JOB DESCRIPTION
|
Job Title |
HR & Payroll Manager |
Location |
Guernsey |
|
Version |
2 |
Reports to |
Operations Director |
|
Date
|
|
Works with |
BCS ICC colleagues Yacht Captains and Pursers Yacht Managers Yacht Management Assistants Burgess Crew Services Crew compliance |
|
Department |
Burgess Crew Services (Guernsey) ICC Limited |
Direct Reports |
Lead HR & Payroll Administrator |
JOB DESCRIPTION
Job Purpose
To support the development and implementation of the strategic business plan, with a specific focus on delivering an efficient and compliant HR and payroll service to clients of Burgess Crew Services (Guernsey) ICC Ltd (BCS, “the Company”).
Key responsibilities include:
- Effective day-to-day management of the HR & Payroll team, via the Lead HR & Payroll Administrator, who directly supervises the team of six HR & Payroll Administrators.
- Delivery of efficient HR and payroll services to over 2,000 crew across 100+ superyachts globally.
- Ensuring compliance with the Maritime Labour Convention (MLC) 2006 and adherence to yacht flag administration laws and procedures.
- Identifying and addressing deficiencies or non-conformances through reporting and corrective actions.
Key Responsibilities
Team Management:
- Lead, mentor, and develop the HR & Payroll team, ensuring regular team meetings and clear communication.
- Ensure the team is fully staffed, trained, and equipped to meet monthly payroll requirements and service standards.
- Manage performance appraisals and implement training and development initiatives within the department.
- Oversee the Lead HR & Payroll Administrator, ensuring they are equipped and supported to manage the day-to-day performance, workload allocation, and development of the HR & Payroll Administrator team.
HR & Payroll Service Delivery:
- Oversee the accurate and timely production of monthly payrolls for all clients.
- Manage onboarding and payroll integration for new clients.
- Ensure payment schedules are adhered to for all payment methods, with daily checks to guarantee timely processing.
- Resolve payroll and invoice queries promptly and professionally.
- Oversee the preparation and review of invoices, payments, and year-end processes.
- Hold ultimate accountability for the accuracy, compliance, and control of payroll processing within the Company's payroll system (3PPP), and for the completeness of crew employment documentation and certificate verification (including CrewPass), as delivered by the Lead HR & Payroll Administrator and their team.
- Hold ultimate accountability for the Company's crew onboarding process, including ensuring employment templates are agreed and coordination with yacht captains/pursers is properly established and followed.
Compliance & Reporting:
- Ensure compliance with the Maritime Labour Convention (MLC) 2006 and yacht flag administration laws.
- Maintain adherence to Guernsey Data Protection Law (DPL) or equivalent regulations.
- Investigate and address GDPR breaches and produce corrective action reports where necessary.
- Prepare and present reports for quarterly Board Meetings and other stakeholders.
Client & Stakeholder Liaison:
- Act as a point of contact for contractual and employment-related matters for crew.
- Liaise with relevant government agencies and authorities on social security and regulatory matters.
- Work closely with internal teams, including the BCS accounts team, the Burgess Yacht Management Department, and the Burgess Crew Management Team.
- Act as the escalation point for complex or unresolved matters raised by the Lead HR & Payroll Administrator, including liaison with Flag Administrations, Trade Unions, Customs, and Social Security entities where these cannot be resolved at Lead level.
Strategic Planning:
- Collaborate with the Operations Director to plan departmental objectives and resource allocation.
- Monitor legislative and regulatory changes, ensuring all stakeholders are informed and processes updated as necessary.
General Duties:
- Respond to legal correspondence and queries in a timely and accurate manner.
- Support the company’s emergency response system and other operational requirements.
- Undertake any additional duties as required by the Operations Director.
Person Specification
Essential Skills & Qualities:
- Proven leadership and team management experience, with the ability to inspire and develop a high-performing team.
- Strong understanding of HR and payroll processes, preferably in an international or maritime context.
- Knowledge of Guernsey Data Protection Law (DPL) or equivalent GDPR regulations.
- Excellent organisational skills, with a track record of delivering accurate, on-time payrolls and HR services.
- In-depth knowledge of the Recruitment & Placement Agent section of the Maritime Labour Convention (MLC) 2006 and other relevant regulations.
- Ability to liaise confidently and professionally with clients, government agencies, and internal stakeholders.
- Strong analytical and problem-solving skills, with attention to detail and a commitment to quality.
- Proven ability to handle sensitive information with discretion and maintain confidentiality.
- Excellent communication skills, both written and verbal.
Desirable Skills & Experience:
- Experience in the maritime, superyacht, or offshore industries.
- Experience implementing process improvements and change management initiatives.
Key Attributes:
- Commitment to the ongoing success and development of BCS and the wider Burgess Group.
- Proactive and adaptable approach to problem-solving and decision-making.
- Strong collaborative skills, with a willingness to assist other teams or departments when required.
- High level of professionalism and a client-focused attitude.
Additional Information:
This role requires diligence, attention to detail, and a deep understanding of the complexities of HR and payroll within the maritime industry. Candidates should demonstrate an ability to manage competing priorities while ensuring compliance with regulatory requirements and maintaining exceptional service levels.
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