Office Manager - Guernsey

In this role you will be a support to key stakeholders, as well as providing administrative and office support across the wider office. You are a key contact in the team where your role will include calendar management, co-ordination of meetings, travel arrangements, planning events and drafting internal communications and/or presentations. You will also work closely with the remote Facilities team to ensure the smooth day-to-day operation of the office and support local office requirements.

Our aim is to provide a seamless, efficient, and paperless service to internal and external clients with service excellence at the heart of all that we do.

Your responsibilities

• Be available to cover front of house and client suite duties with flexibility to cover planned/unplanned absence and for some occasional functions held out of hours, as well as working closely with the Jersey reception team
• Be able to use MS Teams system to answer and forward calls to the relevant departments
• Manage hospitality requests and check the requirements of light refreshments and food orders via the Cloudbooking system
• Maintain meeting rooms so they are ready for occupants, including check room equipment is working order and flag up any snagging and assist in the ordering of all consumables required by the client suite 
• Meeting and greeting clients, issuing visitor passes and register incoming mail 
• Support with event organisation in Guernsey and elsewhere as required
• Assist with the processing of company credit card expenses, invoices, travel and accommodation where applicable, ensuring all fees relating to client work are recorded and disbursed accordingly
• Assist with Front of house activity reporting
• Liaise with the remote Facilities team to ensure all office facilities matters are addressed promptly and efficiently
• Work closely with the Business Support Manager in Jersey to support office initiatives, health and wellbeing activities, and social events for the Guernsey office
• Ensure adherence with starter and leaver process, completing the necessary forms in a timely manner 
• Support Operations, HR and Facilities where required with administrative tasks or projects
• Provide day-to-day support and line management to a member of the team
• Assist with the planning, coordination, and delivery of Business Development (BD) events, while maintaining and updating CRM systems to ensure accurate client and business information.
• Any other reasonable tasks associated with the role, including working closely with and assisting other team members

Your profile

• A positive, open, collaborative, “can do” attitude. Self-motivated and highly professional, with the ability to take on responsibility and proactively find solutions to suit all parties
• Ability to work proactively, anticipating needs, managing workload independently with little supervision and achieving goals and deadlines
• Experience in a similar role with exposure to supporting senior leadership
• To maintain the highest standards of confidentiality and security 
• Monitoring your own performance against personal and development targets
• Be adaptable and flexible in approach 
• IT literate, ideally with windows packages in particular Excel and Word
• Well organised, with the ability to prioritise tasks during busy periods 
• Effective team player who is able to work well as a team and on their own

IT Service Manager - Guernsey or Jersey

Overview

We are seeking an experienced and driven IT Service Manager to lead the day-to-day management, governance and continual improvement of our technology services. Reporting to the Senior Manager, Technology, you will play a pivotal role in ensuring that IT services remain reliable, secure, resilient and aligned to business needs, customer expectations and regulatory requirements.

This is an exciting opportunity for a service-focused technology professional to shape and enhance IT service management practices, lead operational excellence, and drive continuous improvement across a complex technology environment. You will act as a key link between Technology, business stakeholders, Information Security, Operational Resilience teams and third-party suppliers, helping to deliver exceptional service outcomes and a strong customer experience.

The role can be based in Guernsey or Jersey.

Key Accountabilities

• Lead and continuously improve the IT Service Management framework, ensuring alignment with business requirements, regulatory expectations and industry best practice.
• Manage core ITSM disciplines including Service Desk, Incident, Major Incident, Problem, Change, Service Request, Service Level, Configuration, Asset and Knowledge Management.
• Ensure the delivery of responsive, customer-focused support services, improving user experience, first-contact resolution, self-service capabilities and service performance.
• Own major incident management processes, coordinating technical teams, business stakeholders and suppliers to restore services quickly and effectively.
• Lead root cause analysis and post-incident reviews, ensuring lessons learned are captured and improvements implemented.
• Manage change enablement processes, including governance, risk assessment, scheduling and operational readiness for production releases.
• Monitor and report on service performance, supplier delivery, operational risks and improvement initiatives, providing meaningful management information to senior stakeholders.
• Support operational resilience, business continuity and disaster recovery activities by maintaining service maps, configuration information and recovery dependencies.
• Build strong relationships with business service owners, suppliers and key stakeholders, promoting accountability, collaboration and service excellence.
• Lead, coach and develop IT service and operations colleagues, fostering a culture of ownership, continuous improvement and customer focus.

