Join a respected, forward‑thinking fiduciary business as a Senior Administrator within their Corporate Trustee and Client Relationship Team in their Guernsey office.

This is an exciting opportunity to play a key role in the delivery of high‑quality trusteeship and administration services across a diverse portfolio of international pension plans and employee benefit structures.

Responsibilities include:

• Oversee and implement client‑driven actions, including trustee decisions, payments, investment switches, and periodic trust reviews.
• Liaise confidently with clients, members, intermediaries, and internal teams to maintain strong working relationships.
• Support and guide junior team members, contributing to their development and helping maintain high-quality output across the team.
• Manage billing, monitor contributions, maintain accurate diary systems, and ensure all deadlines, compliance requirements, and regulatory obligations are met.

This is a great opportunity for someone looking to continue growing within the pensions, trustee, or fiduciary field. If you’re an organised, client‑focused professional with strong trust knowledge, this role offers the chance to step up, take ownership, and genuinely make an impact.

If you’re ready to take the next step in your career, then please apply today with your latest CV or contact Marcel on 01481 714634 or email info@firstcall.co.gg for more information.

Crew Services Officer - Guernsey

Job summary:

The primary day-to-day contact for all crew employment and payroll matters in respect of an allocated portfolio of clients and yachts.

Job accountabilities:

• Managing the contract and payroll process from initial employment through to termination.
• Administering and processing crew payroll, including social security obligations.
• Onboarding both new clients/yachts and underlying crew in accordance with the agreed procedures liaising with the Head of Crew Management.
• Issuing Employment Agreements in respect of new crew within 24 working hours of receipt of the required documentation/certification.
• Accurate recording of all crew data on Business Central and in the Document Management Systems, data cleansing where required.
• Liaising directly with Yacht Owners, Captains and Crew, efficiently handling day-to-day crew employment and payroll related enquiries, with regular contact at a minimum of once every month.
• Ensuring correct yacht, crew and professional indemnity insurances are in place and valid.
• Ensure crew are suitably qualified by collation and verification of certification against safe manning documents.
• Maintain valid crew certification and documentation in accordance with MLC and flag state requirements, insurance requirements and internal policies, with contracts in place for active crew at all times, or within 24 working hours of receipt of all required certification.
• Actively monitor and follow up on Yacht and Crew certificates close to expiry in respect of the portfolio of clients allocated to ensure compliance with MLC and flag state requirements, insurance requirements and internal policies, highlighting expired certificates of concern to the Head of Crew Management.
• Annual review of the Safe Manning document for each yacht, liaising with the Head of Crew Management and Yacht Compliance Officer to ensure it remains aligned to MLC requirements, insurance requirements and internal policies. Updating where necessary.
• Escalating issues to the wider yacht services specialists or management where additional support is required.
• Arranging crew related travel and recording crew leave, where required.
• Crew recruitment, where required.
• Consideration towards trusted partners and their services at all times.
• Supporting the wider Praxis Group in collating and maintaining information in respect of the yachts under management, for example: winter yards periods, Client/Captain feedback in relation to services.
• Facilitating discussions about the wider Praxis Group where relevant, and referring on to the relevant internal contact, for example: yacht management services, ownership queries and partners.
• Provide cover, where required, on cases when the wider Crew Team are absent.
• Other duties as may be required to ensure the smooth running of the department and wider Yacht Services division.

Minimum education and experience

• Educated to A-Level standard or above.
• Yachting experience preferred, however not mandatory. Full training will be delivered.

Required skills

• Proficiency in Microsoft Office (SharePoint, Outlook, Excel, Word, PowerPoint etc.)
• Good communication skills, written and face-to-face when dealing with Clients, Captains, crew and intermediaries.
• Comfortable in a fast-moving work environment with tight deadlines and diverse tasks.
• Attention to detail and accuracy.
• To uphold the reputation of Praxis Group for always delivering the highest level of service.
• To be solution driven, acting at all times in the best interest of the client and with integrity and discretion.

