Assistant Manager, Client Services (Corporate)

We've an exciting opportunity for a talented Assistant Manager to join our ambitious, busy and growing Governance Services team in Guernsey.

You'll be responsible for providing high quality administration for a portfolio of corporate and fiduciary clients with particular emphasis on the client service aspects of the business, delivering excellent client services levels at all times. You'll assist in developing a team of motivated and highly proficient administrators, providing technical support and training.

In return, you'll work with a variety of interesting clients and receive professional development support to ensure you continue to grow as the business grows and achieve your full potential.

If you've solid experience in corporate, trust and fiduciary services and would like to join our friendly and professional team, we'd really like to hear from you. 

About the role

• Administer a portfolio of corporate clients and ensure that client relationships and transactions are managed effectively and to a high standard
• Act as a role model to all Governance Services employees and assist in developing a team of motivated, highly proficient administrators who act in accordance with the firm's values and in parallel to the law firm service levels
• Ensure you have an understanding of the transactions you're working on, provide technical support and training to team members as and when required
• Ensure client expectations are properly managed and valuable relationships are nurtured so as to maximise the reputation of the team in the market place and the potential for repeat work and referrals
• Assist with the effective management of the day to day activities of the team to include timely processing of work, meeting transactional and internal procedural deadlines, recording time (if applicable) and managing WIP and debt collection
• Ensure consistent high quality service levels are adhered to across your portfolio of clients and deal swiftly with any identified issues
• Be familiar and act at all times in accordance with the firm's policies and procedures
• Collaborate with the firm's Risk and Compliance team, ensuring all client due diligence is processed accurately and client reviews are up to date and keeping abreast of all relevant regulatory changes and industry standards
• Assist with the ongoing quality control of data input and maintenance within the corporate services practice management database
• Provide assistance with annual reviews of client entities
• Assist with the monthly/quarterly billing process and monitoring of outstanding fees
• Maintain CPD levels required for your role

About you - essential requirements

• Proven corporate administration experience 
• A relevant professional qualification (such as STEP or CGI)
• Good working knowledge of Microsoft desktop software
• Knowledge of specialist software e.g. Document Management Systems and Viewpoint would be an advantage 
• Great communication and interpersonal skills
• Proven ability to build relationships and work as part of a team
• A positive and flexible approach
• Ability to manage and prioritise tasks, time and people in order to meet deadlines
• Ability to work independently

Senior Client Compliance Administrator

Our newly established Client Compliance team is looking for a Senior Compliance Administrator to support our Mourant Governance Services "MGS" team.

With our role, you'll monitor and report for a range of client entities, assist with analysing new legal and regulatory requirements and assist with providing or arranging relevant training for the MGS team.

If you would like to join an ambitious and forward-thinking firm whose inclusive culture and values recognise that its people are fundamental to its success, we would love to hear from you!

About the role

• Provide support to the client entity Money Laundering Compliance Officer (MLCO) and client entity Money Laundering Reporting Officer (MLRO) including:
  • Assist with performing day to day compliance activities, monitoring and reporting for a range of client entities.
  • Assist with monitoring compliance with, and testing of the effectiveness of AML/CFT systems and controls in line with a risk-based approach.
  • Drafting AML Manuals and relevant risk assessments in a timely manner.
  • Assist with drafting of regulatory reporting to be delivered to client entity boards.
  • Assist with attending and updating the client entity boards on AML/CFT and regulatory compliance systems and controls.
  • Assist with the management and development of AML/CFT regulatory processes, including reviewing local regulatory websites and reporting pertinent information and updates.
  • Maintaining regulatory correspondence, regulatory updates logs and other key registers.
  • Assist on key initiatives and projects where required.
• Foster a culture of compliance through embedding risk management principles in all collaboration within Risk and Compliance, other Business Service teams and the business.
• Assist with analysing new legal and regulatory requirements relating to your role, to secure our compliance culture and identify areas where new or improved policies and procedures are required.
• Assist with providing or arranging relevant training for the MGS team and client boards on our client entities AML/CFT obligations, so that the team are familiar with our controls framework and have the opportunity to ask questions.
• Keep abreast of relevant legal and regulatory changes and industry standards, to drive continuous improvement.

About you

Demonstratable experience in a AML or Compliance role within a regulated TCB and/or Funds Services business in Jersey.

Experience of dealing with all aspects of the JFSC AML/CFT and Regulatory Codes as it relates to client entities of a funds services business, with experience in other jurisdictions as well, deemed beneficial.

Understanding of the Jersey Private Fund Guide and its implementation.

Experience in assisting with regulatory type matters and regulators/auditors and other external stakeholders.

Experience of dealing with testing and implementation of systems, controls and policies and procedures to adequately meet the needs of regulated client entities.