Requirements

Essential

• Significant experience in IT Service Management, Service Delivery or Technology Operations within business-critical environments.
• Strong practical knowledge of ITSM disciplines including Incident, Problem, Change, Service Desk, Service Level and Asset Management.
• Proven experience managing major incidents, service restoration, change governance and service improvement programmes.
• Experience leading service desk operations, technology support teams or multi-supplier service environments.
• Strong understanding of service reporting, operational controls, risk management, root cause analysis and performance measurement.
• Working knowledge of infrastructure, cloud services, networks, applications, end-user technology and monitoring solutions.
• Excellent stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiences.
• Experience working within a regulated and customer-focused environment, ideally within financial services.
• Experience using enterprise ITSM platforms and producing meaningful management information and reporting.

Desirable

• ITIL 4 Foundation certification or higher.
• Experience with ServiceNow or a comparable enterprise ITSM platform.
• Knowledge of operational resilience, business continuity and disaster recovery frameworks.
• Experience implementing service automation, self-service, observability or service experience improvements.
• Supplier management experience, including SLA monitoring, service reviews and performance improvement initiatives.
• Previous people management, coaching or team development experience.

IT Service Manager - Guernsey or Jersey

Overview

We are seeking an experienced and driven IT Service Manager to lead the day-to-day management, governance and continual improvement of our technology services. Reporting to the Senior Manager, Technology, you will play a pivotal role in ensuring that IT services remain reliable, secure, resilient and aligned to business needs, customer expectations and regulatory requirements.

This is an exciting opportunity for a service-focused technology professional to shape and enhance IT service management practices, lead operational excellence, and drive continuous improvement across a complex technology environment. You will act as a key link between Technology, business stakeholders, Information Security, Operational Resilience teams and third-party suppliers, helping to deliver exceptional service outcomes and a strong customer experience.

The role can be based in Guernsey or Jersey.

Key Accountabilities

• Lead and continuously improve the IT Service Management framework, ensuring alignment with business requirements, regulatory expectations and industry best practice.
• Manage core ITSM disciplines including Service Desk, Incident, Major Incident, Problem, Change, Service Request, Service Level, Configuration, Asset and Knowledge Management.
• Ensure the delivery of responsive, customer-focused support services, improving user experience, first-contact resolution, self-service capabilities and service performance.
• Own major incident management processes, coordinating technical teams, business stakeholders and suppliers to restore services quickly and effectively.
• Lead root cause analysis and post-incident reviews, ensuring lessons learned are captured and improvements implemented.
• Manage change enablement processes, including governance, risk assessment, scheduling and operational readiness for production releases.
• Monitor and report on service performance, supplier delivery, operational risks and improvement initiatives, providing meaningful management information to senior stakeholders.
• Support operational resilience, business continuity and disaster recovery activities by maintaining service maps, configuration information and recovery dependencies.
• Build strong relationships with business service owners, suppliers and key stakeholders, promoting accountability, collaboration and service excellence.
• Lead, coach and develop IT service and operations colleagues, fostering a culture of ownership, continuous improvement and customer focus.

Requirements

Essential

• Significant experience in IT Service Management, Service Delivery or Technology Operations within business-critical environments.
• Strong practical knowledge of ITSM disciplines including Incident, Problem, Change, Service Desk, Service Level and Asset Management.
• Proven experience managing major incidents, service restoration, change governance and service improvement programmes.
• Experience leading service desk operations, technology support teams or multi-supplier service environments.
• Strong understanding of service reporting, operational controls, risk management, root cause analysis and performance measurement.
• Working knowledge of infrastructure, cloud services, networks, applications, end-user technology and monitoring solutions.
• Excellent stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiences.
• Experience working within a regulated and customer-focused environment, ideally within financial services.
• Experience using enterprise ITSM platforms and producing meaningful management information and reporting.

