Data Protection and Operational Tax Analyst – Guernsey (13993)

This role provides dedicated support to the Head of Data Protection & Operational Tax across each of the distinct areas of the function. The role holder assists with the day-to-day administration, monitoring, documentation and reporting activities that underpin data protection compliance, and operational tax obligations for Investec Bank (Channel Islands) Limited, operating under the direction and supervision of the line manager and escalating matters appropriately.

Data Protection Support

The role holder supports the Head of Data Protection & Operational Tax in the day-to-day administration of data protection compliance activities, helping to ensure that statutory obligations are met and that records and processes are kept up to date.

Key responsibilities – Data Protection Support

• Support the maintenance of the Bank's Register of Processing Activities, liaising with business units to gather and update information.
• Assist with the logging, triage and progression of Data Subject Rights Requests, helping to ensure responses are provided within legal timelines.
• Support the administration of Data Protection Impact Assessments, including gathering information from stakeholders and maintaining assessment records.
• Support the onboarding of third parties in line with Investec policy.
• Help maintain data protection policies, procedures, guidelines and training materials, escalating proposed changes to the line manager.
• Support the delivery and coordination of data protection training and awareness activities across the Bank.
• Assist with the logging and initial triage of reported data incidents, escalating potential breaches to the line manager promptly.
• Maintain accurate records of data protection matters to support reporting to Senior Management and the Board.
• Undertake any other supporting duties relating to data protection as required by the Head of Data Protection & Operational Tax.

Operational Tax Support

The role holder supports the Head of Data Protection & Operational Tax with administrative and coordination activities relating to the Bank's FATCA, CRS and QI reporting obligations, and with new client take-on and existing client maintenance from an operational tax perspective.

Key responsibilities – Operational Tax Support

• Support the timely collection of Trust and Corporate tax information and self-certification forms and help coordinate updates to the Bank's client static data.
• Assist with FATCA and CRS classification checks and supporting documentation for the Operational Tax team and other areas of the Bank.
• Support the preparation of FATCA and CRS returns for the Guernsey and Jersey businesses in advance of annual deadlines.
• Assist in monitoring tax policy and regulatory developments and flag potential operational tax implications to the line manager.
• Support the review of W-8 documentation in the TCSP space for trading in US source assets, under the guidance of the line manager.
• Help create and maintain operational tax process and procedure documentation, supporting periodic review as required.
• Assist with client communication regarding annual tax reporting.
• Support the Head of Data Protection & Operational tax and key business stakeholders in the preparation of annual 1042 and 1042-S Qualified Intermediary returns.
• Undertake any other supporting duties relating to operational tax as required by the Head of Data Protection & Operational Tax.

Key responsibilities – Operational Risk Support

• Provide any support and assistance to the wider operational risk function as required by the Head of Operational Tax.

Core Skills & Knowledge:

Education

• Working towards, or holding, relevant qualifications in data protection, tax, compliance, risk or financial services is advantageous, but not necessary.

Experience

• Prior exposure to data protection, compliance, legal, operational tax or risk administration, preferably within financial services.
• Exposure to supporting regulatory, risk management or tax reporting processes is advantageous.
• Experience working with structured processes, checklists or controls in a regulated environment is beneficial.

Technical Skills

• Basic understanding of data protection legislation and compliance requirements.
• Basic understanding of QI, FATCA and CRS tax regimes and their reporting requirements.
• Familiarity with client structures and Customer Due Diligence requirements is useful.
• Good IT skills, including MS Office.
• Proficiency in using AI-enabled productivity tools, such as Copilot, to improve efficiency, generate insight and support decision-making. Applies critical thinking and sound judgement when interpreting outputs, remains accountable for the quality and accuracy of their work.

Analytical Skills

• Good attention to detail with the ability to follow processes accurately and identify anomalies or gaps.
• Ability to organise and interpret information clearly to support the line manager's decision-making.

Communication and Stakeholder Management

• Good written and verbal communication skills, with the ability to convey information clearly and accurately.
• Ability to build effective working relationships with colleagues across Relationship Teams, Operations, Compliance and Operational Risk.
• Comfortable escalating issues and queries to the line manager in a timely and appropriate manner.

Personal Attributes

• High ethical standards and integrity when handling sensitive information.
• Proactive and willing to learn, with the ability to work well under supervision while building towards greater independence.
• Strong personal organisation, planning and time management skills, with the ability to manage competing priorities and meet deadlines.
• Team player with strong collaboration skills, able to support distinct areas of responsibility within a single role.

