IT Service Manager - Guernsey or Jersey

Overview

We are seeking an experienced and driven IT Service Manager to lead the day-to-day management, governance and continual improvement of our technology services. Reporting to the Senior Manager, Technology, you will play a pivotal role in ensuring that IT services remain reliable, secure, resilient and aligned to business needs, customer expectations and regulatory requirements.

This is an exciting opportunity for a service-focused technology professional to shape and enhance IT service management practices, lead operational excellence, and drive continuous improvement across a complex technology environment. You will act as a key link between Technology, business stakeholders, Information Security, Operational Resilience teams and third-party suppliers, helping to deliver exceptional service outcomes and a strong customer experience.

The role can be based in Guernsey or Jersey.

Key Accountabilities

• Lead and continuously improve the IT Service Management framework, ensuring alignment with business requirements, regulatory expectations and industry best practice.
• Manage core ITSM disciplines including Service Desk, Incident, Major Incident, Problem, Change, Service Request, Service Level, Configuration, Asset and Knowledge Management.
• Ensure the delivery of responsive, customer-focused support services, improving user experience, first-contact resolution, self-service capabilities and service performance.
• Own major incident management processes, coordinating technical teams, business stakeholders and suppliers to restore services quickly and effectively.
• Lead root cause analysis and post-incident reviews, ensuring lessons learned are captured and improvements implemented.
• Manage change enablement processes, including governance, risk assessment, scheduling and operational readiness for production releases.
• Monitor and report on service performance, supplier delivery, operational risks and improvement initiatives, providing meaningful management information to senior stakeholders.
• Support operational resilience, business continuity and disaster recovery activities by maintaining service maps, configuration information and recovery dependencies.
• Build strong relationships with business service owners, suppliers and key stakeholders, promoting accountability, collaboration and service excellence.
• Lead, coach and develop IT service and operations colleagues, fostering a culture of ownership, continuous improvement and customer focus.

Requirements

Essential

• Significant experience in IT Service Management, Service Delivery or Technology Operations within business-critical environments.
• Strong practical knowledge of ITSM disciplines including Incident, Problem, Change, Service Desk, Service Level and Asset Management.
• Proven experience managing major incidents, service restoration, change governance and service improvement programmes.
• Experience leading service desk operations, technology support teams or multi-supplier service environments.
• Strong understanding of service reporting, operational controls, risk management, root cause analysis and performance measurement.
• Working knowledge of infrastructure, cloud services, networks, applications, end-user technology and monitoring solutions.
• Excellent stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiences.
• Experience working within a regulated and customer-focused environment, ideally within financial services.
• Experience using enterprise ITSM platforms and producing meaningful management information and reporting.

Desirable

• ITIL 4 Foundation certification or higher.
• Experience with ServiceNow or a comparable enterprise ITSM platform.
• Knowledge of operational resilience, business continuity and disaster recovery frameworks.
• Experience implementing service automation, self-service, observability or service experience improvements.
• Supplier management experience, including SLA monitoring, service reviews and performance improvement initiatives.
• Previous people management, coaching or team development experience.

IT Service Manager - Guernsey or Jersey

Overview

We are seeking an experienced and driven IT Service Manager to lead the day-to-day management, governance and continual improvement of our technology services. Reporting to the Senior Manager, Technology, you will play a pivotal role in ensuring that IT services remain reliable, secure, resilient and aligned to business needs, customer expectations and regulatory requirements.

This is an exciting opportunity for a service-focused technology professional to shape and enhance IT service management practices, lead operational excellence, and drive continuous improvement across a complex technology environment. You will act as a key link between Technology, business stakeholders, Information Security, Operational Resilience teams and third-party suppliers, helping to deliver exceptional service outcomes and a strong customer experience.

The role can be based in Guernsey or Jersey.

