Senior System Support & Development Analyst – Jersey / London

Are you looking for a new challenge in a fast-paced environment?

We are looking for a Senior System Support & Development Analyst with a strong HR application background to be part of our ambitious, friendly in-house Apps team. 

Within our team, you'll be working in the Application Support & Development team and be responsible for the support and maintenance of the applications used by the organisation. 

If the above interests you or you'd like to know more, we'd like to hear from you!

About the role

• Support, ongoing development and maintenance of business applications (both internally developed and vendor-specific).
• Predominantly focus on HR specific applications such as HCM, ATS, Learning and Payroll further expanding integrations to our other core applications such as Viewpoint, Elite 3E and our SaaS suite.
• Work with clients, third parties, the Strategy Programme Management team, and Business Services colleagues to help identify requirements and deliver enhancements and changes to the business.
• Work directly with our HR colleagues to improve our HR application suite, using tools such as Retool and Integration Builder, as well as built-in Integration engines such as Workday Studio.
• Produce and maintain accurate, up-to-date documentation.
• Collaborate with the Service Desk to help improve our entire departments processes

About you

• Solid experience within an Application Support team or equivalent and their work.
• Demonstrable experience with HR specific applications, with a strong preference for Workday experience​
• Strong attention to detail and accuracy.
• Discretion and demonstrates good judgement.
• Highly motivated and the ability to work collaboratively.
• Excellent verbal and written communication skills.
• Ability to work in a continuously evolving and fast paced environment.

Learning and Development Manager - Guernsey

The Learning and Development Manager is responsible for designing, leading and embedding a structured, high-impact learning and development strategy aligned to the organisation’s business priorities, values and future capability needs.

This role provides strategic direction for learning while remaining hands-on in the design, implementation and continuous improvement of development programmes, frameworks and systems. The Learning and Development Manager will lead the learning agenda across the business, ensuring learning is purposeful, measurable and consistently delivered.

Key Responsibilities:

Learning and Development Strategy

• Develop and deliver a clear learning and development strategy aligned to business objectives, people strategy and future capability requirements.
• Identify organisational skills gaps and development priorities through data, engagement insights and stakeholder input.
• Design learning frameworks that support career progression, role readiness and leadership development.
• Ensure learning activity is aligned to organisational values and promotes a consistent leadership and colleague experience.

Programme Design and Delivery

• Design and oversee the delivery of core learning programmes, including leadership, management, professional and technical development.
• Ensure learning solutions are practical, scalable and fit for a global or multi-jurisdiction environment where applicable.
• Oversee mandatory and compliance-related learning to ensure regulatory expectations are met.
• Evaluate learning effectiveness and ensure programmes deliver measurable outcomes.

 Learning Systems and Infrastructure

• Own the learning management system and overall learning infrastructure, ensuring it supports the learning strategy.
• Set the structure, governance and standards for learning content, learning pathways and reporting.
• Work closely with the Learning and Development Administrator to ensure effective system build, configuration and ongoing management.
• Use learning data and insight to inform decision making and continuous improvement.

 Stakeholder Management

• Partner with senior leaders and managers to understand development needs and shape appropriate learning solutions.
• Act as a trusted advisor on learning and capability development.
• Support managers in embedding learning into day-to-day performance and development conversations.
• Manage relationships with external training providers and consultants where required.

Leadership and Team Oversight

• Provide direction, coaching and oversight to the Learning and Development Administrator and any wider learning resource.
• Set clear priorities, standards and expectations for learning delivery and administration.
• Ensure learning activity is well governed, consistently delivered and professionally managed.

