JOB SPECIFICATION

Job Title:

Senior Trust Manager

Company:

New Street Management Limited

Location:

Guernsey

Reporting to:

Director

Roles Reporting to this Position:

Manager, Assistant Manager, Officer, Senior Admin & Admin

New Street Management Limited:

New Street is a privately owned and independent trust company providing bespoke fiduciary services to its international client base. New Street Management Limited and its subsidiary companies benefit from a wealth of experience in the establishment and administration of wealth management and asset protection structures.

Position Summary:

This role reports to the Director / Head of Administration and has the following key responsibilities:

 Management of a team of administrators in all aspects of trust and company administration and the day to day running of the team and its systems;

 Hold the necessary skills and understand the specific requirements to become a filter / solution provider between administrator and client service director, working towards becoming the primary relationship role on a portfolio of clients;

 Improve team profitability through efficient and effective analysis or reporting;

 Work to improve team accuracy and reduce error rate;

 Identify, resolve and implement measures required in order to personally meet and for underlying team to meet targets set by Directors

 Take part and contribute to internal committee meetings where required;

 Assist the Trust Director / Head of Administration to ensure that the team’s billable and other targets are met and that all internal and regulatory requirements are adhered to;

 Become familiar with all clients within the team and take responsibility for the day-to-day management and administration of an allocated portfolio of clients;

 Manage and delegate tasks to the team members and assist them with tasks and training as appropriate; and

 Handle and resolve complex/unusual operational and managerial problems that are referred to from above and below with support from the Directors.

Specific Duties:

 Assist with the development of NSM offerings including the introduction of any products / services developed in all areas of the business

 Build and maintain solid relationships with clients and intermediaries;

 Responsible for meeting deadlines whilst providing high standards of client service;

 Assist with the NSM Group marketing effort through building relationships with and sourcing potential introducers of work

 Maintain an up-to-date knowledge of regulatory requirements for the Company’s clients;

 Ensure that debtors are kept to a minimum and to provide details to senior management as and when required;

 Be involved in the preparation of, and attendance at client meetings (leading where possible) and follow up on action points;

 Consult and escalate issues and exceptions to the Trust Director / Head of Administration to alleviate problems or risks;

 Assist with the provision of regular management information to the Head of Administration and Senior Management which clearly identifies the progress and position of the team;

 Responsible for ensuring/facilitating the training and development of administration staff in the team as and when required;

 Manage the team with the support of the Directors and attend management meetings as and when required;

 Contribute towards the enhancement /development of internal practices and procedures and assist with the implementation of new processes and procedures affecting the client relationship and operational matters;

 Assist with communication of change and provide support for its implementation;

 Provide a point of contact for the channelling of information, projects and change;

 Provide daily support with the management of the trust administration teams for which you are responsible and to suggest and implement change as required; and

 Completion of performance and objective reviews for team members when required

Other Requirements:

The successful candidate will ideally have:

 A relevant professional qualification eg STEP or ICSA;

 A minimum of 10 years relevant experience in the trust industry

 Demonstrated a sound knowledge of trust and company administration, recording of financial transactions, understanding of financial reports and relevant regulatory requirements;

 A proven track record of client service excellence;

 Evidence of successful client engagement experience;

 Demonstrated ability to meet billing/cash collection targets and deadlines;

 Demonstrated ability of team oversight to include meeting relevant KRI’s;

 Demonstrated strong communication, interpersonal, influencing and negotiation skills;

 The ability to drive and execute tasks and manage others to do so;

 The ability to foster collaboration and teamwork; and

 Previous management experience is essential

Signing Powers:

B signing powers

Other:

Various New Street companies are licensed by the Guernsey Financial Services Commission. Please see our website www.nsm.group for details. The post holder is required to ensure to the best of his or her ability that the duties and obligations imposed by virtue of such authorizations are discharged effectively at all times.

JOB SPECIFICATION

Job Title:

Trust Officer

Company:

New Street Management Limited

Location:

Guernsey

Reporting to:

Trust Manager

Roles Reporting to this Position:

Trust Administrator

New Street Management Limited:

New Street is a privately owned and independent trust company providing bespoke fiduciary services to its international client base. New Street Management Limited and its subsidiary companies benefit from a wealth of experience in the establishment and administration of wealth management and asset protection structures.

Position Summary:

To take responsibility for a designated portfolio of trusts and corporate structures and to complete all assigned tasks and processes, operating within the controls, guidelines and procedures as established by the directors / managers, including training, and developing more junior members where required.

