FTC - Senior Operational Risk Manager - 6 month period – Guernsey (13808)

This is a senior second-line risk role responsible for shaping and enhancing the operational risk framework across IBCI. The successful candidate will partner with business leaders, influence strategic decision-making, oversee risk governance and provide independent challenge across operational resilience, change initiatives, regulatory obligations and emerging risks.

The IBCI Operational Risk Team are responsible for the following areas:

Operational Risk Management, Leadership and Oversight

•    Act as a senior second-line risk partner to the business, providing independent oversight, challenge and guidance on operational risk matters across IBCI.
•    Lead the ongoing development, enhancement and implementation of the IBCI Operational Risk Framework, ensuring alignment with Investec Bank Plc policies, standards and regulatory expectations.
•    Oversee the identification, assessment, monitoring and reporting of material operational risks, ensuring emerging risks and significant exposures are escalated appropriately to the IBCI Board, Leadership Team, Risk Review Forum and Investec Bank Plc Operational Risk.
•    Monitor IBCI's operational risk profile against approved risk appetite and tolerance levels, providing insight, challenge and recommendations to support informed decision-making.
•    Provide effective challenge and oversight of Risk and Control Self-Assessments (RCSAs), ensuring material risks, control weaknesses and remediation actions are appropriately identified and managed.
•    Partner with business, support and control functions to strengthen the effectiveness of operational risk management practices and promote consistent application of the risk framework.
•    Maintain strong working relationships with Internal Audit, Compliance, Information Security, Operational Resilience, Business Continuity and other assurance functions to ensure coordinated management of operational risks.
•    Represent IBCI at Investec Group operational risk forums and act as the primary liaison between IBCI and Investec Bank Plc Operational Risk.
•    Provide independent risk oversight and challenge across strategic change initiatives, transformation programmes, technology implementations, outsourcing arrangements and new product approvals, ensuring operational risks are identified, assessed and appropriately mitigated.
•    Support the ongoing development and enhancement of IBCI's operational resilience capabilities, including oversight of key operational resilience risks, vulnerabilities and remediation activities.
•    Oversee the management of operational risk events, ensuring root cause analysis is performed, lessons learned are identified and sustainable corrective actions are implemented.
•    Monitor the timely resolution of audit findings, risk actions and control deficiencies, providing challenge and escalation where required.

Risk Reporting & Governance

•    Produce high-quality operational risk reporting and management information for senior management, governance forums and Board committees, providing clear insights into the operational risk profile and emerging risk themes.
•    Oversee the identification, collection, analysis and reporting of Key Risk Indicators (KRIs), ensuring meaningful monitoring against risk appetite and tolerance thresholds.
•    Support the planning, delivery and ongoing effectiveness of the Operational Risk Committee and other relevant governance forums.
•    Provide management with timely analysis of operational risk trends, control effectiveness and areas requiring management attention or intervention.

Risk Culture & Awareness

•    Champion a strong risk culture across IBCI, promoting accountability, proactive risk management and effective decision-making.
•    Develop and deliver operational risk, fraud and risk awareness initiatives to enhance employee understanding of risk management responsibilities.
•    Maintain an up-to-date understanding of relevant regulatory developments, industry best practice and emerging operational risk trends, ensuring these are appropriately reflected within IBCI's risk management approach.

Governance, Risk & Compliance (GRC) System Management

•    Oversee the effective operation and integrity of the Governance, Risk and Compliance (GRC) system as the central repository for operational risk information.
•    Ensure operational risks, controls, risk events, issues, actions and treatments are accurately captured, maintained and governed within the system.
•    Facilitate risk identification and assessment activities with business stakeholders, ensuring appropriate ownership, approval and accountability for risk management activities.
•    Ensure clear ownership and accountability are assigned for all identified risks, controls and remediation activities.
•    Monitor the quality, completeness and accuracy of risk data within the GRC platform to support effective reporting, governance and decision-making.
•    Oversee the capture, investigation and analysis of operational risk events, ensuring timely remediation and appropriate escalation of significant issues.
•    Ensure operational risk losses and events recorded within the GRC system are appropriately reconciled and validated against financial records.
•    Track and challenge the timely completion of agreed remediation actions and treatment plans to ensure sustainable risk reduction.
•    Ensure Investec Bank Plc Operational Risk policies are reviewed, assessed and presented to the appropriate IBCI governance forums within required timeframes, incorporating local regulatory requirements and business-specific considerations where necessary.
•    Provide guidance and challenge to business stakeholders to ensure policy requirements are understood, implemented and embedded effectively across IBCI.

