Transfer Agency and Fund Administration Lead – Private Equity Accounting

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/ Department:

The Fund Administration/Transfer Agency Lead (Guernsey) is a leadership position within our Guernsey Private Capital Administration (PCA) department. Reporting to the Head of PCA Guernsey, the role holds end-to-end responsibility for all Guernsey-based Fund Administration/Transfer Agency operations (excl. AML) and service deliver and is responsible for functional oversight, governance, and support to Northern Trust’s Transfer Agency activities delivered from our outsourced/extended locations (such as Ireland and India), in line with our global operating model and shared ownership approach.

The key responsibilities of the role includes:

· Strategic Leadership & Service Delivery: Provide strategic direction and day-to-day leadership for all Fund Administration/Transfer Agency services in the Guernsey’s Private Capital business, ensuring high-quality service delivery, operational efficiency, and outstanding client outcomes for all fund administration/investor servicing activities.

· Operational Accountability: Own the end-to-end TA operations for Guernsey/in-sourced domiciled funds, maintaining accountability for service levels, quality control, and regulatory compliance throughout the investor lifecycle – from subscription and redemption processing to investor communications and reporting.

· Outsourcing Oversight & Governance: Serve as the Business Unit Outsourcing Manager for TA, establishing a robust governance framework for all Transfer Agency processes delegated to offshore/outsourced teams (e.g. in Ireland, India). Oversee service level agreements (SLAs), perform regular service reviews, monitor key performance indicators, and ensure delegated activities meet Northern Trust’s standards and risk controls. Proactively manage escalations, issue resolution, and continuous improvement initiatives across locations.

· Regulatory & Risk Compliance: Ensure full compliance with local regulatory requirements and corporate control frameworks, including adherence to Guernsey Financial Services Commission (GFSC) regulations, economic substance obligations, anti-money laundering (AML) and investor due diligence standards. Maintain appropriate local oversight, approvals, and record-keeping for critical investor services (e.g. investor register sign-offs, board reporting) in line with Northern Trust policies and Guernsey regulations.

· Client Focus & Relationship Management: Act as a escalation point of contact for Transfer Agency matters in Guernsey, working closely with Client Service Delivery Managers and Relationship Managers to address client needs, service reviews, and new business opportunities. Represent the TA function in client meetings, fund board meetings, and regulatory engagements as needed ensuring client queries and requirements are addressed promptly and effectively.

· Cross-Functional Partnership: Collaborate with internal and external stakeholders, including Fund Accounting, Financial Reporting, Investor AML, Payments teams, and global PCA leadership, to deliver a cohesive and integrated service model. Promote a “One Northern Trust” approach that leverages global best practices and consistent processes across jurisdictions for Private Capital clients.

· People Leadership & Development: Lead, mentor, and develop the Guernsey Fund Administration/TA team, fostering a culture of high performance, accountability, and continuous learning. Manage resource planning, hiring and training, performance management, and succession planning to ensure a skilled and resilient team capable of meeting current and future business needs.

· Operational Resilience & Change Management: Monitor capacity, productivity, and risk metrics (KPIs/KRIs), implementing improvements to enhance operational resilience and scalability. Champion process improvements and technology initiatives to drive efficiency (e.g. workflow automation, system enhancements) and participate in strategic change/transformation projects impacting the Transfer Agency function.

Skills/Experience:

· Extensive Fund Administration/TA Expertise: Demonstrated experience in Transfer Agency/Investor Services/fund administration, ideally in private equity or alternative asset environments. Deep understanding of TA operations, including investor onboarding, dealing/subscription

· Operational Oversight in a Global Model: Strong track record in managing service delivery across onshore-offshore or outsourced models, with skills in service level management, vendor/outsourcing oversight, and remote team collaboration. Ability to establish effective governance, monitor KPIs, and drive continuous improvement in a multi-jurisdictional context.

· Stakeholder & Client Management: Excellent communication and interpersonal skills, with experience building relationships and working closely with clients, colleagues, and senior stakeholders. Comfortable representing the TA function in client forums, audits, and regulatory discussions, and partnering with cross-functional teams to solve complex issues.

· Regulatory & Control Acumen: In-depth knowledge of fund industry regulations pertinent to Transfer Agency and investor services, especially GFSC rules, AML/KYC, FATCA/CRS, and data protection in a Guernsey context. Skilled in risk management and implementing control frameworks to uphold compliance and quality.

· Strategic & Analytical Thinking: Strong analytical, problem-solving, and decision-making abilities. Able to think strategically about service delivery, process enhancements and to manage multiple priorities effectively. Experience driving organizational change or process re-engineering within operations is an advantage.

Qualifications:

· Professional qualifications such as ICSA etc.

