Senior Credit Controller – Jersey

Ready to join our ambitious and forward-thinking team? We're looking for a Senior Credit Controller to join our global Finance team.

In this role, you'll take day to day ownership of complex credit control and collections activity for the business, acting as a key escalation point for high value, aged or sensitive debt matters. You'll support the effective management of working capital, improve cash flow, reduce exposure to bad debt and help ensure our credit control approach is commercially focused, compliant and aligned with business priorities.

If you've strong credit control experience, sound judgement, confidence handling complex debt matters and the ability to influence stakeholders at all levels, we'd love to hear from you!

Applications closing date: 6 September 2026

About the role

In this role you'll:

• Act as a senior point of contact and escalation for collections, aged debt and complex account queries.
• Lead regular credit control reviews with client leads and senior stakeholders, documenting outcomes, challenging assumptions and ensuring agreed actions are progressed.
• Work with the Revenue Control Manager to create and implement a clear credit control policy for the business, that is mindful of balancing good client relationships with the need for timely collections.
• Provide detailed input to the accurate valuation of debtors on a periodic basis, identifying risk, trends and potential exposure to bad debt.
• Prepare, review and present aged debt reports, cash collection updates and working capital analysis for stakeholders and finance management.
• Liaise confidently and respectfully with clients, administrators, directors and internal teams to resolve billing, payment and account queries through to conclusion.
• Support, guide and share technical knowledge with colleagues, helping to maintain consistent standards across credit control activity.
• Communicate the commercial and regulatory impact of non-collection and recommend practical steps to mitigate risk.

About you – essential requirements

• Proven experience in credit control, collections and working capital management within a professional services or similarly complex environment, including dealing with large international clients.
• Effective stakeholder management and communication skills, with the confidence to challenge, influence and resolve complex debt matters.
• Ability to work independently, exercise sound judgement and manage competing priorities effectively.
• Proven analytical skills, including aged debt reporting, debtor risk assessment and performance monitoring.
• Proficiency in financial systems and Microsoft Excel; experience with Elite 3e, Elite Enterprise or Viewpoint is advantageous.

Job Description

Job Title:    Client Relationship Manager      

Jurisdiction:    Guernsey      

Department:    Corporate and Fund Services      

About Us

Suntera Global is a leading international provider of corporate, trust, tax, accounting, and fund administration services. Respected and trusted as a professional partner by a broad range of corporate, private, and institutional clients worldwide, we are continually looking for opportunities to evolve our business while providing clients with the best possible services.

We have created an authentic and supportive culture that generates a wealth of opportunities for every one of our employees. Ongoing personal development through training and professional qualifications is available to all, and we reward hard work and dedication.

About the Role

Duties and Responsibilities:

The individual will take pride in managing client expectations and providing efficient, timely and high-quality administration services. The role holder will be part of a team responsible for servicing a portfolio of fund and corporate structures. They will be acting as a key contact for these entities and ensure that our clients are serviced at the highest level in an efficient, effective and pro-active manner. In addition to liaising directly and independently with the clients, they would be expected to liaise directly with any third parties and board members. The individual will, upon passing the probationary period, be a signatory and take ownership at this appropriate level.

• Working with colleagues to manage day to day relationships and activities of a portfolio of clients
• Providing a high level of professional service to a varied portfolio of client relationships and attending generally to fund and corporate structures
• Preparation for and attending board meetings
• Drafting board meeting agenda, minutes and written resolutions
• Assisting the company boards in ensuring good governance
• Liaison with professional 3rd party firms as required
• Processing of documentation relating to investment transactions
• Liaison with various parties through transactions or corporate actions
• Assisting in the processing of Capital Calls and Distributions
• Adhering to Suntera’s operating procedures and internal policies
• Being proactive in supporting company-wide objectives
• Be a team player, and work well in an open, transparent team
• Ensuring you and your team comply with regulatory and legal requirements
• Any other ad-hoc tasks and responsibilities as assigned to you by your Manager

About You

Skills and Requirements:

