W W W.T R I D E N T TR U S T.C O M

J E R S E Y

CLIENT SERVICES OFFICER

DEPARTMENT

Client Services

REPORTS TO

Client Services Manager

THE ROLE

To be responsible for and administer a portfolio of companies and trusts and provide a good level of professional service in accordance

with Trident Trust Company Limited (“TJER”) policies and procedures and local regulatory requirements.

DUTIES

Commercial Management

 Complete timesheet and ensure accurate time capture resulting in correct timely billing

 Review debtors and liaise with finance to ensure their prompt collection.

 Meet Key Performance Indicators to ensure targets are met

 Review monthly/quarterly WIP reports

Administration

 Administer a portfolio of key clients

 Administer a variety of asset classes held within entities.

 Maintain good corporate governance practices for the portfolio of companies and trust clients

 Prioritise and organise own workload in line with TJER’s Policy and Procedures

 Prioritise and handle client requests and queries in an efficient manner

 Correspond and communicate with clients and intermediaries to obtain and relay information

 Complete action points from client entity reviews

 Review accounts, handle and clear any queries and ensure accuracy prior to presenting for signing

 Ensure tax filings/reporting’s are completed within required timeframe

 Overseeing and administering the purchase and sale of property including liaison with solicitors and agents in order to progress

the transaction efficiently and complete relevant entries/documentation

 Arrange and review credit facilities and guarantees, ensuring the relevant transaction has a smooth completion and appropriate

board minutes are prepared

 Complete documentation for any purchases and sales of investments in line with TJER’s Policy and Procedures and ensure

completion of the transaction.

 Ensure investment monitoring is completed, actions cleared, and minutes produced and signed off.

 Actively administer and oversee property managers and/or advisors

 Manage entity bank/brokering facilities and ensure timely action on transactions

 Monitoring and oversee payment of client expenses

 Ensure all Companies records are maintained and kept up to date

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 Liaise and assist colleagues and other departments

 Ensure all data is kept up to date and relevant

Risk & Compliance

 Comply with JFSC obligations for Codes of Practice for Trust Company Business and Fund Services Business

 Comply with AML / CFT legislation

 Attend to compliance department queries and requests relating to up to date CDD for clients and related entities.

 Ensure adherence to internal policies and procedures and AML obligations

General

 If required, attend and travel for client related meetings

 Delivery of excellent client service by adhering to our values

 To act as one of the nominated “Four Eyes” for TJER

 To act as a C Signatory

 Undertake any projects that may arise from time to time; involvement will be dependent on availability and the skill set required

for each project

SKILLS AND KNOWLEDGE

 Table 4 Qualification

 Minimum of 2 years’ experience in the Trust & Fiduciary Services industry

Signed …………………………………………………………………… Dated……………………………………………..

Name ……………………………………………………………………..

W W W.T R I D E N T TR U S T.C O M

J E R S E Y

NEW BUSINESS ADMINISTRATION MANAGER

DEPARTMENT

Business Development

REPORTS TO

British Isles Commercial Director

THE ROLE

To assist with the business development process, in conjunction with the department head and other senior executives joining calls

/ meetings to support the business development function, contributing to the preparation of new business proposals / email

communications and working closely with the onboarding team.

This role is pivotal in ensuring the on-boarding experience is smooth and efficient for the client, intermediaries and other stakeholders,

all based upon maintaining high standards of regulatory compliance and risk management in alignment with the published risk

appetite of the business

DUTIES

Commercial Management

 Meet Key Performance Indicators to ensure targets are met.

 Complete timesheet and ensure accurate time capture.

Business Development Support

 Collaborate with the British Isles Commercial Director to draft proposals / emails / engagement letters for prospective clients.

 Prepare and assist in the delivery of external sales presentations as required, including the preparation of pitch documents and

key onboarding documents.

 Coordinate and on occasions attend external meetings with new and existing contacts to support business development efforts.

 Maintain and update the sales reporting systems for sales activities

Client Onboarding & Relationship Management

 Ensure new clients are informed of due diligence and other new client acceptance requirements.

 Attend to the timely and accurate collection of CDD documentation.

 Liaise with the internal on-boarding team supporting their work as needed.

 Act as a point of contact for intermediaries, providing guidance and support throughout the onboarding journey.