Continuous Improvement and Governance

• Monitor learning trends, best practice and innovation to ensure the learning offer remains relevant and effective.
• Establish and maintain learning policies, standards and governance frameworks.
• Produce learning updates, reporting and insights for senior leadership as required.
• Ensure learning activity is inclusive, accessible and aligned to organisational culture

Skills and Experience

Essential

• Proven experience in a Learning and Development Manager or Senior L&D role.
• Strong experience designing and delivering learning and development strategies and programmes.
• Demonstrable experience implementing and owning a learning management system or learning infrastructure.
• Ability to translate business needs into structured, practical learning solutions.
• Strong stakeholder management and influencing skills.
• Experience using data and insight to measure learning impact.
• Excellent communication and organisational skills.

Desirable

• Experience within professional services, financial services or a regulated environment.
• Experience designing leadership or management development frameworks.
• Familiarity with blended learning approaches and digital learning platforms.
• Coaching or facilitation experience.

Personal Attributes

• Strategic thinker with strong delivery focus.
• Credible, confident and pragmatic.
• Comfortable operating at both strategic and operational level.
• Values-led and people focused.
• Detail conscious without losing sight of the bigger picture

Job Description

Job Title:          Senior Advisor, Human Resources

Jurisdiction:          Guernsey

Department:          Human Resources

About us

The Suntera Global group of companies is a rapidly developing global provider of private wealth, corporate and fund services to a global client base from ten international offices. Due to the planned expansion of our business, we have a fantastic opportunity to join our HR team.

About the role

Working closely with the Head of HR, you will work alongside the HR team to support the delivery of the Suntera people strategy. You will be integral to the development of our inclusive workplace culture and will provide support on a wide range of HR activities across the Group.

The Senior HR Advisor provides a high-performing operational HR service, acting as a trusted partner to managers and employees. The role combines strategic input and operational excellence whilst ensuring compliance with legislation and alignment with business objectives.

Your key areas of focus will include operational HR support to the divisions within our business including employee cycle, performance management, data management, payroll, employee relations and recruitment. You will also have the opportunity to;

• Act as the first point of contact for HR queries from directors, managers, and employees, providing advice and guidance on a wide range of HR matters in line with relevant policies and procedures, escalating to the Senior HR team for specialist advice when required.
• Attend meetings as requested in connection with absence, performance management, welfare, or disciplinary matters, supporting as note taker when required.
• Support employee engagement initiatives and actively participate in activities promoting wellbeing and positive culture.
• Oversee administration tasks associated with the employee lifecycle, including starter and leaver processes, contract and offer letter preparation, and pre-screening.
• Coordinate activities for new starters including welcome, induction, and introductions.
• Manage payroll processing on a monthly basis, liaising with the finance team and payroll provider
• Maintain HR records, manage HR documents (e.g., employment records, onboarding guides), and update internal databases.
• Update HR policies in line with regulatory requirements and current legislation.
• Produce ad-hoc reports as requested by the business.
• Support managers in driving the annual performance cycle (goal planning, coaching, and reviews).
• Monitor absence metrics and support the application of the absence management programme.
• Collate, process, and check accurate monthly payroll data.
• Use HR software to input and compile employee data, ensuring records are kept up to date.
• Maintain HRIS and other databases to ensure employee records are accurate
• Provide end-to-end recruitment administration support to hiring managers
• Producing accurate and up to date job descriptions with assistance from the hiring manager
• Attend and contribute to recruitment interviews, ensuring HR matters are addressed and interview notes are saved for audit purposes.
• Ensure accurate and timely production and circulation of job adverts
• Support diversity and inclusion initiatives related to talent management and acquisition.
• Support HR projects and initiatives as needed.
• Any other ad hoc duties as they arise from time to time.

About You

• You will be an enthusiastic and methodical individual. You may be working towards a HR Qualification, or you will have experience working in a HR environment.
• High degree of confidentiality and integrity
• IT experience with Microsoft package and HRIS systems would be an advantage
• Excellent interpersonal skills and the ability to work with people at different levels, including senior staff members.
• Knowledge of current employment legislation and an interest in current thinking in HR issues and trend
• Practical and logical with an organised approach to work; able to solve problems quickly
• Driven and determined
• Excellent writing ability and attention to detail

This is an exciting opportunity to join a growing team and develop new ways of working. You will have the opportunity to input into the evolution of our business processes on an ongoing basis. In addition to a competitive salary, you will be rewarded with a performance-driven bonus, a benefits package, and the training and career opportunities that come as standard with a dynamic and rapidly growing group of companies.