Desirable

• ITIL 4 Foundation certification or higher.
• Experience with ServiceNow or a comparable enterprise ITSM platform.
• Knowledge of operational resilience, business continuity and disaster recovery frameworks.
• Experience implementing service automation, self-service, observability or service experience improvements.
• Supplier management experience, including SLA monitoring, service reviews and performance improvement initiatives.
• Previous people management, coaching or team development experience.

Senior Manager, Engineering - Guernsey or Jersey

Overview

We are seeking a highly capable and forward-thinking Senior Manager, Engineering to join our Technology leadership team at Skipton International. This is a pivotal role responsible for driving transformation and modernisation across our technology landscape.

Reporting to the CIO, you will lead multiple engineering teams spanning software development, infrastructure, and cloud platforms. You will define and deliver a scalable, secure, and efficient technology environment that underpins our strategic ambitions.

Working in close partnership with product, operations, security, and business stakeholders, you will translate business goals into robust, modern engineering solutions, ensuring high-quality delivery, operational resilience, and continuous improvement.

This role is based in Guernsey or Jersey and includes participation in key governance forums such as the Technical Design Authority and Change Committee.

Key Accountabilities

Technology Strategy, Architecture & Design

• Define and maintain a scalable, secure, and efficient IT architecture aligned to business strategy.
• Act as the authority on solution design, including application and supplier selection.
• Chair the Technical Design Authority (TDA), ensuring informed, evidence-based decisions.
• Own the full technology lifecycle, from introduction through to retirement.

Software Development & Delivery

• Oversee the end-to-end engineering lifecycle (design, build, test, deploy and support).
• Establish and enhance engineering best practices (Agile, CI/CD, DevOps, automated testing).
• Ensure delivery roadmaps and release plans are realistic and aligned to business priorities.

Backlog Management & Portfolio Planning

• Own and govern development backlogs, ensuring prioritisation is clear and outcome-focused.
• Manage dependencies and competing priorities across the technology landscape.
• Balance new feature development with technical debt, resilience, and lifecycle management.

Infrastructure, Cloud & Hosting Strategy

• Ensure platforms and infrastructure are reliable, scalable, secure, and cost-effective.
• Develop and deliver an appropriate cloud and hosting strategy, including migrations.
• Optimise performance, availability, and cost (including cloud cost management/FinOps).

Security, Compliance & Operational Resilience

• Embed “secure by design” and “resilience by design” principles across all engineering activities.
• Define and maintain BCP and DR plans, ensuring alignment with RPO/RTO requirements.
• Ensure compliance with regulatory, data protection, and industry standards.

Leadership, People & Culture

• Lead, mentor, and develop engineering teams, fostering a high-performance culture.
• Set clear objectives and accountability for delivery, quality, and service.
• Champion continuous improvement, innovation, and knowledge sharing.
• Influence senior stakeholders and communicate complex technical concepts clearly.

Requirements

Essential

• Degree in Computer Science, Engineering, or equivalent professional experience.
• Proven leadership of multi-disciplinary engineering teams in complex environments.
• Strong experience in solution architecture and systems development management.
• Hands-on experience with modern engineering practices (Agile, CI/CD, DevOps, cloud-native).
• Demonstrable experience managing backlogs, roadmaps, and cross-platform dependencies.
• Solid understanding of cloud platforms (Azure, AWS, or GCP) and migration strategies.
• Strong knowledge of security, compliance, and operational resilience (BCP/DR, RPO/RTO).
• Experience in infrastructure and platform optimisation (performance, scalability, cost).
• Excellent stakeholder management and ability to communicate technical topics to non-technical audiences.
• Proven people leadership, coaching, and team development capability.

Desirable

• Professional certifications (e.g. cloud architect certifications, Agile/SAFe/Prince2 Agile, ITIL, COBIT).
• Security certifications (e.g. CISSP, CCSP).
• Experience in regulated sectors such as financial services.
• Knowledge of service management frameworks and their integration with DevOps.
• Experience with FinOps and cloud cost management practices.
• Exposure to data platforms, analytics, or integration technologies.
• Experience managing third-party vendors and SaaS providers.
• Participation in enterprise architecture forums or governance bodies.

Senior Manager, Engineering - Guernsey or Jersey

Overview

We are seeking a highly capable and forward-thinking Senior Manager, Engineering to join our Technology leadership team at Skipton International. This is a pivotal role responsible for driving transformation and modernisation across our technology landscape.

