February 2023

ADMINISTRATOR – CLIENT RELATIONSHIP TEAM

JOB DESCRIPTION This role involves building and maintain relationships with our members, their appointed advisors and other third parties, and liaising internally to co-ordinate administrative tasks. RESPONSIBILITIES Responsibilities will include the day-to-day administration of retirement products. DUTIES

 Dealing with administrative tasks relating to retirement products;  Dealing with incoming phone calls from Members, intermediaries and introducers.  Responding to and actioning member queries and administrative requests;  Updating Viewpoint and other relevant systems;  Following a range of checklists to ensure accurate administration of a range of tasks;  Liaising with, and providing clear and valid instructions to the Client Servicing Team to

action;  Liaising with, and responding to queries from members, intermediaries, introducers

and other Sovereign Offices;  Checking of suitability and validity of new requests received, which includes

conducting internal reviews to identity any outstanding information or documentation ;  Reviewing Customer Due Diligence documents, ensuring they are valid, in date and

certified correctly, and evidencing they in accordance with our certification guide;  Dealing with all retirement product requests including the collation of all relevant

information which is to be presented to the Client Services Team in a complete, accurate, and organised fashion to ensure requests can be processed in a timely manner;

 Liaising with the compliance department for them to conduct the compliance checks of members prior to processing administrative requests

 Maintaining relationships with advisors and introducers  Working in accordance with the Mission, Vision and Values of the Company.

o Mission = Listening. Understanding. Planning. Delivering. o Vision = To be the best at helping our clients achieve their aspirations. o Values =

 Superior Service  One Team  Versatile  Ethical  Respect  Expertise  Independent  Grow  Nimble

o Goals =  Grow Sovereign Organically and through acquisition  Operate collaboratively, driving efficiency, consistency, knowledge,

sharing and group cross selling  A leading provider for our financial solutions in all our jurisdictions  Leveraging our success to invest in our people and our infrastructure

February 2023

 Strive for excellence  Undertake training as required;  Other duties as may be required from time to time in accordance with the demands of

the role and development of the services provided.

JOB SPECIFICATION

FACTOR ESSENTIAL (E)

or DESIRABLE (D) QUALIFICATIONS

 Minimum 5 GCSE qualification (grade C or above) including English and Maths

E

EXPERIENCE

 1 - 2 years’ experience in a client servicing or financial services role

 Experience of pensions administration

E

D

KNOWLEDGE

 A good working knowledge of how to operate Microsoft Word, Excel and Outlook

 Previous experience of manual and/or electronic client recording systems;

 Understanding of Compliance and Client Due Diligence requirements;

 Understanding of relevant regulations on Money Laundering, countering Financial Crime;

E

D

D

D

SKILLS AND ABILITIES

 Numerate, diligent and well organised;  Good communication skills, including drafting emails and

responding appropriately to telephone calls;  Good client and company focus  Accurate with good attention to detail;  Good team player;  Good time management;  Ability to respond to urgent or delicate matters with tact and

diplomacy, and to recognise the need to refer to Management when required

E E

E E E E

E

February 2023

PERSONAL QUALITIES

 Good social and communication skills.  Desire to learn continuously and improve skills  Good work ethic  Good problem-solving skills  Empathetic  Patient  Supports company values

E E E D D D E

MOTIVATION

 Strong commitment to organisation effectiveness and service delivery

 Providing positive client outcome  Proactive in seeking new tasks  Self-motivated and diligent

E

E E E

Last updated: February 2023 Date of next review: Annually

(This job description will be reviewed annually in relation to the annual performance appraisal system and will be amended as required.)

February 2026

ADMINISTRATOR – CLIENT SERVICING TEAM

JOB DESCRIPTION

This middle/back office style role involves processing and dealing with all aspects of personal

pension administration within the office, excluding direct client relationships.

RESPONSIBILITIES

Responsibilities will include the day to day administration of personal pension arrangements,

supporting the Client Relationship Team and senior management in the overall servicing of

the personal pension book of business.

DUTIES

• Dealing with administrative tasks relating to personal pension products;

• Liaising with and actioning member and Financial Advisor queries related to ongoing

administrative requests;

• Liaising with, and providing clear and concise updates to the Client Relationship Team;

• Liaising with investment houses, banks, other Sovereign Offices and other financial

institutions;

• Updating Viewpoint and other relevant systems;

• Following a range of checklists to ensure accurate administration of a range of tasks;

• Preparing, collating and dispatching documentation to include transfer paperwork and

investment applications (broker accounts/ bank accounts);

• Preparing trustee minutes and resolutions;

• Dealing with all personal pension product requests including the collation of all relevant

information which is to be presented by the Client Relationship Team, to be processed

in a timely manner;

• Liaising with the accounts and compliance department with regard to monetary

movements of funds within the plan to include any monies being transferred both in

and out of the account

• Working with our Mauritius Shared Service Centre across a number of different areas

of work, including transactions and bookkeeping

• Working in accordance with the Mission, Vision and Values of the Company.

o Mission = Listening. Understanding. Planning. Delivering. o Vision = To be the best at helping our clients achieve their aspirations. o Values =

▪ Superior Service ▪ One Team ▪ Versatile ▪ Ethical ▪ Respect ▪ Expertise ▪ Independent ▪ Grow ▪ Nimble

• Undertaking training as required;

• Other duties as may be required from time to time in accordance with the demands of

the role and development of the services provided.

February 2026

PERSON SPECIFICATION

FACTOR ESSENTIAL (E) or

DESIRABLE (D)

QUALIFICATIONS

 Minimum 5 GCSE qualification (grade C or above) including

English and Maths

E

EXPERIENCE

• 2 - 3 years’ experience in financial services role

• Experience of pensions administration

D

D

KNOWLEDGE

• A good working knowledge of how to operate Microsoft

Word, Excel and Outlook

• Previous experience of manual and/or electronic client recording systems;

• Understanding of Compliance, Risk and Clint Due Diligence requirements;

• Understanding of relevant regulations on Anti-Money Laundering, Bribery and Corruption and Countering Financial Crime;

E

D

D

D

SKILLS AND ABILITIES

• Numerate, diligent and well organised;

• Good communication skills, including drafting emails and responding appropriately to telephone calls;

• Good client and company focus

• Accurate with good attention to detail;

• Good team player;

• Good time management;

• Ability to respond to urgent or delicate matters with tact and diplomacy, and to recognise the need to refer to Management when required

E

E

E

E

E

E

E

PERSONAL QUALITIES

• Good social and presentation skills.

• Desire to continuously learn and improve skills

• Good work ethic

• Flexibility with hours of work and range of products; 

Supports company values;

E

E

E

E

E

February 2026

MOTIVATION

• Strong commitment to organisation effectiveness and service delivery

• Demonstrates drive;

• Proactive in seeking new tasks

• Self-motivated and diligent

E

E

E

E

Last updated: February 2026

(This job description will be reviewed on an ongoing basis as part of the periodic

performance review and appraisal system and will be amended as required.)