Key Accountabilities

• Lead and continuously improve the IT Service Management framework, ensuring alignment with business requirements, regulatory expectations and industry best practice.
• Manage core ITSM disciplines including Service Desk, Incident, Major Incident, Problem, Change, Service Request, Service Level, Configuration, Asset and Knowledge Management.
• Ensure the delivery of responsive, customer-focused support services, improving user experience, first-contact resolution, self-service capabilities and service performance.
• Own major incident management processes, coordinating technical teams, business stakeholders and suppliers to restore services quickly and effectively.
• Lead root cause analysis and post-incident reviews, ensuring lessons learned are captured and improvements implemented.
• Manage change enablement processes, including governance, risk assessment, scheduling and operational readiness for production releases.
• Monitor and report on service performance, supplier delivery, operational risks and improvement initiatives, providing meaningful management information to senior stakeholders.
• Support operational resilience, business continuity and disaster recovery activities by maintaining service maps, configuration information and recovery dependencies.
• Build strong relationships with business service owners, suppliers and key stakeholders, promoting accountability, collaboration and service excellence.
• Lead, coach and develop IT service and operations colleagues, fostering a culture of ownership, continuous improvement and customer focus.

Requirements

Essential

• Significant experience in IT Service Management, Service Delivery or Technology Operations within business-critical environments.
• Strong practical knowledge of ITSM disciplines including Incident, Problem, Change, Service Desk, Service Level and Asset Management.
• Proven experience managing major incidents, service restoration, change governance and service improvement programmes.
• Experience leading service desk operations, technology support teams or multi-supplier service environments.
• Strong understanding of service reporting, operational controls, risk management, root cause analysis and performance measurement.
• Working knowledge of infrastructure, cloud services, networks, applications, end-user technology and monitoring solutions.
• Excellent stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiences.
• Experience working within a regulated and customer-focused environment, ideally within financial services.
• Experience using enterprise ITSM platforms and producing meaningful management information and reporting.

Desirable

• ITIL 4 Foundation certification or higher.
• Experience with ServiceNow or a comparable enterprise ITSM platform.
• Knowledge of operational resilience, business continuity and disaster recovery frameworks.
• Experience implementing service automation, self-service, observability or service experience improvements.
• Supplier management experience, including SLA monitoring, service reviews and performance improvement initiatives.
• Previous people management, coaching or team development experience.

Senior Manager, Engineering - Guernsey or Jersey

Overview

We are seeking a highly capable and forward-thinking Senior Manager, Engineering to join our Technology leadership team at Skipton International. This is a pivotal role responsible for driving transformation and modernisation across our technology landscape.

Reporting to the CIO, you will lead multiple engineering teams spanning software development, infrastructure, and cloud platforms. You will define and deliver a scalable, secure, and efficient technology environment that underpins our strategic ambitions.

Working in close partnership with product, operations, security, and business stakeholders, you will translate business goals into robust, modern engineering solutions, ensuring high-quality delivery, operational resilience, and continuous improvement.

This role is based in Guernsey or Jersey and includes participation in key governance forums such as the Technical Design Authority and Change Committee.

Key Accountabilities

Technology Strategy, Architecture & Design

• Define and maintain a scalable, secure, and efficient IT architecture aligned to business strategy.
• Act as the authority on solution design, including application and supplier selection.
• Chair the Technical Design Authority (TDA), ensuring informed, evidence-based decisions.
• Own the full technology lifecycle, from introduction through to retirement.

Software Development & Delivery

• Oversee the end-to-end engineering lifecycle (design, build, test, deploy and support).
• Establish and enhance engineering best practices (Agile, CI/CD, DevOps, automated testing).
• Ensure delivery roadmaps and release plans are realistic and aligned to business priorities.

Backlog Management & Portfolio Planning

• Own and govern development backlogs, ensuring prioritisation is clear and outcome-focused.
• Manage dependencies and competing priorities across the technology landscape.
• Balance new feature development with technical debt, resilience, and lifecycle management.

Infrastructure, Cloud & Hosting Strategy

• Ensure platforms and infrastructure are reliable, scalable, secure, and cost-effective.
• Develop and deliver an appropriate cloud and hosting strategy, including migrations.
• Optimise performance, availability, and cost (including cloud cost management/FinOps).

Security, Compliance & Operational Resilience

• Embed “secure by design” and “resilience by design” principles across all engineering activities.
• Define and maintain BCP and DR plans, ensuring alignment with RPO/RTO requirements.
• Ensure compliance with regulatory, data protection, and industry standards.

Leadership, People & Culture

• Lead, mentor, and develop engineering teams, fostering a high-performance culture.
• Set clear objectives and accountability for delivery, quality, and service.
• Champion continuous improvement, innovation, and knowledge sharing.
• Influence senior stakeholders and communicate complex technical concepts clearly.

