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Role Profile

Position: Underwriting Assistant

Location: Guernsey

Band: I

About the team/division

Hiscox underwrites over half of the world's specialist corporate protection insurance

premium, including kidnap and ransom, and has led the development of this market for more

than two decades.

The role of Underwriting Assistant sits in the operations team and is responsible for providing

administrative support to the Crisis Management Business Unit. Team members work closely

with underwriters to grow our business and offer unparalleled service to clients. Our goal is to

build a lean function that allows our business to shrink and grow in line with market

conditions.

We are a proactive engine room, anticipating business needs and developing agile solutions.

The team is encouraged to share ideas and opinions, and empowered to drive positive change.

Staff are located in Guernsey and London. Remote working requires strong team alignment so

we’re all working towards the same goal – providing market leading operational support.

The Role

The Underwriting Assistant will be part of a team of eight, servicing different products across

the Crisis Management’s portfolio (Kidnap and Ransom, Marine Piracy, Security Incident

Response and Fine Art) spanning an international footprint that includes London, Guernsey,

Miami, and Latin America.

We are a friendly team based in the Guernsey and London Hiscox offices and despite the

distance have a close-knit team focused on operational excellence and continuous

improvement. New joiners are supported through a structured 8-week training plan with

plenty of opportunities to shadow members of the wider Crisis Management team to build

relationships with stakeholders as well as fellow team members.

Professional and academic growth is supported at Hiscox through opportunities for team

members to obtain qualifications accredited by the Chartered Insurance Institute (Certificate,

Diploma, and Advanced Diploma). We also support team members in gaining project

management skills through completing Lean Six Sigma courses, which help develop skills

needed to lead efficient projects.

We value and reward proactive team players who are not afraid to ask questions and take on

challenges with a positive attitude.

Main responsibilities

 Provide high quality service and operational support to underwriting teams and

brokers, ensuring quality, consistency and reliability

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 Ensure timely and accurate data entry and preparation of policy documentation for

internal and external clients, meeting established SLAs

 Develop and maintain document templates and process template change requests

 Assist with embedding regulatory controls and producing necessary reporting

 Build strong knowledge of your class(es) of business and all processes and systems

involved

 Champion operational best practice, identifying opportunities for improvements in

process, service, quality, and time taken to complete tasks, and participating in

solution design

 Understand and comply with operational processes and procedures

Ad-hoc projects and other work items at request of Team Leader.

The Candidate

Our must haves

 A strong academic background such as A-Levels or degree (or equivalent)

 Excellent analytical skills and a good dose of technical savvy, including strong

proficiency with MS Office

 Demonstrate high quality administrative and organisational skills

 Shows professionalism, working unsupervised and under own initiative

 Strong work ethic and willingness to learn and develop, with a strong desire to

undertake additional responsibilities

 Excellent communication skills, with confidence to build relationships at all levels,

and ask questions to ensure requirements are understood

 Strives for service excellence, with superb attention to detail and strong commitment

to quality

 Consistently meets service levels and takes personal ownership of work, prioritising

and organising workload to meet tight deadlines

 Able to work under pressure and manage needs and demands of various stakeholders

 Solve challenges using own initiative to explore solutions before asking for answers

 Proactive, pre-empting issues and demonstrating a willingness to learn about the

wider business / products

 A team player, able to motivate and positively influence a group

 A positive attitude and flexible approach to change

 Able to learn and take on new tasks quickly

Nice to have

 Spanish language knowledge

 Experience in a similar operational role

 Knowledge of insurance products

About Hiscox

As an international specialist insurer we are far removed from the world of mass market

insurance products. Instead we are selective and focus on our key areas of expertise and

strength - all of which is underpinned by a culture that encourages us to challenge convention

and always look for a better way of doing things.

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We insure the unique and the interesting. And we search for the same when it comes to

talented people. Hiscox is full of smart, reliable human beings that look out for customers and

each other. We believe in doing the right thing, making good and rebuilding when things go

wrong. Everyone is encouraged to think creatively, challenge the status quo and look for

solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary.

We like to do things differently and constantly seek to evolve. We might have been around

for a long time (our roots go back to 1901), but we are young in many ways, ambitious and

going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds

good to you, get in touch.

You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

About Crisis Management

Hiscox Crisis Management has helped thousands of clients from the largest of global

corporations through to small businesses and families. We cover individuals and companies

against a wide range of security threats including threats to kill, injure, abduct or to damage

property; illegal detention; and hijack – working in partnership with Control Risks the leading

global risk consultancy.

We also specialise in providing discreet, bespoke insurance cover for the luxury assets of the

ultra-high net worth individual – anywhere in the world. Our highly confidential service

includes global protection for fine art, property portfolios, cars, valuables, and collections.

If you’re unfortunate enough to have to make a claim, we'll be looking for reasons to pay it

quickly rather than for excuses to delay.

What we offer

 Excellent career opportunities beginning with a tailored 8 week new joiner

programme

 Competitive salary and benefits package including length of service awards,

sabbaticals, medical cover and pension to name a few

 Flexible working arrangements

 Opportunities for development and secondments, as wide of the global Hiscox

business