Reporting to the CIO, you will lead multiple engineering teams spanning software development, infrastructure, and cloud platforms. You will define and deliver a scalable, secure, and efficient technology environment that underpins our strategic ambitions.

Working in close partnership with product, operations, security, and business stakeholders, you will translate business goals into robust, modern engineering solutions, ensuring high-quality delivery, operational resilience, and continuous improvement.

This role is based in Guernsey or Jersey and includes participation in key governance forums such as the Technical Design Authority and Change Committee.

Key Accountabilities

Technology Strategy, Architecture & Design

• Define and maintain a scalable, secure, and efficient IT architecture aligned to business strategy.
• Act as the authority on solution design, including application and supplier selection.
• Chair the Technical Design Authority (TDA), ensuring informed, evidence-based decisions.
• Own the full technology lifecycle, from introduction through to retirement.

Software Development & Delivery

• Oversee the end-to-end engineering lifecycle (design, build, test, deploy and support).
• Establish and enhance engineering best practices (Agile, CI/CD, DevOps, automated testing).
• Ensure delivery roadmaps and release plans are realistic and aligned to business priorities.

Backlog Management & Portfolio Planning

• Own and govern development backlogs, ensuring prioritisation is clear and outcome-focused.
• Manage dependencies and competing priorities across the technology landscape.
• Balance new feature development with technical debt, resilience, and lifecycle management.

Infrastructure, Cloud & Hosting Strategy

• Ensure platforms and infrastructure are reliable, scalable, secure, and cost-effective.
• Develop and deliver an appropriate cloud and hosting strategy, including migrations.
• Optimise performance, availability, and cost (including cloud cost management/FinOps).

Security, Compliance & Operational Resilience

• Embed “secure by design” and “resilience by design” principles across all engineering activities.
• Define and maintain BCP and DR plans, ensuring alignment with RPO/RTO requirements.
• Ensure compliance with regulatory, data protection, and industry standards.

Leadership, People & Culture

• Lead, mentor, and develop engineering teams, fostering a high-performance culture.
• Set clear objectives and accountability for delivery, quality, and service.
• Champion continuous improvement, innovation, and knowledge sharing.
• Influence senior stakeholders and communicate complex technical concepts clearly.

Requirements

Essential

• Degree in Computer Science, Engineering, or equivalent professional experience.
• Proven leadership of multi-disciplinary engineering teams in complex environments.
• Strong experience in solution architecture and systems development management.
• Hands-on experience with modern engineering practices (Agile, CI/CD, DevOps, cloud-native).
• Demonstrable experience managing backlogs, roadmaps, and cross-platform dependencies.
• Solid understanding of cloud platforms (Azure, AWS, or GCP) and migration strategies.
• Strong knowledge of security, compliance, and operational resilience (BCP/DR, RPO/RTO).
• Experience in infrastructure and platform optimisation (performance, scalability, cost).
• Excellent stakeholder management and ability to communicate technical topics to non-technical audiences.
• Proven people leadership, coaching, and team development capability.

Desirable

• Professional certifications (e.g. cloud architect certifications, Agile/SAFe/Prince2 Agile, ITIL, COBIT).
• Security certifications (e.g. CISSP, CCSP).
• Experience in regulated sectors such as financial services.
• Knowledge of service management frameworks and their integration with DevOps.
• Experience with FinOps and cloud cost management practices.
• Exposure to data platforms, analytics, or integration technologies.
• Experience managing third-party vendors and SaaS providers.
• Participation in enterprise architecture forums or governance bodies.

IT Service Manager - Guernsey or Jersey

Overview

We are seeking an experienced and driven IT Service Manager to lead the day-to-day management, governance and continual improvement of our technology services. Reporting to the Senior Manager, Technology, you will play a pivotal role in ensuring that IT services remain reliable, secure, resilient and aligned to business needs, customer expectations and regulatory requirements.

This is an exciting opportunity for a service-focused technology professional to shape and enhance IT service management practices, lead operational excellence, and drive continuous improvement across a complex technology environment. You will act as a key link between Technology, business stakeholders, Information Security, Operational Resilience teams and third-party suppliers, helping to deliver exceptional service outcomes and a strong customer experience.

