Ready for a new challenge? We have an exciting opportunity for an enthusiastic and forward-thinking individual to join our ambitious Business Development & Marketing team, until the end of 2026!

You'll demonstrate effective organisation and communication skills, coupled with commercial awareness and a willingness to embrace change. In return, we can offer you the opportunity to broaden your business development & events skills through hands-on experience in a dynamic environment.

About the role

• Assist in the implementation of business development and marketing plans
• Assist in the delivery of legal directory submissions
• Assist in the delivery of external events that support our Guernsey BD and marketing initiatives
• Organise operational and logistical aspects of these events, working closely with the BD and marketing team.
• Support lawyers on preparation for business development trips and execution of post-trip follow-up activities
• Use our CRM system to capture, process and report on client, intermediary and BD data
• Support with the delivery of business development initiatives including pitching
• Collaborate with colleagues in the wider local and global Marketing department to coordinate BD activities and communications in support of campaigns and objectives
• Endeavour towards developing an excellent working understanding of the practices, local jurisdiction and markets, key messages and trends, including attending lawyer product training where appropriate

About you

• Working knowledge of business development / marketing activities and events
• Enthusiasm and proactivity
• Project management skills: ability to manage and prioritise tasks, time, budgets and people in order to meet deadlines
• Proficient in the main Microsoft applications
• Proven ability to develop excellent working relationships with a range of colleagues and key stakeholders across the business
• Effective written and verbal communication and presentation skills

Senior Technician

Job description

As a Senior Technician, you are responsible for delivering high-quality 2nd line support, maintaining strong client communication, and ensuring tickets are progressed efficiently and in line with agreed service standards. The role requires a proactive approach to ticket ownership, escalation management, operational discipline, and personal performance, while supporting team objectives and contributing to continuous improvement.
 
In this role, you are expected to work independently on complex Level 2 issues, act as a first escalation point for Technicians, and uphold company standards through your behaviours and actions. You will be required to actively pursue learning and development to stay abreast of emerging technologies, support colleagues through coaching and mentoring, and help ensure that clients receive clear, timely, and professional service at all times.

Job requirements

• Several years’ experience working in a IT Support role at a minimum of a Level 1+ capacity;
• Evidence of personal development;
• Hold a category B Driving licence;
• Knowledge and technical understanding of Microsoft 365, Azure, Active Directory, Intune, MS Office, Windows 11, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing);
• Ability to demonstrate excellent troubleshooting skills;
• Excellent interpersonal and customer service skills; and
• Strong administrative and time management skills.

Job responsibilities

• Communicate regularly,   clearly and transparently with clients on issues, faults and ticket progress.

• Use appropriate communication   methods to resolve issues and keep clients updated, including frequent use of   telephone calls where appropriate.
• Ensure tickets are updated   when work or investigation has started and continue to be updated regularly   through to completion.
• Take ownership of delegated   and allocated tickets, ensuring statuses and updates are accurate and   current.
• Ensure all planned work is   booked correctly and that resolutions are recorded correctly on tickets.
• Raise risks with your line   manager promptly where SLAs may be breached or tickets may become stale.
• Handle complex Level 2   tickets independently and act as the first escalation point for Technicians   escalating to 3rd line only where appropriate and in line with policy and   procedure.
• Provide proactive backup to   call answering when Technicians are unavailable or calls are going   unanswered.
• Support junior staff and   colleagues through coaching, mentoring and training, both formally and   informally. 
• Adhere to departmental and   company standard operating procedures at all times and contribute to the   creation, review and update of SOPs where relevant.
• Actively participate in team   discussions, identify recurring challenges or improvement opportunities, and   update departmental documentation to support colleagues.
• Maintain consistently strong   customer feedback and minimise customer complaints.
• Contribute to continuous   functional development and effective work planning.
• Plan and improve your own   performance against objectives and service expectations.
• Attend and fully participate   in internal and external meetings and events as required.
• Undertake a proactive role in   your own development and training as required by the organisation.
• Carry out all duties in   accordance with company policies, procedures and the colleague handbook.