• A minimum of 2 years’ experience in a Fund Admin, Company Admin or Company Secretarial role
• No qualification required but would have the opportunity to study for an appropriate qualification
• Good grasp of oral and written English
• Working knowledge of Word, Excel and Outlook
• Communication skills
• Presentation skills
• Customer service skills
• Interpersonal skills
• Organisational skills
• Ability to manage priorities and multiple deadlines in a dynamic and proactive way

This is an exciting opportunity to join a growing team and develop new ways of working, where you will have the opportunity to input into the evolution of our business processes on an ongoing basis. The training and career opportunities that come as standard with a dynamic and rapidly growing group of companies and with opportunities available to study for a professional qualification, will allow you to develop both professionally and personally.

Key People

The team members, line managers and hiring managers the candidate may interact with during the hiring process and on the job.

• Sarah Biggins – Client Director
• Emma Cunningham, Associate Client Director
• Chris Le Page – Head of Client Delivery
• Mark Vidamour – Head of Corporate and Fund Services

Governance, Regulatory Obligations and Conduct

• Live the Suntera values and act with integrity.
• Maintain at least the minimum number of CPD hours per year to meet the requirements of Suntera and / or professional memberships.
• Take personal responsibility for embedding and maintaining appropriate and effective internal controls, including Policies, Procedures and Controls (“PP&Cs”) to manage risks that are applicable to your role, that of your department and Suntera.
• Provide timely and accurate reporting to their relevant line manager.
• Comply with all applicable Suntera PP&Cs relevant to your position within Suntera including those contained within the Employee Handbook.
• Responsibilities extend to compliance with the IT PP&Cs contained within the Employee Handbook.

Data Protection and Operational Tax Analyst – Guernsey (13993)

This role provides dedicated support to the Head of Data Protection & Operational Tax across each of the distinct areas of the function. The role holder assists with the day-to-day administration, monitoring, documentation and reporting activities that underpin data protection compliance, and operational tax obligations for Investec Bank (Channel Islands) Limited, operating under the direction and supervision of the line manager and escalating matters appropriately.

Data Protection Support

The role holder supports the Head of Data Protection & Operational Tax in the day-to-day administration of data protection compliance activities, helping to ensure that statutory obligations are met and that records and processes are kept up to date.

Key responsibilities – Data Protection Support

• Support the maintenance of the Bank's Register of Processing Activities, liaising with business units to gather and update information.
• Assist with the logging, triage and progression of Data Subject Rights Requests, helping to ensure responses are provided within legal timelines.
• Support the administration of Data Protection Impact Assessments, including gathering information from stakeholders and maintaining assessment records.
• Support the onboarding of third parties in line with Investec policy.
• Help maintain data protection policies, procedures, guidelines and training materials, escalating proposed changes to the line manager.
• Support the delivery and coordination of data protection training and awareness activities across the Bank.
• Assist with the logging and initial triage of reported data incidents, escalating potential breaches to the line manager promptly.
• Maintain accurate records of data protection matters to support reporting to Senior Management and the Board.
• Undertake any other supporting duties relating to data protection as required by the Head of Data Protection & Operational Tax.

Operational Tax Support

The role holder supports the Head of Data Protection & Operational Tax with administrative and coordination activities relating to the Bank's FATCA, CRS and QI reporting obligations, and with new client take-on and existing client maintenance from an operational tax perspective.

Key responsibilities – Operational Tax Support

• Support the timely collection of Trust and Corporate tax information and self-certification forms and help coordinate updates to the Bank's client static data.
• Assist with FATCA and CRS classification checks and supporting documentation for the Operational Tax team and other areas of the Bank.
• Support the preparation of FATCA and CRS returns for the Guernsey and Jersey businesses in advance of annual deadlines.
• Assist in monitoring tax policy and regulatory developments and flag potential operational tax implications to the line manager.
• Support the review of W-8 documentation in the TCSP space for trading in US source assets, under the guidance of the line manager.
• Help create and maintain operational tax process and procedure documentation, supporting periodic review as required.
• Assist with client communication regarding annual tax reporting.
• Support the Head of Data Protection & Operational tax and key business stakeholders in the preparation of annual 1042 and 1042-S Qualified Intermediary returns.
• Undertake any other supporting duties relating to operational tax as required by the Head of Data Protection & Operational Tax.