· Familiarity in relevant industry systems and technologies.

· Leadership & Oversight: Proven people management and leadership experience, preferably at a senior manager level. Adept at leading teams across multiple locations, providing guidance, setting performance goals, and ensuring accountability and motivation of staff.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Client Services Director

We have an exciting new opportunity for a Client Services Director, who will be responsible for leading and developing the Private Wealth function for the company, ensuring exceptional service delivery to high-net-worth individuals, families, and corporate clients. The role holder will drive a culture of excellence, compliance, and client focus, aligning client service standards with the company’s strategic objectives and regulatory obligations in Guernsey and other relevant jurisdictions.

Key responsibilities

Strategic Leadership

· Contribute to the overall business strategy as a member of the senior leadership team.

· Develop and implement a customer service strategy to enhance client satisfaction, retention, and growth.

· Lead initiatives to strengthen operational efficiency, risk management, and client service quality.

· Identify opportunities with existing customers.

 Client Relationship Management

· Oversee the Private Wealth Team responsible for trust, company, and pension administration services.

· Maintain strong relationships with key clients, acting as a senior point of contact for escalations or complex matters.

· Promote a proactive and responsive service culture, focusing on client outcomes and long-term partnerships.

· Ensure there is transparent service reporting, and proactive communication, to ensure client services provided demonstrate value for money.

 Financial performance

· Ensure services are properly scoped and charged, preventing “scope creep” where clients receive unbilled work.

· Undertake regular fee reviews to ensure fees continue to reflect the complexity and value of service delivered.

· Ensure client fees are promptly billed and collected.

Business Development

· Work with the Managing Director on the development of strategy for promoting the Company’s products and services

· Attract clients to grow the Company’s business, including building relationships with key introducers

 Operational Excellence

· Oversee service delivery processes to ensure accuracy, timeliness, and compliance.

· Drive continuous improvement initiatives in systems, processes, and client experience.

· Ensure the highest standards of fiduciary governance and compliance with GFSC regulations.

· Implement performance metrics and service-level agreements to monitor and enhance team performance.

 People Leadership

· Lead, mentor, and develop a high-performing team, fostering professional growth and accountability.

· Support succession planning and the development of future leaders within the business.

· Promote collaboration across departments, ensuring consistent service standards and good communication.

 Governance and Risk Management

· Serve as a director on the board of the lead licensee (following successful completion of probationary period or when agreed).

· Ensure adherence to anti-money laundering (AML), countering the financing of terrorism (CFT), and data protection standards.

· Participate in internal and external audits and regulatory inspections as required.

Skills, knowledge, expertise

Essential:

· Minimum of 10 years’ experience in the fiduciary, private wealth, or financial services industry.

· Proven leadership experience in client services or trust administration at a senior management level.

· Strong understanding of Guernsey’s regulatory framework and fiduciary best practices.

· Excellent interpersonal and communication skills, with the ability to build trust with clients and staff.

· Knowledge of international wealth structuring and multi-jurisdictional client servicing.

· Professional qualification such as STEP, ICSA (CGI), or equivalent.

Desirable:

· Experience in digital transformation or client experience innovation within the fiduciary sector.

· Track record of leading teams through change and growth phases.

Who we are

At Bourse we pride ourselves on the calibre of our staff and collaborative teamwork. We provide a great benefits package which includes pension contributions, private healthcare cover and discretionary bonus. 

We are committed to helping our staff reach their full potential by supporting them with training and development opportunities, and we therefore encourage our staff to study for a relevant professional qualification for which we normally cover costs and provide study leave. 

Bourse takes an inclusive approach to hiring and is a positive place to work, welcoming those who want to make a beneficial impact within our organisation, for our clients and in our communities.

An opportunity to shape and lead an in-house compliance function for a growing funds business in Guernsey that values trust, autonomy, and getting things done.

This is a senior, outcome-focused role where you’ll move compliance from outsourced to embedded, working closely with the leadership team in a small, high-calibre Guernsey office.

Responsibilities include:

• Take on prescribed responsibilities including MLRO, MLCO and related roles
• Design, implement and own the compliance monitoring programme
• Act as the primary point of contact with the GFSC, building strong, credible relationships
• Lead AML/CFT frameworks, policies and practical solutions across the business

You’ll be pragmatic, solutions-minded and proactive, with the gravitas to engage confidently with regulators. This role suits either an experienced senior funds compliance professional or a strong AML/CFT leader keen to deepen funds exposure.

If you enjoy autonomy, influence, and building something meaningful from the ground up, this role offers genuine impact and long-term scope. For more information get in touch today with a copy of your latest CV or give Marcel a call on 01481 714634, or email info@firstcall.co.gg