The role can be based in Guernsey or Jersey.

Key Accountabilities

• Lead and continuously improve the IT Service Management framework, ensuring alignment with business requirements, regulatory expectations and industry best practice.
• Manage core ITSM disciplines including Service Desk, Incident, Major Incident, Problem, Change, Service Request, Service Level, Configuration, Asset and Knowledge Management.
• Ensure the delivery of responsive, customer-focused support services, improving user experience, first-contact resolution, self-service capabilities and service performance.
• Own major incident management processes, coordinating technical teams, business stakeholders and suppliers to restore services quickly and effectively.
• Lead root cause analysis and post-incident reviews, ensuring lessons learned are captured and improvements implemented.
• Manage change enablement processes, including governance, risk assessment, scheduling and operational readiness for production releases.
• Monitor and report on service performance, supplier delivery, operational risks and improvement initiatives, providing meaningful management information to senior stakeholders.
• Support operational resilience, business continuity and disaster recovery activities by maintaining service maps, configuration information and recovery dependencies.
• Build strong relationships with business service owners, suppliers and key stakeholders, promoting accountability, collaboration and service excellence.
• Lead, coach and develop IT service and operations colleagues, fostering a culture of ownership, continuous improvement and customer focus.

Requirements

Essential

• Significant experience in IT Service Management, Service Delivery or Technology Operations within business-critical environments.
• Strong practical knowledge of ITSM disciplines including Incident, Problem, Change, Service Desk, Service Level and Asset Management.
• Proven experience managing major incidents, service restoration, change governance and service improvement programmes.
• Experience leading service desk operations, technology support teams or multi-supplier service environments.
• Strong understanding of service reporting, operational controls, risk management, root cause analysis and performance measurement.
• Working knowledge of infrastructure, cloud services, networks, applications, end-user technology and monitoring solutions.
• Excellent stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiences.
• Experience working within a regulated and customer-focused environment, ideally within financial services.
• Experience using enterprise ITSM platforms and producing meaningful management information and reporting.

Desirable

• ITIL 4 Foundation certification or higher.
• Experience with ServiceNow or a comparable enterprise ITSM platform.
• Knowledge of operational resilience, business continuity and disaster recovery frameworks.
• Experience implementing service automation, self-service, observability or service experience improvements.
• Supplier management experience, including SLA monitoring, service reviews and performance improvement initiatives.
• Previous people management, coaching or team development experience.

IT Service Manager - Guernsey or Jersey

Overview

We are seeking an experienced and driven IT Service Manager to lead the day-to-day management, governance and continual improvement of our technology services. Reporting to the Senior Manager, Technology, you will play a pivotal role in ensuring that IT services remain reliable, secure, resilient and aligned to business needs, customer expectations and regulatory requirements.

This is an exciting opportunity for a service-focused technology professional to shape and enhance IT service management practices, lead operational excellence, and drive continuous improvement across a complex technology environment. You will act as a key link between Technology, business stakeholders, Information Security, Operational Resilience teams and third-party suppliers, helping to deliver exceptional service outcomes and a strong customer experience.

The role can be based in Guernsey or Jersey.

Key Accountabilities

• Lead and continuously improve the IT Service Management framework, ensuring alignment with business requirements, regulatory expectations and industry best practice.
• Manage core ITSM disciplines including Service Desk, Incident, Major Incident, Problem, Change, Service Request, Service Level, Configuration, Asset and Knowledge Management.
• Ensure the delivery of responsive, customer-focused support services, improving user experience, first-contact resolution, self-service capabilities and service performance.
• Own major incident management processes, coordinating technical teams, business stakeholders and suppliers to restore services quickly and effectively.
• Lead root cause analysis and post-incident reviews, ensuring lessons learned are captured and improvements implemented.
• Manage change enablement processes, including governance, risk assessment, scheduling and operational readiness for production releases.
• Monitor and report on service performance, supplier delivery, operational risks and improvement initiatives, providing meaningful management information to senior stakeholders.
• Support operational resilience, business continuity and disaster recovery activities by maintaining service maps, configuration information and recovery dependencies.
• Build strong relationships with business service owners, suppliers and key stakeholders, promoting accountability, collaboration and service excellence.
• Lead, coach and develop IT service and operations colleagues, fostering a culture of ownership, continuous improvement and customer focus.

