Firstcall Recruitment Engagement Hub

Head Of Facilities

Jersey OR Guernsey

Permanent

Full-time

Job ID:

76309

Published date:

10/04/2026

Summary

Head of Facilities (13076) – Guernsey OR Jersey

The Head of Facilities is first and foremost the custodian of the workplace experience. The role exists to create and sustain a positive, energising and inclusive working environment that enables our people to thrive, encourages an entrepreneurial spirit, and delivers an outstanding experience for clients and visitors.

Through thoughtful leadership of space, services and teams, the role balances experience, resilience and compliance, ensuring that our workplaces are safe, well‑run and compliant, while never losing sight of the fact that facilities exist to serve people and the business.

Key responsibilities:

Workplace Experience & Culture

Create an environment in which colleagues feel welcomed, supported and proud of their workplace.
Act as a visible role model for Investec's values and generosity of spirit, fostering a culture of ownership, collaboration and continuous improvement within the facilities and reception teams.
Champion the workplace as a driver of connection, creativity and productivity, ensuring spaces support how teams work today and how they want to work tomorrow.
Ensure an exceptional front‑of‑house and client experience across all locations, with reception and facilities services reflecting professionalism, warmth and attention to detail.

Facilities Operations

Oversee day‑to‑day facilities operations across all jurisdictions, ensuring services are reliable, responsive and aligned to business needs.

Ensure effective helpdesk and reception services, with a strong focus on user experience, prioritisation and clear communication.
Oversee planned preventative maintenance programmes to ensure critical systems are dependable, safe and unobtrusive to the working environment.

Space Planning & Workplace Design

Take a strategic view of space utilisation, ensuring offices are flexible, well‑designed and support collaboration, focus and wellbeing.

Oversee office layouts, refurbishments and fit‑outs, ensuring consistency with Investec branding, ergonomics and functionality.
Work with architects, designers, contractors and suppliers to deliver high‑quality workplace solutions that enhance the colleague and client experience.
Plan and manage internal moves and changes with minimal disruption and clear communication.

Team Leadership & Development

Lead, coach and develop the facilities and reception teams, creating a high‑performing, service‑oriented and engaged team.
Set clear objectives, provide regular feedback and support professional development.
Encourage innovation and continuous improvement, empowering the team to suggest and implement better ways of working.

Health, Safety, Risk & Compliance (Enabling Foundations)

Ensure full compliance with health & safety, fire safety and environmental legislation across all jurisdictions.
Maintain statutory records, risk assessments and emergency procedures, ensuring they are robust, current and proportionate.
Act as the Appointed Responsible Person for water services and ensure completion of all statutory safety checks.
Lead accident and incident reporting and investigation, ensuring learnings are shared and improvements implemented.
Develop and maintain emergency response and evacuation procedures, ensuring colleagues are informed and confident.

Contract & Supplier Management

Oversee third‑party suppliers and managing agents for the facilities team, ensuring services are delivered to agreed standards and represent value for money.
Build constructive, professional relationships with suppliers that support service quality, innovation and continuous improvement.
Ensure appropriate contractor risk assessments are in place.

Security

In liaison with the London Security team, manage access control and CCTV systems, ensuring security measures are effective while remaining proportionate and user‑friendly.
Support investigations and incident reviews as required.

Business Continuity & Resilience

Identify and manage facilities‑related risks that could impact the business or colleague experience.
Maintain and test facilities components of the Business Continuity Plan, ensuring readiness and resilience during disruptions.

Out‑of‑hours Support

Act as first point of contact for facilities‑related emergencies and critical issues outside normal working hours, ensuring timely and appropriate response.

Essential criteria:

Core skills and knowledge:

Proven experience in a leadership role with a strong service and people focus.
Ability to balance operational discipline with creativity and commercial awareness.
IOSH Managing Safely (or equivalent); Fire Marshal and First Aid at Work certification.
Strong communication and stakeholder management skills.
Organised, resilient and able to prioritise effectively under pressure.
Sustainability and innovation awareness.
Confident user of standard office systems and technology.

