Job Summary:

To assist with the day-to-day running of new business within the trust administration department, before handover to the client administration teams. Dealing with a wide variety of tasks which will be of a complex nature, obtaining the various documentation required to establish/take on an entity or structure and the establishment of the entity or structure including all constitutional documentation. Act as an B signatory to client bank accounts and B signatory in respect of documentation required as part of establishment or taken on. Help develop and mentor more junior members of the trust department, in relation to new business processes. This job role is open to Manager or Assistant Manager levels.

Job Accountabilities:

• The day to day running of new business clients. Tasks will involve:
• Undertaking client discovery and application process.
• Ensuring that statutory records are kept up to date and are accurately maintained at all times.
• Reviewing and approving identification and obtaining all due diligence required for new business.
• Preparation of all necessary internal documentation (DTE, preparation of minutes/resolutions etc.), liaising with the new business committee to obtain sign off for client acceptance.
• Attend and present to the New Business Committee (Client Risk Committee) when necessary.
• Entity or structure establishment/take on process, including incorporation, appointment of officers, registry updates etc.
• Completion of the current stage 4 process, to undertake structure/client handover to the identified team who will provide ongoing admin services.
• Review and sign off stage 4 checklists where applicable.
• Responsibility to oversee the completion of the new business reporting, to present to RPs on a monthly basis.
• Liaison with RPs throughout New Business process and to attend meetings with clients and intermediaries, when required.
• Liaison with the clients and intermediaries both by telephone and in writing throughout the take on/establishment process (until our appointment and finalising any matters regarding the take on of the assets of the structure.
• Assist more junior staff with queries/problems, within the Trust Department.
• Assisting the Associate Director as necessary.
• Monitor work given to other departments who are assisting with the New Business process.
• Supervision of more junior members of the team (if applicable).
• To attend BD meetings, when required.

Minimum Education and Experience

• Educated to ‘A’ Level standard, or equivalent.
• A minimum of 5 years’ relevant experience
• Achieved or be studying towards a relevant professional qualification i.e., STEP Certificate/Diploma

Required Skills

• Strong written and verbal communication skills
• Good problem-solving skills.
• A strong team player
• Ability to work to deadlines with minimum supervision.
• Strong manager skills

JOB SPECIFICATION

Job Title: Client Accountant

Location: Guernsey

Reports To: Managing Director

Job Overview:

We are seeking an organised, and detail-oriented Client Accountant to join our team. The role involves the preparation of Trust and Company accounts, assisting with financial reporting, audits, and day-to-day finance operations. The role will work independently but as part of a small Finance team.

Key Responsibilities:

• Preparation of Trust and Company accounts
• Prepare management accounts and financial statements
• Maintaining records in order to deal with accounts filing deadlines for tax and other regulatory purposes
• Maintaining client case ledgers on a day-to-day basis to include double entry bookkeeping
• Meeting targets and deadlines regarding productivity and profitability
• Adopting a proactive approach regarding the implementation of new systems, procedures, standards, etc, to comply with internal and external requirements.

1.  
2. Qualifications and Skills:
3.  

• Relevant professional qualification (e.g. ACCA)
• Experience working within a client accounting role
• Experience preparing financial statements and management accounts
• Knowledge of accounting principles and financial reporting standards
• Proficiency in accounting software and Microsoft Excel
• Excellent organisational and time management skills, with a strong attention to detail and high level of accuracy
• Experience working with complex trust or fiduciary structures
• Knowledge of relevant regulatory and compliance frameworks
• Familiarity with audit processes and supporting external auditors

Key Attributes:

• Detail-Oriented: Ensures accuracy in documentation and record keeping
• Organised: Manages deadlines efficiently
• Problem-solving mindset
• Clear and professional written and verbal communication skills
• Professional: Handles confidential matters with discretion and integrity

Working Arrangements:

• Full-time position but some flexibility available
• Competitive salary and benefits package to commensurate with experience.

Senior Administrator/ Assistant Manager - Private Clients (12 month FTC) - Guernsey

The role:

The Senior Administrator/Assistant Manager, Private Clients will administer a portfolio of fiduciary structures in accordance with the relevant Client Services Agreements and the various laws and regulations pertaining to the Group’s Guernsey regulatory licences.
The Key Responsibilities for the role are noted below and as an Assistant Manager you will also be expected to undertake any such duties that are deemed a reasonable requirement, for example, deputising for the Manager in their absence and participating in projects that are related to the role.

