Onboarding - Senior New Business & Risk Officer (14239)

To support and manage the effective onboarding and ongoing maintenance of client relationships, ensuring that appropriate customer due diligence, regulatory and internal requirements are met. The role contributes to protecting the organisation, its clients and stakeholders by identifying, assessing and escalating financial crime, regulatory and operational risks, while supporting a high-quality and efficient client experience.

The role holder is expected to maintain a strong understanding of the regulatory framework relevant to their responsibilities and apply this knowledge appropriately in their day-to-day work. This includes adhering to applicable laws, regulations, regulatory guidance and internal policies, procedures and controls.

Key responsibilities:
Manage and support the team with new client and account onboarding workflows, including subsequent account openings, ensuring applications and internal documentation are complete and accurate. This includes completion and/or review of risk assessments, checklists, screening and other required searches. 

Liaise with Intermediaries and Relationship Managers to obtain clarification or additional information required for new client onboarding and existing client reviews.

Provide Senior Onboarder sign off for both onboarding and trigger reviews ensuring client information and risk assessments are updated appropriately, data discrepancies or omissions are identified and addressed, escalation requirements are followed and reviews are progressed to completion in a timely manner.

Oversee and/or undertake enhanced CDD for higher-risk and PEP relationships, working collaboratively with Relationship Managers and reviewers to ensure the appropriate information, due diligence and supporting rationale are obtained and documented, with matters escalated where required.

Support the production and delivery of management information, including reporting to Business Heads, Compliance and Operational Risk on volumes, outstanding and ageing items, review activity and other relevant operational or risk indicators.

Support FATCA and CRS requirements for new and existing client relationships, including undertaking classification reasonableness checks and referring matters for further review where appropriate.

Support Approved Introducer risk reviews, providing constructive feedback, identifying potential knowledge or training requirements and liaising with Relationship Managers where appropriate.

Act as a subject matter expert providing guidance to colleagues and stakeholders and supporting business and change initiatives where relevant.

Support the development and cross-skilling of colleagues, sharing knowledge and providing practical guidance and training across relevant onboarding, CDD and review activities.

Identify and recommend improvements to processes, controls and documentation, helping to enhance efficiency, consistency, client experience and risk management across onboarding and client maintenance activities.

Essential criteria

Core Skills:

•    Exposure to management of regulatory risk in a large financial institution.
•    Strong attention to detail delivering high-quality work always.
•    Strong influencing skills that result in winning the co-operation of RMs and colleagues and maintaining the appropriate priority for regulatory matters.
•    Excellent people skills with experience of people management or deputising for team manager 
•    Excellent communications and presentation skills, to be able to inform and persuade both orally and in writing.
•    Persistence, an eye for detail and ability to complete projects within specified deadlines.
•    Personal organisation and planning skills, proven time management skills with ability to meet deadlines.
•    An inquisitive and enquiring mind.
•    Challenging yet non-confrontational.
•    Able to operate independently and escalate appropriately with confidence.
•    Proficiency in using AI-enabled productivity tools, such as Copilot, to improve efficiency, generate insight and support decision-making. 

Knowledge:

•    A detailed knowledge of the general tools and techniques of account opening, KYC/CDD processes and all risk review processes.
•    In depth knowledge required of corporate client structures to facilitate the collection of Customer Due Diligence and compliance with local regulatory requirements.
•    Detailed knowledge of FATCA and CRS requirements.
•    Knowledge of our organisation and the environment (e.g. regulatory, physical) in which it operates.
•    Actively considers the wider picture identifying patterns and connections between issues and situations that are not obviously related.
•    Logically breaks down problems and situations into their essential parts and draws reasonable conclusions based on their analysis.

Embedded in our culture is a sense of belonging and inclusion. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation. We believe that innovation thrives when everyone feels respected, included, and empowered to contribute.

We actively seek out diverse talent and foster an inclusive environment, encouraging applications from people of all backgrounds and experiences. Here, you'll find networks, benefits, and development opportunities designed to support your career journey, wherever it may lead.

Associate Director, Corporate & Funds

The Corporate & Funds division provides administration, governance and related services to a diverse international client base across a range of asset classes and structures. In Jersey, the team supports Jersey Private Funds and other regulated and unregulated fund, corporate, partnership, joint venture and co-investment structures, working closely with clients, investment managers, boards, advisers and other service providers.

Be heard. Be part of the Praxis Group.