Key People

The team members, line managers and hiring managers the candidate may interact with during the hiring process and on the job:

• Hayley Bradshaw, Head of HR, Guernsey
• Stuart Simon, Managing Director, Guernsey
• Sarah Langford, Assistant HR Manager
• Becky Link, Senior HR Administrator
• Natalie McMullen, Global Head of Talent
• Michele Gallagher, Global Head of HR Operations

Governance, Regulatory Obligations and Conduct

• Live the Suntera values and act with integrity.
• Maintain at least the minimum number of CPD hours per year to meet the requirements of professional memberships.
• Where you hold a prescribed position with the Guernsey Financial Services Commission, ensure that you maintain your personal questionnaire in a timely manner and advise Sunter of any matter which may impact your prescribed position.
• Take personal responsibility for embedding and maintaining appropriate and effective internal controls, including Policies, Procedures and Controls (“PP&Cs”) to manage risks that are applicable to your role, that of your department and Suntera.
• Provide timely and accurate reporting to the relevant Suntera Board and/or Committee.
• Comply with all applicable Suntera PP&Cs relevant to your position within Suntera including those contained within the Employee Handbook.
• Responsibilities extend to compliance with the IT PP&Cs contained within the Employee Handbook.

People & Culture Officer - Guernsey

Responsibility for the provision of administration and support services relating to all aspects of the people function across the trust group.   A contributor in the development of various systems in line with new initiatives and/or improvements along with a proactive approach in relation to continued enhancement of processes.  Confidentiality must always be maintained.  

The Responsibilities

Employee Journey

• Preparing correspondence and documentation across the employee life cycle and respond to and resolve day-to-day queries from employees
• Administration of the medical insurance scheme and the staff pension plan, liaising as required with the brokers assigned
• Researching and assisting with the organisation of wellbeing events and initiatives in line with the wellbeing strategy
• Active involvement throughout the full recruitment process, which will include advising managers on recruitment matters and undertaking interviews, as required, along with responsibility for the on-boarding and induction of new employees
• Processing the monthly payroll along with the submission of the monthly returns

General Housekeeping

• Collating data required for the Polymetrix salary survey submission along with analysis of the results
• Resolving staff matters, sometimes of a difficult and sensitive nature, along with advising managers and Directors on the best course of action, together with an awareness of when a matter should be escalated to a more senior team member
• Adhering to laws relating to employment, compliance and GDPR as well as in-house policies and procedures
• Assisting with the preparation of reports and statistics, as required
• Performing 4-eye checks in relation to draft correspondence, policies, procedures, payroll, recruitment offers, calculations and payments
• Developing Pinpoint and People HR and ensuring that team members and the wider firm have the necessary training/training guides
• Contributing to the agenda for weekly team meetings, ensuring that actions points assigned are followed up 
• Delivering ad-hoc projects as may be assigned

You

• Very good technical knowledge and understanding to enable efficient delivery of a range of activities within the People and Culture arena
• Will have attained Level 3 CIPD Certificate and may be working towards Level 5 CIPD Diploma along with meeting your CPD requirements
• Solid understanding of local employment legislation and best practice along with an awareness of legislation within Switzerland, Cayman and UK
• Effective communication skills and the ability to converse with a range of people along with the ability to produce documentation of a slight to moderately complex nature with high attention to detail and accuracy
• Ability to identify and resolve slight to moderately complex issues, with support and direction
• Pro-active and self-sufficient to meet deadlines and objectives, with support and direction as required
• Ability to work to specified standards and service levels along with demonstrating a wider thought process around tasks. Such as potential impact of actions and associated risk 
• Lead by example by evidencing a positive and committed approach