Key responsibilities – Operational Risk Support

• Provide any support and assistance to the wider operational risk function as required by the Head of Operational Tax.

Core Skills & Knowledge:

Education

• Working towards, or holding, relevant qualifications in data protection, tax, compliance, risk or financial services is advantageous, but not necessary.

Experience

• Prior exposure to data protection, compliance, legal, operational tax or risk administration, preferably within financial services.
• Exposure to supporting regulatory, risk management or tax reporting processes is advantageous.
• Experience working with structured processes, checklists or controls in a regulated environment is beneficial.

Technical Skills

• Basic understanding of data protection legislation and compliance requirements.
• Basic understanding of QI, FATCA and CRS tax regimes and their reporting requirements.
• Familiarity with client structures and Customer Due Diligence requirements is useful.
• Good IT skills, including MS Office.
• Proficiency in using AI-enabled productivity tools, such as Copilot, to improve efficiency, generate insight and support decision-making. Applies critical thinking and sound judgement when interpreting outputs, remains accountable for the quality and accuracy of their work.

Analytical Skills

• Good attention to detail with the ability to follow processes accurately and identify anomalies or gaps.
• Ability to organise and interpret information clearly to support the line manager's decision-making.

Communication and Stakeholder Management

• Good written and verbal communication skills, with the ability to convey information clearly and accurately.
• Ability to build effective working relationships with colleagues across Relationship Teams, Operations, Compliance and Operational Risk.
• Comfortable escalating issues and queries to the line manager in a timely and appropriate manner.

Personal Attributes

• High ethical standards and integrity when handling sensitive information.
• Proactive and willing to learn, with the ability to work well under supervision while building towards greater independence.
• Strong personal organisation, planning and time management skills, with the ability to manage competing priorities and meet deadlines.
• Team player with strong collaboration skills, able to support distinct areas of responsibility within a single role.

Senior Administrator / Assistant Manager, Fund Solutions
Location: Jersey, Channel Islands
Schedule: Full-time, Monday to Friday
Work Arrangement: Hybrid / On-site

Summary

CSC is a leading provider of fund administration and outsourced services, supporting clients with accurate, timely, and investor-ready reporting. As a Senior Administrator / Assistant Manager within Fund Solutions in Jersey, you will be a senior point of contact for a portfolio of fund structures, coordinating governance, investor communications, and operational deliverables. You will help ensure high-quality service, support billing and payments workflows, and contribute to process and system improvements. 

This role suits someone who takes ownership and works confidently with stakeholders.

Key responsibilities

• Act as a senior day-to-day contact for clients and investors, responding to queries in a timely and professional manner
• Coordinate quarterly and ad-hoc governance activities, including preparing agendas, board packs, and meeting minutes
• Support and process client payments in line with internal controls, approvals, and service level expectations
• Facilitate investor communications and scheduled reporting distribution, ensuring accuracy, completeness, and deadlines are met
• Maintain and update operational logs and records (e.g., invoices, static data, investor queries, and action trackers)
• Prepare scheduled billing and lead the client invoicing process, including follow-ups and query resolution
• Assist with interim and annual external audits, including coordinating requests and providing supporting documentation
• Contribute to the implementation, testing, and rollout of internal systems and process enhancements across Fund Solutions
• Identify opportunities to improve efficiency and service quality within fund administration processes and team workflows
   

Required Qualifications

• Relevant experience in fund administration, company secretarial administration, or a comparable financial services environment
• Ability to work independently, manage competing deadlines, and use sound judgement to escalate issues appropriately
• Strong attention to detail, with a commitment to delivering accurate client and investor reporting
• Clear written and verbal communication skills, with confidence liaising with clients, investors, and internal stakeholders
• Proficiency with Microsoft Office (especially Excel and Word) and comfort working with operational systems and logs
• A proactive, service-led mindset with a focus on quality, responsiveness, and continuous improvement
   

Preferred Qualifications

• ICSA / CGI qualification (or working towards), or equivalent professional development aligned to governance/administration
• Prior experience preparing board packs and supporting governance meetings for fund structures
• Experience supporting billing/invoicing processes and/or payment workflows within a controlled environment
• Exposure to audit support activities for fund entities and coordinating information requests
• Familiarity with process improvement, system implementation, or change initiatives within fund solutions or fund administration

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance.