Payroll and Reward Administrator, 6 Months Fixed Term

The HR team is dedicated to partnering with our colleagues and the leaders of the firm to both foster an inclusive environment and to position Mourant as a global employer of choice.  We are committed to delivering exceptional client service and to embracing change and the opportunities it provides, whilst doing this we live and demonstrate the Mourant Values.  

The role holder will be a member of the global reward team and will work closely with the Compensation & Benefits Officer, as well as the Senior HR Manager to ensure that we offer comprehensive and professional support to the firm in a range of areas associated with reward.  The primary focus for the role holder will be supporting with the monthly processing of all our payrolls, as well as any reward related administration tasks.  This role is also like to involve an element of project based work, including but not limited to, research, analysis, market intel gathering and report writing. 

We are looking for candidates seeking a role on a fixed term basis, up to 6 months. 

About the role

The Payroll and Reward Administrator will provide a comprehensive, professional administrative service against defined service standards.  In this role you will:

• Assist with the preparation of our outsourced payrolls for Hong Kong, Singapore, BVI and Mauritius ensuring that our external and internal deadlines are met
• Assist with the input and checking of our Jersey, Guernsey and Cayman payroll which is run internally
• Assist with the input of our bureau service payroll for the UK
• Support with all the administration relating to any statutory requirements across our jurisdiction i.e. submission of Jersey, Guernsey and BVI tax and social security returns
• Support with the administration associated with all our benefits including invoice processing and journalling of costs
• Support with any employee queries relating to reward 
• Support with conversation with employees in relation to changes to their benefits due to personal circumstances i.e. those taking family leave or relocating
• Support with the administration associated with all our pension schemes, including creating and submitting schedules to the relevant providers and processing of the payments accordingly in line with the relevant external and internal deadlines.
• Collaborating with our reward providers (payroll and benefits) and well as our brokers in relation to any queries, changes or development that may be required

About you – essential requirements

This role requires:

• Previous experience in an administrative or finance function with specific payroll experience being an advantage
• High level of accuracy, efficiency and proven ability to meet deadlines 
• Proven ability to collaborate effectively with team members and key stakeholders
• Practical knowledge of using payroll and HR systems
• Organisational and timekeeping skills 
• Comprehend the importance of confidentiality
• Knowledge of British Isles or International payrolls would be an advantage 

Head of Revenue

With more major industry awards under our belt this year, over 100 partners and faster growth than we've ever known, we're making a name for ourselves as an innovative firm that is doing things differently, whilst remaining committed to our people and clients.  

We're a team of just over 1,000 people with a variety of specialisms and experience working across 13 jurisdictions. We embrace different styles and different opinions and thrive on innovation.  Supporting personal opportunity, development and progression is key to our culture. The Finance function play a key role in driving efficiency across our global teams.

Continuing the expansion of the Finance function in Ogier to support the demands of this fast growing business, the Head of Revenue is a new role taking overall responsibility for the management of our working capital across Ogier Legal. Reporting into the Legal & Business Services Finance Director, this role is critical in ensuring robust financial management through effective and efficient operation of our billing and credit control functions and alignment to industry best practice on WIP and debt management.

Key Responsibilities

• Responsible for the effective and efficient functioning of the credit control and billing processes and teams across Ogier Legal
• Provide a single point of contact within the Finance team for executive level reviews of our WIP and debt balances
• Lead a global team of credit controllers and billing specialists – currently approximately 15 people, but with anticipated growth
• Matrix management of support staff in other reporting lines who perform billing or credit control tasks as part of their wider responsibilities
• Responsible for the implementation and continuous improvement of globally standardised processes for billing and credit control, aligned to industry best practice
• Demonstrate experience of ownership of billing and collections processes
• Work closely with the wider Finance team to provide clear and consistent financial reporting
• Developing and maintaining KPI reporting to track the efficiency of our working capital management and related processes
• Lead the relationship with our external third party debt collection agency
• Support fee earners on miscellaneous queries relating to WIP and debt balances
• Demonstrate excellent client service culture with Finance, Ogier and external parties
• Any other relevant matters as determined by the Finance Director or CFO

Skills Knowledge and Expertise

We're looking for a qualified accountant who holds a relevant qualification (e.g. ACCA, CIMA, ICAEW) and at least 5 years' experience within a law firm or professional services setting in a similar role.

Strong people management skills with at least 3 years' experience of leading and developing billing and credit control teams is essential along with proven experience of developing and delivering clear, accurate and relevant reports to aid decision making.

You'll also have demonstrated experience of leading or involvement in billing and credit control improvement projects and confidence to interact at executive level, with the ability to influence behaviour at Partner and senior management level.

