Billing Administrator – Guernsey / Jersey / UK / Ireland

We think that our open and progressive work environment is something to shout about, and we're always looking for talented people who are looking for a platform to build a career. Our latest opportunity is for an administrator to join our corporate services department, and be part of our growing team. 

Working as part of the Finance Billing & Collections team, the successful applicant will be responsible for supporting the business with the creation and distribution of invoices. The successful candidate will play a key role in helping drive process efficiencies and optimising the firm's working capital.

Key Responsibilities

• Responsible for the production of legal bills from initial creation through to distribution to clients
• Regular review of WIP balances with fee earners / other members of the Finance team to agree where bills can be raised
• Providing support to the business for complex billing requirements, including amendments to bills reversals, write offs and database amendments
• Act as subject matter expert for billing on the firm's practice management system and seek opportunities to improve utilisation of billing functionality and enhance internal processes
• Managing billing email inboxes and addressing emails in a timely manner
• Ensuring queries and escalations are handled correctly and promptly through to appropriate resolution, including handling queried invoices
• Implementing process improvements for new and existing matters
• Monitoring changes in invoicing requirements of clients and ensuring adherence to these requirements to support timely payment
• Liaising with clients to obtain matter/purchase order numbers, where required
• Collaborating with internal fee earning teams to ensure invoices comply with external counsel guidelines
• Providing ad-hoc support to the wider Finance team where required

Skills, Knowledge and Expertise

• Essential: Prior experience working in a billing role, preferably in a legal environment
• Essential: basic proficiency in the use of Microsoft Office
• Preferred: Experience using Aderant tools and automated workflows
• Highly diligent with an organised and timely approach to work, ensures attention to detail
• Excellent client service mentality with a ‘can do, will do’ attitude
• Effective and respectful communication, both verbally and in writing
• Ability to work proactively and effectively within a team and with minimal supervision
• Analytical and logical approach, with a strong sense of initiative
• Awareness of the importance of the wider commercial environment
• A team ethos and excellent client service attitude

Human Resources Administrator – Guernsey OR Jersey

We are looking for a new member of the HR team who will undertake administrative duties to support policies, procedures and practices for all employees of the Butterfield Channel Islands and UK Group. This role could be based in Guernsey or Jersey.

 Your responsibilities will include:

• Administration of employee on-boarding and off-boarding procedures, including current employee changes (i.e., promotions, change to hours/salary, transfers and parental leave).
• Administration of benefit programmes and holiday schemes for CI and UK employees.
• Involvement with the recruitment process including liaising with agencies and line managers.
• The preparation and processing of CI and UK payroll and pension and the associated reporting.
• Building and managing relationships with key internal stakeholders and external parties/suppliers.
• The administration and monitoring of internal and external training.
• Provide initial first day induction training to all new employees.
• General administration of Human Resources policies and practice.
• Reviewing and updating policies and procedures when required and ensure there is the consistent application of such policies and procedures.
• The management of employee workspaces, ensuring data is retained correctly.
• HR projects as and when required. 
   

Your qualifications and skills:

• Up to two years’ relevant experience
• Advanced administration skills, with a high degree of numeracy and literacy.
• Advanced IT skills, including Microsoft Office Suite (Word, Excel, Outlook and PowerPoint).
• Excellent communication skills and Customer care and service techniques.
• Strong personal organisation and time management skills.
• High degree of discretion and ability to preserve absolute confidentiality.
• Experience of working with HR Database / Payroll software.

Document Automation Specialist – Guernsey
We are looking to recruit a Document Automation Specialist to join our Knowledge Management team. In this role you will carry out day to day automation work, maintaining the flow of projects and working with our knowledge lawyers and wider department.  You will be an expert in Contract Express, whose expertise extends beyond document creation and maintenance to look at integration with existing systems and workflow.  

About the role: In this role, you will:

• Work closely with subject matter experts on document automation projects.
• Attend to document automation support requests.
• Complete administrative tasks pertaining to the efficient management and maintenance of the document automation service.
• Work with other teams, such as IT, to build document automation solutions.
• Build and maintain key relationships in the business ensuring clients experience an engaging, professional, and efficient service.
• Assist in building and maintaining a document automation knowledge base.
• Support system upgrades as and when required.
• Maintain test scripts and requirement documentation.
• Ensure the necessary analysis and impact assessment is carried out prior to committing changes to live automated templated.
• Keep abreast of activity in the document automation space.

About you – essential requirements

• Working knowledge of document automation using Contract Express.
• Experience of working on complex automation projects, showing a structured and methodical approach.
• Demonstrates understanding of best practice.
• Can support people with patience and confidence to ensure business needs are met whilst adhering to document automation processes and procedures. 
• Ability to familiarise yourself with existing automated templates, in order to apply updates with efficiency and accuracy. 
• Organised, ensuring all administrative tasks relating to the management of templates and support requests are undertaken with efficiency and diligence.
• Proactive, using initiative to make suggestions for improvement and bringing further efficiencies.
• Ensure work is completed in a timely manner, whilst adapting to changing priorities as required.
• A team player who is able to work with people at all levels, showing the ability to adjust to different audiences, but also comfortable working independently when required.
• Experienced in supporting the on-boarding of other template developers.