Transformation Officer - Guernsey

We’re looking for an enthusiastic Transformation Officer who demonstrates our core values and wants to build a rewarding career delivering client service excellence. 

This role is a permanent contract, working within our transformation department to assist with driving organisational change across the Trust Group through the enhancement of processes through technology. This role has a key focus on designing, developing, and maintaining PowerBI dashboards and reports in Azure Data Lakes, and introducing the use of AI to manual processes.

About your role

You’ll be working in a friendly and progressive environment as a member of the team to undertake a broad range of duties including: 

• supporting transformation initiatives through the co-ordination of activities that promote business improvement and align with organisational goals 
• performing diverse technical administrative tasks, such as scheduling and workflow planning, and providing operational support to business teams 
• gathering, interpreting and summarising data to aid decision-making, notably utilising PowerBi reports to visualise key client, financial, and operational metrics 
• processing specialised moderately complex issues and escalating more advanced queries 
• automating and optimising data pipelines to enhance efficiency and reduce manual processes
• conducting data validation, quality assurance, and ensuring consistency across datasets
• providing training and guidance to end-users on PowerBi usage and best practices
• guiding and encouraging less experienced team members in their professional growth
• guiding teams through change of processes to aid their understanding of new systems and technologies to help foster adaptability

We’re looking for someone with

• very good technical knowledge and understanding to enable delivery of a range of activities within business transformation and technology enhancement 
• a relevant qualification, or working towards a relevant qualification, along with meeting CPD requirements  
• effective communication skills and the ability to converse with a range of people along with the ability to produce documentation of a slight to moderately complex nature with high accuracy and attention to detail 
• the ability to identify and resolve slight to moderately complex issues, with support and direction 
• a pro-active and self-sufficient approach to meet deadlines and objectives, with support and direction as required 
• the ability to work to specified standards and service levels along with demonstrating a wider thought process around tasks, such as potential impact of actions and associated risk 
• a positive and committed approach
• proficiency in Power BI, including experience in developing dashboards, reports, and data visualizations to support business decision-making

Senior Manager - Cyber Risk Advisory – Guernsey/Jersey

Job Description & Summary

The PwC CI Cyber Risk Advisory team helps clients to understand their cyber risks and define and execute a strategy which enables the business to deliver its objectives within their desired risk envelope.

We support client leadership teams to define their risk appetite and a proportionate target state of cyber capability and maturity to deliver it; we define operating and governance models to make cyber security a sustainable capability which responds to evolving business priorities; we deliver complex multi-year transformation programmes both uplifting clients’ cyber security capability and baking cyber security into other transformation agendas.

You will be part of a growing team and will work closely with other PwC member firms to deliver services to our local clients. You will have access to the top Cybersecurity, Privacy, and Risk Assurance professionals at PwC across the globe and our extensive network of Alliance partners.

As a Senior Manager, you will coordinate teams of problem solvers, helping to solve complex business issues from strategy to execution.

Responsibilities:

• • Overseeing and managing and delivering cyber security and cyber risk projects, including reviewing documentation and reports, and quality assuring the work produced by junior team members.
  • Owning engagement commercials (including budgets and timelines).
  • Leading teams across a portfolio of cyber risk projects and clients.
  • Working as a subject matter expert in your field to support a team, and/or managing a larger team in delivering engagements at scale.
  • Building and maintaining client relationships and establishing credibility by demonstrating knowledge of various aspects of cyber security and identifying opportunities where PwC can assist.
  • Identifying client issues and qualifying opportunities for PwC to respond to those challenges and working with senior members of the team in developing client proposals and solution offerings.
  • Leading teams to respond to RFP’s and produce proposals to address client cyber security challenges.
  • Contributing to PwC’s voice in the market through delivering commercial campaigns aligned to cyber risk and authoring thought leadership

Direct Reports:

• • This role reports to:

○ Director

○ Head of Risk Assurance Services

• • Reporting to this role:

○ Associates

○ Senior Associates

○ Managers

Qualifications & Certifications:

• • Bachelor’s degree, preferably Information Technology related.
  • Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), ISC2 Certified Information Systems Security Professional (CISSP) or ISACA Certified in Risk and Information Systems Control (CRISC).

Skills & Experience Required:

Essential skills:

Demonstrates extensive knowledge and/or a proven record of success in:

• • Providing industry-leading practices in cyber risk management and regulatory compliance
  • Leveraging knowledge of common regulatory requirements as well as industry frameworks such as NIST CSF, ISO27001, COBIT, COSO and PCI
  • Managing and overseeing large projects involving information security, technology risk management, cybersecurity or cyber risk management.
  • Minimum of 5 years’ experience in similar role.

Travel Requirements:

Some travel will be required in this role (up to 25%).

CI Platform Support Officer - Guerney

We are looking for an Officer to provide business support and implementation of key strategic platform initiatives and projects within the Channel Islands, UK and Mauritius.

Your responsibilities will include:

• Ensuring all issues raised by the business are investigated and resolved in a timely manner.
• Acting as a liaison between the Business Applications Management team and the business; translating business requirements into viable specifications.
• Writing and executing test plans for test development changes and upgrades, rolling out training to the business, as required.
• Identifying and ensuring appropriate controls are in place to mitigate risk.
• Maximising operational efficiency.
• Ensuring good internal communication lines are maintained with all departments.

Your qualifications and skills:

• Excellent IT skills.
• Five years' experience in a related business/technical analysis and/or change management role.
• A proven track record of delivering similar capabilities.
• Supporting qualifications.
• A willingness to travel to a level necessary to perform the role effectively.

Service Desk Analyst

Who we’re looking for *

We are looking for a dynamic and Detail-oriented IT Service Desk Analyst to provide technical support to end-users while managing IT hardware inventory. This role ensures smooth IT operations and efficient stock management, ensuring that IT equipment and assets are properly tracked, maintained and available when needed.

Why we need you *

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

 having a dedicated resource who understands both IT infrastructure and product specifications ensures compliance with industry standards, such as SOX, while maintaining data integrity and security. This synergy between the two areas enhances collaboration, drives innovation, and supports the organization’s overall goals.

What you’ll be doing

As part of your role, your responsibilities will include:

• Provide first-line Technical Support
  • Support of Hardware and Software Support
  • Support of Network related issues in office
• Respond to and resolve IT support tickets
  • Support Via Phone, Email and in-person
  • Escalate complex technical issues to appropriate teams
• Document issues, Solutions, and best Practices
  • Update IT Knowledge base
  • Ensure IT security compliance (ISO/SOX)
  • Follow the JML process for all users
• Manage IT asset inventory
  • Ensuring accurate tracking of all IT Equipment and accessories
  • Monitor stock levels and or IT supplies as needed
  • Receive, inspect and Log new IT equipment

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table *

The necessary skills that we require for this role include:

• Education: Diploma/Degree in IT , Computer science or related Fields, A+, N+ , AZ-900 or MS-900
• Experience: 3 – 5 Years in IT support role
• Technical Skills: Knowledge of Windows, MacOS, Microsoft Azure, Intune and common enterprise Applications, Basic Networking and troubleshooting skills, Experience with IT asset management tools and ticketing systems.
• Soft Skills: Strong Problem-Solving and analytical abilities, Excellent communication and customer service skills, Ability to multitask and prioritize in a fast-paced environment.

Desirable skills you’ve got up your sleeve *

It would be great if you also have some of the following skills:

• Experience with Reporting and Trend Analysis.
• Experience with Video Conferencing Units (e.g. Polycom, Logitech).
• ITIL certified.
• Experience with Intune.