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Paralegal

Jersey

Permanent

Full-time

Job ID:

75714

Published date:

30/03/2026

Summary

Paralegal - Jersey

This role will provide an efficient support service to Associates and Partners on the full range of contentious matters. This role may require you to record your time in line with our procedures.

Key Responsibilities

Assisting in drafting a range of legal documents
Reviewing and summarising legal and other documents
Performing legal research and analysis including document disclosure exercises.
Printing and collating legal documents
Checking legal forms/documents for accuracy
Assisting in the preparation of reports, correspondence and bundles
Maintaining system based filing systems, assisting in file openings and CDD requirements
Carrying out searches in a prompt and efficient manner
Assisting with monthly billing, WIP lists and processing expense claims and fee earner time entries
Supporting the team's marketing plans
Assisting with arranging local business development events and off-island trips, which may include arranging travel, accommodation and setting up meetings
Working flexibly as a team member with the department to ensure there is support cover throughout the working week to meet the client needs.
Providing administration and support to fee earners as required
Taking responsibility for a wide range of tasks/projects as required by the partners/lawyers in the group
Adhering to all policies, procedures and regulations as required

Skills, Knowledge & Expertise

High School or degree level educated.
Preferably having or working towards a legal or administrative qualification.

Knowledge/skills/experience

Some previous experience in a legal environment, ideally in a similar role.
Document management experience would be useful.
Strong IT skills.
Excellent communication skills (written and verbal).
Willingness and ability to learn about the law.

Competencies

We would like you to have:

Organisational/time management skills and the ability to prioritise and manage a workload effectively within deadlines.
A responsible, disciplined and methodical approach and a keen eye for detail.
The ability to use initiative to resolve issues and to work independently with appropriate supervision.
Team spirited, with flexibility and enthusiasm.

In this role you will be expected to:

Behave in a manner in keeping with our core culture and values.
Adhere to all policies, procedures and regulations including those around anti-money laundering and terrorist financing.
Commit to fulfilling any personal CPD requirements and continually developing your skills and knowledge.

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Executive Assistant

Guernsey

Permanent

Full-time

Job ID:

75516

Published date:

23/03/2026

Summary

Job Title: Executive Assistant Reporting to: Managing Director (Guernsey & Mauritius)

Who We Are PIM Capital is an award-winning regulated financial services group currently operating in Guernsey, Mauritius, Botswana and South Africa. Affiliated with the Prime Investments Group, we employ over 50 staff in Mauritius, Guernsey and Botswana and a further 40 staff across our South African offices in Johannesburg and Cape Town. We specialise in fund services including administration, accounting, investor services and multi-jurisdictional distribution, supporting traditional and alternative fund structures and mandates. What Makes Us Different We recognise that happy people give the best of themselves at work. We also believe that technology provides infrastructure, but that people provide service. On that basis we do not track time, nor do we micromanage our teams. We simply work with committed, capable people and trust them to bring their best selves to work. Our business is collaborative, transparent and caring and we expect that anyone working with us matches our energy and enthusiasm for our clients and for each other. Function Overview: The Executive Assistant will provide high-level, comprehensive support to senior management, enabling the smooth and efficient operation of daily activities. This role is responsible for managing complex travel arrangements and itineraries, overseeing mailbox and correspondence management, coordinating and supporting meetings, and assisting with the planning and execution of events. The position requires strong organisational skills, attention to detail, and the ability to proactively anticipate and respond to the needs of senior stakeholders.

Key Responsibilities:

1. Travel & Itinerary Management

1.1 Coordinate and manage domestic and international travel arrangements. 1.2 Prepare detailed travel itineraries, including flights, accommodation, ground transport, and

schedules. 1.3 Ensure all travel documentation is accurate and compliant, providing ongoing support before and

during travel. 1.4 Proactively manage changes, disruptions, or last-minute requirements.

2. Executive & Meeting Support

2.1 Manage executive calendars, scheduling meetings with multiple stakeholders across time zones. 2.2 Coordinate all logistical requirements for meetings, including venues, technology, and materials. 2.3 Attend selected meetings to take accurate minutes and distribute action items timeously. 2.4 Track follow-ups and ensure actions are completed within agreed timelines. 2.5 Assist with the preparation and refinement of presentations, reports, and briefing materials.

