Fund Client Director

Guernsey

Director

PURPOSE OF JOB

Oversee the effective management of a Client Service delivery team, ensuring a professional and comprehensive administration service is provided to existing and prospective clients and in line with strategic objectives set by the Group Board.

MAIN RESPONSIBILITIES

• Overall responsibility for the Client Service Delivery team (“CSD team”)’s management of an extensive and varied portfolio of clients through appropriate allocation of clients within the team and the monitoring of quality and accurate administration
• To deliver and integrate initiatives to promote the achievement of optimum operational, financial and business performance
• Manage performance against agreed targets and budgets, thus ensuring the CSD team’s budgetary and performance targets are achieved and the division’s KPIs are maintained as defined for financial, management and risk or as required by the Group
• Through effective analysis and management of the CSD team and its resulting performance, ensure knowledge gained is factored into the planning of the division’s strategy, resources and procedures
• Ensure that the spirit of JTC is engendered and shared within the Group
• May be required to attend board meetings and contribute to board papers/reports as appropriate
• Fulfil the function of “Client Director” or “Senior Client Director” on appropriate client entities
• Ensure good corporate governance in accordance with regulatory requirements while aligning to the Group’s overall aims, business plan and long term strategy
• Attend and lead client meetings, either on or off site. Liaise with professional advisors to ensure the Group delivers both a proficient and added value service
• Develop, retain and enhance long term relationships with clients, their advisers, intermediaries and other introducers of work, maintaining a high level of client care
• Effectively manage and accurately price new business enquiries, ensuring the resources and services provided by the Group are fully explained
• Manage Aged Debt and cash collection to ensure KPIs are met
• Active participation at internal business development meetings; demonstrate an ability to identify new business opportunities and where possible introduce prospective new business to the Group
• Advise and remain responsible for the complex aspects of a client’s portfolio and maintain knowledge of all the CSD team’s clients, in order to nurture close working relationships with other associate directors, directors and employees of the Group
• Provide any other duties as defined or deemed necessary by the Group Board Bullet points
• Adhere to Risk & Associate Compliance procedures in relation to regulatory requirements and AML legislation
• Be responsible for analysing, assessing and managing the risks associated with own portfolio of clients as well as that of the division’s, and where relevant, the Group’s business as a whole
• Monitor the CSD team’s risk assessments and review measures to ensure conformity, remaining aware of risk exposure, including fulfilment of responsibilities under the review procedures
• Remain aware of the obligations for the reporting of unusual transactions and act as a guide to the division in this respect Adhere to JTC core values and expected behaviours
• Act as an “A” signatory (subject to approval by appropriate Board and Committee)
• Develop an ability to inspire and motivate the CSD team and the wider division to sustain the Group’s unique stakeholder culture
• Develop, coach and mentor senior management team, providing guidance on the management of employees according to Group standards and policy; ensuring employee’s and division’s adherence to their contractual obligations
• Adhere to CPD requirements in accordance with qualification level and in-house procedures as applicable
• Develop self, and ensure knowledge in relevant field at all times
• Deputise in the absence of Senior Director / Group Director
• Adhere to the JTC core values and expected behaviours
• Any other duties as deemed necessary or defined by Management and/or Group Board

Assistant Administrator

PURPOSE OF JOB

The specialist will administer all day-to-day dealing, registrar and data management functions relating to a variety of structures including closed-ended vehicles and listed vehicles tradable on the CREST system. They will be responsible for data retained on the investor databases in relation to agents, intermediaries and investors as well as accurate set ups, accurate record retention and recording all requisite updates on the database records. They will be responsible for all data management, account opening and application procedures and queries as well as equivalent gathering of required AML information. They will be responsible for ensuring that reporting requirements and operational deadlines are met.

MAIN RESPONSIBILITIES AND DUTIES

• Assist with accurate acknowledgment of all updates to the client account static data.
• Assist with accurate input, maintenance and control of the client core static data in the system in line with departmental procedures, ensuring it is successfully second released and checked.
• Assist with ensuring that the database and underlying KYC is accurate and up to date. This includes assisting in projects to obtain missing KYC and CDD data where instructed to.
• Assist with the take-on and establishment of new accounts occurs in a timely manner and that they are completed within the prescribed AML, KYC and CDD procedures.
• Provide information for the internal and external reporting in accordance with relevant Service Level Agreements, direct requests from clients or the Head of Registrar and Investor Services.
• Act as a contact point for clients and fund managers for all registration related queries and issues.
• Assist with the accurate control, input and monitoring of all client dealing instructions and transactions in line with operational procedures.
• Assist to ensure that the respective fax / email boxes are reviewed regularly to ensure correct execution of trades and queries.
• Ensure timely delivery of deals to authorised signatories for checking and verification prior to running the dealing days.
• Processing of dealing days in accordance with operational procedures and SLA’s and contractual obligations.
• Client Money account reconciliation production.
• Instructing the share dealing related cash movements to the relevant custodians.
• Timely dispatch of contract notes within regulatory requirements ensuring all requirements are fulfilled.
• Support of bulk mail and times operational projects.
• Production and administration of payment processes.