A collaborative approach with excellent client service attitude, strong organisation, planning, written and verbal communication skills is fundamental for this role.

You'll also need strong IT skills in Microsoft applications, particularly Excel with an eye for detail and diligence to ensure accuracy of system, process and output.

Lean Six Sigma or other efficiency qualifications desirable.

Litigation Senior Associate - Jersey

To work as part of the team providing a full range of litigation services to the clients of Bedell Cristin, Jersey.  To take principal charge of work assignments within the team, with minimal partner intervention.  This will entail extensive direct client contact, being responsible for the supervision of junior legal assistant(s) and taking an active role in the identification and implementation of new business initiatives. Working with the Partners to grow the business by assisting with the development and implementation of the Group’s strategic plans for the particular work area.

Key Responsibilities

• To take responsibility for the management and co-ordination of client work as delegated by the Partners, including but not limited to, researching, writing opinions, reviewing documentation, drafting, preparing cases for court.
• To ensure all clients receive a high quality, timely and professional service to meet their needs.
• Take personal responsibility for achieving target hours, proactively manage billings and debtors and record time in a consistent way.
• To assist as required with the motivation, management and development of other fee earners and support staff in the work area.
• Assist in the promotion, development and implementation of the practice area business plans.
• To support the Partners in building an efficient team structure (this may include involvement in recruitment).
• Assist in the promotion and development of our global litigation team by working with partners and associates across our jurisdictions and engaging in business development and know how activities.
• Support new ventures, identify cross selling opportunities and seek ways to develop our services and client base.
• Manage such other activities/projects as may be required by the Partners from time to time.
• Adhere to all policies, procedures and regulations as required and manage risk exposure in accordance with the firm's policies and procedures.

Qualifications

• The right candidate is likely to be 6 yrs+ PQE with a Jersey, UK or Commonwealth qualification.

Knowledge/skills/experience

•  Significant experience in the practice area
•  Strong technical ability
•  Some delegation and supervisory experience
•  Some business development experience
•  The ability to prioritise and manage time effectively
•  Good drafting and research skills.
•  Knowledge of research platforms, document management systems.
•  An understanding of key financial indicators and disciplines relating to time recording and billing.
•  Strong organisational skills and the ability to time manage and prioritise effectively.
•  Excellent interpersonal skills.

Competencies

We would like you to have:

•  A client focused approach.
•  Strong interpersonal and communication skills both written and oral.
•  Organisational/time management skills and the ability to prioritise and manage a workload effectively within deadlines.
•  A responsible, disciplined and methodical approach and a keen eye for detail.
•  The ability to use initiative to resolve issues and to work independently with an appropriate level of supervision.
•  Flexibility, energy and enthusiasm.

In this role you will be expected to:

• Behave in a manner in keeping with our core culture and values.
• Adhere to all policies, procedures and regulations including those around anti-money laundering and terrorist financing.
• Commit to fulfilling any personal CPD requirements and continually developing your skills and knowledge.

Associate, Consulting – Guernsey / Jersey

We have an exciting opportunity for an Associate to join our growing Consulting team.

Working from either Jersey or Guernsey, you'll have the opportunity to develop your consulting skills by working on a broad range of client mandates with colleagues across our consulting, legal, and governance practice areas. In return, we can offer an exciting and collaborative working environment with varied and challenging work.

About the role

In this role, you will:

• Ensure high quality client service levels by delivering on client mandates with colleagues to ensure they are delivered effectively to a high standard and within deadlines.
• Keep abreast of all regulatory changes and industry standards for the purpose of providing relevant products and services.
• In conjunction with the Senior Associate, provide technical advice on products and services to clients.
• Develop key client deliverables such as reports and working papers, including managing the input from Senior Associate and Director before final submission to client.
• Monitor mandate risks, budgets and WIP, including identifying where efficiencies can be made. 
• Manage client expectations and nurture relationships to increase the potential for repeat business and referrals.
• Support the Senior Associate and Director with the preparation for business development meetings with clients, attend those meetings, and assist with the development of client mandate proposals. 
• Work collaboratively with colleagues throughout the firm to ensure consultancy services are consistent with Mourant's 'one firm' approach. 
• Liaise and collaborate with the firm's Business Services teams to ensure policies, procedures, systems, and controls are followed in practice.

About you - essential requirements

• Client focused with an ability to listen and understand clients' needs and consistently exceed their expectations.
• Experience of working in a professional services environment.
• Possess a high level of intellectual rigour with a desire to build and maintain technical skills and expertise.
• Effective presentation skills and the ability to facilitate workshops both internally and externally.
• Existing risk, governance or regulatory expertise is preferred, however transferrable skills and technical knowledge will also be considered. 