Specific Duties:

• Have a good understanding of trust and corporate regulatory requirements

• Become familiar with team’s existing allocated client portfolio

• Ensure quality day to day service for team’s client portfolio

• Pro-actively work with internal individuals and groups to ensure timely delivery of client data

• Ability to resolve queries/find solutions

• Be familiar with and adhere to New Street’s internal practices and procedures

• Always adhere to internal regulatory procedures

• Focus on chargeable time, manage, and record own time effectively

• Be responsible for and effective in cash collection and control of debtors for own clients and provide guidance for administrators/senior administrators in the team

• Understand and be pro-active in relation to client acceptance procedures and the associated risk involved

• Be involved in the preparation of, and attendance at client meetings and follow up on action points

• Be proficient, accurate and timely in all written communications

• To maintain a courteous, positive and professional manner with both external and internal clients /colleagues always

• Communicate effectively and concisely with clients (and other team members) by telephone and face to face

• Take responsibility for continuing self development

• Work on agreed training requirements and performance goals to ensure on-going development

• Consult and escalate issues and exceptions to the Associate Director/Manager to alleviate problems or risks

Other Requirements:

The candidate will ideally have:

• A minimum of three to four years relevant experience

• A relevant qualification eg: ICSA or STEP Diploma

• A commitment to a career in trust and company administration

• Excellent written and verbal communication skills

• The ability to use MS Word, Excel and Outlook at an intermediate level

• A commitment to and focus on providing quality client service

• Strong team skills and be flexible to change and the needs of the business

• Analytical skills and be detail orientated

• The ability to work in a deadline/volume driven environment whilst maintaining accuracy and focus

• The ability to drive and execute tasks and encourage others to do so

• A willingness to learn new skills and to assist others to learn

• The ability to prioritise and focus on the most urgent and important task

• Exhibited skill in planning and monitoring workloads and successful in delegating and checking work of administrators / senior administrators in order to achieve goals within expected timescales

• A proven academic record

Other:

Various New Street companies are licensed by the Guernsey Financial Services Commission. Please see our website www.nsmtrust.com for details. The post holder is required to ensure to the best of his or her ability that the duties and obligations imposed by virtue of such authorizations are always discharged effectively.

Employment Opportunity

CDD Analyst

The Company

Albany Trustee has been operating in Guernsey and internationally for over five decades and enjoys an international reputation as a leading independent and owner managed provider of high-quality fiduciary and corporate services to predominantly HNW/UHNW multi-jurisdictional private clients.

Albany has approximately 75 client/family groups, over 250 entities and more than £3 billion assets across a wide range of asset classes under administration. We are a team of approximately 45 people with a collegiate atmosphere and dynamic executive management team overseen by an experienced Board, including a former global Chairman of STEP. Albany has a strong commitment to independence, client service and building long lasting relationships with clients, colleagues, and advisers alike.

The Opportunity

We are seeking to recruit a suitably proficient CDD Analyst to support our experienced and qualified subject matter experts within the Operational Risk and Compliance Team and Onboarding Team. The candidate is expected to provide an exceptional level of proactive and technically informed service to our Client Services Teams and internal stakeholders to ensure that CDD requirements for Albany’s clients/family groups made up of a variety of trusts, companies, foundations and partnerships adhere to the regulatory framework.

The Candidate

The role will suit someone with front line compliance experience predominantly within the fiduciary sector. We are looking for a team player who has:

• familiarity with the GFSC Handbook on Countering Financial Crime (AML/CFT/CPF) and regulatory requirements therein;

• solid knowledge of CDD requirements for trusts legal persons, customer(s), key principals and other identification subjects including a solid understanding of when to apply enhanced measures and enhanced due diligence;

• broad experience of evaluating and processing CDD, identifying deficiencies and risk assessment of identification subjects;

• ability to assess the impact of missing or inadequate documentation • enquiring mind and the ability to use initiative to remediate CDD matters • awareness and appreciation of risk indicators, identifying the same and

implementing risk based CDD measures; • good analytical skills, an aptitude for attention to detail and effective

communication skills; • a professional qualification in AML/CFT would be favourable; • strong organisational skills and works in a proactive, methodical and intelligent

2

manner; and • experience of Acumen and/or Laserfiche is preferred but not essential.