Senior Information Security Consultant - Jersey

Job requirements

Essential experience and skills

• Minimum five years' experience in information or cyber security, with at least two years in a consultancy, vCISO or senior in-house security role.
• Demonstrable experience delivering against recognised security frameworks — Cyber Essentials, Cyber Essentials Plus, IASME Cyber Assurance, ISO 27001, NIST CSF or equivalent.
• Proven track record of building and maintaining an ISMS, including policy authorship and risk assessment.
• Strong working knowledge of technical security controls across firewalls, endpoint protection, identity and access management, patch and vulnerability management, and email and web security.
• Experience producing and presenting security reporting to board or executive audiences.
• Excellent written English, with the ability to produce client-ready reports and documentation to a high standard.
• Confident, credible communicator able to hold their own with senior stakeholders and explain risk without jargon.
• Highly organised, able to manage competing priorities across multiple concurrent client engagements.
• Full driving licence and willingness to travel between client sites and, where required, between islands.
• Eligible to work in Jersey or Guernsey, or able to satisfy local licensing and residency requirements.

Desirable experience and skills

• Experience working with regulated financial services firms, particularly against the GFSC Cyber Security Rules and Guidance or JFSC expectations.
• Familiarity with compliance management platforms and enterprise vulnerability scanning tools (for example Qualys or comparable PCI-DSS compliant scanners).
• Experience as an IASME-licensed assessor or Cyber Essentials assessor.
• Business continuity and disaster recovery planning experience, ideally aligned to ISO 22301.
• Data protection experience, including UK GDPR and the Data Protection (Jersey) Law 2018 or the Data Protection (Bailiwick of Guernsey) Law, 2017.
• Experience delivering security awareness training or facilitating tabletop exercises.
• Managed service provider (MSP) or managed security service provider (MSSP) background.

Qualifications

Desirable — one or more of the following:

• CISSP, CISM or CISA
• ISO 27001 Lead Implementer or Lead Auditor
• CompTIA Security+ or CySA+
• NCSC Certified Cyber Professional (CCP)
• IASME Cyber Assurance or Cyber Essentials assessor qualification
• Degree in cyber security, computer science or a related discipline

Equivalent demonstrable experience will be considered in place of formal qualification.

Job responsibilities

Client engagement leadership

• Act as the named vCISO lead for a portfolio of client engagements, owning delivery against the agreed Statement of Works.
• Establish and maintain regular touchpoint calls with client stakeholders (no less than monthly), tracking progress and keeping scope aligned to client objectives.
• Chair monthly service review meetings and act as first point of escalation for client queries and concerns.
• Build and maintain trusted relationships with senior stakeholders including managing directors, boards, compliance officers and IT leads.
• Support scoping and proposal work for new engagements, including discovery workshops and drafting Statements of Works.

Governance, risk and compliance

• Lead gap analyses and ongoing compliance monitoring against Cyber Essentials, Cyber Essentials Plus, IASME Cyber Assurance and the GFSC Cyber Security Rules and Guidance.
• Manage annual and triennial certification submissions, including Cyber Essentials and Cyber Essentials Plus questionnaires and IASME Cyber Assurance Level 1 and Level 2 assessments.
• Develop, review and maintain client information security management systems (ISMS) — policies, procedures, asset registers and supporting documentation.
• Own the client risk management cycle: conduct and maintain information and cyber risk assessments, integrate security risk into wider organisational risk frameworks, and provide emerging threat analysis and intelligence.
• Review and maintain business continuity and disaster recovery plans and produce business impact assessments where required.
• Provide oversight of data protection and privacy requirements, including data flow mapping and review of data processing agreements.