(Temp) Finance Admin/Senior Admin - Jersey

The Finance Team plays a key role in supporting the global Bedell Cristin Partnership as well as working closely with the other support functions. 

This is a temporary position for 10 months to support our day-to-day transactions including, but not limited to, accounts payable, credit control preparation of invoices, reconciliations, billing and other operational tasks undertaken by the Finance team.

Key Responsibilities

A typical day in this role will be:

• Uploading and carrying out reconciliation of bank statements to the practice management system (Aderant)
• Dealing with a range of tasks/enquiries from the Finance helpdesk
• Processing of supplier invoices and staff expenses on the practice management system and preparing BACS payment
• Enter electronic payments for authorisation on our online banking portals
• Preparing cheques for signature and distribution
• Preparing invoices and dealing with billing queries from partners and timekeepers
• Posting and maintaining of records in our practice management system
• Assisting Bedell Cristin staff with billing runs, including raising invoices and proformas
• Running WIP and debtor reports and any other breakdowns for staff as necessary
• Posting of corporate credit card transactions and reconciliation to statements and receipts
• Assisting the Property team's weekly considerations in relation to property transactions
• Provide absence cover for other members of the Finance team
• Ad hoc project work as required to support the department/firm
• Ensuring finance procedures are followed and updated when required
• Some department filing, scanning, deliveries and the collection of internal documents

Qualifications

• Educated to at least A-Level standard or equivalent, with good academic grades in English and Maths

Knowledge/skills/experience

• A minimum of two years' experience in a similar role, ideally within a professional services firm
• A competent IT user and good understanding of MS Office (particularly Word, Excel and Outlook).
• Prior experiencing using Aderant is beneficial but not essential 

Competencies

We would like you to have:

• A positive, enthusiastic and flexible approach
• Be responsible, disciplined, and have a methodical approach to tasks
• Demonstrate an exceptional eye for detail
• Have strong verbal and written communication skills
• Show initiative and common sense
• Have the ability to manage time effectively and prioritise and organise tasks

In this role you will be expected to:

• Adhere to all policies, procedures and regulations including those around anti-money laundering and terrorist financing.
• Commit to fulfilling any personal CPD requirements and continually developing your skills and knowledge.
• Have a willingness to continually develop your skills and knowledge
• Act in accordance with our values and core behaviours
• Flexibility, as occasionally you may be asked to work beyond your contracted hours to support urgent transactional work

Client Take-on Administrator

We are looking for a talented quick learner or experienced individual to assist with all aspects of the client due diligence process within the Client Take-On team.  

Key Responsibilities

• Prepare client/matter files and open the new matter through the on-boarding software (Intapp). 
• Check relevant databases to ascertain whether a potential client is an existing client or whether there are any identified screening risks present.
• Undertake media searches, appropriate checks, and prepare internal and external documentation as applicable including the preparation of high risk/Pep applications where applicable.
• Liaise with clients / internal stakeholders as appropriate.
• Prioritise and track the receipt of CDD documentation, matter opening and obtain progress updates from the client or fee earner on a regular basis.
• In consultation with the relevant fee earner agree approach to obtaining additional information as necessary.
• Support junior members of staff in formulating CDD requests and understanding complex structures.
• Liaise with members of the Compliance team as required for guidance and advice.
• Escalate any issues/risks arising promptly to the fee earner, group partner or Compliance team where appropriate.
• Ensure an awareness and understanding of Regulatory requirements in the relevant jurisdictions in which we operate, particularly BVI & Cayman.

Qualifications

Qualifications

• Educated to A-level or equivalent standard.
• Ideally have completed or be looking to undertake a relevant ICA qualification.

Knowledge/skills/experience

• Previous experience within a CDD/Client Take-on role is preferred.
• Prior experience in a professional/financial services environment
• A good understanding of company, trust, and fund structures is desirable.
• Ideally have previous exposure to a compliance or legal environment.
• Good technical knowledge with a willingness to develop an understanding of AML legislation.
• Competent systems and IT user 
• Strong prioritisation, time management and the ability to work under pressure

Competencies

We would like you to have:

• Good interpersonal skills are required to develop close working relationships with colleagues and clients
• A good eye for detail
• Flexibility, energy, and enthusiasm
• A solution driven attitude to problems
• Good organisational skills and the ability to work methodically and accurately
• A team player approach oriented

In this role you will be expected to:

• Adhere to all policies, procedures and regulations including those around anti-money laundering, terrorist financing and proliferation financing.
• Have a willingness to continually develop your skills and knowledge.
• Act in accordance with our values and core behaviours.
• Be flexible as occasionally you may be asked to work beyond your contracted hours to support urgent transactional work.