Other Considerations

• Working in the Guernsey Office as place of work.
• Travel between Praxis Group offices as required.
• Attending meetings with Clients, Captains, crew and intermediaries in person and/or remotely, as required.
• Occasionally attending events and boat shows, as required.

Role:          Client Accountant

Reports to:       Head of Operations

Direct reports:    None

Job Level: 3

Job Purpose:

To provide oversight and support within the Operations team. Primary responsibilities include carrying out accounting duties ensuring that filings are completed on time and client needs are managed in a timely, efficient and accurate manner, and the production of client entity statutory annual account, managed accounts and other client reports.

Key Responsibilities:

• Process Accounting Transaction.
• Collect, analyse and interpret accounting records for bookkeeping purposes.
• Preparation and filing of financial statements in accordance with applicable accounting standards.
• Reconcile bank accounts, valuations and accounting records for designated client accounts.
• Support client facing colleagues with accounting matters
• Ensure receipt of all clients signed financial statements that have been completed by third parties
• Other financial reporting as required
• Assist with the preparation of client tax returns, including ATED, Guernsey Tax Returns, UK Tax Returns and other territories
• Preparation of the FATCA/CRS report
• Ensure the submission of the 127a and 128a Fiduciary Pension returns
• General Operations Support:
• Assist with various ad-hoc projects as required.
• Maintain and update operational procedures and policies.
• Assist the team to deliver the highest level of client standards across the business
• Support with the Payment process

• Ensure all activities comply with relevant regulatory requirements and internal policies.
• Stay updated on changes to regulations and industry best practices.
• Support annual tax filings to ensure they are managed and complete within appropriate timeframes.
• Act as an Authorised Signatory.
• Liaise with clients, colleagues, and external partners to ensure smooth operations.
• Provide support and guidance to other team members as needed.
• Produce management information as requested.
• Review and automate processes and deliverables, and assess the best systems to use for automation.

Key Performance Indicators (KPI’s):

• Ensuring the billing process is completed efficiently and invoices sent to clients within 5 business days of the end of the billing period.
• Statutory accounts signed off within 3 months of year end or sooner if required for additional reporting purpose e.g. AGM, statutory filing.
• Group and Client accounts signed in accordance with service level agreement
• Reconciliations up to date monthly.
• Quarterly updates with internal business partners of financial performance
• Ensure accounting deadlines are met.
• Process expenses every 2 weeks.
• 80% utilisation rate.
• Ensure 100% timesheet completion.
• Meet all filing/annual review/accounting deadlines
• Attend all mandatory training throughout the year
•  

Experience and Qualifications

• A minimum of 3-5 years accounting experience.
• Ideally a relevant professional qualification (AAT/ACCA or similar).

• Excellent computer skills including proficiency in Excel, Word, and Outlook.
• Knowledge of Acumen or similar beneficial.

• Strong communication, accounting / analytical skills and attention to detail.

• Work under pressure, independently, effectively prioritise, manage time & workload to meet clients’ needs.

• Proactive, motivated, team player with a flexible attitude to complete additional tasks.

Behaviours and Competencies

Operational Excellence:

• Demonstrates the ability to make decisions based on insight and knowledge .
• Accountable for ensuring high standards of delivery to clients.
• Actively engages with customer to understand needs and will place a high priority on client service and satisfaction.
• Prioritises client issues and addresses them accordingly.
• Will keep up to date with business trends/ changes in law that will impact their role.

Client Excellence:

• Proactive in identifying opportunities and seeking solutions.
• Manages expectations so clients always feel valued.
• Takes responsibility for delivering superior products and services.
• Implements improvements to client service.

Commercial Awareness:

• Understands relevant local regulatory requirements

Interpersonal Skills:

• Manages internal and external stakeholders' expectations with regards to delivery, escalating concerns as appropriate.
• Is able to deal with conflict in a controlled manner and can clearly communicate effective solutions.
• Builds credibility across all stakeholder groups and is able to engage with individuals across all areas of an organization on areas of specialism.