Technical assurance and oversight

• Review and monitor client technical security controls on an ongoing basis, covering firewalls, secure configuration, user access control, malware protection and security update management.
• Provide vulnerability management oversight: interpret scan output, prioritise findings, and ensure critical and high vulnerabilities are remediated within scheme timeframes.
• Review firewall rules and firmware against agreed baselines, validate endpoint and mobile security controls, and audit administrative and user accounts.
• Test and validate email and web filtering configuration as part of Cyber Essentials Plus readiness and monitoring.
• Oversee joiner, leaver and mover processes and review identity provider configuration and access control lists.

Reporting and communication

• Produce quarterly board reports covering technical and operational control performance, risk posture, opportunities and control scorecards.
• Present findings and recommendations to boards and executive teams, translating technical risk into commercial and regulatory language.
• Maintain accurate, version-controlled engagement documentation in the shared client collaboration space.

Supply chain and third-party assurance

• Conduct vendor and supplier due diligence, including questionnaire design, response review and risk identification.
• Support clients with inbound third-party due diligence requests, compliance questionnaires and cyber insurance proposal forms, including evidence gathering.

Training and incident readiness

• Design and deliver annual security awareness training to client staff, in person and remotely, refreshing content to reflect current threats and guidance.
• Facilitate incident response tabletop exercises and workshops, identifying weaknesses in client plans and controls and driving improvements.
• Review and maintain client incident response plans, processes and post-incident reports.

Team and practice development

• Mentor and quality-assure the work of junior and mid-level consultants.
• Contribute to the continuous improvement of Zensec methodologies, templates and service delivery standards.
• Maintain current knowledge of the regulatory landscape, threat trends and relevant standards.

Competencies and behaviours

Zensec's brand is built on being calm in the chaos, a trusted partner, and decisive with proven expertise. We look for people who reflect that:

• Composed under pressure — steady and clear-headed when clients are dealing with an incident or a difficult audit.
• Client-first — treats engagements as long-term relationships, not transactions.
• Commercially aware — understands that security advice must be proportionate, achievable and aligned to the client's business objectives.
• Rigorous — thorough and evidence-led; does not cut corners on assurance work.
• Collaborative — works well with client IT teams, internal delivery colleagues and third parties.
• Self-directed — comfortable owning a portfolio with autonomy, and knows when to escalate.

Success in the first 12 months

• Fully onboarded onto an assigned client portfolio, with all engagements delivering to their agreed SoW milestones.
• Compliance monitoring and certification cycles running on schedule across the portfolio, with no missed submission deadlines.
• Quarterly board reporting delivered on time and rated positively by client stakeholders.
• At least one incident response exercise and one awareness training session delivered per applicable client.
• Measurable improvement in client risk posture, evidenced through control scorecards and a reduction in outstanding critical and high vulnerabilities.
• Positive client retention and satisfaction feedback across the portfolio.

Job Description

Job Title:             Client Relationship Manager

Jurisdiction:             Guernsey

Department:             Private Wealth

About Us

Suntera Global is a multi-jurisdictional provider of fund, corporate and private wealth services. We believe in empowering responsible ambition through the professional delivery of fund, company and trust administration as well as outsourced compliance, escrow, accounting, and tax services. We have over 400 specialists supporting a global client base from offices in the Bahamas, the Cayman Islands, Guernsey, Hong Kong, the Isle of Man, Jersey, Luxembourg, Malta, and the US. For more information visit suntera.com.

About the Role

As a Client Relationship Manager, you will provide efficient, timely and high-quality administration services to a continually expanding, multi-billion family trust structure. This structure liaises daily with the large family office located abroad and includes listed trading companies, traditional financial investments, Private Equity and very early stage tech start-up companies, art, property, private jets and yachts. The structure oversees a number of other entities located in a number of external jurisdictions.