Requirements

Essential

• Degree in Computer Science, Engineering, or equivalent professional experience.
• Proven leadership of multi-disciplinary engineering teams in complex environments.
• Strong experience in solution architecture and systems development management.
• Hands-on experience with modern engineering practices (Agile, CI/CD, DevOps, cloud-native).
• Demonstrable experience managing backlogs, roadmaps, and cross-platform dependencies.
• Solid understanding of cloud platforms (Azure, AWS, or GCP) and migration strategies.
• Strong knowledge of security, compliance, and operational resilience (BCP/DR, RPO/RTO).
• Experience in infrastructure and platform optimisation (performance, scalability, cost).
• Excellent stakeholder management and ability to communicate technical topics to non-technical audiences.
• Proven people leadership, coaching, and team development capability.

Desirable

• Professional certifications (e.g. cloud architect certifications, Agile/SAFe/Prince2 Agile, ITIL, COBIT).
• Security certifications (e.g. CISSP, CCSP).
• Experience in regulated sectors such as financial services.
• Knowledge of service management frameworks and their integration with DevOps.
• Experience with FinOps and cloud cost management practices.
• Exposure to data platforms, analytics, or integration technologies.
• Experience managing third-party vendors and SaaS providers.
• Participation in enterprise architecture forums or governance bodies.

Senior Manager, Engineering - Guernsey or Jersey

Overview

We are seeking a highly capable and forward-thinking Senior Manager, Engineering to join our Technology leadership team at Skipton International. This is a pivotal role responsible for driving transformation and modernisation across our technology landscape.

Reporting to the CIO, you will lead multiple engineering teams spanning software development, infrastructure, and cloud platforms. You will define and deliver a scalable, secure, and efficient technology environment that underpins our strategic ambitions.

Working in close partnership with product, operations, security, and business stakeholders, you will translate business goals into robust, modern engineering solutions, ensuring high-quality delivery, operational resilience, and continuous improvement.

This role is based in Guernsey or Jersey and includes participation in key governance forums such as the Technical Design Authority and Change Committee.

Key Accountabilities

Technology Strategy, Architecture & Design

• Define and maintain a scalable, secure, and efficient IT architecture aligned to business strategy.
• Act as the authority on solution design, including application and supplier selection.
• Chair the Technical Design Authority (TDA), ensuring informed, evidence-based decisions.
• Own the full technology lifecycle, from introduction through to retirement.

Software Development & Delivery

• Oversee the end-to-end engineering lifecycle (design, build, test, deploy and support).
• Establish and enhance engineering best practices (Agile, CI/CD, DevOps, automated testing).
• Ensure delivery roadmaps and release plans are realistic and aligned to business priorities.

Backlog Management & Portfolio Planning

• Own and govern development backlogs, ensuring prioritisation is clear and outcome-focused.
• Manage dependencies and competing priorities across the technology landscape.
• Balance new feature development with technical debt, resilience, and lifecycle management.

Infrastructure, Cloud & Hosting Strategy

• Ensure platforms and infrastructure are reliable, scalable, secure, and cost-effective.
• Develop and deliver an appropriate cloud and hosting strategy, including migrations.
• Optimise performance, availability, and cost (including cloud cost management/FinOps).

Security, Compliance & Operational Resilience

• Embed “secure by design” and “resilience by design” principles across all engineering activities.
• Define and maintain BCP and DR plans, ensuring alignment with RPO/RTO requirements.
• Ensure compliance with regulatory, data protection, and industry standards.

Leadership, People & Culture

• Lead, mentor, and develop engineering teams, fostering a high-performance culture.
• Set clear objectives and accountability for delivery, quality, and service.
• Champion continuous improvement, innovation, and knowledge sharing.
• Influence senior stakeholders and communicate complex technical concepts clearly.

Requirements

Essential

• Degree in Computer Science, Engineering, or equivalent professional experience.
• Proven leadership of multi-disciplinary engineering teams in complex environments.
• Strong experience in solution architecture and systems development management.
• Hands-on experience with modern engineering practices (Agile, CI/CD, DevOps, cloud-native).
• Demonstrable experience managing backlogs, roadmaps, and cross-platform dependencies.
• Solid understanding of cloud platforms (Azure, AWS, or GCP) and migration strategies.
• Strong knowledge of security, compliance, and operational resilience (BCP/DR, RPO/RTO).
• Experience in infrastructure and platform optimisation (performance, scalability, cost).
• Excellent stakeholder management and ability to communicate technical topics to non-technical audiences.
• Proven people leadership, coaching, and team development capability.