JOB DESCRIPTION & POSTING

3. Mailbox & Correspondence Management

3.1 Oversee and manage executive inboxes, prioritising correspondence and drafting responses where appropriate.

3.2 Flag urgent or sensitive matters and ensure timely escalation. 3.3 Maintain professionalism and confidentiality in all communications.

4. Event & Function Coordination (in conjunction with other team members)

4.1 Plan, organise, and coordinate internal and external events, meetings, and conferences. 4.2 Liaise with vendors, venues, and service providers to ensure successful delivery. 4.3 Manage event logistics including catering, equipment, materials, and schedules. 4.4 Ensure events run smoothly and resolve issues efficiently as they arise.

5. Project & Administrative Support

5.1 Provide administrative and coordination support on key projects as required. 5.2 Monitor project timelines, milestones, and deliverables. 5.3 Communicate progress updates to relevant stakeholders. 5.4 Assist with research, data gathering, and preparation of executive-level documentation.

6. Office & Facilities Coordination

6.1 Oversee the general upkeep and functionality of the office environment. 6.2 Coordinate with service providers for maintenance, repairs, and office services. 6.3 Ensure adequate stock levels of office supplies and equipment. 6.4 Act as a point of contact for office-related queries and support requests.

7. Stakeholder Engagement & Confidentiality

7.1 Serve as a professional point of contact between senior management and internal/external stakeholders.

7.2 Handle sensitive information with discretion and maintain strict confidentiality at all times. 7.3 Build effective working relationships across the organisation.

Required Experience & Skills:

• Proven experience as an Executive Assistant or in a similar role. • Excellent organisational and time-management skills. • Strong attention to detail and ability to multitask. • Proficiency in Microsoft Office Suite non-negotiable (Word, Excel, PowerPoint, Outlook). • Excellent verbal and written communication skills. • Ability to work independently and as part of a team. • Strong problem-solving skills and ability to handle confidential information with discretion.

Preferred Qualifications:

• Diploma or degree in Business Administration or a related field (advantageous) • Experience in managing travel arrangements and office maintenance.

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Senior Finance Administrator

Guernsey / Jersey / UK

Permanent

Full-time

Job ID:

74820

Published date:

09/03/2026

Summary

Senior Finance Administrator

The Senior Finance Administrator role supports the day to day operations of the Finance team by working closely with the Senior Finance Operations Manager and fellow Finance Administrators. Key responsibilities include managing accounts payable and receivable, overseeing billing processes, completing reconciliations, processing conveyancing transactions, and carrying out other operational duties that support the department and the wider Bedell Cristin global partnership.

Key Responsibilities

Timely and accurate posting of cash receipts, ensuring attention to new payors and completing anti–money laundering checks in line with company policy prior to application.
Uploading and completing all bank reconciliations in the practice management system (Aderant), ensuring reconciling items are monitored and resolved promptly.
Managing and resolving a range of daily tasks and enquiries received through the Finance Helpdesk.
Processing supplier invoices and staff expenses, preparing BACS payments during scheduled payment cycles, and managing any ad hoc payment requirements.
Demonstrating competence across all banking platforms and entering electronic payments for authorisation.
Preparing invoices and managing billing queries received from practice groups.
Posting and maintaining records in the practice management system.
Running WIP and debtor reports and producing additional breakdowns for practice areas as required.
Posting corporate credit card transactions and reconciling them to statements and receipts.
Assisting the Property Team with weekly considerations related to property transactions.
Managing client accounts and ensuring full compliance with Jersey Law Society and group policies

Knowledge, skills and experience

Technical knowledge

A solid understanding of the core accounting principles.
Competence in MS Office (particularly Excel, Word, and Outlook).
Previous experience using Aderant is advantageous but not essential.

