Client Strategy Manager – Jersey

Resolution IT is part of Zenzero, a leading specialist outsourced provider of innovative IT solutions, support and managed services targeted at mid-sized organisations. We have offices worldwide including Guernsey, Jersey, UK, Dubai, South Africa and Australia. Our team of highly qualified and experienced IT professionals support companies across a range of industries which include financial services, insurance, hospitality, aviation, real estate, recruitment, education, professional services, medical and public services.
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As the first point of contact for our client strategy, the Client Strategy Manager plays a pivotal role in nurturing strong, long-term relationships and ensuring a consistently high level of service. Acting as a trusted advisor, you will guide clients from the sales and onboarding stages through their entire journey with Resolution IT, helping them maximise the value of our services. You will manage a dedicated portfolio of clients, gaining a deep understanding of their business needs and challenges to create their short and long term technology strategy. By working collaboratively across internal teams, you will triage and resolve issues efficiently, ensuring client satisfaction and retention. Your role is to champion the client experience, driving user adoption and helping clients achieve their business goals through strategic use of technology.
 
This position requires a proactive, relationship-driven approach, with a focus on delivering exceptional experiences, identifying opportunities for growth, and promoting a cycle of continuous customer success. Ultimately, you will be instrumental in enhancing client engagement, improving revenue performance, and ensuring that every customer feels valued and supported throughout their partnership with Resolution IT.
 
Our team is central to our business, so it’s important to us that they feel supported, encouraged and heard. We offer a great learning and development program to promote continued growth and career progression along with competitive pay, a strong benefits package and flexible working whenever possible. We are always looking to improve and feedback and suggestions are encouraged to help us achieve the best working environment for our team.