 Liaise with other Trident offices to coordinate onboarding activities and ensure consistency in processes, as well as building inter-

office relationships.

 Ensure a smooth handover of new business to relevant administration teams.

 Collaborate with Compliance and external legal teams to resolve any CDD-related issues or escalations.

 Prepare regular reports on onboarding progress, outstanding CDD items, and risk assessments.

 Provide an excellent customer experience by adhering to Trident’s established core values: Integrity, Respect, Accountability and

Initiative.

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Risk & Compliance

 Comply with all relevant JFSC Codes of Practice.

 Comply with all relevant AML / CFT / CPF legislation.

 Ensure adherence to internal policies and procedures.

General

 Delivery of excellent service by adhering to our values.

 Undertake any projects that may arise from time to time; involvement will be dependent on availability and the skill set required for

each project.

SKILLS AND KNOWLEDGE

 Table 4 Qualification

 +7 years’ experience in a within trust administration and corporate services.

 Understanding of trust and corporate structures (training will be provided for more detailed structures).

 Detailed knowledge of CDD/EDD requirements and AML / CFT / CPF.

 Excellent communication skills, both verbal and written.

 Be comfortable engaging confidently with intermediaries and senior stakeholders.

 Highly organised, detail-oriented, and capable of managing multiple priorities.

 Proficient in Microsoft Office and onboarding / CRM systems.

 Ability to work independently and collaboratively across teams and jurisdictions.

Signed …………………………………………………………………… Dated……………………………………………..

Name ……………………………………………………………………..

JOB DESCRIPTION

Name: Date

Job Title: Trust Officer/Senior Trust Officer Reports To: Assistant Manager / Trust Manager

Job Purpose

The Trust/Senior Trust Officer will manage the provision of an efficient and professional service to a Portfolio of more complex and demanding Companies and Trusts.

Key Responsibilities

• Assist in the management of administrative and clerical duties within a team of Trust and Company Administrators, ensuring that agreed service levels and business standards are met.

• Accurately record time spent on individual cases ensuring that targets are met.

• Maintain close professional relationship with selected clients and intermediaries ensuring that opportunities for business development are identified and communicated to senior staff.

• Monitor and maintain good business practice and regulatory compliance throughout the Trust Administration team.

• Review investment and financial reports for approval by the Managers and/or Directors within agreed timescales.

• Contribute to staff training and development, providing fiduciary knowledge to all team members as required.

• Any other role or duty appropriate to the nature and level of responsibility of the role.

• Undertake at least 20 hours Continuing Professional Development activity per annum and maintain evidence thereof.

Person Specification and Professional Qualifications

The ideal candidate should have a good and continually developing knowledge of the fiduciary services offered by the Company. They should be qualified or close to completing a professional qualification, (eg STEP Diploma or other NVQ4 or higher) and have at least five years’ experience in fiduciary services. They should be self-motivated and committed to business excellence.

Skills & Knowledge

Key areas are as follows:-

• Comprehensive knowledge of fiduciary services practice

• Professional administration and management of client relationships

• Strength in written and spoken communication

• Willingness and ability to supervise staff and assist with their development

• Undertaking professional qualifications

General

The job may entail some work outside of normal working hours.

JOB DESCRIPTION

Licensed by the Guernsey Financial Services Commission to conduct Fiduciary Business Company Registration No. 3080. A Member of the FirstRand Group

Job Title: Contractor for Company and Trust Closures

Reports to:

Trust Manager

Job Purpose The Company and Trust Closure role will be on a contractor basis and will manage the closure of companies and trusts. This candidate will have experience in trust closures and related legal processes, strong communication skills and high attention to detail. The candidate will need to ensure all processes are inline with compliance legal and regulatory requirements. Key Responsibilities

 Assist in the management of administrative processes with Trust and Company Administrators, ensuring that agreed service levels and business standards are met.

 Manage the closure of companies and trusts and maintaining this is inline with the applicable laws and regulations.