• Working in a team of 6, providing support to the ACDs and Client Directors
• Assisting with short to long term admin projects to ensure the clients/family office continue to receive a high level of service in matching with the Company’s values.
• Assisting in the mitigation of risk factors by helping with the review and management of administration and compliance work
• Acting as a “C” Signatory
• Assisting with the provision of financial information and oversight sufficient to allow our accountants to draft financial statements
• Undertake FATCA/CRS reporting and similar work
• Assisting intermediaries in meeting their client’s expectations within legal and regulatory frameworks
• Maintaining a proactive relationship with the clients and family office
• Providing a collaborative approach to joint projects
• Opening of client bank/investment accounts and related tasks
• Payment preparation and transaction monitoring
• Maintaining the Business Central and DMS databases
• Providing support to team members generally; and
• Maintaining CPD requirements and keeping up to date with all industry developments
• Any other ad-hoc tasks and responsibilities as assigned to you by your Manager.

About You

You will have strong relevant experience and strong interpersonal skills. The following attributes would also be advantageous:

• Experience and understanding of managing trust structures
• Qualified in STEP, CGI, ACCA or similar professional qualification, or working towards the same
• Be proactive and forward-thinking with the ability to deal with tasks independently and use your initiative
• Excellent organisational and communication skills

• Ability to work to deadlines and meet and define KPIs
• Be a brand ambassador and role model for the brand values of empowering responsible ambition

This is an exciting opportunity to join a professional team and develop new ways of working, where you will have the opportunity to input into the evolution of our business processes on an ongoing basis. In addition to a competitive salary, you will be rewarded with a performance-driven bonus, a comprehensive benefits package, and the training and career opportunities that come as standard with a dynamic and rapidly growing group of companies.

Key People

The team members, line managers and hiring managers the candidate may interact with during the hiring process and on the job.

• Victoria Tonks, Deputy Head of Private Wealth
• Andrea Robert, Client Director
• Sarah Langford, Assistant Manager, People & Culture

FTC - Senior Operational Risk Manager - 6 month period – Guernsey (13808)

This is a senior second-line risk role responsible for shaping and enhancing the operational risk framework across IBCI. The successful candidate will partner with business leaders, influence strategic decision-making, oversee risk governance and provide independent challenge across operational resilience, change initiatives, regulatory obligations and emerging risks.

The IBCI Operational Risk Team are responsible for the following areas:

Operational Risk Management, Leadership and Oversight

•    Act as a senior second-line risk partner to the business, providing independent oversight, challenge and guidance on operational risk matters across IBCI.
•    Lead the ongoing development, enhancement and implementation of the IBCI Operational Risk Framework, ensuring alignment with Investec Bank Plc policies, standards and regulatory expectations.
•    Oversee the identification, assessment, monitoring and reporting of material operational risks, ensuring emerging risks and significant exposures are escalated appropriately to the IBCI Board, Leadership Team, Risk Review Forum and Investec Bank Plc Operational Risk.
•    Monitor IBCI's operational risk profile against approved risk appetite and tolerance levels, providing insight, challenge and recommendations to support informed decision-making.
•    Provide effective challenge and oversight of Risk and Control Self-Assessments (RCSAs), ensuring material risks, control weaknesses and remediation actions are appropriately identified and managed.
•    Partner with business, support and control functions to strengthen the effectiveness of operational risk management practices and promote consistent application of the risk framework.
•    Maintain strong working relationships with Internal Audit, Compliance, Information Security, Operational Resilience, Business Continuity and other assurance functions to ensure coordinated management of operational risks.
•    Represent IBCI at Investec Group operational risk forums and act as the primary liaison between IBCI and Investec Bank Plc Operational Risk.
•    Provide independent risk oversight and challenge across strategic change initiatives, transformation programmes, technology implementations, outsourcing arrangements and new product approvals, ensuring operational risks are identified, assessed and appropriately mitigated.
•    Support the ongoing development and enhancement of IBCI's operational resilience capabilities, including oversight of key operational resilience risks, vulnerabilities and remediation activities.
•    Oversee the management of operational risk events, ensuring root cause analysis is performed, lessons learned are identified and sustainable corrective actions are implemented.
•    Monitor the timely resolution of audit findings, risk actions and control deficiencies, providing challenge and escalation where required.