Core Skills and Knowledge:

Experience & Qualifications

Essential

•    Significant experience in Operational Risk, Internal Audit, External Audit, Risk Management or a related control function within banking, wealth management or financial services.
•    Proven experience operating within a regulated financial services environment and engaging with senior management, governance forums and control functions.
•    Demonstrable experience of developing, implementing and enhancing operational risk frameworks, policies and risk management practices.
•    Experience in facilitating and challenging risk assessments, control evaluations, incident management and remediation activities.
•    Experience supporting regulatory engagement, internal and external audits, and governance committee reporting.
•    Strong understanding of operational risk management principles, methodologies and industry best practices.

Desirable

•    Relevant professional qualification such as ACA, ACCA, CIA, CISA, IRM, ICA or equivalent.
•    Experience supporting major business, technology or regulatory change programmes, with responsibility for operational risk oversight and challenge.
•    Knowledge of operational resilience, outsourcing risk, third-party risk management, information security and business continuity management.

Knowledge

•    Strong understanding of operational risk management frameworks, governance structures and regulatory expectations within financial services.
•    Broad understanding of banking, wealth management and financial services products, processes and operating models.
•    Good understanding of risk and control assessment methodologies, key risk indicators, incident management and risk reporting.
•    Knowledge of current regulatory developments, emerging risks and industry best practices relating to operational risk and operational resilience.
•    Understanding of governance, risk and compliance (GRC) systems and their application in supporting effective risk management.
•    Appreciation of the commercial environment and the balance between risk management, customer outcomes and business objectives.

Skills & Personal Attributes

•    Ability to influence, challenge and build credibility with senior stakeholders across business, support and control functions.
•    Strong communication and interpersonal skills, with the ability to convey complex risk matters clearly and effectively to a range of audiences, including Executive Committees and Boards.
•    Excellent analytical and problem-solving capabilities, with the ability to identify key risk themes, emerging issues and practical solutions.
•    Strong judgement and decision-making skills, with a pragmatic and commercially focused approach to risk management.
•    Ability to manage multiple priorities and deliver high-quality outcomes in a dynamic and evolving environment.
•    Strong planning, organisational and execution skills, with a focus on delivering results and driving accountability.
•    Excellent stakeholder management skills, including the ability to navigate differing viewpoints and achieve constructive outcomes.
•    Strong attention to detail while maintaining an appropriate strategic and enterprise-wide perspective.
•    High levels of professionalism, integrity and personal accountability.
•    Self-motivated and proactive, with the ability to work independently whilst contributing effectively as part of a wider team.
•    Effective presentation and facilitation skills, including the ability to lead workshops, challenge discussions and governance forums.
•    A commitment to continuous learning and professional development.
•    Demonstrates sound judgement, acts with integrity at all times and champions fair customer outcomes and good conduct.

Job Description

Job Title:    Temporary Assistant Client Relationship Manager      

Jurisdiction:    Guernsey      

Department:    Corporate and Fund Services      

About Us

Suntera Global is a leading international provider of corporate, trust, tax, accounting, and fund administration services. Respected and trusted as a professional partner by a broad range of corporate, private, and institutional clients worldwide, we are continually looking for opportunities to evolve our business while providing clients with the best possible services.

We have created an authentic and supportive culture that generates a wealth of opportunities for every one of our employees. Ongoing personal development through training and professional qualifications is available to all, and we reward hard work and dedication.

About the Role

Duties and Responsibilities:

The Assistant Client Relationship Manager will take pride in helping to manage client expectations and helping to provide efficient, timely and high-quality administration services. The role holder will assist the team in ensuring our clients are serviced in an effective and pro-active manner.

