JOB SPECIFICATION

Job Title:

Senior Trust Manager

Company:

New Street Management Limited

Location:

Guernsey

Reporting to:

Director

Roles Reporting to this Position:

Manager, Assistant Manager, Officer, Senior Admin & Admin

New Street Management Limited:

New Street is a privately owned and independent trust company providing bespoke fiduciary services to its international client base. New Street Management Limited and its subsidiary companies benefit from a wealth of experience in the establishment and administration of wealth management and asset protection structures.

Position Summary:

This role reports to the Director / Head of Administration and has the following key responsibilities:

 Management of a team of administrators in all aspects of trust and company administration and the day to day running of the team and its systems;

 Hold the necessary skills and understand the specific requirements to become a filter / solution provider between administrator and client service director, working towards becoming the primary relationship role on a portfolio of clients;

 Improve team profitability through efficient and effective analysis or reporting;

 Work to improve team accuracy and reduce error rate;

 Identify, resolve and implement measures required in order to personally meet and for underlying team to meet targets set by Directors

 Take part and contribute to internal committee meetings where required;

 Assist the Trust Director / Head of Administration to ensure that the team’s billable and other targets are met and that all internal and regulatory requirements are adhered to;

 Become familiar with all clients within the team and take responsibility for the day-to-day management and administration of an allocated portfolio of clients;

 Manage and delegate tasks to the team members and assist them with tasks and training as appropriate; and

 Handle and resolve complex/unusual operational and managerial problems that are referred to from above and below with support from the Directors.

Specific Duties:

 Assist with the development of NSM offerings including the introduction of any products / services developed in all areas of the business

 Build and maintain solid relationships with clients and intermediaries;

 Responsible for meeting deadlines whilst providing high standards of client service;

 Assist with the NSM Group marketing effort through building relationships with and sourcing potential introducers of work

 Maintain an up-to-date knowledge of regulatory requirements for the Company’s clients;

 Ensure that debtors are kept to a minimum and to provide details to senior management as and when required;

 Be involved in the preparation of, and attendance at client meetings (leading where possible) and follow up on action points;

 Consult and escalate issues and exceptions to the Trust Director / Head of Administration to alleviate problems or risks;

 Assist with the provision of regular management information to the Head of Administration and Senior Management which clearly identifies the progress and position of the team;

 Responsible for ensuring/facilitating the training and development of administration staff in the team as and when required;

 Manage the team with the support of the Directors and attend management meetings as and when required;

 Contribute towards the enhancement /development of internal practices and procedures and assist with the implementation of new processes and procedures affecting the client relationship and operational matters;

 Assist with communication of change and provide support for its implementation;

 Provide a point of contact for the channelling of information, projects and change;

 Provide daily support with the management of the trust administration teams for which you are responsible and to suggest and implement change as required; and

 Completion of performance and objective reviews for team members when required

Other Requirements:

The successful candidate will ideally have:

 A relevant professional qualification eg STEP or ICSA;

 A minimum of 10 years relevant experience in the trust industry

 Demonstrated a sound knowledge of trust and company administration, recording of financial transactions, understanding of financial reports and relevant regulatory requirements;

 A proven track record of client service excellence;

 Evidence of successful client engagement experience;

 Demonstrated ability to meet billing/cash collection targets and deadlines;

 Demonstrated ability of team oversight to include meeting relevant KRI’s;

 Demonstrated strong communication, interpersonal, influencing and negotiation skills;

 The ability to drive and execute tasks and manage others to do so;

 The ability to foster collaboration and teamwork; and

 Previous management experience is essential

Signing Powers:

B signing powers

Other:

Various New Street companies are licensed by the Guernsey Financial Services Commission. Please see our website www.nsm.group for details. The post holder is required to ensure to the best of his or her ability that the duties and obligations imposed by virtue of such authorizations are discharged effectively at all times.

JOB SPECIFICATION

Job Title:

Trust Manager

Company:

New Street Management Limited

Location:

Guernsey

Reporting to:

Associate Director

Roles Reporting to this Position:

Assistant Manager, Officer, Senior Admin & Admin

New Street Management Limited:

New Street is a privately owned and independent trust company providing bespoke fiduciary services to its international client base. New Street Management Limited and its subsidiary companies benefit from a wealth of experience in the establishment and administration of wealth management and asset protection structures.

