Job Title: Business Support Officer

Location: Guernsey
Reports To: Senior Management Team

Job Overview:

We are seeking a proactive, organised, ambitious and detail-oriented Business Support Officer to join our growing fiduciary business. This role combines operational duties, broader business administration responsibilities and marketing coordination. You will work closely with the Senior Management Team in a support function to ensure operational matters and procedures are delivered efficiently, accurately, and on time.

This is a versatile position suited to someone who thrives in a dynamic environment, enjoys improving processes, and is eager to contribute to both the effectiveness and growth of the company. The role offers part-time or flexible working hours for the right candidate.

Key Responsibilities:

Business Support:

• Provide high-level administrative support to the Board of Directors, including meeting coordination, board agendas/packs, and tracking of subsequent action items.
• Assist with general business operations, research, reporting, and internal process improvements.
• Act as a communication bridge between internal teams and external parties where appropriate.

Marketing and Communications Support:

• Support marketing activities, brand development and media management.
• Prepare and update marketing materials, enquiry documents, and website content.
• Collaborate with third-party providers on content projects to ensure consistent and professional messaging.

Project Support:

• Contribute to projects focused on operational efficiency and modernisation, including the adoption of new technologies or tools.
• Help streamline internal procedures and documentation practices.
• Identify opportunities for continuous improvement and proactively recommend solutions.

Qualifications and Skills:

• Excellent attention to detail and a methodical approach to task management.
• Strong communication and interpersonal skills, with the ability to liaise across departments.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); experience with CRM and document management systems is a plus.
• Comfortable managing multiple tasks and working independently in a fast-evolving environment.
• A problem-solver who takes ownership and is willing to improve how things are done.

Desirable Experience:

• At least 2 years' experience in administration, business support and marketing coordination - ideally within a fiduciary, legal, or professional services environment.

• Knowledge of fiduciary or financial services.
• Exposure to digital marketing, branding, or content management.
• Familiarity with project coordination or internal audit support.

Key Attributes:

• Detail-Oriented: Committed to accuracy and thoroughness.
• Discretion: Handles sensitive matters confidentially and with professionalism, including issues on behalf of Directors that are not for wider business or public knowledge.
• Proactive: Able to anticipate needs and take initiative.
• Organised: Skilled in prioritising tasks and maintaining structure.
• Collaborative: Enjoys working with cross-functional teams.
• Solution-Focused: Seeks out improvements and efficiencies.
• Initiative: Able to produce ideas and to find solutions.

Working Arrangements:

• Part-time or flexible hours available.
• Competitive salary based on experience and scope of role.

This role is ideal for someone looking to take the next step in a business support career, with a broader strategic involvement in marketing and operations. If you are a team-oriented professional with a strong eye for detail and a passion for improvement, we’d love to hear from you.

Manager. Operations & Business Support - Guernsey

To ensure that there are sufficient processes, procedures and reporting systems in place to monitor, review, assess and minimise client operational & AML/CFT risk within the business, whilst acting in accordance with the local Laws, Orders, Codes of Practice and Regulations and Group policies.

In particular the post holder is expected to work with the other departments to ensure that systems & controls are fully effective; up to date and compliant with our regulatory obligations.

Job accountabilities:

Policies and Procedures

• Be a member of the Policies & Procedures Committees (Channel Islands)
• Be responsible for reviewing and drafting policies and assisting in the implementation of these across the client facing teams, to include training on new policies and processes as required.
• To implement a process to monitor and review Policies, Procedures, Guidance and Briefing Notes on a triennial basis and to co-ordinate such reviews with the ‘owning’ departments to ensure they remain fit for purpose.

Business Support

• Understand and apply local legislation relating to drug trafficking, money laundering, terrorist financing and any other legislation that impacts on the conduct of fiduciary business within the jurisdiction.
• Stay up to date with changes in legislative and professional standards that impact on the Company’s work.
• Identify and respond appropriately to risk situations relevant to the Company and/or its clients and implement adequate internal controls to mitigate risk.
• Analyse reports and facilitate the flow of information.
• Assist with risk reporting through KPIs
• Manage the Outsourcing process for the Channel Islands

Corporate Governance

• Actively champion Praxis' values by promoting a culture of professionalism, teamwork, and leadership.
• Understand Praxis' business plan and the direction in which the Group is heading.
• Understand how the role of each individual contributes to Praxis' vision.
• Understand and acknowledge the need for change.
• Act as a member of various committees as agreed from time to time.

Leadership

• Promote a culture of continuous training, development, and progression.
• Cascade information to the team regularly and actively invite and act upon upward feedback.
• Inspire others through own actions and behaviours.

Personal Development

• Attend seminars and workshops, read industry publications and advisory briefs, and follow developments in wealth management to enhance professional and technical knowledge.
• Shape own development by identifying areas to improve own knowledge and skills and actively seek assistance.
• Maintain evidence of continuing professional development to meet regulatory requirements.

Professional Qualifications and Experience

• Minimum of 5 years’ experience in a relevant role
• Successful attainment of relevant professional qualification

Skills and Knowledge

• Strong communication skills and be adept at building relationships across the business
• Understanding of the broad spectrum of risks facing the sector; including but not limited to data security, people related, regulatory risk, etc
• Sound understanding of industry best practices in relation to operations and risk management
• Experience in working in the Private Wealth / Corporate Services sector on a cross jurisdictional basis
• Demonstrated ability to write technical reports
• Ability to manage projects with minimum supervision
• Good presentation skills
• Sound judgement
• Ability to coach and mentor junior colleagues.