• Assisting the team in providing a high level of professional service to a varied portfolio of client relationships and attending generally to fund and corporate structures
• Processing payments and ensuring that trackers, logs and checklists are updated and maintained throughout the process
• Working with other team members in the preparation for board meetings, assisting in drafting reports, collation of papers etc
• Assisting in the drafting of the board meeting agenda, drafting simpler minutes and written resolutions
• Working with the team in assisting that the company boards adhere to good governance, in order to gain a good understanding of what good governance is and when it needs to be applied
• Liaising with professional third-party firms and/or Directors as required
• Assisting in the processing of Capital Calls and Distributions – monitoring the flow of cash and reconciling bank accounts accordingly
• Assisting in the processing of documentation relating to investment transactions
• Liaising with various parties through transactions or corporate actions
• Adhering to Suntera’s operating procedures and internal policies
• Being proactive in supporting company-wide objectives
• Ensuring you and your team comply with regulatory and legal requirements
• Any other ad-hoc tasks and responsibilities as assigned to you by your Manager

About You

Skills and Requirements:

• Prior office or administrative experience, particularly in a financial services environment is desirable but not essential
• Good grasp of oral and written English
• Working knowledge of Word, Excel and Outlook
• Communication skills
• Interpersonal skills
• Organisational skills
• Ability to manage priorities and multiple deadlines in a dynamic and proactive way

Key People

The team members, line managers and hiring managers the candidate may interact with during the hiring process and on the job.

• Emma Cunningham – Associate Client Director
• Sarah Biggins – Client Director
• Chris Le Page – Head of Client Delivery
• Mark Vidamour – Head of Corporate and Fund Services

Governance, Regulatory Obligations and Conduct

• Live the Suntera values and act with integrity.
• Maintain at least the minimum number of CPD hours per year to meet the requirements of Suntera.
• Take personal responsibility for embedding and maintaining appropriate and effective internal controls, including Policies, Procedures and Controls (“PP&Cs”) to manage risks that are applicable to your role, that of your department and Suntera.
• Provide timely and accurate reporting to their relevant line manager.
• Comply with all applicable Suntera PP&Cs relevant to your position within Suntera including those contained within the Employee Handbook.
• Responsibilities extend to compliance with the IT PP&Cs contained within the Employee Handbook.

Senior Administrator, Global Compliance Services – Jersey (JR100599)

Do you have a keen eye for detail and a passion for getting things right? We have an exciting opportunity to join our Risk & Compliance team as a Senior Administrator in Guernsey or Jersey, helping to ensure our systems and controls remain effective and compliant.

In this role, you will play a key part in delivering compliance monitoring reviews across our global business. You will test key regulatory controls to assess compliance and identify opportunities for improvement. Strong analytical skills, curiosity and a willingness to learn about our business will be essential to your success.

In return, we offer focused mentoring and professional development support to help you grow your skills, develop your career and reach your full potential as our business continues to evolve.

If you would like to join an ambitious and forward thinking firm where people are valued and encouraged to succeed, we would love to hear from you.

About the role:

• • You will be part of a respected Risk & Compliance team that promotes a strong culture of compliance across Mourant and helps identify, assess and manage regulatory compliance risks.
  • You will undertake a range of compliance monitoring reviews across our global business, from initial scoping and sample testing through to reporting. Reviews are selected on a risk basis and assess compliance with key legal and regulatory requirements across Mourant's business lines and jurisdictions. You will assess the effectiveness of controls and draft reports setting out your findings and recommendations.
  • You will support the delivery of the Compliance Monitoring Programme by maintaining records of findings and action points, and working with business stakeholders to ensure issues are addressed and remediated in a timely manner.
  • You will assist with the review and maintenance of global Risk & Compliance policies and procedures, helping to ensure they remain aligned with legal and regulatory requirements across the jurisdictions in which Mourant operates.
  • You will work closely with colleagues across Risk & Compliance and Business Services teams, such as Finance and HR, to support a joined up approach to legal and regulatory compliance and assist with the review of policies and procedures.
  • You will assist with stakeholder enquiries on compliance monitoring activities, findings, actions and policy updates.

About you:

We're open to candidates from a range of professional backgrounds who are looking to develop their career within Risk & Compliance. You may currently work in client administration, compliance, audit, risk, operational control, or a similar role within a regulated financial services business.