Job benefits

What do we offer?
Aside from a competitive salary, this position is based in our Guernsey office where the following benefits apply: 

• Pension scheme
• Medical scheme
• Generous holiday entitlement 
• On-site company gym (Guernsey office)
• Mileage allowances for business travel
• Health and well-being activities and company socials
• Professional development with support towards qualifications and training

JOB DESCRIPTION

Corporate Secretariat, Senior Administrator - Guernsey

Who we are

Saffery Trust is a director-led firm of individually expert, collectively exceptional people. We help clients to optimise their personal and business wealth and to create lasting legacies. We have the freedom and agility to act in the moment, and the wisdom and experience to plan for the long-term.

Established in Guernsey in 1977, we are one of the largest independent private client firms in the island. As an accredited STEP Platinum Employer Partner, we offer great benefits, including: 

• a competitive salary
• flexible working and dress for your day policies
• full financial support and study leave for professional development
• top-level health insurance for our people
• annual performance-based bonuses
• e-bikes free for staff use and opportunities to take part in green initiatives
• regular sports and social events as well as opportunities to support local charities 

The role

We’re looking for an enthusiastic Corporate Secretariat at Senior Administrator level who demonstrates our core values and wants to build a rewarding career. The role will give the opportunity for an individual to develop their Company Secretarial skills under the guidance of the firm’s Company Secretary. They should be familiar with multi-jurisdictional statutory requirements and able to take meeting notes electronically. The ideal candidate will be studying towards a relevant qualification. 

The responsibilities

You’ll be working in a friendly and progressive environment as a member of the team to undertake a broad range of duties including: 

• providing statutory secretarial services for Guernsey, Switzerland, Cayman and Dubai jurisdictions and for Saffery’s main in-house companies, including day to day minutes
• assisting with the Board meeting management, quarterly minute reporting, governance-related projects and minute template development
• assisting with scheduling board meetings, preparing agendas, and ensuring timely distribution of board papers along with provision of guidance on the content and structure of board papers ensuring clarity and effectiveness
• developing and maintaining strong, proactive relationships with board members, serving as a key source of information and advice and facilitating efficient and timely communication between the board, its committees, senior management, and non-executive directors
• recording board decisions clearly and accurately through minute taking and the recording and tracking of action points, ensuring a comprehensive and precise account of discussions and resolutions and communicating board decisions to the relevant members of the management team via quarterly and ad-hoc minutes
• may develop and maintain a corporate governance improvement plan, ensuring regular reviews and updates based on board evaluations

You

• a sound understanding of tasks covering a range of activities using multiple methods, techniques and processes
• may have attained or be working towards a relevant qualification, (CGI/STEP or equivalent) along with meeting your CPD requirements 
• effective communication skills and the ability to converse with a range of people, adapting style with ease to suit the audience and situation
• ability to identify and resolve non-complex issues, with support and direction
• ability to prioritise and complete tasks to achieve deadlines, with support and direction
• ability to work to specified standards and service levels and propose solutions to resolve straight forward daily problems
• evidence a positive and committed approach to teamwork and understand the importance of working together to provide excellent client service

Job Summary:

To assist with the day to day running of a portfolio of clients which will contain a mixture of trusts and companies dealing with a wide variety of tasks under the guidance and supervision of a Senior Trust Administrator / Trust Supervisor.

Job Accountabilities:

Day to day duties will include:-

> Statutory work – ensuring that statutory records are kept up to date and are accurately maintained at all times

> Entering payments and identify receipts as required

> Preparation of minutes/resolutions of the Trustee / Board for routine matters

> Entity reviews – to assist with clearing any action points following the annual reviews

> Liaison with our respective departments regarding legal, accounting and taxation matters

> Liaison with clients and intermediaries both by telephone and in writing with regard to matters of a non-complex nature

> General administrative tasks relating to the running of Trust and Company structures

> Ad hoc project work of a non complex nature

Minimum Education and Experience

> Educated to ‘A’ Level standard, or equivalent

> Willingness to study towards a relevant professional qualification i.e. STEP Certificate/Diploma

Required Skills

> Strong written and verbal communication skills

> Good problem solving skills

> A good team player

> Ability to work to deadlines with minimum supervision