Requirements

Essential

• Significant experience in IT Service Management, Service Delivery or Technology Operations within business-critical environments.
• Strong practical knowledge of ITSM disciplines including Incident, Problem, Change, Service Desk, Service Level and Asset Management.
• Proven experience managing major incidents, service restoration, change governance and service improvement programmes.
• Experience leading service desk operations, technology support teams or multi-supplier service environments.
• Strong understanding of service reporting, operational controls, risk management, root cause analysis and performance measurement.
• Working knowledge of infrastructure, cloud services, networks, applications, end-user technology and monitoring solutions.
• Excellent stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiences.
• Experience working within a regulated and customer-focused environment, ideally within financial services.
• Experience using enterprise ITSM platforms and producing meaningful management information and reporting.

Desirable

• ITIL 4 Foundation certification or higher.
• Experience with ServiceNow or a comparable enterprise ITSM platform.
• Knowledge of operational resilience, business continuity and disaster recovery frameworks.
• Experience implementing service automation, self-service, observability or service experience improvements.
• Supplier management experience, including SLA monitoring, service reviews and performance improvement initiatives.
• Previous people management, coaching or team development experience.

IT Project Manager - Guernsey or Jersey

We are seeking an experienced and driven IT Project Manager to join our Technology team in either Jersey or Guernsey. Reporting to the Senior Manager - Engineering, you will be responsible for planning, executing, and delivering a diverse portfolio of technology and business change projects, ensuring they are completed on time, within budget, and to the highest quality standards.

This role requires a confident project leader who can bring clarity to complex business outcomes, work effectively in ambiguous environments, and build strong relationships with stakeholders at all levels. You will play a key role in driving collaboration across teams, leading governance forums and workshops, and ensuring successful project delivery from initiation through to operational handover.

If you thrive in a fast-paced environment, enjoy managing competing priorities, and have a passion for delivering meaningful change, we'd love to hear from you.

Key Accountabilities

• Lead the planning, execution, and delivery of technology and business change projects, ensuring alignment with strategic objectives.
• Define project scope, objectives, timelines, milestones, and deliverables appropriate to project size and complexity.
• Build and maintain strong stakeholder relationships, managing expectations and ensuring effective communication throughout the project lifecycle.
• Chair and facilitate project governance meetings, workshops, and committee discussions, ensuring productive engagement and clear decision-making.
• Coordinate resources, manage workloads, and optimise team productivity across multiple workstreams.
• Identify, assess, and manage project risks and issues, developing mitigation strategies and driving timely resolutions.
• Support the development of business cases and monitor project budgets to ensure effective cost management and value delivery.
• Manage project change requests, ensuring scope changes are appropriately assessed, controlled, and communicated.
• Maintain end-to-end quality assurance across project documentation, deliverables, benefits realisation, and project governance.
• Ensure operational readiness by supporting implementation planning, business change impact assessments, and transition into business-as-usual activities.
• Deliver accurate and timely project reporting, ensuring compliance with established project management standards and governance frameworks.
• Drive continuous improvement by capturing lessons learned and applying best practices across future initiatives.

Requirements

Qualifications

• Recognised Project Management qualification such as PRINCE2, PMP, Agile, or equivalent.

Experience

• Proven experience delivering technology projects and organisational change or transformation initiatives.
• Strong understanding of project governance frameworks and structured delivery methodologies.
• Experience working within complex, matrix-managed environments.
• Demonstrated ability to manage multiple stakeholders and deliver successful outcomes across cross-functional teams.
• Experience leading governance forums, steering committees, and stakeholder workshops.
• Strong knowledge of project lifecycle management, risk management, budgeting, and change control processes.

Skills

• Excellent project planning and organisational skills.
• Strong stakeholder management and communication abilities.
• Effective facilitation and presentation skills.
• Strong analytical and problem-solving capabilities.
• Ability to manage competing priorities and maintain delivery momentum.
• Commercial awareness and financial management skills.
• High level of attention to detail and commitment to quality.

