Service Desk Analyst

Who we’re looking for *

We are looking for a dynamic and Detail-oriented IT Service Desk Analyst to provide technical support to end-users while managing IT hardware inventory. This role ensures smooth IT operations and efficient stock management, ensuring that IT equipment and assets are properly tracked, maintained and available when needed.

Why we need you *

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

 having a dedicated resource who understands both IT infrastructure and product specifications ensures compliance with industry standards, such as SOX, while maintaining data integrity and security. This synergy between the two areas enhances collaboration, drives innovation, and supports the organization’s overall goals.

What you’ll be doing

As part of your role, your responsibilities will include:

• Provide first-line Technical Support
  • Support of Hardware and Software Support
  • Support of Network related issues in office
• Respond to and resolve IT support tickets
  • Support Via Phone, Email and in-person
  • Escalate complex technical issues to appropriate teams
• Document issues, Solutions, and best Practices
  • Update IT Knowledge base
  • Ensure IT security compliance (ISO/SOX)
  • Follow the JML process for all users
• Manage IT asset inventory
  • Ensuring accurate tracking of all IT Equipment and accessories
  • Monitor stock levels and or IT supplies as needed
  • Receive, inspect and Log new IT equipment

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table *

The necessary skills that we require for this role include:

• Education: Diploma/Degree in IT , Computer science or related Fields, A+, N+ , AZ-900 or MS-900
• Experience: 3 – 5 Years in IT support role
• Technical Skills: Knowledge of Windows, MacOS, Microsoft Azure, Intune and common enterprise Applications, Basic Networking and troubleshooting skills, Experience with IT asset management tools and ticketing systems.
• Soft Skills: Strong Problem-Solving and analytical abilities, Excellent communication and customer service skills, Ability to multitask and prioritize in a fast-paced environment.

Desirable skills you’ve got up your sleeve *

It would be great if you also have some of the following skills:

• Experience with Reporting and Trend Analysis.
• Experience with Video Conferencing Units (e.g. Polycom, Logitech).
• ITIL certified.
• Experience with Intune.

Power Platform Developer, Advisory – Guernsey or Jersey

Job Summary
As a member of the Advisory practice, you will be part of a team responsible for identifying and delivering client requirements in a way that demonstrates value on their investment. You will work closely with an experienced team, be involved in a variety of engagements, interacting with clients and building and strengthening business relationships across the region. Being part of a smaller, agile department, you will also have excellent opportunities to be involved in strategic initiatives, have input into the management of the business and contribute directly to the running of the practice. Over time you will become a trusted business advisor, managing a team, defining project strategy for multiple and/or complex projects and other key initiatives of the firm.

As a credible candidate you will have developed core skills in managing and working with complex data sets, including a strong background in database technologies such as SQL. Additional experience with comparable data analysis tools such as R, Python, Alteryx or otherwise is also helpful.

In this role, you will design, develop and implement custom applications using Microsoft Power Apps and Power Platform. You will collaborate with business stakeholders and gather requirements and translate them into technical solutions.

PwC CI’s Regulatory Consulting offering fits within the Network’s Financial Services Regulation team which is a market leading advisory and assurance practice. Globally our team of over 1,000 professional staff is passionate about helping our clients manage risk and regulation in a commercial and strategic way, increasingly so through the application of technology and data. In the Channels Islands, regulatory consulting forms a large part of our advisory team, providing subject matter experts to our clients and the wider PwC network. The team is led by experienced Directors in both islands and has a strong management team with a proven track record of delivering for our clients.

Our success means we are growing and consequently looking for talented individuals to strengthen our team. We work closely with client staff at all levels at global organisations. We bring our insight, experience and thought leadership to large, complex projects in our core focus areas:

• Local and International Regulatory Change
• Global Anti- Financial Crime Consulting and Managed Services
• Global Regulatory Technology Implementation
• Supporting local business with regulatory challenges

PwC is looking for experienced professionals, with proven technology/ data skills to join our team at this exciting time as we continue to grow our business in line with the wider PwC CI strategy.

Responsibilities
Your responsibilities will include integrating Power Apps with various data sources, including SharePoint, SQL Server, and other third-party applications, and developing and maintaining Power Automate workflows to automate business processes. You will also create and manage Power BI reports and dashboards to provide actionable insights, ensuring the security and scalability of
Power Platform solutions. Providing technical support and troubleshooting for Power Platform applications will be part of your role, along with staying up to date with the latest features and updates in the Power Platform ecosystem.

Direct Reports
This role reports to:

• Partners, Directors, Senior Managers, Managers

Reporting to this role:

• Associates

Qualifications & Certifications

• Microsoft Power Platform certifications
• Has worked through phases of the ‘Software Development Life Cycle (SDLC)’. This includes gathering and analysing business requirements, functionals/ technical specifications, designing, developing, testing, deploying the application and providing technical support

Skills & Experience Required
Essential skills

• Knowledge of and experience working with complex data sets and database technology
• Proven experience as a Power App/ Power Platform Developer
• Strong knowledge of the Microsoft Power Platform (including Power Apps, Power Automate, Power BI, Power Pages, Copilot Studio, etc)
• Proficiency in programming languages such as JavaScript, C#, Python, Power FX
• Experience in understanding client problems and designing relevant, applicable and sustainable technology solutions to meet requirements
• Strong communication and stakeholder management skills
• Ability to accurately prepare and review reports on technical subject matter

Desirable skills

• Other data and analytics experience, having worked with tools such as Alteryx, Power BI, Tableau or other relevant technology, and using these tools to support the successful delivery of projects
• Knowledge of applicable technology in the fintech market
• Knowledge of systems in the Financial services sector would be beneficial but not essential
• Knowledge of Agile development methodologies

Travel Requirements
Travel may be required to visit client sites as part of day-to-day project delivery and some travel may be required between the islands and the UK as you will be part of a x-island team.