• Processing of Dividends.
• Adherence to GDPR Policies and Procedures.
• Recording of Investor tax classification information for the purposes of AEOI (FATCA and CRS)
• Registration only processing using the CREST system.
• Transactional processing and matching of trades in the CREST system.
• Corporate Action processing in respect of systems such as CREST.
• Production of information to enable invoices to be created and issuance thereof to clients.
• Ensuring that all policies and procedures are adhered to and ensuring efficient and prompt query resolution.
• ​Actively participate in team initiatives such as procedure documentation and system testing.

Overview of role:        

The Associate Director, Fund Services is responsible for the Administration team(s) providing services to a portfolio of fund structures in accordance with the relevant Client Services Agreements and the various laws and regulations pertaining to both the Fund structures and the Group’s Licence.  

The Key Responsibilities for the role are noted below and as an Associate Director you will also be expected to undertake any such duties that are deemed a reasonable requirement, for example, leading or managing in any relevant projects that are related to the role.  In addition, you will be required to participate in business and social events organised for staff. 

Key Responsibilities:     

·         Take a lead role when working with lawyers, advisers, custodians, accountants, investment managers, liquidators and other service providers on all matters relating to the management of the portfolio of funds and companies;

·         Take a lead role in client business development opportunities and think strategically what needs to happen to ensure a successful outcome for the business;

·         Meet financial targets in terms of budgeted chargeable hours, recovery rates and debtors;

·         Provide leadership, management and control for the Accounting Team(s) as they complete day to day activities in managing and accounting for a portfolio of regulated client entities;

·         Delegate day to day team activities to Manager(s)/Assistant Manager(s) whilst retaining control and oversight to ensure tasks are being fully completed in a professional and timely manner;

·         With support from your Manager/Assistant Manager, review Team procedures and processes with the aim of achieving greater efficiencies as appropriate;

·         Hold regular Team Meetings to share pertinent information, discuss key projects and provide development opportunities across the team by means of staff development/mentoring in order to contribute to the teams technical and practical training skillset;

·         Ensure that the team is working cohesively, sharing information as necessary in order to provide a top-level client service;

·         Review Team’s compliance review points and ensure that these are being managed and resolved in a targeted and timely manner;

·         Develop strategies for the long-term success of the Team and wider business, i.e. working toward a 3-year plan perhaps incorporating new business and adjusting for new skills and qualities required;

·         Supported by the administration team, supervise the provision of cash management, book-keeping and account and tax compliance;

·         Act as key point of contact for the submission of all account’s filings, as well as co-ordinating company liquidations including preparation of liquidation accounts;

·         Assist with fund launches including review of fund documentation such as PPM/Offering Memorandum, SLAs, On-board new fund clients;

·         Prepare where necessary and assist the team with the preparation of annual and six-monthly financial statements for administered entities;

·         Help in the audit process associated with client entities;

·         Ensure fund administration procedures are followed/implemented in accordance with the Fund Administration procedures, ensuring application and timely completion of all checklists as required;

·         Foster good relations between management and staff by demonstrating a strong communication ethos and to encourage staff to communicate effectively themselves;

·         Maintain awareness of Intertrust business strategy and provide suitable opportunities for Team members to learn about where the Group is going and to understand the strategies for getting there;

·         To keep informed of accounting standards and developments and to update staff and clients as appropriate;

Experience, Skills and Qualifications required:    

·         Prior relevant experience gained in regulated finance or professional services with most recent position at Manager level;

·         Must be able to demonstrate sound management experience;

·         Solid understanding of the business and markets applicable to the business;

·         Drive development by using all learning and development resources available;

·         Professional Qualification such as ACCA; and

·         Solid IT technical skills

About Intertrust Group

Intertrust Group is a global leader in providing tech-enabled corporate and fund solutions to clients operating and investing in the international business environment. We have over 4,000 employees across 30 jurisdictions in Europe, the Americas, Asia Pacific and the Middle-East. Together as a team we deliver high-quality, tailored fund, corporate, capital market and private wealth services to our clients, with a view to building long-term relationships.