Risk Reporting & Governance

•    Produce high-quality operational risk reporting and management information for senior management, governance forums and Board committees, providing clear insights into the operational risk profile and emerging risk themes.
•    Oversee the identification, collection, analysis and reporting of Key Risk Indicators (KRIs), ensuring meaningful monitoring against risk appetite and tolerance thresholds.
•    Support the planning, delivery and ongoing effectiveness of the Operational Risk Committee and other relevant governance forums.
•    Provide management with timely analysis of operational risk trends, control effectiveness and areas requiring management attention or intervention.

Risk Culture & Awareness

•    Champion a strong risk culture across IBCI, promoting accountability, proactive risk management and effective decision-making.
•    Develop and deliver operational risk, fraud and risk awareness initiatives to enhance employee understanding of risk management responsibilities.
•    Maintain an up-to-date understanding of relevant regulatory developments, industry best practice and emerging operational risk trends, ensuring these are appropriately reflected within IBCI's risk management approach.

Governance, Risk & Compliance (GRC) System Management

•    Oversee the effective operation and integrity of the Governance, Risk and Compliance (GRC) system as the central repository for operational risk information.
•    Ensure operational risks, controls, risk events, issues, actions and treatments are accurately captured, maintained and governed within the system.
•    Facilitate risk identification and assessment activities with business stakeholders, ensuring appropriate ownership, approval and accountability for risk management activities.
•    Ensure clear ownership and accountability are assigned for all identified risks, controls and remediation activities.
•    Monitor the quality, completeness and accuracy of risk data within the GRC platform to support effective reporting, governance and decision-making.
•    Oversee the capture, investigation and analysis of operational risk events, ensuring timely remediation and appropriate escalation of significant issues.
•    Ensure operational risk losses and events recorded within the GRC system are appropriately reconciled and validated against financial records.
•    Track and challenge the timely completion of agreed remediation actions and treatment plans to ensure sustainable risk reduction.
•    Ensure Investec Bank Plc Operational Risk policies are reviewed, assessed and presented to the appropriate IBCI governance forums within required timeframes, incorporating local regulatory requirements and business-specific considerations where necessary.
•    Provide guidance and challenge to business stakeholders to ensure policy requirements are understood, implemented and embedded effectively across IBCI.

Core Skills and Knowledge:

Experience & Qualifications

Essential

•    Significant experience in Operational Risk, Internal Audit, External Audit, Risk Management or a related control function within banking, wealth management or financial services.
•    Proven experience operating within a regulated financial services environment and engaging with senior management, governance forums and control functions.
•    Demonstrable experience of developing, implementing and enhancing operational risk frameworks, policies and risk management practices.
•    Experience in facilitating and challenging risk assessments, control evaluations, incident management and remediation activities.
•    Experience supporting regulatory engagement, internal and external audits, and governance committee reporting.
•    Strong understanding of operational risk management principles, methodologies and industry best practices.

Desirable

•    Relevant professional qualification such as ACA, ACCA, CIA, CISA, IRM, ICA or equivalent.
•    Experience supporting major business, technology or regulatory change programmes, with responsibility for operational risk oversight and challenge.
•    Knowledge of operational resilience, outsourcing risk, third-party risk management, information security and business continuity management.

Knowledge

•    Strong understanding of operational risk management frameworks, governance structures and regulatory expectations within financial services.
•    Broad understanding of banking, wealth management and financial services products, processes and operating models.
•    Good understanding of risk and control assessment methodologies, key risk indicators, incident management and risk reporting.
•    Knowledge of current regulatory developments, emerging risks and industry best practices relating to operational risk and operational resilience.
•    Understanding of governance, risk and compliance (GRC) systems and their application in supporting effective risk management.
•    Appreciation of the commercial environment and the balance between risk management, customer outcomes and business objectives.