Personal Attributes

• Accountability and ownership.
• Professional credibility and confidence.
• Resilience and composure under pressure.
• Proactive, self-motivated, and results-driven.
• Strong influencing and persuasion skills.
• Adaptable and flexible in changing environments.
• Collaborative approach with excellent relationship-building skills.
• Exceptional attention to detail and commitment to successful outcomes.

What Success Looks Like

Success in this role will be demonstrated through:

• Consistent on-time project delivery.
• Effective budget management.
• Strong stakeholder satisfaction and engagement.
• Proactive identification and mitigation of risks.
• High-quality governance and reporting standards.
• Successful adoption of project outcomes and business changes.
• Delivery of measurable business benefits and operational improvements.

IT Project Manager - Guernsey or Jersey

We are seeking an experienced and driven IT Project Manager to join our Technology team in either Jersey or Guernsey. Reporting to the Senior Manager - Engineering, you will be responsible for planning, executing, and delivering a diverse portfolio of technology and business change projects, ensuring they are completed on time, within budget, and to the highest quality standards.

This role requires a confident project leader who can bring clarity to complex business outcomes, work effectively in ambiguous environments, and build strong relationships with stakeholders at all levels. You will play a key role in driving collaboration across teams, leading governance forums and workshops, and ensuring successful project delivery from initiation through to operational handover.

If you thrive in a fast-paced environment, enjoy managing competing priorities, and have a passion for delivering meaningful change, we'd love to hear from you.

Key Accountabilities

• Lead the planning, execution, and delivery of technology and business change projects, ensuring alignment with strategic objectives.
• Define project scope, objectives, timelines, milestones, and deliverables appropriate to project size and complexity.
• Build and maintain strong stakeholder relationships, managing expectations and ensuring effective communication throughout the project lifecycle.
• Chair and facilitate project governance meetings, workshops, and committee discussions, ensuring productive engagement and clear decision-making.
• Coordinate resources, manage workloads, and optimise team productivity across multiple workstreams.
• Identify, assess, and manage project risks and issues, developing mitigation strategies and driving timely resolutions.
• Support the development of business cases and monitor project budgets to ensure effective cost management and value delivery.
• Manage project change requests, ensuring scope changes are appropriately assessed, controlled, and communicated.
• Maintain end-to-end quality assurance across project documentation, deliverables, benefits realisation, and project governance.
• Ensure operational readiness by supporting implementation planning, business change impact assessments, and transition into business-as-usual activities.
• Deliver accurate and timely project reporting, ensuring compliance with established project management standards and governance frameworks.
• Drive continuous improvement by capturing lessons learned and applying best practices across future initiatives.

Requirements

Qualifications

• Recognised Project Management qualification such as PRINCE2, PMP, Agile, or equivalent.

Experience

• Proven experience delivering technology projects and organisational change or transformation initiatives.
• Strong understanding of project governance frameworks and structured delivery methodologies.
• Experience working within complex, matrix-managed environments.
• Demonstrated ability to manage multiple stakeholders and deliver successful outcomes across cross-functional teams.
• Experience leading governance forums, steering committees, and stakeholder workshops.
• Strong knowledge of project lifecycle management, risk management, budgeting, and change control processes.

Skills

• Excellent project planning and organisational skills.
• Strong stakeholder management and communication abilities.
• Effective facilitation and presentation skills.
• Strong analytical and problem-solving capabilities.
• Ability to manage competing priorities and maintain delivery momentum.
• Commercial awareness and financial management skills.
• High level of attention to detail and commitment to quality.

Personal Attributes

• Accountability and ownership.
• Professional credibility and confidence.
• Resilience and composure under pressure.
• Proactive, self-motivated, and results-driven.
• Strong influencing and persuasion skills.
• Adaptable and flexible in changing environments.
• Collaborative approach with excellent relationship-building skills.
• Exceptional attention to detail and commitment to successful outcomes.

What Success Looks Like

Success in this role will be demonstrated through:

• Consistent on-time project delivery.
• Effective budget management.
• Strong stakeholder satisfaction and engagement.
• Proactive identification and mitigation of risks.
• High-quality governance and reporting standards.
• Successful adoption of project outcomes and business changes.
• Delivery of measurable business benefits and operational improvements.