You'll ideally bring

• • Experience working within a regulated financial services environment in client administration, compliance, audit, risk, operational control, or a similar field.
  • A good understanding of regulated corporate and fiduciary services in Jersey and/or Guernsey. Knowledge of other jurisdictions, including Cayman, BVI, Hong Kong or the UK, would be beneficial.
  • An understanding of AML, CFT and regulatory requirements relevant to Jersey and/or Guernsey. Knowledge of other regulatory regimes would be advantageous.
  • The ability to work independently, manage competing priorities and deliver high quality work within agreed deadlines.
  • Strong analytical and problem solving skills, with the ability to review information, identify potential risks and assess compliance with policies and procedures.
  • Strong attention to detail and the ability to produce clear, accurate and professional written reports.
  • A proactive and collaborative approach, with excellent organisational, communication and time management skills.

JOB DESCRIPTION

JOB DESCRIPTION

Job Purpose

To support the development and implementation of the strategic business plan, with a specific focus on delivering an efficient and compliant HR and payroll service to clients of Burgess Crew Services (Guernsey) ICC Ltd (BCS, “the Company”).

Key responsibilities include:

• Effective day-to-day management of the HR & Payroll team, via the Lead HR & Payroll Administrator, who directly supervises the team of six HR & Payroll Administrators.
• Delivery of efficient HR and payroll services to over 2,000 crew across 100+ superyachts globally.
• Ensuring compliance with the Maritime Labour Convention (MLC) 2006 and adherence to yacht flag administration laws and procedures.
• Identifying and addressing deficiencies or non-conformances through reporting and corrective actions.

Key Responsibilities

Team Management:

• Lead, mentor, and develop the HR & Payroll team, ensuring regular team meetings and clear communication.
• Ensure the team is fully staffed, trained, and equipped to meet monthly payroll requirements and service standards.
• Manage performance appraisals and implement training and development initiatives within the department.
• Oversee the Lead HR & Payroll Administrator, ensuring they are equipped and supported to manage the day-to-day performance, workload allocation, and development of the HR & Payroll Administrator team.

HR & Payroll Service Delivery:

• Oversee the accurate and timely production of monthly payrolls for all clients.
• Manage onboarding and payroll integration for new clients.
• Ensure payment schedules are adhered to for all payment methods, with daily checks to guarantee timely processing.
• Resolve payroll and invoice queries promptly and professionally.
• Oversee the preparation and review of invoices, payments, and year-end processes.
• Hold ultimate accountability for the accuracy, compliance, and control of payroll processing within the Company's payroll system (3PPP), and for the completeness of crew employment documentation and certificate verification (including CrewPass), as delivered by the Lead HR & Payroll Administrator and their team.
• Hold ultimate accountability for the Company's crew onboarding process, including ensuring employment templates are agreed and coordination with yacht captains/pursers is properly established and followed.

Compliance & Reporting:

• Ensure compliance with the Maritime Labour Convention (MLC) 2006 and yacht flag administration laws.
• Maintain adherence to Guernsey Data Protection Law (DPL) or equivalent regulations.
• Investigate and address GDPR breaches and produce corrective action reports where necessary.
• Prepare and present reports for quarterly Board Meetings and other stakeholders.

Client & Stakeholder Liaison:

• Act as a point of contact for contractual and employment-related matters for crew.
• Liaise with relevant government agencies and authorities on social security and regulatory matters.
• Work closely with internal teams, including the BCS accounts team, the Burgess Yacht Management Department, and the Burgess Crew Management Team.
• Act as the escalation point for complex or unresolved matters raised by the Lead HR & Payroll Administrator, including liaison with Flag Administrations, Trade Unions, Customs, and Social Security entities where these cannot be resolved at Lead level.

Strategic Planning:

• Collaborate with the Operations Director to plan departmental objectives and resource allocation.
• Monitor legislative and regulatory changes, ensuring all stakeholders are informed and processes updated as necessary.

General Duties:

• Respond to legal correspondence and queries in a timely and accurate manner.
• Support the company’s emergency response system and other operational requirements.
• Undertake any additional duties as required by the Operations Director.