Desirable

• Professional certifications (e.g. cloud architect certifications, Agile/SAFe/Prince2 Agile, ITIL, COBIT).
• Security certifications (e.g. CISSP, CCSP).
• Experience in regulated sectors such as financial services.
• Knowledge of service management frameworks and their integration with DevOps.
• Experience with FinOps and cloud cost management practices.
• Exposure to data platforms, analytics, or integration technologies.
• Experience managing third-party vendors and SaaS providers.
• Participation in enterprise architecture forums or governance bodies.

IT Service Manager - Guernsey or Jersey

Overview

We are seeking an experienced and driven IT Service Manager to lead the day-to-day management, governance and continual improvement of our technology services. Reporting to the Senior Manager, Technology, you will play a pivotal role in ensuring that IT services remain reliable, secure, resilient and aligned to business needs, customer expectations and regulatory requirements.

This is an exciting opportunity for a service-focused technology professional to shape and enhance IT service management practices, lead operational excellence, and drive continuous improvement across a complex technology environment. You will act as a key link between Technology, business stakeholders, Information Security, Operational Resilience teams and third-party suppliers, helping to deliver exceptional service outcomes and a strong customer experience.

The role can be based in Guernsey or Jersey.

Key Accountabilities

• Lead and continuously improve the IT Service Management framework, ensuring alignment with business requirements, regulatory expectations and industry best practice.
• Manage core ITSM disciplines including Service Desk, Incident, Major Incident, Problem, Change, Service Request, Service Level, Configuration, Asset and Knowledge Management.
• Ensure the delivery of responsive, customer-focused support services, improving user experience, first-contact resolution, self-service capabilities and service performance.
• Own major incident management processes, coordinating technical teams, business stakeholders and suppliers to restore services quickly and effectively.
• Lead root cause analysis and post-incident reviews, ensuring lessons learned are captured and improvements implemented.
• Manage change enablement processes, including governance, risk assessment, scheduling and operational readiness for production releases.
• Monitor and report on service performance, supplier delivery, operational risks and improvement initiatives, providing meaningful management information to senior stakeholders.
• Support operational resilience, business continuity and disaster recovery activities by maintaining service maps, configuration information and recovery dependencies.
• Build strong relationships with business service owners, suppliers and key stakeholders, promoting accountability, collaboration and service excellence.
• Lead, coach and develop IT service and operations colleagues, fostering a culture of ownership, continuous improvement and customer focus.

Requirements

Essential

• Significant experience in IT Service Management, Service Delivery or Technology Operations within business-critical environments.
• Strong practical knowledge of ITSM disciplines including Incident, Problem, Change, Service Desk, Service Level and Asset Management.
• Proven experience managing major incidents, service restoration, change governance and service improvement programmes.
• Experience leading service desk operations, technology support teams or multi-supplier service environments.
• Strong understanding of service reporting, operational controls, risk management, root cause analysis and performance measurement.
• Working knowledge of infrastructure, cloud services, networks, applications, end-user technology and monitoring solutions.
• Excellent stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiences.
• Experience working within a regulated and customer-focused environment, ideally within financial services.
• Experience using enterprise ITSM platforms and producing meaningful management information and reporting.

Desirable

• ITIL 4 Foundation certification or higher.
• Experience with ServiceNow or a comparable enterprise ITSM platform.
• Knowledge of operational resilience, business continuity and disaster recovery frameworks.
• Experience implementing service automation, self-service, observability or service experience improvements.
• Supplier management experience, including SLA monitoring, service reviews and performance improvement initiatives.
• Previous people management, coaching or team development experience.

IT Service Manager - Guernsey or Jersey

Overview

We are seeking an experienced and driven IT Service Manager to lead the day-to-day management, governance and continual improvement of our technology services. Reporting to the Senior Manager, Technology, you will play a pivotal role in ensuring that IT services remain reliable, secure, resilient and aligned to business needs, customer expectations and regulatory requirements.

This is an exciting opportunity for a service-focused technology professional to shape and enhance IT service management practices, lead operational excellence, and drive continuous improvement across a complex technology environment. You will act as a key link between Technology, business stakeholders, Information Security, Operational Resilience teams and third-party suppliers, helping to deliver exceptional service outcomes and a strong customer experience.

