Client Services Director - Guernsey
Praxis is an independent, leading provider of bespoke private wealth, corporate administration and yacht services to companies, individuals and families across the world.
Our expertise and experience is driven by recruiting and retaining the brightest and best, and creating a culture that allows people to thrive. Our independence encourages an open culture where every voice is valued. We care about creating an environment that hears, supports and shares openly with all our people.
Teamwork and collaboration are at the heart of our approach, and we nurture an environment of openness and respect where everyone feels valued.
Be heard. Be part of the Praxis Group.
Our private wealth and corporate services teams work with our clients and their advisers, delivering an efficient, informed and personal service. We operate a fast-paced and rewarding environment with opportunities to service a variety of international clients across all asset classes.
Job summary:
This role will lead and be responsible for the governance, management, and effective running of one of our private client teams, ensuring alignment with Group strategy and adherence to all relevant legislation. This will include setting, agreeing, and delivering budgets and new business targets, as well as being actively involved in developing client and intermediary contacts, new relationships, and identifying and being alive to new areas of business.
The post-holder will be an engaging people leader and a dynamic, self-motivated, and technical trust professional. They will work closely with the Board of Directors to grow and develop the Jersey business and private client base, collaborating and developing links with other Group offices to deliver client service.
Job accountabilities:
Client Management and Administration
· Act as an ‘A’ signatory of PraxisIFM Trust Limited and affiliated entities.
· Be on the Board of the affiliated (in house) entities and where required, managed entities.
· Oversee and manage a book of complex client relationships in accordance with manuals for procedures, relevant laws, guidelines, regulations and codes of practice,
· Lead and communicate the implementation of all change, including new processes and procedures.
· Conduct Client Relationship meetings as appropriate to client base and in accordance with Praxis KPIs and standards.
· Monitor and review oversight data and address issues as necessary.
· Create strong, profitable relationships based on mutual respect with clients and a detailed knowledge and understanding of the client’s affairs and encourage staff to do likewise.
· Anticipate client needs and manage client expectations in terms of service delivery.
· Anticipate potential tax/corporate issues when dealing with clients and recognise when to seek expert advice.
· Regularly seek feedback from clients/intermediaries to assess and evaluate the quality of service.
· Communicate and develop relationships with other Group offices as part of the overall client offering.
· Assist the Executive Directors with contentious client issues, making decisions as appropriate.
· Critically review financial/management reports to ensure they accurately reflect the activity/asset base.
· Actively participate in the take on of new business.
· Provide cover for Executive Directors when required.
Business Development
· Responsibility for defining and meeting business development targets.
· Play a key role in developing the business, through recognition and sourcing of potential introducers of work and meeting them thereafter and ongoing meeting and contact with clients, advisors and marketing leads.
· Continually network with external contacts to further the development and growth of the business.
· Attend business forums and social functions to promote and raise awareness of our expertise and service offering.
· Prepare thought leadership articles and deliver internal and external knowledge sharing to promote the services offered by Praxis.
· Travel to meet existing and prospective clients/intermediaries, developing the relationship and exploring new business opportunities.
· Be alive to changes in the market and consider impact and potential opportunities.
· Have a general awareness of financial and economic developments globally.
Financial Management
· Ownership for the financial results and performance of self and the team ensuring that resource allocation, succession planning and business performance are aligned to achieve KPIs and deliver business strategy.
· Assist in setting and achieving budgets.
· Regularly review billing of clients.
· Ensure prompt collection of debtors.
Corporate Governance and Risk Management
· Work within the confines of our regulatory regime and work closely with our Compliance, Risk & Operations teams.
· Stay up to date with changes in legislative and professional standards that impact on the Company’s work.
· Assist in the management of complaints, operational risks, suspicions etc. in accordance with local procedures and implement adequate internal controls to mitigate risk.
· Where required be a member on in house Committees.
· Ensure understanding and adherence to risk management policies and procedures and, where appropriate, be proactive in identifying and proposing improvements.
· Assist in implementing and adhering to our standards and policies.
Leadership and Communication
· Inspire others and lead by example by promoting teamwork, developing people and encouraging team spirit across the Group.
· Lead and manage the team to include recruitment, performance management and development, reward and remuneration and engagement and motivation.
· Regularly attend meetings with other Senior Management, cascading information to the team regularly and actively inviting and receiving feedback.
· Lead the performance development process for the team, to include appraisals, objective setting, and development planning, recognising of good performance and addressing any underperformance.
· Be willing to share knowledge and experience, by supporting, advising and act as a coach and mentor for colleagues.
· Act as an ambassador for the business by actively championing the company’s core values, raising the company’s profile and reputation, and gaining respect in the marketplace.
· Encourage a positive approach to change.
· Contribution to Group projects and leadership of local business projects as required.
Personal Development
· Attend seminars and workshops, read industry publications and advisory briefs and follow developments in wealth management and corporate services to enhance professional and technical knowledge.
· Shape own development to reflect the affairs, priorities, and interests of clients and/or to meet the needs of the Company.
· Systematically plan and prioritise time and tasks to effectively handle multiple work activities simultaneously.
· Be aware of own impact and adapt style/approach to suit situation.
Minimum education and experience
· The holder of this position should ideally be educated to degree level and should hold a professional qualification that meets Category A status recognised by the Guernsey Financial Services Commission.
· The post holder should have extensive experience at a senior level in private wealth administration.
· The post holder will maintain evidence of continuing professional development and will take an active role in shaping their own development to stay relevant with the activities of the client base.
Required skills
· Comprehensive technical knowledge of and a proven track record in private wealth and client relationship management.
· Demonstrated knowledge of legal and regulatory framework operating in Jersey and other territories, including anti-money laundering provisions and relevant fiduciary laws etc.
· Good understanding of financial markets and finances in general.
· Ability to lead marketing and business development initiatives to include presenting and delivering new business pitches and other presentations confidently and professionally.
· Proven leadership skills and interpersonal skills for developing relationships with staff, intermediaries, and clients.
· The ability to engage, inspire and manage team to drive high performance.
· Excellent time management and organisation skills.
· Excellent critical analysis and problem-solving skills, with the ability to convey these to the team to drive high performance and efficiency.
· Excellent communication skills with the ability to impart knowledge to others, liaising with clients, clients’ advisors, professional intermediaries, and all other potential sources of work.
Additional Information
In addition, all our team members are expected to be committed to our core values:
· We inspire
· We listen
· We trust
· We succeed together