Job Summary

The Associate Director will provide technical, operational and relationship leadership within the Jersey Corporate & Funds team, building and developing a high-performing team. The role will oversee complex fund and corporate clients, with a particular focus on Jersey Private Funds and real estate structures.

The postholder will develop colleagues, grow profitable client and referrer relationships and support the team’s financial and operational performance. The role will contribute to Elevate28 by identifying prospective clients, priority sectors and services, supporting pitches and strengthening Jersey’s position in Jersey Private Funds, real estate and high-touch administration.

The successful candidate will combine Jersey funds and real estate expertise with sound judgement and commercial awareness. Experience of digital assets or defence and resilience investment strategies, together with the ability to develop viable services for emerging opportunities, is desirable.

Job Accountabilities

Leadership and People Management

• Lead, coach and develop team members, setting clear expectations and promoting accountability, technical excellence and continuous improvement.
• Support recruitment, induction, objective setting, appraisals, succession planning, performance management and professional development.
• Provide accessible technical guidance and constructive review, enabling colleagues to make sound decisions and progress their careers.
• Promote collaboration across Jersey and the wider Praxis Group and provide appropriate cover for senior colleagues.
• Champion Praxis’ values and foster an inclusive, respectful and high-performing working environment.

Corporate & Funds Administration and Client Management

• Lead key client relationships through structured engagement and account planning, anticipating needs, managing retention risks and identifying profitable growth opportunities.
• Provide technical leadership across Jersey Private Funds and real estate structures, including partnerships, companies, cell structures, co-investments and joint ventures.
• Oversee the full client administration lifecycle, including establishment, onboarding, capital activity, investor dealing, distributions, governance, financial reporting, valuations, restructurings and wind-downs.
• Ensure mandates, service levels, delegated responsibilities and client expectations are clearly understood, documented and delivered.
• Review complex board papers, minutes, transaction documentation, investor reporting, management accounts and financial statements, escalating technical matters where appropriate.
• Anticipate technical and service issues, identify practical solutions and obtain specialist advice where required.
• Act as an authorised signatory and hold directorships or committee appointments where appropriate, subject to approval and regulatory requirements.
• Lead the effective onboarding and transition of new mandates into business-as-usual delivery.
• Operational, Financial and Commercial Management
• Take responsibility for the operational performance, quality and resilience of the client portfolio and assigned team.
• Manage capacity, workflow and deadlines, while promoting standardised processes, digital onboarding, fund technology, automation and reliable management information.
• Monitor utilisation, billing, profitability, debtors and other KPIs, using management information to improve cash generation, revenue and margin.
• Ensure mandates are clearly scoped, appropriately priced and supported by a controlled, scalable operating model before acceptance.
• Identify opportunities to improve client service, control, efficiency and margin without compromising quality or risk standards.
• Lead or contribute to operational change, systems implementation and other local or Group projects.

Risk Management and Corporate Governance

• Maintain a detailed understanding of Jersey’s legal and regulatory framework for fund and corporate services, including applicable JFSC requirements, anti-money laundering, counter-terrorist financing and sanctions obligations.
• Ensure client entities and the administration team operate in accordance with applicable laws, regulations, constitutional documents, agreements, policies and procedures.
• Identify, assess, document and escalate legal, regulatory, operational, financial crime and reputational risks in a timely manner.
• Promote strong governance, complete and accurate records, effective oversight and appropriately evidenced decision-making.
• Work closely with Compliance, Risk, Finance and Operations and support the effective resolution of complaints, incidents, breaches and remediation actions.
• Stay current with regulatory and market developments affecting Jersey funds, digital assets and strategically relevant sectors.

Business Development

• Support pitches and prospective client meetings as a fund administration subject-matter expert.
• Prepare and review proposals, service descriptions, implementation plans and responses to requests for proposals.
• Scope operating models and service requirements accurately, identifying dependencies, risks, resource needs and third-party inputs.
• Prepare robust and commercially appropriate pricing for mandates, ensuring assumptions, complexity, risk and expected activity are properly reflected.
• Build client, referrer and intermediary relationships and collaborate across Praxis to generate referrals, introduce services and grow sustainable revenue.
• Identify target prospects, sectors and services, convert market insight into qualified opportunities and maintain accurate pipeline information.