Compliance:

• Act in a professional manner and produce accurate and timely work
• Acts with the highest level of integrity at all times and in the best interests of Aspida.
• Will be clear, open and transparent in communications with colleagues and customers.
• Promptly report any issues (or possible issues) you identify to your manager (or an appropriate member of the senior management team) for consideration and resolution.
• Never make any statement that is misleading, false or deceptive.

• Manages internal and external stakeholders' expectations with regards to delivery, escalating concerns as appropriate.
• Is able to deal with conflict in a controlled manner and can clearly communicate effective solutions.
• Builds credibility across all stakeholder groups and is able to engage with individuals across all areas of an organization on areas of specialism.

Commitment to B Corp Standards:

• Participate in formal training on social and environmental principles as part of onboarding and ongoing development.
• Incorporate sustainability and equality objectives into individual and team goals.
• Demonstrate accountability for social and environmental performance through regular reviews.
• Ensure job responsibilities align with Aspida’s commitment to positive social and environmental impact.
• Contribute to continuous improvement by articulating achievements related to sustainability and equality.

I understand, acknowledge and accept the details contained within.

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Employee Name Signed Dated

Learning and Development Manager - Guernsey

The Learning and Development Manager is responsible for designing, leading and embedding a structured, high-impact learning and development strategy aligned to the organisation’s business priorities, values and future capability needs.

This role provides strategic direction for learning while remaining hands-on in the design, implementation and continuous improvement of development programmes, frameworks and systems. The Learning and Development Manager will lead the learning agenda across the business, ensuring learning is purposeful, measurable and consistently delivered.

Key Responsibilities:

Learning and Development Strategy

• Develop and deliver a clear learning and development strategy aligned to business objectives, people strategy and future capability requirements.
• Identify organisational skills gaps and development priorities through data, engagement insights and stakeholder input.
• Design learning frameworks that support career progression, role readiness and leadership development.
• Ensure learning activity is aligned to organisational values and promotes a consistent leadership and colleague experience.

Programme Design and Delivery

• Design and oversee the delivery of core learning programmes, including leadership, management, professional and technical development.
• Ensure learning solutions are practical, scalable and fit for a global or multi-jurisdiction environment where applicable.
• Oversee mandatory and compliance-related learning to ensure regulatory expectations are met.
• Evaluate learning effectiveness and ensure programmes deliver measurable outcomes.

 Learning Systems and Infrastructure

• Own the learning management system and overall learning infrastructure, ensuring it supports the learning strategy.
• Set the structure, governance and standards for learning content, learning pathways and reporting.
• Work closely with the Learning and Development Administrator to ensure effective system build, configuration and ongoing management.
• Use learning data and insight to inform decision making and continuous improvement.

 Stakeholder Management

• Partner with senior leaders and managers to understand development needs and shape appropriate learning solutions.
• Act as a trusted advisor on learning and capability development.
• Support managers in embedding learning into day-to-day performance and development conversations.
• Manage relationships with external training providers and consultants where required.

Leadership and Team Oversight

• Provide direction, coaching and oversight to the Learning and Development Administrator and any wider learning resource.
• Set clear priorities, standards and expectations for learning delivery and administration.
• Ensure learning activity is well governed, consistently delivered and professionally managed.

Continuous Improvement and Governance

• Monitor learning trends, best practice and innovation to ensure the learning offer remains relevant and effective.
• Establish and maintain learning policies, standards and governance frameworks.
• Produce learning updates, reporting and insights for senior leadership as required.
• Ensure learning activity is inclusive, accessible and aligned to organisational culture

Skills and Experience

Essential

• Proven experience in a Learning and Development Manager or Senior L&D role.
• Strong experience designing and delivering learning and development strategies and programmes.
• Demonstrable experience implementing and owning a learning management system or learning infrastructure.
• Ability to translate business needs into structured, practical learning solutions.
• Strong stakeholder management and influencing skills.
• Experience using data and insight to measure learning impact.
• Excellent communication and organisational skills.