The role can be based in Guernsey or Jersey.

Key Accountabilities

• Lead and continuously improve the IT Service Management framework, ensuring alignment with business requirements, regulatory expectations and industry best practice.
• Manage core ITSM disciplines including Service Desk, Incident, Major Incident, Problem, Change, Service Request, Service Level, Configuration, Asset and Knowledge Management.
• Ensure the delivery of responsive, customer-focused support services, improving user experience, first-contact resolution, self-service capabilities and service performance.
• Own major incident management processes, coordinating technical teams, business stakeholders and suppliers to restore services quickly and effectively.
• Lead root cause analysis and post-incident reviews, ensuring lessons learned are captured and improvements implemented.
• Manage change enablement processes, including governance, risk assessment, scheduling and operational readiness for production releases.
• Monitor and report on service performance, supplier delivery, operational risks and improvement initiatives, providing meaningful management information to senior stakeholders.
• Support operational resilience, business continuity and disaster recovery activities by maintaining service maps, configuration information and recovery dependencies.
• Build strong relationships with business service owners, suppliers and key stakeholders, promoting accountability, collaboration and service excellence.
• Lead, coach and develop IT service and operations colleagues, fostering a culture of ownership, continuous improvement and customer focus.

Requirements

Essential

• Significant experience in IT Service Management, Service Delivery or Technology Operations within business-critical environments.
• Strong practical knowledge of ITSM disciplines including Incident, Problem, Change, Service Desk, Service Level and Asset Management.
• Proven experience managing major incidents, service restoration, change governance and service improvement programmes.
• Experience leading service desk operations, technology support teams or multi-supplier service environments.
• Strong understanding of service reporting, operational controls, risk management, root cause analysis and performance measurement.
• Working knowledge of infrastructure, cloud services, networks, applications, end-user technology and monitoring solutions.
• Excellent stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiences.
• Experience working within a regulated and customer-focused environment, ideally within financial services.
• Experience using enterprise ITSM platforms and producing meaningful management information and reporting.

Desirable

• ITIL 4 Foundation certification or higher.
• Experience with ServiceNow or a comparable enterprise ITSM platform.
• Knowledge of operational resilience, business continuity and disaster recovery frameworks.
• Experience implementing service automation, self-service, observability or service experience improvements.
• Supplier management experience, including SLA monitoring, service reviews and performance improvement initiatives.
• Previous people management, coaching or team development experience.

IT Project Manager - Guernsey or Jersey

We are seeking an experienced and driven IT Project Manager to join our Technology team in either Jersey or Guernsey. Reporting to the Senior Manager - Engineering, you will be responsible for planning, executing, and delivering a diverse portfolio of technology and business change projects, ensuring they are completed on time, within budget, and to the highest quality standards.

This role requires a confident project leader who can bring clarity to complex business outcomes, work effectively in ambiguous environments, and build strong relationships with stakeholders at all levels. You will play a key role in driving collaboration across teams, leading governance forums and workshops, and ensuring successful project delivery from initiation through to operational handover.

If you thrive in a fast-paced environment, enjoy managing competing priorities, and have a passion for delivering meaningful change, we'd love to hear from you.

Key Accountabilities

• Lead the planning, execution, and delivery of technology and business change projects, ensuring alignment with strategic objectives.
• Define project scope, objectives, timelines, milestones, and deliverables appropriate to project size and complexity.
• Build and maintain strong stakeholder relationships, managing expectations and ensuring effective communication throughout the project lifecycle.
• Chair and facilitate project governance meetings, workshops, and committee discussions, ensuring productive engagement and clear decision-making.
• Coordinate resources, manage workloads, and optimise team productivity across multiple workstreams.
• Identify, assess, and manage project risks and issues, developing mitigation strategies and driving timely resolutions.
• Support the development of business cases and monitor project budgets to ensure effective cost management and value delivery.
• Manage project change requests, ensuring scope changes are appropriately assessed, controlled, and communicated.
• Maintain end-to-end quality assurance across project documentation, deliverables, benefits realisation, and project governance.
• Ensure operational readiness by supporting implementation planning, business change impact assessments, and transition into business-as-usual activities.
• Deliver accurate and timely project reporting, ensuring compliance with established project management standards and governance frameworks.
• Drive continuous improvement by capturing lessons learned and applying best practices across future initiatives.