Position Summary:

This role reports to the Associate Director and has the following key responsibilities:

 Management of a team of administrators in all aspects of trust and company administration and the day to day running of the team and its systems;

 Assist the Trust Directors to ensure that the team’s utilisation and other targets are met and that all internal and regulatory requirements are adhered to;

 Become familiar with all clients within the team and take responsibility for the day-to-day management and administration of an allocated portfolio of clients;

 Manage and delegate tasks to the team members and assist them with tasks and training as appropriate; and

 Handle and resolve complex/unusual operational and managerial problems that are referred to from above and below with support from the Team Manager / Directors.

Specific Duties:

 Build and maintain solid relationships with clients and

intermediaries;

 Responsible for meeting deadlines whilst providing high standards of client service;

 Maintain an up-to-date knowledge of regulatory requirements for the Company’s clients;

 Ensure that debtors are kept to a minimum and to provide details to senior management as and when required;

 Responsible for ensuring/facilitating the training and development of administration staff in the team as and when required;

 Manage the team with the support of the Directors and attend management meetings as and when required;

 Contribute towards the enhancement /development of internal practices and procedures; and

 Assist with the provision of regular management information to senior management which clearly identifies the progress and position of the team.

Other Requirements:

The successful candidate will ideally have:

 A relevant professional qualification e.g. STEP or ICSA;

 A minimum of 5 years relevant experience in the trust industry

 Demonstrated a sound knowledge of trust and company administration, recording of financial transactions, understanding of financial reports and relevant regulatory requirements;

 A proven track record of client service excellence;

 Evidence of successful client engagement experience;

 Demonstrated ability to meet billing/cash collection targets and deadlines;

 Demonstrated strong communication, interpersonal, influencing and negotiation skills;

 The ability to drive and execute tasks and manage others to do so;

 The ability to foster collaboration and teamwork; and

 Previous management experience is essential for this role.

Signing Powers:

TBC

Other:

Various New Street companies are licensed by the Guernsey Financial Services Commission. Please see our website www.nsmtrust.com for details. The post holder is required to ensure to the best of his or her

ability that the duties and obligations imposed by virtue of such authorizations are discharged effectively at all times.

JOB SPECIFICATION

Job Title:

Trust Officer

Company:

New Street Management Limited

Location:

Guernsey

Reporting to:

Trust Manager

Roles Reporting to this Position:

Trust Administrator

New Street Management Limited:

New Street is a privately owned and independent trust company providing bespoke fiduciary services to its international client base. New Street Management Limited and its subsidiary companies benefit from a wealth of experience in the establishment and administration of wealth management and asset protection structures.

Position Summary:

To take responsibility for a designated portfolio of trusts and corporate structures and to complete all assigned tasks and processes, operating within the controls, guidelines and procedures as established by the directors / managers, including training, and developing more junior members where required.

Specific Duties:

• Have a good understanding of trust and corporate regulatory requirements

• Become familiar with team’s existing allocated client portfolio

• Ensure quality day to day service for team’s client portfolio

• Pro-actively work with internal individuals and groups to ensure timely delivery of client data

• Ability to resolve queries/find solutions

• Be familiar with and adhere to New Street’s internal practices and procedures

• Always adhere to internal regulatory procedures

• Focus on chargeable time, manage, and record own time effectively

• Be responsible for and effective in cash collection and control of debtors for own clients and provide guidance for administrators/senior administrators in the team

• Understand and be pro-active in relation to client acceptance procedures and the associated risk involved

• Be involved in the preparation of, and attendance at client meetings and follow up on action points

• Be proficient, accurate and timely in all written communications

• To maintain a courteous, positive and professional manner with both external and internal clients /colleagues always

• Communicate effectively and concisely with clients (and other team members) by telephone and face to face

• Take responsibility for continuing self development

• Work on agreed training requirements and performance goals to ensure on-going development

• Consult and escalate issues and exceptions to the Associate Director/Manager to alleviate problems or risks

Other Requirements:

The candidate will ideally have:

• A minimum of three to four years relevant experience

• A relevant qualification eg: ICSA or STEP Diploma

• A commitment to a career in trust and company administration

• Excellent written and verbal communication skills

• The ability to use MS Word, Excel and Outlook at an intermediate level

• A commitment to and focus on providing quality client service

• Strong team skills and be flexible to change and the needs of the business

• Analytical skills and be detail orientated

• The ability to work in a deadline/volume driven environment whilst maintaining accuracy and focus

• The ability to drive and execute tasks and encourage others to do so

• A willingness to learn new skills and to assist others to learn

• The ability to prioritise and focus on the most urgent and important task

• Exhibited skill in planning and monitoring workloads and successful in delegating and checking work of administrators / senior administrators in order to achieve goals within expected timescales

• A proven academic record

Other:

Various New Street companies are licensed by the Guernsey Financial Services Commission. Please see our website www.nsmtrust.com for details. The post holder is required to ensure to the best of his or her ability that the duties and obligations imposed by virtue of such authorizations are always discharged effectively.

Offices and associates throughout the Americas, Europe, Asia Pacific, Africa and the Middle East.

Savills Channel Islands Limited. Chartered Surveyors. A subsidiary of Savills plc. Registered in England No. 2605138. Registered office: 33 Margaret Street, London, W1G 0JD

Overview

Responsible for the management of a designated section of the Savills CI Ltd property portfolio, ensuring effective financial control, client reporting, and full compliance with relevant regulations and best practice.

Key Responsibitilities include but are not limited to:

Rent & Service Charge Management

• Approve monthly service charge payment runs.

• Approve quarterly rent and service charge demands prepared by the Accounts Administrator.

• Ensure rental income is transferred to the landlord in a timely manner, deducting any non- recoverable landlord expenditure prior to remittance. Where separate rent accounts operate, ensure transfers reconcile fully with bank balances.

• Prepare the annual service charge budget, liaise with the landlord to obtain approval prior to year- end (in line with RICS best practice where applicable), and issue to tenants.

• Ensure year-end service charge reconciliations are completed within a reasonable timeframe (in line with RICS best practice where applicable) and issued to both landlord and tenants.

• Apportion annual TRP and Parish Rates bills, instruct the Accounts Administrator to post tenant recharges on Qube and raise invoices accordingly. Ensure TRP invoices are paid on time and/or landlord reimbursement is arranged where required.

• Notify the agency team of upcoming lease expiries, rent reviews, and other key lease events across the managed portfolio.

Client Reporting:

• Prepare and issue regular property management reports to clients (minimum six-monthly or as required).

• Attend landlord/client meetings as required.

• Maintain accurate and up-to-date tenancy schedules for each property and circulate to clients alongside management reports (minimum six-monthly).

Property Management & Compliance:

• Act as the primary point of contact for clients.

• Complete new tenancy forms and instruct Accounts Administrators to update Qube accordingly.

• Oversee annual building insurance renewals: liaise with brokers, obtain landlord approval, arrange tenant recharges via Qube, ensure premium payment, and arrange landlord reimbursement where necessary.

• Oversee and manage insurance claims.

• Ensure the Property Manager conducts regular property inspections.

• Oversee compliance-related maintenance to ensure statutory requirements are met (property manager responsible for day-to-day organisation and oversight).

• Support and oversee the property manager with reactive maintenance works where required, ensuring works are completed within reasonable timeframes or in accordance with the lease.

• Attend tenant meetings with the Property Manager as necessary.

Job Description Senior Commercial Property Manager

Commercial Property Manager

2

• Approve and sign off maintenance contracts and renewals.

• Act as the primary point of contact for tenant alterations requiring landlord consent.

• Ensure out-of-hours property and tenant contact information remains up to date (with support from the property manager).

Other Duties:

• Assist with new client onboarding, including site visits, drafting Property Management Agreements (PMAs), and obtaining appropriate CDD in line with Ocorian requirements.

• Adhere to approved Standard Operating Procedures (SOPs).

• Support the Property Managers and the Head of Property Management.

• Act at all times in accordance with company policies, procedures, and professional standards.

Systems & Experience:

• Proven experience in property management and client relationship management.

• Experience preparing and reviewing financial statements and service charge budgets is desirable.

• Strong working knowledge of Microsoft Word, Outlook, and Excel.