Person Specification

Essential Skills & Qualities:

• Proven leadership and team management experience, with the ability to inspire and develop a high-performing team.
• Strong understanding of HR and payroll processes, preferably in an international or maritime context.
• Knowledge of Guernsey Data Protection Law (DPL) or equivalent GDPR regulations.
• Excellent organisational skills, with a track record of delivering accurate, on-time payrolls and HR services.
• In-depth knowledge of the Recruitment & Placement Agent section of the Maritime Labour Convention (MLC) 2006 and other relevant regulations.
• Ability to liaise confidently and professionally with clients, government agencies, and internal stakeholders.
• Strong analytical and problem-solving skills, with attention to detail and a commitment to quality.
• Proven ability to handle sensitive information with discretion and maintain confidentiality.
• Excellent communication skills, both written and verbal.

Desirable Skills & Experience:

• Experience in the maritime, superyacht, or offshore industries.
• Experience implementing process improvements and change management initiatives.

Key Attributes:

• Commitment to the ongoing success and development of BCS and the wider Burgess Group.
• Proactive and adaptable approach to problem-solving and decision-making.
• Strong collaborative skills, with a willingness to assist other teams or departments when required.
• High level of professionalism and a client-focused attitude.

Additional Information:

This role requires diligence, attention to detail, and a deep understanding of the complexities of HR and payroll within the maritime industry. Candidates should demonstrate an ability to manage competing priorities while ensuring compliance with regulatory requirements and maintaining exceptional service levels.

Information Security Governance Senior Administrator

Who we are

Saffery Trust is a director-led firm of individually expert, collectively exceptional people. We help clients to optimise their personal and business wealth and to create lasting legacies. We have the freedom and agility to act in the moment, and the wisdom and experience to plan for the long-term.

Established in Guernsey in 1977, we are one of the largest independent private client firms in the island. As an accredited STEP Platinum Employer Partner, we offer great benefits, including: 

• a competitive salary
• flexible working and dress for your day policies
• full financial support and study leave for professional development
• top-level health insurance for our people
• annual performance-based bonuses
• e-bikes free for staff use and opportunities to take part in green initiatives
• regular sports and social events as well as opportunities to support local charities 

The role

Support the Senior Information Security Officer in delivering the firm's Information Security Governance programme through administration, document management, evidence collation, record keeping and coordination activities.

The role provides administrative support to the Information Security function and helps ensure that governance documentation, registers, evidence repositories and trackers remain accurate, organised and easy to maintain.

The responsibilities

You’ll be working in a friendly and progressive environment as a member of the team to undertake a broad range of duties including: 

Governance and Documentation

• maintaining records relating to information security policies, procedures, standards and guidance documents, including version control, review schedules and approval records under the direction of the Senior Information Security Officer 
•  maintaining action trackers and monitor progress of outstanding governance, audit and certification activities

Certification and evidence support

• collating and organising evidence for the firm’s cyber security certifications (Cyber Essentials, Cyber Essentials Plus, and IASME Cyber Assurance), maintaining evidence indexes and repositories
• tracking certification tasks and readiness against the schedule, escalating any slippage to the SISO

Microsoft 365 and SharePoint Coordination

Supplier Assurance Administration

• issuing supplier questionnaires, as required, and track responses and maintain supplier assurance records to include status updates
• maintaining third-party due diligence records, as required

Registers and Record Management

• maintaining all relevant registers and trackers, including action logs and policy review records
• maintaining supplier records and evidence indexes

You

• a sound understanding of the tasks covering a range of activities using multiple methods, techniques and processes
• may have attained or be working towards a relevant qualification
• good working knowledge of Microsoft 365 applications including SharePoint Online, Teams, Word, Excel and Outlook
• effective communication skills and the ability to converse with a range of people, adapting style with ease to suit the audience and situation
• ability to identify and resolve non-complex issues with support and direction
• ability to prioritise and complete tasks to achieve deadlines wit support and direction
• ability to work to specified standards and service levels and propose solutions to resolve straight forward daily problems
• evidence a positive and committed approach to teamwork and understand the importance of working together to provide excellent client service
• compliance with the firm's Information Security Policy and associated procedures, as updated from time to time

About Saffery Trust

We are a director-led firm of individually expert, collectively exceptional people with a number of international offices.  We continually seek to evolve and enhance our service offering, positioning ourselves as one of the leading trust companies. Excellence is at the core of everything that we do.

We recognise that our people are our most valuable assets, and we pride ourselves on fostering an environment where everyone is seen, heard, and respected. We are committed to the personal and professional development of our people, and we support and promote good mental, physical, social, and financial well-being, with year-round initiatives and opportunities.