Requirements

Qualifications

• Recognised Project Management qualification such as PRINCE2, PMP, Agile, or equivalent.

Experience

• Proven experience delivering technology projects and organisational change or transformation initiatives.
• Strong understanding of project governance frameworks and structured delivery methodologies.
• Experience working within complex, matrix-managed environments.
• Demonstrated ability to manage multiple stakeholders and deliver successful outcomes across cross-functional teams.
• Experience leading governance forums, steering committees, and stakeholder workshops.
• Strong knowledge of project lifecycle management, risk management, budgeting, and change control processes.

Skills

• Excellent project planning and organisational skills.
• Strong stakeholder management and communication abilities.
• Effective facilitation and presentation skills.
• Strong analytical and problem-solving capabilities.
• Ability to manage competing priorities and maintain delivery momentum.
• Commercial awareness and financial management skills.
• High level of attention to detail and commitment to quality.

Personal Attributes

• Accountability and ownership.
• Professional credibility and confidence.
• Resilience and composure under pressure.
• Proactive, self-motivated, and results-driven.
• Strong influencing and persuasion skills.
• Adaptable and flexible in changing environments.
• Collaborative approach with excellent relationship-building skills.
• Exceptional attention to detail and commitment to successful outcomes.

What Success Looks Like

Success in this role will be demonstrated through:

• Consistent on-time project delivery.
• Effective budget management.
• Strong stakeholder satisfaction and engagement.
• Proactive identification and mitigation of risks.
• High-quality governance and reporting standards.
• Successful adoption of project outcomes and business changes.
• Delivery of measurable business benefits and operational improvements.

IT Project Manager - Guernsey or Jersey

We are seeking an experienced and driven IT Project Manager to join our Technology team in either Jersey or Guernsey. Reporting to the Senior Manager - Engineering, you will be responsible for planning, executing, and delivering a diverse portfolio of technology and business change projects, ensuring they are completed on time, within budget, and to the highest quality standards.

This role requires a confident project leader who can bring clarity to complex business outcomes, work effectively in ambiguous environments, and build strong relationships with stakeholders at all levels. You will play a key role in driving collaboration across teams, leading governance forums and workshops, and ensuring successful project delivery from initiation through to operational handover.

If you thrive in a fast-paced environment, enjoy managing competing priorities, and have a passion for delivering meaningful change, we'd love to hear from you.

Key Accountabilities

• Lead the planning, execution, and delivery of technology and business change projects, ensuring alignment with strategic objectives.
• Define project scope, objectives, timelines, milestones, and deliverables appropriate to project size and complexity.
• Build and maintain strong stakeholder relationships, managing expectations and ensuring effective communication throughout the project lifecycle.
• Chair and facilitate project governance meetings, workshops, and committee discussions, ensuring productive engagement and clear decision-making.
• Coordinate resources, manage workloads, and optimise team productivity across multiple workstreams.
• Identify, assess, and manage project risks and issues, developing mitigation strategies and driving timely resolutions.
• Support the development of business cases and monitor project budgets to ensure effective cost management and value delivery.
• Manage project change requests, ensuring scope changes are appropriately assessed, controlled, and communicated.
• Maintain end-to-end quality assurance across project documentation, deliverables, benefits realisation, and project governance.
• Ensure operational readiness by supporting implementation planning, business change impact assessments, and transition into business-as-usual activities.
• Deliver accurate and timely project reporting, ensuring compliance with established project management standards and governance frameworks.
• Drive continuous improvement by capturing lessons learned and applying best practices across future initiatives.

Requirements

Qualifications

• Recognised Project Management qualification such as PRINCE2, PMP, Agile, or equivalent.

Experience

• Proven experience delivering technology projects and organisational change or transformation initiatives.
• Strong understanding of project governance frameworks and structured delivery methodologies.
• Experience working within complex, matrix-managed environments.
• Demonstrated ability to manage multiple stakeholders and deliver successful outcomes across cross-functional teams.
• Experience leading governance forums, steering committees, and stakeholder workshops.
• Strong knowledge of project lifecycle management, risk management, budgeting, and change control processes.