Desirable

• Experience within professional services, financial services or a regulated environment.
• Experience designing leadership or management development frameworks.
• Familiarity with blended learning approaches and digital learning platforms.
• Coaching or facilitation experience.

Personal Attributes

• Strategic thinker with strong delivery focus.
• Credible, confident and pragmatic.
• Comfortable operating at both strategic and operational level.
• Values-led and people focused.
• Detail conscious without losing sight of the bigger picture

Overview

We’re looking for a Senior Risk Assistant who will play a key role in supporting our Chief Risk Officer and strengthening the Bank’s enterprise‑wide risk framework. This is a hands‑on role at the heart of our risk function. As a trusted extension of the CRO, you’ll help ensure the Bank operates confidently within its Board‑approved risk appetite, meets regulatory expectations, and continually improves how we manage risk across the business. You’ll provide clear governance support, offer independent challenge, and help embed strong, consistent risk practices throughout our organisation.

Key Accountabilities

Enterprise Risk Management

• Support the Risk & Compliance Senior Leadership team in maintaining and embedding the Enterprise Risk Management Framework (RMF).
• ​Coordinate and prepare updates to the Risk Appetite Statement, ensuring metrics are monitored, escalated and reported appropriately.
• ​Assist in the identification, assessment and monitoring of key risks across the Bank, including credit, operational, conduct, liquidity, market and strategic risks.
• ​Maintain the risk register, ensuring risks, controls and mitigants are clearly articulated and regularly reviewed with first line management.

Risk Monitoring & Reporting

• Prepare high-quality risk MI and reports  for Executive Risk Committee and Board Risk Committee.
• ​Track risk events, incidents and near misses, ensuring timely escalation and follow-up actions.
• ​Monitor key risk indicators (KRIs) and support root cause analysis where thresholds are breached.

Governance & Committees

• Support the CRO in the effective operation of risk governance forums, including:
  o Agenda setting
  o Paper preparation
  o Action tracking
• ​Draft clear, concise risk papers for senior management and Board committees.
• ​Ensure risk policies, frameworks and procedures are reviewed in line with policy schedules and regulatory expectations.

Regulatory & Compliance Interface

• Assist the CRO in interactions with the regulator, including preparation for supervisory reviews and thematic visits.
• ​Support regulatory submissions and responses relating to risk matters.
• ​Help ensure the Bank’s risk framework aligns with local regulatory requirements and recognised best practice.

Continuous Improvement

• Identify opportunities to streamline and enhance risk processes, MI and reporting.
• ​Support the CRO in implementing improvements arising from internal audit, regulatory feedback or Board direction.
• ​Keep abreast of regulatory and industry developments relevant to offshore retail banking.

Leadership and Engagement 

• Sponsor and engage personally with the Values and Behaviours; challenge examples of unacceptable behaviour

Customer Strategy

• Manage the experience customers have with Skipton and ensure outcomes are achieved that are appropriate for customers 
• ​Deliver excellent service to customers and/or Stakeholders

Requirements 

Essential

Skills and Experience

• Experience in risk management within a regulated financial services environment (banking preferred).
• ​Good understanding of enterprise risk management frameworks and risk appetite concepts.
• ​Strong written and verbal communication skills, with the ability to produce clear Board-level papers.
• ​High attention to detail and strong organisational skills.
• ​Confidence to engage with senior stakeholders and provide appropriate challenge.
• ​Ability to work independently and manage competing priorities in a small team environment.

Desirable

• Experience within an offshore or international banking environment.
• ​Exposure to retail banking products (deposits, lending).
• ​Familiarity with regulatory expectations of offshore supervisors (e.g. prudential and conduct).
• ​Risk or professional qualification (or working towards one), e.g. IRM, ICA, PRM.