• Experience using MRI Qube is advantageous but not essential.

• Good understanding of Guernsey property regulations.

• Previous experience supervising or overseeing a team would be beneficial.

Company Information & Benefits:

• 28 days’ annual leave.

• Competitive salary and pension contribution.

• Ongoing training and professional development opportunities.

• Opportunity to work as part of a close-knit team in a varied and rewarding role.

• Potential travel required to oversee the Jersey portfolio (not essential).

Role: Bookkeeper

Company overview

Redwood is a modern, independent business with a presence in Guernsey, Jersey and Ireland. It offers a professional, personal service, bespoke to clients’ needs. With a pool of accomplished consultants and employees, Redwood can provide expert opinion on compliance, governance, company secretarial issues and HR services across any regulated or unregulated industry. Redwood also provides an innovative and fresh based approach with digital technology and tools within the compliance, company secretarial and HR markets to provide commercial and efficient processes. Redwood Group Holdings Limited (“RGHL”) is the Group Holding Company and provides support to the other Redwood companies.

Role overview

The Bookkeeper role is responsible for maintaining accurate and up-to-date financial records for the Group, supporting the finance function across multiple jurisdictions. The role works closely with the Senior Accountant and Head of Operations to ensure financial records for the Group are accurate, complete and well-controlled.

This is a hands-on role suited to a highly organised individual with strong attention to detail and experience working in a regulated or professional services environment.

Main duties and responsibilities

Bookkeeping & Financial Administration

• Process payments (including call-backs where required) and ensure authorisation in line with internal procedures.

• Maintain day-to-day records (invoices, expenses, receipts and payments), ledgers and supporting schedules.

• Complete bank reconciliations and maintain audit-ready documentation.

Department: Operations Location: Guernsey Position reports to: Senior Accountant Position is responsible for: no line

management responsibilities Length of contract: Permanent position Working hours: 25 hours per week

• Manage accounts payable / accounts receivable, billing and invoicing (including the Accounts mailbox and debtor chasing/reporting).

• Support month-end/year-end, journals/accruals/prepayments, payroll support (as required) and assist with tax/regulatory reporting.

• Maintain and update finance systems and related policies/procedures.

Controls, Compliance & Governance

• Ensure work complies with internal policies, accounting standards and regulatory requirements.

• Follow payment authorisation procedures and maintain appropriate segregation of duties.

• Support audits by providing timely, accurate information and maintaining confidentiality/data protection.

Operational & Team Support

• Maintain business/billing trackers (e.g., Monday.com) and keep systems up to date.

• Respond to finance-related queries and liaise with internal teams and suppliers.

• Support the Senior Accountant/Head of Operations with ad hoc reporting and process improvements.

• Provide general operational support on non-chargeable matters as required.

Person specification Experience & Qualifications

• Proven experience in a bookkeeping or finance administration role.

• Experience within a professional services or regulated environment is desirable.

• Relevant bookkeeping or accounting qualification (or working towards) would be an advantage.

Skills & Knowledge

• Strong understanding of double-entry bookkeeping principles.

• Experience using accounting software (e.g. Xero, QuickBooks or similar).

• Proficient in Microsoft Excel and other Microsoft Office applications.

• High level of accuracy and attention to detail.

• Strong organisational and time-management skills.

Personal Attributes

• Professional and discreet, with a strong sense of integrity.

• Able to work independently while collaborating effectively with others.

• Proactive, methodical and solutions-focused.

• Flexible and willing to support the wider Operations team when required.

Redwood.is.an.equal.opportunity.employer?.and.we.welcome.all.applications.from.a.wide.range. of.candidates¡.Selection.for.roles.will.be.based.on.individual.merit.alone¡

Role profile

Role title Analyst

Reporting to Head of Offshore Client Real Estate

Team Investec Bank (Channel Islands) Limited - Offshore Real Estate

Division Specialist Bank

Key relationships Team Leader, Originators, Portfolio Managers, Real Estate Deal Forum, Credit Committee, Valuers, Monitoring Surveyors, Legal Counsel, Operations, On-boarding, Compliance, Financial Intermediaries, Group / cross-business referral partners

Regulatory status Certified person (CP): ☐ Yes ☒ No

If CP, please confirm:

(i) The type of certified function(s) performed

For guidance see Role descriptions – help with defining Certified Persons

Please tick as many as applicable: ☐

Material Risk Taker (MRT) ☐

Client-dealing function ☐

Requires FCA qualification ☐

Supervisor/manager of a CP ☐

Qualifications

(ii) Mandatory professional qualifications and exams (required for the role)

ACA, CFA or RICS qualifications (whether held or being studied towards) are beneficial but not necessary.