What we offer you

Working at Intertrust means entering a dynamic, international and growth-oriented company. We provide you with outstanding opportunities for your professional and personal development through our local and global Intertrust Academies. Our International Mobility program enables talented employees to gain working experience abroad. We offer a competitive salary and benefits, commensurate with your qualifications and experience.

Associate Director

​

PURPOSE OF JOB

To make a significant contribution to the running of the Client Service Delivery team (“CSD team”) ​ensuring consistent delivery to the Group’s existing and potentially new clients of the highest quality of professional service and thus protect and enhance the Group’s reputation. Ensure all employees are well managed, developed and motivated to continuously thrive within their role. Play a supporting role in meeting the CSD teams strategic and operational objectives set by the Group Board.

MAIN RESPONSIBILITIES

• Responsible for the successful management of an extensive and varied portfolio of clients, ensuring a professional service is provided to clients and intermediaries
• Ensure budgetary and performance targets are achieved
• Through effective analysis of the CSD team’s and its resulting performance, ensure knowledge gained is factored into the planning and formulating of team strategy and the division’s annual business plan, resources and procedures
• Assist with the planning, drafting and implementing of strategy and activities consistent with overall strategic aims, KPI’s as defined for Financial, Management and Risk or as required by the Group
• Ensure the spirit of JTC is engendered and shared within the Group
• Fulfil the function of “Manager” and/or “Client Director” on appropriate client entities
• Attend and lead client meetings, either on or off site. Liaise with professional advisors to ensure the Group delivers both a proficient and added value service; this may from time to time require travel

• Develop and enhance long term relationships with clients, their advisers, intermediaries and other introducers of work
• Assist in effectively managing the onboarding and accurately pricing new business enquiries, ensuring the resources and services provided by the Group are fully explained
• Manage Aged Debt and cash collection to ensure KPIs are met
• Active participation at internal business development meetings; demonstrate an ability to identify potential business opportunities within the team’s portfolio of clients and where possible introduce prospective new business to the Group
• Develop, enhance and retain existing client base, advisers, intermediaries and other introducers of work, providing a value added service and a high standard of client care
• Provide any other duties as defined or deemed necessary by Management and/or the Group Board
• Adhere to Risk & Compliance policies and procedures in relation to regulatory requirements and AML legislation and to any Divisional policies and procedures
• Be responsible for analysing, assessing and managing the risks associated with teams portfolio of clients
• Remain aware of the obligations for the reporting of unusual transactions and act as a guide to the division in this respect
• Attend and represent the team at ​internal meetings
• Develop an ability to lead, inspire and motivate the team and the wider Group to sustain the Group’s unique stakeholder culture
• Management of employees, ensuring their adherence to their contractual obligations and according to Group standards and policy (attendance at monthly division meetings, recruitment, appraisals, reviews, discipline, training, development, all with defined guideline/timescales)
• Adhere to CPD requirements in accordance with qualification level and in-house procedures as applicable
• Develop self, and ensure knowledge in relevant field at all times
• Deputise in the absence of a Director
• Proactively contribute to developing effective internal procedures
• Adhere to the JTC core values and expected behaviours
• Participate in Corporate Social Responsibility events such as skills sharing and careers coaching initiatives
• Permits and encourage a shared focus on learning & development factors

Financial Reporting Manager 2 – Private Equity

Guernsey

Reports to Associate Director

Key responsibilities:

• Act as the lead project manager for driving day-to-day processes within a team
• Identify opportunities for improving and evolving reporting suite building a strong, collaborative relationship to ensure regular feedback from stakeholders and facilitate improvement
• Review all aspects of accounting matters for a limited portfolio of fund structures incorporating investor reports, statutory financial statements and ad-hoc investor queries
• Review the bookkeeping for a range of funds, management companies and associated fund structures
• Attend client board meetings and present quarterly financial information
• Supervise and assist in the training and development of staff
• Arrange and manage the appraisal process for members of staff
• Manage and review the completion of audit queries
• Act as a higher authority on day-to-day accounting and administration queries and act as 4-eyes signatory on accounting matters, ensuring that company policy and professional and regulatory guidelines are adhered to and that a professional quality service is provided to clients and outside contacts
• Review the preparation and reconciliation of periodic direct and indirect tax returns, and liaise with foreign tax advisors

Skills, knowledge, expertise:

• Proven relevant experience supported by a relevant professional qualification (ACCA or ACA)
• Evidence of technical accounting and administration responsibility for a client relationship or a significant part of a major client relationship
• Excellent interpersonal skills are required to develop close working relationships with colleagues, clients and business contacts
• People management experience
• Computer literacy, word processing and spread sheet skills are essential
• Preferably knowledgeable on data analytics software and advance Microsoft excel (i.e Alteryx)
• Sound technical financial services knowledge (to be supported through the Aztec Academy)

Aspida Trainee Programme

Our trainee development programme has been introduced to give individuals looking for a professional career the opportunity to develop both their technical skills and focus on personal development in the wider business arena. Talented and enthusiastic individuals entering our programme are offered top quality training as well as access to some of the leading local professionals, providing learning and development opportunities that are not typically available within the advisory world.