Skills and experience

A minimum of three years' experience in a similar role, ideally within a professional services environment
A positive, proactive, and adaptable approach to work and problem‑solving.
Values teamwork and actively contributes to a supportive working environment.
Maintains a positive attitude during busy periods (e.g., month‑end) and consistently meets deadlines.
Strong time‑management skills with the ability to prioritise, organise, and deliver a varied workload effectively.
Exceptional attention to detail.
Strong verbal and written communication skills, encouraging open dialogue, constructive feedback, and transparency.
Builds trust by being dependable, accurate, solution‑focused, and demonstrating a high level of initiative.

In this role you will be expected to:

Behave in a manner in keeping with our core culture and values.
Adhere to all policies, procedures and regulations including those around anti-money laundering and terrorist financing.
Commit to fulfilling any personal CPD requirements and continually developing your skills and knowledge.

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Business Support Executive

Guernsey

Permanent

Full-time

Job ID:

73362

Published date:

13/02/2026

Summary

Microsoft Word - Business Support Executive February 2026

GUERNSEY FINANCE (“GF”) – Job Description Business Support Executive

Agency Values  Sustainability - to conduct business in a socially and environmentally responsible manner.  Innovation - the introduction of something new.  Integrity - the quality of being honest and having strong principles.  Passion - a strong feeling of enthusiasm about something.  Professionalism - the competence or skill expected of a professional.  Respect - a feeling of deep admiration for someone or something elicited by their abilities, qualities, or

achievements. About Guernsey Finance Mission: To promote and connect Guernsey as a leading finance centre in its chosen markets. Purpose: Safeguarding the prosperity of Guernsey for future generations.

Introduction This role plays a central part in ensuring the Guernsey Finance office runs smoothly, efficiently, and with pride. By providing high-quality business support and overseeing day-to-day office operations, the postholder enables colleagues to focus on their core responsibilities while helping foster a positive, well organised, and collaborative workplace culture. Core responsibilities The role will work closely with the wider senior team and the EA to the CEO to provide general administrative and office support. This will include, but is not limited to:

Office management and workplace culture  Take ownership of the day-to-day management of the office, ensuring it is clean, tidy, well organised, fully

stocked, and presented to a high professional standard at all times.  Create a welcoming and well-managed office environment for staff, visitors, and external stakeholders,

including greeting visitors and supporting meetings and events.  Order and maintain office and stationery supplies, manage storage areas, and ensure facilities and

equipment meet business needs.  Liaise with building contractors and service providers, including cleaners, to ensure maintenance issues are

addressed promptly and effectively, and to coordinate annual maintenance requirements such as fire extinguisher servicing and PAT testing.

 Support the preparation of the boardroom and wider office for Board meetings and external events.  Act as a positive cultural presence within the office, helping bring teams together and contributing to a

collaborative and supportive working environment.

IT and systems support  Act as the day-to-day liaison with Guernsey Finance’s third-party IT support provider, attending quarterly and

ad-hoc meetings to ensure contractual obligations and business needs are met.  Support staff with day-to-day IT needs, including hardware, software, and access requirements, in line with

organisational policies and procedures.  Oversee the office printer contracts and maintenance.  Maintain IT asset registers and support compliance with internal IT and information security policies.  Assist with the coordination of cyber security awareness and risk training for staff, working with internal and

external providers as required.  Manage telecommunications services, including phones and internet provision, ensuring effective operation

and coordination with service providers.

Travel and logistics  Coordinate staff and Director travel, including booking flights, accommodation, airport transfers, and travel

visas.  Collate and prepare senior director travel packs and ensure travel details are accurately recorded in staff

Outlook calendars.  Maintain accurate records of business travel, including updating People HR and the wider travel planner,

tracking travel costs, and maintaining the travel costs and emissions spreadsheet. Administrative and business support

 Provide general administrative support, including processing credit card expenses, preparing invoices for digital signature, and managing the general “info” inbox daily.

 Open and distribute incoming mail and support CRM data input as required. Provide administrative support to other operational teams where needed and approved by the Line Manager.

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Temporary & Contract Roles

Guernsey

Contract

Full-time

Job ID:

43348

Published date:

19/05/2025

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