Skills and Knowledge

• Comprehensive technical knowledge of Jersey fund administration, with substantial practical experience of Jersey Private Funds and comparable Jersey structures.
• Strong understanding of fund operations, governance, investor activity, financial reporting and the roles of investment managers and service providers.
• Strong knowledge of real estate investment structures, including acquisitions, disposals, financing, joint ventures, development activity and asset reporting.
• Proven ability to oversee complex, multi-entity and multi-jurisdictional structures and to manage material client relationships.
• Proven ability to grow client relationships and identify prospects, market opportunities and additional services.
• Detailed knowledge of Jersey’s legal, regulatory and financial crime framework as it applies to fund and corporate services.
• Strong commercial judgement, including the ability to scope services, assess delivery effort and risk, and price mandates accurately.
• Excellent leadership, coaching, communication, organisation and stakeholder-management skills.
• Ability to analyse complex information, exercise sound judgement and communicate clear, practical recommendations.
• Confidence contributing to pitches and proposals and presenting technical matters to clients, boards and intermediaries.
• Desirable: understanding of defence and resilience investment strategies, associated asset classes, stakeholders and risk considerations.
• Desirable: relevant experience of funds investing in digital assets, blockchain-enabled businesses or related service models.

Minimum Education and Experience

• A relevant professional qualification meeting Category A status recognised by the Jersey Financial Services Commission, or an equivalent qualification appropriate to the role.
• Ideally educated to degree level in a relevant discipline such as law, accountancy, finance or business.
• Significant relevant experience in Jersey fund and corporate administration, including experience at senior management level and direct responsibility for complex fund structures.
• Demonstrable experience leading and developing teams and managing operational and financial performance.
• A strong record of continuing professional development and maintaining current technical and regulatory knowledge.

People Advisor - Recruitment Operations – FTC 12-Months - Guernsey or Jersey

We’re looking for a People Advisor - Recruitment Operations to join our People Services team and help deliver an efficient, compliant and positive recruitment and onboarding experience.

You’ll play an important role throughout the recruitment journey, supporting hiring managers and candidates while coordinating recruitment administration, pre-employment screening, onboarding and probation activities.

You’ll provide practical advice and guidance, ensure key activities are completed accurately and on time, and help new colleagues enjoy a smooth transition into the business.

This is a great opportunity for someone with recruitment experience who combines strong organisation and attention to detail with excellent communication and customer service skills. You’ll also have the opportunity to identify improvements to our recruitment and onboarding processes and contribute to wider People Team initiatives.

Key Accountabilities

In this varied role, you will:

• Support hiring managers throughout the recruitment process, providing guidance in line with established policies and procedures.

• Act as a key point of contact for candidates, hiring managers, recruitment agencies and colleagues, helping to deliver a positive recruitment experience.

• Coordinate pre-employment screening, monitoring cases through to completion and resolving documentation or information requirements.

• Keep candidates informed throughout the screening process and escalate more complex cases where appropriate.

• Coordinate onboarding activities, working with managers and key stakeholders to ensure equipment, systems access, induction and other requirements are ready for a colleague’s first day.

• Support Day One activities, including identification verification and applicable onboarding requirements.

• Coordinate probation activity, including tracking key milestones, supporting managers, scheduling reviews and issuing probation outcome correspondence.

• Maintain accurate recruitment, onboarding, screening and probation records.

• Produce management information and reporting to support effective oversight of recruitment and People activity.

• Support recruitment events, interviews and attraction activities where required.

• Maintain recruitment guidance, standard operating procedures and other process documentation.

• Support audits, compliance reviews and recruitment governance activities.

• Keep up to date with relevant recruitment legislation, regulation and best practice.

• Identify and support opportunities to continuously improve recruitment, onboarding and wider colleague lifecycle processes.

• Contribute to wider People Team initiatives and projects while maintaining high standards of confidentiality, data integrity and regulatory compliance.

Requirements

Essential

We’re looking for someone who has:

• A Level 3 qualification in Recruitment Practice, CIPD equivalent or similar.

• Proven recruitment experience.

• A good understanding of sourcing and recruitment techniques.

• Excellent communication skills and the ability to build effective working relationships across the business.

• Strong organisational skills and the ability to manage priorities and work to targets.

• Sound judgement and a proactive approach to problem-solving.

• A good understanding of Guernsey and Jersey employment and discrimination legislation.

Desirable

It would also be beneficial if you have:

• A diploma-level qualification.

• Previous in-house recruitment experience.

• Knowledge of the financial services industry.

• Experience or skills gained within sales or customer service.