 Ensure all legal and financial matters are monitored through the closure process  Maintain close professional relationship with selected clients and intermediaries.  Monitor and maintain good business practice and regulatory compliance throughout

the Trust Administration team.  Manage the process of liquidating assets and reviewing any outstanding liabilities  Review and file relevant legal documentation e.g. termination documents  Any other role or duty appropriate to the nature and level of responsibility of the role.  Ensure strong communication is delivered to the relevant stakeholders involved in the

closure process  Monitor tax clearances and documents have been completed, liaise with other team

members to make sure liabilities are settled.  Organise reports and files are up to date of the relevant processes  Work with legal advisors/ external advisors to ensure the closure process is

completed Person Specification and Professional Qualifications The ideal candidate should have a strong and continually developing knowledge of the fiduciary and trust closure services. They should be qualified or close to completing a professional qualification. The ideal candidate should have at least five years’ experience in fiduciary and trust closure services. They should be self-motivated and committed to business excellence. Skills & Knowledge Key areas are as follows: -

 Comprehensive knowledge of fiduciary services practice  Experience in trust closures and related legal/financial processes  Professional administration and management of client relationships  Strength in written and spoken communication

General The job may entail some work outside of normal working hours This role will be on a 12 month contractor basis with the possibility of the role becoming permanent.

JOB DESCRIPTION

Client Services Associate

Reporting Line Client Services Director

Title Associate

Place of work Guernsey

Deputy Peer Client Services Team Member / Client Services Director

SEQUENT (GUERNSEY) LIMITED

Established in Guernsey in November 1970, Sequent (Guernsey) Limited (formerly Rothschild Guernsey

Limited) specialises in cross border and multi-jurisdictional trust and estate planning, providing guidance on

legitimate taxation planning solutions for international clients.

International trusts, companies and other fiduciary structures have long been used by private individuals to

protect assets and to control how they are passed on to future generations in a way which is flexible and tax

efficient.

Trust administration for wealthy families has become a highly sophisticated and responsible business

requiring multi-talented administrators who are familiar with all aspects of 21st century finance including

independent wealth management, global banking, international tax planning strategies, financial trading and

current e-commerce opportunities.

Whilst many institutional trustees will accept only certain types of assets (typically financial assets), Sequent

has expertise in the establishment and management of structures to hold a wide range of assets including

family owned businesses, real estate, yachts and art collections.

As an independent group, we are free to work with our clients' existing advisers and managers.

Sequent (Guernsey) Limited is part of the Sequent group of companies (the Group). With approximately

150 people across the Group our wider teams operate in Europe, the US and the Far East.

OVERVIEW OF ROLE

To lead a team of trust administrators (at various levels of experience) in conjunction with the Client Services

Director in order to competently manage the full administration provision of a portfolio of international trusts

and corporate entitles across the full fiduciary spectrum.

– Managing client relationships, team members, and risks related to non-routine transactions with

the support of administrative experts or Wealth Planners/Senior Management. This involves taking

overall responsibility for a mandate and the coordination of the Client Services Team.

– The focus in Client Development is the creation of new business opportunities from existing clients,

their relatives and advisors, and be involved in training/service quality and best practice initiatives

etc. across several teams in coordination with other locations and Wealth Planning.

– Deputising for senior management as appropriate

– Travel as required to attend client and intermediary meetings both locally and globally

KEY RESPONSIBILITIES

– Administration of personal trusts and companies.

– Liaison and daily communication with settlors, beneficiaries and all related

intermediaries.

– Handling a wide variety of administrative tasks pro-actively, efficiently and to the highest

service levels.

– Take the lead on a caseload of high net worth business, and act as a role model and

mentor for the junior members of the team, assisting with their caseloads.

REQUIREMENTS

– Relevant fiduciary background

– Relevant qualifications from STEP or Governance Institute

– Excellent understanding of key success factors in administrating complex trust and fiduciary

structures

– Client Development: some marketing experience is helpful, but the main focus is on networking

skills, and an ability and willingness to convince and present ideas

– Advanced technical skills with respect to understanding client structures and interpreting and

applying legal, tax, or investment advice

– Good communication and interpersonal skills, ability to motivate others and lead by example

– Good level of personal involvement, sense of responsibility and excellent work ethics

– Strong organisational skills, showing capacity to handle stress

– Entrepreneurial spirit, taking ownership, focus on excellence of service

– Shows good coaching skills, is capable of regularly achieving good results within the team

– Has the ability and the willingness to build up a successful network of internal and external

business partners

– Good sense for spotting and developing business opportunities, is willing to travel

– Strong commercial approach and understanding of risk factors