Duties, Responsibilities and Tasks

This is a second line position working in the Operational Risk and Compliance Team. The duties of the role will include:

• the analysis of structures to identify: o the entities involved, customer(s), other key principals and other

identification subjects o the parties on whom CDD should be obtained o the level of CDD to be obtained (i.e. the application of enhanced

measures and enhanced due diligence as necessary) • identifying and communicating which Due Diligence forms and level of CDD

documentation/information are required; • reviewing, assessing and documenting CDD as it is received and communicating

any deficiencies &/or further requirements; • ensuring the relevant risk factors are accurately recorded in Albany’s fiduciary

software and maintained and updated as necessary; • creating any associated tasks in Albany’s fiduciary software and tracking their

timely completion; • updating and maintaining records to a high standard to ensure accurate and

reliable data integrity • responding to queries from colleagues; • reviewing and monitoring potential matches and/or adverse hits generated by

the manual and automated intelligence screening systems in accordance with Albany’s policies, procedures and controls

• assisting with producing CDD related reports for internal committee meetings and reporting;

• ensuring that any CPD training requirements are met and recorded in the Company’s records and that ongoing training is undertaken to ensure awareness, adoption and adherence to evolving statutory, regulatory and best practice requirements/ guidelines; and

• providing such assistance as may be required from time to time by the Directors, Client Service Teams and the compliance function to ensure the efficient and accurate processing and maintenance of CDD and related records to meet regulatory standards and best practice.

Application Process

Please apply by email including full c.v. to Helena Leslie, Human Resources Manager h.leslie@albanytrustee.com All applications will be treated in the confidence. Diversity and Inclusion Statement

We welcome enquiries from disabled people and value diversity in our workplace. We will make reasonable adjustments to our application process for candidates who indicate that, owing to a disability, our arrangements might leave them disadvantaged. If you have a disability which you believe may affect your performance, we will be happy to make reasonable adjustments for you.

1 October 2024

SENIOR TRUST & COMPANY ADMINISTRATOR

JOB DESCRIPTION This role involves duties related to the administration of fiduciary structures, predominantly trusts and companies. RESPONSIBILITIES Responsibilities will include a range of duties to administer a portfolio of client structures.

This role reports to the Trust Manager.

DUTIES

• Processing client requests for information in a timely and accurate way;

• Actioning payments and distributions in relation to client entities;

• Checking and understanding investments made and proposed for client entities and ensuring all documentation is completed and followed up as necessary;

• Liaising with the Client Accounting Team to ensure up to date accounting records;

• Preparing asset statements;

• Preparing standard documentation and liaising with Legal Department in respect of drafting requests;

• Drafting all necessary minutes and resolutions and ensuring client files are well maintained in an orderly fashion;

• Maintaining a diary of actions made and planned for client entities ensuring a thorough and organised approach that takes account of compliance and due diligence responsibilities;

• Attending meetings (supporting the Assistant Trust Manager and/or the Trust Manager) with service providers as required, recording actions and providing action as required.

• Providing guidance to junior members of the team, as required;

• Providing in house training to colleagues on topics of relevance to the team;

• Undertaking project work as required;

• Reviewing bank statements/monetary movements on client entities to ensure compliance with AML policies;

• Assisting with new business enquiries, collating documents and information for the company’s new business team;

• Undertaking file reviews as required;

• Liaising with the Legal Department when required or necessary ;

• Recording all time spent on client entities;

• Ensuring timely collection of fees;

• Working as part of a team to achieve the departmental standards and targets;

• Liaising with the Compliance team to ensure adherence to regulatory and compliance standards;

• Taking responsibility for own personal development, in line with agreed annual performance appraisal objectives;

• Other duties as may be required from time to time in accordance with the demands of the role and development of the services provided.

PERSON SPECIFICATION

FACTOR ESSENTIAL (E) or DESIRABLE (D)

2 October 2024

QUALIFICATIONS

• Minimum 5 GCSEs with English Language and Mathematics at Grade C or above (or equivalent)

• STEP Certificate or Diploma, ICSA Certificate/Diploma or part qualified

• Management training or qualification or willingness to study towards the same

E E D

EXPERIENCE

• Minimum 5 years’ experience as a Trust Administrator or similar

E

KNOWLEDGE

• A good working knowledge of how to operate Word, Excel and e-mail systems

• Experience of using ViewPoint or similar document management systems

• Thorough understanding of Compliance and KYC requirements.

• Good understanding of relevant regulations on countering Financial Crime

E E E E

SKILLS AND ABILITIES

• Numerate, diligent and organised

• Well-developed communication skills – written and verbal

• Excellent client and company focus

• Accurate with good attention to detail

• Good people manager, able to deal with day to day people issues

• Good time management.

• Accustomed to working as part of a team, with good social and presentation skills

E E E E E E E

PERSONAL QUALITIES

• Approachable and amiable

• Strong work ethic

• Flexibility

• Desire to continuously learn and improve skills

E E D E

MOTIVATION

• Strong commitment to organisation effectiveness and service delivery

• Demonstrates drive

• Proactive approach to work

E D D D