Team description A provider of residential and commercial development and investment finance to institutional and private clients.

This role is for an individual to work within the Offshore Client Real Estate part of the business i.e. lending to family offices, high net worth property developers and investors, and to borrowers structured through corporate structures.

Description of role and key responsibilities

This role is to provide analytical and execution support to the Originators and the wider Offshore Client Real Estate team, assisting in the origination, structuring and ongoing management of a portfolio of real estate loans across the Channel Islands and the UK. The role will primarily involve the following:

• Building debt cash flow, scenario and sensitivity models, and return / pricing analysis to support disciplined growth and data interrogation,

• Preparing term sheets and credit papers for Originator review, including proposing structuring (pricing, leverage, covenants, security, etc.),

• Detailed analysis of new deals, including scrutinising client quality, scenario and sensitivity testing, review of cash flow models and property due diligence,

• Robust financial analysis of sponsors, guarantors, contractors and other relevant parties involved in the delivery of new development or investment projects,

• Proactively supporting the management of the existing loan book to agreed strategies – covering annual reviews, development drawdowns, loan extensions and increases, renegotiation of facility terms and ad-hoc client requests,

• Liaising with and navigating internal teams and systems (Operations, Valuers, Monitoring Surveyors, Onboarding, Credit and Legal Counsel) and external partners to manage the book and progress new opportunities,

• Attending Client meetings, preparing credit applications and supporting the presentation of transactions to the Real Estate Deal Forum and the Bank’s Credit Committee,

• Supporting the post-credit legal, valuation and due diligence process, including review of legal documentation, valuation reports and QS reports,

• Supporting credit stewardship and book hygiene, ensuring conditions and covenants are complied with and that annual reviews and contractual expiries are kept up to date,

• Embedding templates, tools and AI / technology into the lending workflow, and utilising data sources and management information (e.g. Vision / CRM / credit data), to enhance insight, create capacity and reduce deal cycle times,

• Supporting the Offshore Real Estate team in the completion of project work.

Core skills and knowledge:

• Strong financial and quantitative modelling skills, including the ability

to build debt cash flow models and produce scenario, sensitivity, pricing and return analyses.

• Practical fluency with technology and AI tools, with an aptitude for adopting automation, templates and tooling across the lending process.

• Ability to turn data and management information into clear, actionable insights.

• An understanding of valuation principles.

• An understanding of the key terms in real estate finance transactions.

• Ability to carry out financial analysis of a business and to identify relevant material business risks.

• High level of numeracy and attention to detail, with strong organisational and time-management skills.

• A proactive attitude to deliver for clients, with the ability to work to tight deadlines and react well to pressure while multitasking.

• Strong relationship and communication skills, with the ability to liaise effectively across internal teams and external partners.

• Knowledge of the property market and of property lending, with development lending experience is beneficial.

• Knowledge of Real Estate procedures including credit and drawdown related matters is beneficial.

• Understand and follow all relevant compliance considerations including the regulatory environment and appropriate processes, procedures, and their implications.

• Regulatory Knowledge as applicable to role (compulsory).

• To act with integrity at all times and embrace the philosophy of treating our customers fairly (compulsory).

• Strong cultural behaviours of co-operation, collaboration, respect for others, ability to engage in open and honest dialogue, embrace diversity and an unselfish contribution to colleagues, clients, and society.

Any other attributes that would be helpful, but not essential for the role.

Previous real estate finance or property lending experience, and knowledge of credit and loan documentation. Familiarity with the Channel Islands / Crown Dependencies market and structures.

This role description accurately reflects the key responsibilities and associated skills, knowledge and attributes required for to perform this role at this time. It is the responsibility of the employee and manager, to update this profile, (and store against the employee’s record), as responsibilities, required skills and knowledge changes.