We are currently looking for a school leaver or graduate, although we are also open to people with some experience, to fill the Trainee Co Sec position.

Programme outline

• 3 year ‘on the job’ training programme focusing on the skills required for a successful career within Co Sec
• Support towards completion of a relevant professional qualification
• Access to relevant courses and seminars specifically selected to develop wider business knowledge
• Individual Personal Development Plan tailored to advance essential corporate skills such as client relationship management, presentation and communication skills and people management techniques
• Opportunity to take part in board and/or management shadowing
• Opportunity to undertake a secondment within client companies or across business functions
• Support in the completion of a professional research project to be delivered to the Board on completion
• Support of a workplace mentor

What we offer

• Competitive salary
• 22 days paid holiday
• Study support
• Up to 3 paid days (over the course of the programme) to engage in community, volunteering or CSR activities
• Programme completion award – either a cash bonus or 4-week paid sabbatical*

To learn more about this position, please contact careers@aspidagroup.com in the first instance.

CLIENT SERVICE MANAGER

Guernsey

Description

About Northern Trust:

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

As a Northern Trust employee (Partner), you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve.

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you would benefit from adjustments for any part of the employment process, please inform the recruiter to discuss your individual requirements.

We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018.

Role/ Department:

To manage a section of teams to deliver all aspects of the administration and accounting requirements for a wide range of onshore and offshore fund vehicles which include trusts, limited partnerships and companies.

The key responsibilities of the role includes:

Develop, train and motivate your team to achieve business objectives

• Lead by example and promote teamwork
• Ensure that your team complies with standard training procedures, and has effective training provision in place to ensure that all staff are fully trained to fulfil their current or planned role
• Promote the continuous development of relevant knowledge and skills through effective use of the appraisal process, interim reviews and coaching, and evaluation of the results
• Develop / maintain effective channels of communication at all levels
• Ensure that effective communication processes are used within your area, consistent with the Company’s communications strategy and standards
• Ensure that all members of your staff understand those Company / department objectives that are relevant to them, and what they are expected to contribute towards achieving them
• Discuss objectives and issues of concern with your team and encourage constructive feedback
• For specific client groups lead and co-ordinate the client service team:
• Critical background knowledge of entities worked on by Team
• Ensuring that operational arrangements are clearly established at inception of a fund and are regularly updated
• Ensuring that documentation, legal and compliance issues are complete
• Monitoring and ensuring consistently high standards of service to the client group
• Addressing any problems or complaints of the client group clearly and effectively
• Dealing with client / NTIFAS(G)L procedural issues

Client Communications

• To be fully briefed / familiar with the issues which are to be considered by the Board of client entities
• Attendance and action of day to day communication and Ad hoc meeting
• Presenting operational matters to the Board of Directors

• Noting the Board’s comments / action points and ensuring that they are followed up. (Target is to circulate action points with 24 hours of the board meeting)
• Ensuring minutes are produced to a high standard. (Target is within 48 hours of the board meeting)

General

• Has an understanding of the anti-money laundering legislation, particularly with regard to Investor ‘KYC’.
• Authorise instructions as an “A” signatory
• Contribute to the management of the department as a whole and keep senior manager informed of significant developments
• Carry out staff recruitment and appraisals, ensure that absence is covered
• Work on ad-hoc internal projects and fulfil additional, relevant, tasks appropriate to the role and business requirement
• Has an understanding of Guernsey legislation as it effects entities under administration i.e. Guernsey Company Law, POI and FNCC legislation and understands Company Secretarial Procedures

Skills/ Qualifications:

The successful candidate will benefit from having:

• Knowledge of the administration of Private Equity funds to include structures and the regulatory requirement
• Must be a qualified Accountant
• Knowledge of Guernsey Company Law POI and FNCC legislation and Anti-Money Laundering legislation
• Previous management experience and strong leadership skills required
• Experience in administration, desirable in Funds/Private Equity (Not essential)
• Time Management & Organisational skills essential
• Effective Communication skills (Verbal & Written) essential
• Strong IT skills