​

People Advisor - Recruitment Operations – FTC 12-Months - Guernsey or Jersey

We’re looking for a People Advisor - Recruitment Operations to join our People Services team and help deliver an efficient, compliant and positive recruitment and onboarding experience.

You’ll play an important role throughout the recruitment journey, supporting hiring managers and candidates while coordinating recruitment administration, pre-employment screening, onboarding and probation activities.

You’ll provide practical advice and guidance, ensure key activities are completed accurately and on time, and help new colleagues enjoy a smooth transition into the business.

This is a great opportunity for someone with recruitment experience who combines strong organisation and attention to detail with excellent communication and customer service skills. You’ll also have the opportunity to identify improvements to our recruitment and onboarding processes and contribute to wider People Team initiatives.

Key Accountabilities

In this varied role, you will:

• Support hiring managers throughout the recruitment process, providing guidance in line with established policies and procedures.

• Act as a key point of contact for candidates, hiring managers, recruitment agencies and colleagues, helping to deliver a positive recruitment experience.

• Coordinate pre-employment screening, monitoring cases through to completion and resolving documentation or information requirements.

• Keep candidates informed throughout the screening process and escalate more complex cases where appropriate.

• Coordinate onboarding activities, working with managers and key stakeholders to ensure equipment, systems access, induction and other requirements are ready for a colleague’s first day.

• Support Day One activities, including identification verification and applicable onboarding requirements.

• Coordinate probation activity, including tracking key milestones, supporting managers, scheduling reviews and issuing probation outcome correspondence.

• Maintain accurate recruitment, onboarding, screening and probation records.

• Produce management information and reporting to support effective oversight of recruitment and People activity.

• Support recruitment events, interviews and attraction activities where required.

• Maintain recruitment guidance, standard operating procedures and other process documentation.

• Support audits, compliance reviews and recruitment governance activities.

• Keep up to date with relevant recruitment legislation, regulation and best practice.

• Identify and support opportunities to continuously improve recruitment, onboarding and wider colleague lifecycle processes.

• Contribute to wider People Team initiatives and projects while maintaining high standards of confidentiality, data integrity and regulatory compliance.

Requirements

Essential

We’re looking for someone who has:

• A Level 3 qualification in Recruitment Practice, CIPD equivalent or similar.

• Proven recruitment experience.

• A good understanding of sourcing and recruitment techniques.

• Excellent communication skills and the ability to build effective working relationships across the business.

• Strong organisational skills and the ability to manage priorities and work to targets.

• Sound judgement and a proactive approach to problem-solving.

• A good understanding of Guernsey and Jersey employment and discrimination legislation.

Desirable

It would also be beneficial if you have:

• A diploma-level qualification.

• Previous in-house recruitment experience.

• Knowledge of the financial services industry.

• Experience or skills gained within sales or customer service.

​

Assistant Manager, Compliance - Guernsey

The purpose of the role is to work as a proactive member of the Compliance Department, supporting strong compliance standards across the local business in accordance with applicable regulatory and financial crime requirements, as well as Group-wide compliance standards. You will work collaboratively within the local Compliance Department and, where opportunities arise, with colleagues across the wider Group.

Your work will be performed in line with local internal controls and the Global Compliance Framework. In support of those holding prescribed regulatory roles, you will help maintain an effective compliance oversight framework and provide a consistently high standard of advice, monitoring, challenge and reporting.
This will be achieved through maintaining, monitoring, planning, developing and enhancing the efficient and effective operation of the Compliance Department, while providing practical support and direction in relation to the client services provided by Suntera.
 
This role is intended to support the development of an individual with a strong interest in progressing within the compliance oversight function, including towards future deputy MLCO or MLCO responsibilities in Guernsey, with particular focus on compliance monitoring, policies, procedures and controls, risk-based assurance, regulatory change and board reporting.
 
You will be responsible for the following tasks and duties:

• Collaborate with colleagues across the business to manage and respond to daily Compliance Department tasks, queries and referrals.
• Provide clear, practical compliance guidance to client-facing and operational teams, escalating complex or material matters to the Head of Compliance, MLRO or MLCO as appropriate.
• Support the MLCO in monitoring and testing the effectiveness of the firm’s policies, procedures and controls, including the Compliance Monitoring Programme, thematic reviews, control testing, findings management, remediation tracking and escalation of material issues.
• Assist with the design, delivery, documentation and enhancement of the Compliance Monitoring Programme, including risk-based sample testing, thematic reviews, reporting of findings, action tracking and trend analysis.
• Contribute to the review, drafting, maintenance and implementation of Compliance-owned policies, procedures and controls, ensuring they remain aligned to applicable Guernsey regulatory requirements, Group standards, business risk assessments, CMP findings and regulatory change.
• Support the maintenance of the local business risk assessment framework by helping to collate risk information, identify control gaps, track actions and evidence board or committee review and approval where required.
• Review client files, onboarding records, CDD, EDD, trigger events and periodic reviews to assess whether records are complete, risk-based, up to date and consistent with internal procedures.
• Advise on client risk assessments, including higher-risk relationships, complex structures, source of wealth, source of funds, PEP exposure, adverse media and jurisdictional risk considerations.
• Advise on enhanced due diligence requirements and support the documentation of rationale, approvals, mitigating controls and ongoing monitoring arrangements.
• Perform and review sanctions, PEP and adverse media screening alerts, including initial investigation, documentation, escalation and follow-up actions as required.
• Assist with regulatory inspections, internal audits, external assurance reviews and the timely clearance of identified exceptions, recommendations and remediation actions.
• Assist with regulatory filings, notifications, returns and information requests for the business, ensuring submissions are accurate, complete and appropriately evidenced.
• Support the implementation of recommendations and actions arising from the Risk & Compliance Committee, Operations Committee, board meetings, audits, monitoring reviews and regulatory engagement.
• Assist with the preparation of management information, board and committee reporting, including analysis of breaches, exceptions, training completion, monitoring outcomes, regulatory change, sanctions activity and remediation progress.
• Monitor applicable regulatory change, research new and existing laws, regulations, policies and industry standards, and assess the potential impact on local policies, procedures, controls and business practices.
• Maintain awareness of GFSC publications, thematic findings, sanctions notices, MONEYVAL-related developments, enforcement outcomes and industry guidance relevant to Guernsey fiduciary, fund and corporate services activity.
• Support the identification, recording, escalation and monitoring of compliance breaches, control weaknesses, risk events and emerging themes.
• Assist with suspicious activity escalation processes by supporting internal information gathering, record keeping and liaison with the MLRO, without making disclosure decisions unless formally authorised.
• Support employee screening, compliance induction, annual training and targeted refresher training, helping to promote a strong compliance culture across the business.
• Prepare compliance questionnaires, due diligence responses and internal or external reporting packs, ensuring responses are accurate, consistent and approved where required.
• Attend meetings as required on behalf of the Head of Compliance or Compliance Managers, and record actions, decisions and follow-up points clearly.
• Assist with ad hoc compliance projects, including system, process, data quality and regulatory readiness initiatives.
• Carry out any other tasks required to support the Head of Compliance, MLRO, MLCO or Compliance Managers.

Job requirements

You will be a dynamic, proactive and rigorous individual with excellent communication skills, sound judgement and the confidence to apply a risk-based approach. The following attributes would also be advantageous:

• Strong technical knowledge and detailed understanding of Guernsey regulatory requirements, including AML/CFT/CPF obligations; holding an ICA Diploma or being willing to undertake this level of professional study.
• Ideally at least five years’ of experience in a similar position within a funds, corporate, private wealth or family office business.
• Knowledge of the legal and regulatory requirements relevant to the activities carried on by Suntera Guernsey, particularly in relation to fiduciary, fund and corporate services.
• Ability to work independently, exercise professional scepticism and provide constructive challenge to administrative and client-facing teams on compliance matters.
• Strong written and verbal communication skills, with the ability to produce clear file notes, reports, action trackers and board or committee papers.
• Good computer literacy, particularly with Word, Excel, case management systems, screening tools and compliance reporting data.
• High levels of motivation, problem solving, initiative and attention to detail.
• Ability to plan ahead, prioritise competing deadlines and proactively manage internal relationships.
• Ability to deliver goals and support the wider team in meeting agreed response times.
• Ability to identify opportunities to improve efficiency, strengthen controls and enhance the quality of compliance outputs.

Personal qualities

• Integrity, discretion and sound judgement.
• Knowledge and attitude that inspire client and team confidence.
• Adaptable, versatile and able to respond calmly to changing priorities.
• Assertive and confident, with a positive “can do” attitude and the ability to challenge constructively.
• Tactful, professional and able to handle sensitive information appropriately.
• Emotionally resilient and comfortable dealing with complex or time-sensitive matters.
• A positive role model for compliance culture and appropriate office conduct.
• A team player with the ability to work independently when required.