Skills

• Excellent project planning and organisational skills.
• Strong stakeholder management and communication abilities.
• Effective facilitation and presentation skills.
• Strong analytical and problem-solving capabilities.
• Ability to manage competing priorities and maintain delivery momentum.
• Commercial awareness and financial management skills.
• High level of attention to detail and commitment to quality.

Personal Attributes

• Accountability and ownership.
• Professional credibility and confidence.
• Resilience and composure under pressure.
• Proactive, self-motivated, and results-driven.
• Strong influencing and persuasion skills.
• Adaptable and flexible in changing environments.
• Collaborative approach with excellent relationship-building skills.
• Exceptional attention to detail and commitment to successful outcomes.

What Success Looks Like

Success in this role will be demonstrated through:

• Consistent on-time project delivery.
• Effective budget management.
• Strong stakeholder satisfaction and engagement.
• Proactive identification and mitigation of risks.
• High-quality governance and reporting standards.
• Successful adoption of project outcomes and business changes.
• Delivery of measurable business benefits and operational improvements.

Senior Manager, Technology - Guernsey or Jersey

Overview

We are seeking an experienced and forward-thinking Senior Manager - Technology to lead the delivery, operation and continuous improvement of our technology platforms, infrastructure and technical services.

As a key member of the Technology Leadership Team, you will play a critical role in translating business strategy into technology outcomes, ensuring that services are secure, resilient, scalable and cost-effective. Working closely with stakeholders across the business, you will drive operational excellence, support strategic transformation initiatives and help shape the future technology landscape.

This is an excellent opportunity for a technology leader who combines strategic vision with hands-on operational expertise and is passionate about delivering reliable, modern technology services within a regulated environment.

Key Accountabilities

Technology Operations & Service Delivery

• Lead the end-to-end delivery of technology services across infrastructure, networks, platforms, end-user services and core business systems.
• Ensure high levels of availability, performance and resilience across all technology services.
• Own and continuously improve IT Service Management (ITSM) processes, including incident, problem, change and service request management.
• Drive adoption of modern service management practices, including monitoring, observability, automation and proactive operational management.
• Foster a service reliability mindset across technology teams.

Platform, Infrastructure & Cloud

• Oversee infrastructure, hosting and cloud services, ensuring platforms remain secure, scalable and cost-effective.
• Support the development and execution of cloud and platform strategies.
• Champion modern infrastructure practices, including automation, DevOps alignment and infrastructure-as-code methodologies.
• Ensure effective lifecycle management and optimisation of technology platforms.

Security, Risk & Operational Resilience

• Maintain and enhance the organisation's technology security posture.
• Lead cybersecurity monitoring, controls and incident response activities.
• Oversee Business Continuity Planning and Disaster Recovery capabilities, ensuring resilience targets are achieved.
• Embed operational resilience principles and ensure services remain within agreed impact tolerances.
• Act as the senior escalation point for major security and resilience incidents.

Governance, Risk & Compliance

• Develop and maintain technology policies, standards and procedures aligned with regulatory requirements and best practice.
• Ensure effective first-line risk ownership within Technology.
• Lead internal and external audit activities, delivering successful outcomes and continuous improvement.
• Maintain robust documentation, controls and compliance processes.

Financial & Supplier Management

• Manage technology operational budgets and support strategic planning activities.
• Develop strong relationships with third-party suppliers and service providers, ensuring performance and contractual obligations are met.
• Lead technology procurement activities and contribute to vendor strategy.
• Drive cost optimisation initiatives while maximising value from technology investments.

Strategic Leadership

• Support the CIO in shaping and delivering the Technology, Digital and Data strategy.
• Contribute to technology transformation programmes, digital innovation and AI adoption initiatives.
• Build strong partnerships with business stakeholders and technology teams to align services with organisational objectives.
• Provide regular reporting and insight on service performance, risks, security, resilience and operational effectiveness.

Requirements

Essential Skills & Experience

• Significant technology leadership experience, typically gained over 10-15 years or more in progressively senior roles.
• Proven success delivering technology strategy and operational excellence in complex environments.
• Experience within Financial Services or another highly regulated industry.
• Strong understanding of modern technology ecosystems including cloud platforms, infrastructure, service management and operational support.
• Demonstrable experience leading technology operations, platform services or infrastructure functions.
• Experience managing large-scale technology change and transformation initiatives.
• Strong stakeholder management skills with the ability to influence at senior leadership and executive level.
• Experience managing third-party vendors and strategic technology suppliers.
• Ability to balance strategic priorities with hands-on operational leadership in a fast-paced environment.