Some of the things you will be doing:

• Administer a portfolio of complex fiduciary structures to a high standard ensuring all administration procedures are adhered to;
• Ensure administration is carried out in accordance with up-to-date tax and legal advice with support from client manager/client director;
• Consistently deliver a timely and high-quality service to clients, demonstrating effective communication ensuring client managers/directors are copied in at all times;
• Liaise with beneficiaries, investment advisers, bankers, auditors, property advisers, agents and lawyers on all matters relating to the management of a portfolio of complex fiduciary structures;
• Ensure that invoicing fees and debt management is carried out in a proactive and timely manner;
• Demonstrate a full understanding of client entity transactions, ensuring all client entity files are up to date and that Minutes and Meeting Notes have been drafter accurately with an appropriate level of detail;
• Support team lead in the management of the team as required;
• Supervise and assist in the development of a junior member of the team as required;
• Delegate routine administration tasks to the administration team whilst retaining oversight to ensure tasks are being fully completed in a professional and timely manner;
• Oversee projects as requested by the team lead and ensure these are completed accurately within the deadlines set;
• Demonstrate an understanding and knowledge of risk factors specific to fiduciary structures, particularly in relation to trigger events seeking guidance from client managers/directors;
• Provide on the job training and guidance for more junior members of the administration team sharing technical knowledge and experience;
• Be responsible for FATCA, CRS, Payment Procedures, FID Reviews and Action Points for audit and liaise with auditors.
• Embrace and demonstrate our corporate values and purpose – Tenacity, Service, Teamwork, Agility and Genuine;
• Proactively keep an up-to-date awareness of current industry issues e.g. interest rate movements, change in legislation i.e Substance legislation; and
• B signatory (up to £50,000 on Bank Signing Schedules).

What technical skills, experience, and qualifications do you need:

• Evidence of prior and proven relevant experience in regulated finance or professional services;
• Sound organisation skills and supervisory experience;
• Possess a solid understanding of the business and markets applicable to the business;
• Hold a relevant professional qualification such as STEP, ICSA; and
• Strong technical IT skills; and
• Drive personal development using all the resources available to achieve success.
   

Senior Administrator/Assistant Manager - Private Clients (9/10 month FTC) - Guernsey

The role:

The Senior Administrator/Assistant Manager, Private Clients will administer a portfolio of fiduciary structures in accordance with the relevant Client Services Agreements and the various laws and regulations pertaining to the Group’s Guernsey regulatory licences.
The Key Responsibilities for the role are noted below and as an Assistant Manager you will also be expected to undertake any such duties that are deemed a reasonable requirement, for example, deputising for the Manager in their absence and participating in projects that are related to the role.

Some of the things you will be doing:

• Administer a portfolio of complex fiduciary structures to a high standard ensuring all administration procedures are adhered to;
• Ensure administration is carried out in accordance with up-to-date tax and legal advice with support from client manager/client director;
• Consistently deliver a timely and high-quality service to clients, demonstrating effective communication ensuring client managers/directors are copied in at all times;
• Liaise with beneficiaries, investment advisers, bankers, auditors, property advisers, agents and lawyers on all matters relating to the management of a portfolio of complex fiduciary structures;
• Ensure that invoicing fees and debt management is carried out in a proactive and timely manner;
• Demonstrate a full understanding of client entity transactions, ensuring all client entity files are up to date and that Minutes and Meeting Notes have been drafter accurately with an appropriate level of detail;
• Support team lead in the management of the team as required;
• Supervise and assist in the development of a junior member of the team as required;
• Delegate routine administration tasks to the administration team whilst retaining oversight to ensure tasks are being fully completed in a professional and timely manner;
• Oversee projects as requested by the team lead and ensure these are completed accurately within the deadlines set;
• Demonstrate an understanding and knowledge of risk factors specific to fiduciary structures, particularly in relation to trigger events seeking guidance from client managers/directors;
• Provide on the job training and guidance for more junior members of the administration team sharing technical knowledge and experience;
• Be responsible for FATCA, CRS, Payment Procedures, FID Reviews and Action Points for audit and liaise with auditors.
• Embrace and demonstrate our corporate values and purpose – Tenacity, Service, Teamwork, Agility and Genuine;
• Proactively keep an up-to-date awareness of current industry issues e.g. interest rate movements, change in legislation i.e Substance legislation; and
• B signatory (up to £50,000 on Bank Signing Schedules).

What technical skills, experience, and qualifications do you need:

• Evidence of prior and proven relevant experience in regulated finance or professional services;
• Sound organisation skills and supervisory experience;
• Possess a solid understanding of the business and markets applicable to the business;
• Hold a relevant professional qualification such as STEP, ICSA; and
• Strong technical IT skills; and
• Drive personal development using all the resources available to achieve success.
   

Employee Signature:_____________________________________      Date:_____________________

Employee Name:________________________________________

Trust Administrator / Senior Administrator

We’re looking for an enthusiastic Trust Administrator / Senior Administrator who demonstrates our core values and wants to build a rewarding career delivering client service excellence. 

This role is a permanent contract, working within a trust and corporate services team to support high-net-worth individuals and their families.