Job Description

Job Title:             Client Relationship Manager

Jurisdiction:             Guernsey

Department:             Private Wealth

About Us

Suntera Global is a multi-jurisdictional provider of fund, corporate and private wealth services. We believe in empowering responsible ambition through the professional delivery of fund, company and trust administration as well as outsourced compliance, escrow, accounting, and tax services. We have over 400 specialists supporting a global client base from offices in the Bahamas, the Cayman Islands, Guernsey, Hong Kong, the Isle of Man, Jersey, Luxembourg, Malta, and the US. For more information visit suntera.com.

About the Role

As a Client Relationship Manager, you will provide efficient, timely and high-quality administration services to a continually expanding, multi-billion family trust structure. This structure liaises daily with the large family office located abroad and includes listed trading companies, traditional financial investments, Private Equity and very early stage tech start-up companies, art, property, private jets and yachts. The structure oversees a number of other entities located in a number of external jurisdictions.

• Working in a team of 6, providing support to the ACDs and Client Directors
• Assisting with short to long term admin projects to ensure the clients/family office continue to receive a high level of service in matching with the Company’s values.
• Assisting in the mitigation of risk factors by helping with the review and management of administration and compliance work
• Acting as a “C” Signatory
• Assisting with the provision of financial information and oversight sufficient to allow our accountants to draft financial statements
• Undertake FATCA/CRS reporting and similar work
• Assisting intermediaries in meeting their client’s expectations within legal and regulatory frameworks
• Maintaining a proactive relationship with the clients and family office
• Providing a collaborative approach to joint projects
• Opening of client bank/investment accounts and related tasks
• Payment preparation and transaction monitoring
• Maintaining the Business Central and DMS databases
• Providing support to team members generally; and
• Maintaining CPD requirements and keeping up to date with all industry developments
• Any other ad-hoc tasks and responsibilities as assigned to you by your Manager.

About You

You will have strong relevant experience and strong interpersonal skills. The following attributes would also be advantageous:

• Experience and understanding of managing trust structures
• Qualified in STEP, CGI, ACCA or similar professional qualification, or working towards the same
• Be proactive and forward-thinking with the ability to deal with tasks independently and use your initiative
• Excellent organisational and communication skills

• Ability to work to deadlines and meet and define KPIs
• Be a brand ambassador and role model for the brand values of empowering responsible ambition

This is an exciting opportunity to join a professional team and develop new ways of working, where you will have the opportunity to input into the evolution of our business processes on an ongoing basis. In addition to a competitive salary, you will be rewarded with a performance-driven bonus, a comprehensive benefits package, and the training and career opportunities that come as standard with a dynamic and rapidly growing group of companies.

Key People

The team members, line managers and hiring managers the candidate may interact with during the hiring process and on the job.

• Victoria Tonks, Deputy Head of Private Wealth
• Andrea Robert, Client Director
• Sarah Langford, Assistant Manager, People & Culture

Administrator - Operations & Business Support - Guernsey

To be part of the Operations and Business Support team in order to provide operational support to the Fiduciary Services business.

This will include assisting in the management of statutory data within our core database and assisting in updating the Guernsey Registry, as required, and within regulatory deadlines.

To assist with ensuring that there are sufficient processes, procedures and reporting systems in place to monitor, review, assess and minimise client operational & AML/CFT risk within the business, whilst acting in accordance with the local Laws, Orders, Codes of Practice and Regulations and Group policies.

In particular the post holder is expected to work with the other departments to ensure that our key data is accurate and compliant with our regulatory obligations.

Job accountabilities:

Data Processing & Review

> Assist with data reconciliation and exception reporting, including weekly audit report of Acumen, weekly outstanding source of funds and monthly original client due diligence reconciliation.

> Assist with the management of statutory data on Acumen.

> Actioning tasks and workflows, including assisting with a project to reduce outstanding tasks.

> Set up of contact cards on Acumen.

> To assist with and provide cover for the Guernsey Registry submissions and management of the data held in Acumen & at the Registry.

> Assist with the Administration of the Banking platforms.

> Assist with the management of banks’ requests for information where Praxis has an introducer status.

> Assist with the maintenance of statutory records for in-house companies.

> Assist with the preparation of RORASQ documentation for Annual Validation filing deadlines.

Other

> Assist with Company secretarial duties for in-house companies.

> Assist with various projects as they arise from time to time.

Minimum education and experience

> A minimum of 3 years’ relevant experience.

> Educated to ‘A’ Level standard or equivalent.

> Desire to study for or already hold a relevant professional qualification (i.e. STEP or CGI).

> Guernsey Trust and Company administration experience.

