Senior Systems Administrator - Guernsey

We are looking for a new team member to support the delivery of our Group Technology Service Desk function and associated operating processes for Butterfield.

Your responsibilities will include:

• Processing, allocating and coordinating responses to Service Desk incidents and requests and ensuring problems are resolved.
• Assisting the Service Desk and Infrastructure management with the prioritisation, allocation, tracking and escalation of Service Desk incident/request tickets and queues.
• Communicating with vendors, suppliers, the business and their external clients.
• Supporting the capability, functionality and sustainability of infrastructure components (including hardware, software and network).
• Ensuring technology processes and procedures are documented, delivered and operated according to the principles of professional practices, agreed business criteria, accountability, openness, clarity of roles and responsibilities, and that there are effective systems for audit and control.
• Ensuring that all assigned tasks, processes and activities are delivered in an accurate and timely manner.
• Maintaining an in-depth knowledge of necessary technical specialisms within own area of responsibility and to provide expert advice regarding them.

Your qualifications and skills include:

• Five years’ experience in a similar technology focused Service Desk role.
• A proven track record of delivering similar capabilities.
• Supporting qualifications (e.g. appropriate technical product specific and/or industry qualifications).
• A willingness to travel to a level necessary to performance the role effectively.