Skills & Personal Attributes

•    Ability to influence, challenge and build credibility with senior stakeholders across business, support and control functions.
•    Strong communication and interpersonal skills, with the ability to convey complex risk matters clearly and effectively to a range of audiences, including Executive Committees and Boards.
•    Excellent analytical and problem-solving capabilities, with the ability to identify key risk themes, emerging issues and practical solutions.
•    Strong judgement and decision-making skills, with a pragmatic and commercially focused approach to risk management.
•    Ability to manage multiple priorities and deliver high-quality outcomes in a dynamic and evolving environment.
•    Strong planning, organisational and execution skills, with a focus on delivering results and driving accountability.
•    Excellent stakeholder management skills, including the ability to navigate differing viewpoints and achieve constructive outcomes.
•    Strong attention to detail while maintaining an appropriate strategic and enterprise-wide perspective.
•    High levels of professionalism, integrity and personal accountability.
•    Self-motivated and proactive, with the ability to work independently whilst contributing effectively as part of a wider team.
•    Effective presentation and facilitation skills, including the ability to lead workshops, challenge discussions and governance forums.
•    A commitment to continuous learning and professional development.
•    Demonstrates sound judgement, acts with integrity at all times and champions fair customer outcomes and good conduct.

Job Description

Job Title:    Temporary Assistant Client Relationship Manager      

Jurisdiction:    Guernsey      

Department:    Corporate and Fund Services      

About Us

Suntera Global is a leading international provider of corporate, trust, tax, accounting, and fund administration services. Respected and trusted as a professional partner by a broad range of corporate, private, and institutional clients worldwide, we are continually looking for opportunities to evolve our business while providing clients with the best possible services.

We have created an authentic and supportive culture that generates a wealth of opportunities for every one of our employees. Ongoing personal development through training and professional qualifications is available to all, and we reward hard work and dedication.

About the Role

Duties and Responsibilities:

The Assistant Client Relationship Manager will take pride in helping to manage client expectations and helping to provide efficient, timely and high-quality administration services. The role holder will assist the team in ensuring our clients are serviced in an effective and pro-active manner.

• Assisting the team in providing a high level of professional service to a varied portfolio of client relationships and attending generally to fund and corporate structures
• Processing payments and ensuring that trackers, logs and checklists are updated and maintained throughout the process
• Working with other team members in the preparation for board meetings, assisting in drafting reports, collation of papers etc
• Assisting in the drafting of the board meeting agenda, drafting simpler minutes and written resolutions
• Working with the team in assisting that the company boards adhere to good governance, in order to gain a good understanding of what good governance is and when it needs to be applied
• Liaising with professional third-party firms and/or Directors as required
• Assisting in the processing of Capital Calls and Distributions – monitoring the flow of cash and reconciling bank accounts accordingly
• Assisting in the processing of documentation relating to investment transactions
• Liaising with various parties through transactions or corporate actions
• Adhering to Suntera’s operating procedures and internal policies
• Being proactive in supporting company-wide objectives
• Ensuring you and your team comply with regulatory and legal requirements
• Any other ad-hoc tasks and responsibilities as assigned to you by your Manager

About You

Skills and Requirements:

• Prior office or administrative experience, particularly in a financial services environment is desirable but not essential
• Good grasp of oral and written English
• Working knowledge of Word, Excel and Outlook
• Communication skills
• Interpersonal skills
• Organisational skills
• Ability to manage priorities and multiple deadlines in a dynamic and proactive way

Key People

The team members, line managers and hiring managers the candidate may interact with during the hiring process and on the job.

• Emma Cunningham – Associate Client Director
• Sarah Biggins – Client Director
• Chris Le Page – Head of Client Delivery
• Mark Vidamour – Head of Corporate and Fund Services

Governance, Regulatory Obligations and Conduct

• Live the Suntera values and act with integrity.
• Maintain at least the minimum number of CPD hours per year to meet the requirements of Suntera.
• Take personal responsibility for embedding and maintaining appropriate and effective internal controls, including Policies, Procedures and Controls (“PP&Cs”) to manage risks that are applicable to your role, that of your department and Suntera.
• Provide timely and accurate reporting to their relevant line manager.
• Comply with all applicable Suntera PP&Cs relevant to your position within Suntera including those contained within the Employee Handbook.
• Responsibilities extend to compliance with the IT PP&Cs contained within the Employee Handbook.