Desirable Qualifications & Knowledge

• ITIL v4 certification or equivalent.
• CISSP, CISM or similar security qualification.
• Cloud certifications such as Microsoft Azure or AWS.
• Experience of technology business management (TBM) or technology financial management frameworks.
• Knowledge of risk management, governance and audit practices

Senior Manager, Technology - Guernsey or Jersey

Overview

We are seeking an experienced and forward-thinking Senior Manager - Technology to lead the delivery, operation and continuous improvement of our technology platforms, infrastructure and technical services.

As a key member of the Technology Leadership Team, you will play a critical role in translating business strategy into technology outcomes, ensuring that services are secure, resilient, scalable and cost-effective. Working closely with stakeholders across the business, you will drive operational excellence, support strategic transformation initiatives and help shape the future technology landscape.

This is an excellent opportunity for a technology leader who combines strategic vision with hands-on operational expertise and is passionate about delivering reliable, modern technology services within a regulated environment.

Key Accountabilities

Technology Operations & Service Delivery

• Lead the end-to-end delivery of technology services across infrastructure, networks, platforms, end-user services and core business systems.
• Ensure high levels of availability, performance and resilience across all technology services.
• Own and continuously improve IT Service Management (ITSM) processes, including incident, problem, change and service request management.
• Drive adoption of modern service management practices, including monitoring, observability, automation and proactive operational management.
• Foster a service reliability mindset across technology teams.

Platform, Infrastructure & Cloud

• Oversee infrastructure, hosting and cloud services, ensuring platforms remain secure, scalable and cost-effective.
• Support the development and execution of cloud and platform strategies.
• Champion modern infrastructure practices, including automation, DevOps alignment and infrastructure-as-code methodologies.
• Ensure effective lifecycle management and optimisation of technology platforms.

Security, Risk & Operational Resilience

• Maintain and enhance the organisation's technology security posture.
• Lead cybersecurity monitoring, controls and incident response activities.
• Oversee Business Continuity Planning and Disaster Recovery capabilities, ensuring resilience targets are achieved.
• Embed operational resilience principles and ensure services remain within agreed impact tolerances.
• Act as the senior escalation point for major security and resilience incidents.

Governance, Risk & Compliance

• Develop and maintain technology policies, standards and procedures aligned with regulatory requirements and best practice.
• Ensure effective first-line risk ownership within Technology.
• Lead internal and external audit activities, delivering successful outcomes and continuous improvement.
• Maintain robust documentation, controls and compliance processes.

Financial & Supplier Management

• Manage technology operational budgets and support strategic planning activities.
• Develop strong relationships with third-party suppliers and service providers, ensuring performance and contractual obligations are met.
• Lead technology procurement activities and contribute to vendor strategy.
• Drive cost optimisation initiatives while maximising value from technology investments.

Strategic Leadership

• Support the CIO in shaping and delivering the Technology, Digital and Data strategy.
• Contribute to technology transformation programmes, digital innovation and AI adoption initiatives.
• Build strong partnerships with business stakeholders and technology teams to align services with organisational objectives.
• Provide regular reporting and insight on service performance, risks, security, resilience and operational effectiveness.

Requirements

Essential Skills & Experience

• Significant technology leadership experience, typically gained over 10-15 years or more in progressively senior roles.
• Proven success delivering technology strategy and operational excellence in complex environments.
• Experience within Financial Services or another highly regulated industry.
• Strong understanding of modern technology ecosystems including cloud platforms, infrastructure, service management and operational support.
• Demonstrable experience leading technology operations, platform services or infrastructure functions.
• Experience managing large-scale technology change and transformation initiatives.
• Strong stakeholder management skills with the ability to influence at senior leadership and executive level.
• Experience managing third-party vendors and strategic technology suppliers.
• Ability to balance strategic priorities with hands-on operational leadership in a fast-paced environment.

Desirable Qualifications & Knowledge

• ITIL v4 certification or equivalent.
• CISSP, CISM or similar security qualification.
• Cloud certifications such as Microsoft Azure or AWS.
• Experience of technology business management (TBM) or technology financial management frameworks.
• Knowledge of risk management, governance and audit practices