The responsibilities

You’ll be working in a friendly and progressive environment as a member of the team to undertake a broad range of duties including:

Administrator:

• assisting with the set up and maintenance of client information into the database; and statutory records including minutes of directors and shareholders meetings, and trustee resolutions
• completing the day-to-day bookkeeping for companies and trusts up to trial balance including monthly reconciliations and downloading of statements
• assisting with the opening and closing of entity bank accounts and assisting with review of incoming funds into client bank accounts, and working towards becoming competent in liaison with bankers over remittance of money, deposit accounts, investment transactions and settlement instructions
• preparing emails and routing through to senior team members in readiness for sending, taking telephone messages and carrying out call backs
• preparing routine investment review minutes
• developing an understanding of the firm’s policies and procedures and how they impact day-to-day work
• developing an awareness of tax and taking note of warning messages along with gaining knowledge on the formation of legal entities and trusts
• updating the timekeeping system in line with expectations and striving to meet utilisation targets

Senior Administrator:

• setting up and maintaining the client information database and statutory records including minutes of directors and shareholders meetings, and trustee resolutions 
• completing the day-to-day bookkeeping for companies and trusts up to trial balance including monthly reconciliations and downloading of statements
• assisting team members with the opening and closing of entity bank accounts and assisting with the review of incoming funds to client bank accounts, noting any inconsistencies.  Liaising with bankers over remittance of money deposit accounts and investment transactions and settlement instructions
• liaising with intermediaries as directed by senior team members, including proactively making phone calls. Attending intermediary meetings and preparing meeting notes where appropriate. Discussing technical matters with senior team members to gain understanding
• preparing routine investment review minutes and liaising with investment advisors and brokers, as required
• working towards competency in the formation of legal entities and trusts and developing knowledge of registry requirements in common jurisdictions
• acting in line with the firm’s policies and procedures and demonstrating good understanding of how they impact day to day working
• gaining and developing an awareness of tax, taking note of warning messages
• completing the timekeeping system and meeting utilisation targets

You

Administrator:

• successful attainment of a minimum of 5 GCSEs, or equivalent, at grade 4 (or C) and above, to include English and Maths
• effective and confident communication skills along with the ability to converse with a range of people
• ability to organise work schedule over the short term, with support if needed
• ability to work to specified standards and service levels and propose solutions to resolve straight forward daily problems
• evidence a positive and committed approach to teamwork and understand the importance of working together to provide excellent client service 

Senior Administrator:

• a sound understanding of tasks covering a range of activities using multiple methods, techniques and processes
• may have attained or be working towards STEP or CGI, or equivalent, along with meeting your CPD requirements 
• effective communication skills and the ability to converse with a range of people, 
  adapting style with ease to suit the audience and situation
• ability to identify and resolve non-complex issues, with support and direction
• ability to prioritise and complete tasks to achieve deadlines, with support and direction
• ability to work to specified standards and service levels and propose solutions to resolve straight forward daily problems
• evidence a positive and committed approach to teamwork and understand the importance of working together to provide excellent client service

Relationship Manager - Trust

We’re looking for a Relationship Manager to deliver exceptional client service while managing a portfolio within established controls and procedures.

Key Responsibilities include:

• Attend meetings with clients and their advisors including bankers, lawyers, accountants, agents or consultants and liaise on client matters.
• Ensure clients’ needs are met and their portfolios are managed effectively.
• Undertake client visits as determined by the service level agreements and risk review profiles.
• Deliver client acquisition through on-boarding, risk rating, CDD collection and sign off.
• Actively support business development efforts through sales targets and delivery of material and new business leads.
• Review clients on a regular basis in line with the business risk profile process.
• Maximise client profitability and manage team in a way that encourages client retention and growth.
• Ensure policies and procedures are complied with and legal and regulatory obligations are met.
• Provide technical guidance and support to the administration team.
• Meet deadlines appropriate for assigned portfolio, ensuring adherence with regulatory requirements.
• Ensure client database is always current by ensuring it is updated as and when events occur.
• Other ad-hoc tasks as and when required.
• Ensure that timesheets are completed in a timely manner, with quality information provided, on a daily, weekly and monthly basis.

Key Performance Indicators (KPI's):

• Time recorded electronically on a daily basis.
• Utilisation rate of 75%.
• Meeting of filing deadlines.
• Ensuring annual review and accounting deadlines are met.
• Achievement of annual CPD target of 35 hours.
• Client satisfaction.

Skills and Experience:

• Significant experience of the trust industry.
• A relevant professional qualification.
• Adaptable – Demonstrate a willingness to be flexible, versatile in a changing work environment while maintaining effectiveness and efficiency.
• Ethical – Understand ethical behaviour and business practices and ensure that own behaviour and the behaviour of others is consistent with these standards.
• Build relationships – Establish and maintain positive working relationships with others, both internally and externally, to achieve business objectives.
• Communication – Speak, listen and correspond in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Client focused – Anticipate, understand and respond to the needs of internal and external clients to make or exceed their expectations.
• Leadership – Positively influence others to achieve results that are in the best interest of the Company.