> Knowledge of using the Guernsey Registry.

> Basic Guernsey Company secretarial experience.

Required skills

> IT aware, preferably with good knowledge of Excel and Word.

> Organised, with attention to detail and accuracy of data input.

> Strong analytical skills.

> Risk awareness & awareness of regulatory reporting requirements.

> Strong communication and interpersonal skills.

> Team player.

> Ability to maintain complete confidentiality.

Administrator - Guernsey

The role

Assist the team with general administration duties for a portfolio of clients.

The responsibilities

You’ll be working in a friendly and progressive environment as a member of the team to undertake a broad range of duties including: 

• assisting with the set up and maintenance of client information into the database; and statutory records including minutes of directors and shareholders meetings, and trustee resolutions
• completing the day-to-day bookkeeping for companies and trusts up to trial balance including monthly reconciliations and downloading of statements
• assisting with the opening and closing of entity bank accounts and assisting with review of incoming funds into client bank accounts, and work towards becoming competent in liaison with bankers over remittance of money, deposit accounts, investment transactions and settlement instructions
• preparing emails and route through to senior team members in readiness for sending, taking telephone messages and carrying out call backs
• preparing routine investment review minutes
• developing an understanding of the firm’s policies and procedures and how they impact day-to-day work 
• developing an awareness of tax and taking note of warning messages along with gaining knowledge on the formation of legal entities and trusts
• updating the timekeeping system in line with expectations and strive to meet utilisation targets

You

• successful attainment of a minimum of 5 GCSEs, or equivalent, at grade 4 (or C) and above, to include English and Maths
• effective and confident communication skills along with the ability to converse with a range of people 
• ability to organise work schedule over the short term, with support if needed
• ability to work to specified standards and service levels and propose solutions to resolve straight forward daily problems
• evidence a positive and committed approach to teamwork and understand the importance of working together to provide excellent client service
• compliance with the firm's Information Security Policy and associated procedures, as updated from time to time

Senior Administrator/Assistant Manager - Private Clients (9/10 month FTC) - Guernsey

The role:

The Senior Administrator/Assistant Manager, Private Clients will administer a portfolio of fiduciary structures in accordance with the relevant Client Services Agreements and the various laws and regulations pertaining to the Group’s Guernsey regulatory licences.
The Key Responsibilities for the role are noted below and as an Assistant Manager you will also be expected to undertake any such duties that are deemed a reasonable requirement, for example, deputising for the Manager in their absence and participating in projects that are related to the role.

Some of the things you will be doing:

• Administer a portfolio of complex fiduciary structures to a high standard ensuring all administration procedures are adhered to;
• Ensure administration is carried out in accordance with up-to-date tax and legal advice with support from client manager/client director;
• Consistently deliver a timely and high-quality service to clients, demonstrating effective communication ensuring client managers/directors are copied in at all times;
• Liaise with beneficiaries, investment advisers, bankers, auditors, property advisers, agents and lawyers on all matters relating to the management of a portfolio of complex fiduciary structures;
• Ensure that invoicing fees and debt management is carried out in a proactive and timely manner;
• Demonstrate a full understanding of client entity transactions, ensuring all client entity files are up to date and that Minutes and Meeting Notes have been drafter accurately with an appropriate level of detail;
• Support team lead in the management of the team as required;
• Supervise and assist in the development of a junior member of the team as required;
• Delegate routine administration tasks to the administration team whilst retaining oversight to ensure tasks are being fully completed in a professional and timely manner;
• Oversee projects as requested by the team lead and ensure these are completed accurately within the deadlines set;
• Demonstrate an understanding and knowledge of risk factors specific to fiduciary structures, particularly in relation to trigger events seeking guidance from client managers/directors;
• Provide on the job training and guidance for more junior members of the administration team sharing technical knowledge and experience;
• Be responsible for FATCA, CRS, Payment Procedures, FID Reviews and Action Points for audit and liaise with auditors.
• Embrace and demonstrate our corporate values and purpose – Tenacity, Service, Teamwork, Agility and Genuine;
• Proactively keep an up-to-date awareness of current industry issues e.g. interest rate movements, change in legislation i.e Substance legislation; and
• B signatory (up to £50,000 on Bank Signing Schedules).

What technical skills, experience, and qualifications do you need:

• Evidence of prior and proven relevant experience in regulated finance or professional services;
• Sound organisation skills and supervisory experience;
• Possess a solid understanding of the business and markets applicable to the business;
• Hold a relevant professional qualification such as STEP, ICSA; and
• Strong technical IT skills; and
• Drive personal development using all the resources available to achieve success.