Job Description

Job Title:          Senior Advisor, Human Resources

Jurisdiction:          Guernsey

Department:          Human Resources

About us

The Suntera Global group of companies is a rapidly developing global provider of private wealth, corporate and fund services to a global client base from ten international offices. Due to the planned expansion of our business, we have a fantastic opportunity to join our HR team.

About the role

Working closely with the Head of HR, you will work alongside the HR team to support the delivery of the Suntera people strategy. You will be integral to the development of our inclusive workplace culture and will provide support on a wide range of HR activities across the Group.

The Senior HR Advisor provides a high-performing operational HR service, acting as a trusted partner to managers and employees. The role combines strategic input and operational excellence whilst ensuring compliance with legislation and alignment with business objectives.

Your key areas of focus will include operational HR support to the divisions within our business including employee cycle, performance management, data management, payroll, employee relations and recruitment. You will also have the opportunity to;

• Act as the first point of contact for HR queries from directors, managers, and employees, providing advice and guidance on a wide range of HR matters in line with relevant policies and procedures, escalating to the Senior HR team for specialist advice when required.
• Attend meetings as requested in connection with absence, performance management, welfare, or disciplinary matters, supporting as note taker when required.
• Support employee engagement initiatives and actively participate in activities promoting wellbeing and positive culture.
• Oversee administration tasks associated with the employee lifecycle, including starter and leaver processes, contract and offer letter preparation, and pre-screening.
• Coordinate activities for new starters including welcome, induction, and introductions.
• Manage payroll processing on a monthly basis, liaising with the finance team and payroll provider
• Maintain HR records, manage HR documents (e.g., employment records, onboarding guides), and update internal databases.
• Update HR policies in line with regulatory requirements and current legislation.
• Produce ad-hoc reports as requested by the business.
• Support managers in driving the annual performance cycle (goal planning, coaching, and reviews).
• Monitor absence metrics and support the application of the absence management programme.
• Collate, process, and check accurate monthly payroll data.
• Use HR software to input and compile employee data, ensuring records are kept up to date.
• Maintain HRIS and other databases to ensure employee records are accurate
• Provide end-to-end recruitment administration support to hiring managers
• Producing accurate and up to date job descriptions with assistance from the hiring manager
• Attend and contribute to recruitment interviews, ensuring HR matters are addressed and interview notes are saved for audit purposes.
• Ensure accurate and timely production and circulation of job adverts
• Support diversity and inclusion initiatives related to talent management and acquisition.
• Support HR projects and initiatives as needed.
• Any other ad hoc duties as they arise from time to time.

About You

• You will be an enthusiastic and methodical individual. You may be working towards a HR Qualification, or you will have experience working in a HR environment.
• High degree of confidentiality and integrity
• IT experience with Microsoft package and HRIS systems would be an advantage
• Excellent interpersonal skills and the ability to work with people at different levels, including senior staff members.
• Knowledge of current employment legislation and an interest in current thinking in HR issues and trend
• Practical and logical with an organised approach to work; able to solve problems quickly
• Driven and determined
• Excellent writing ability and attention to detail

This is an exciting opportunity to join a growing team and develop new ways of working. You will have the opportunity to input into the evolution of our business processes on an ongoing basis. In addition to a competitive salary, you will be rewarded with a performance-driven bonus, a benefits package, and the training and career opportunities that come as standard with a dynamic and rapidly growing group of companies.

Key People

The team members, line managers and hiring managers the candidate may interact with during the hiring process and on the job:

• Hayley Bradshaw, Head of HR, Guernsey
• Stuart Simon, Managing Director, Guernsey
• Sarah Langford, Assistant HR Manager
• Becky Link, Senior HR Administrator
• Natalie McMullen, Global Head of Talent
• Michele Gallagher, Global Head of HR Operations

Governance, Regulatory Obligations and Conduct

• Live the Suntera values and act with integrity.
• Maintain at least the minimum number of CPD hours per year to meet the requirements of professional memberships.
• Where you hold a prescribed position with the Guernsey Financial Services Commission, ensure that you maintain your personal questionnaire in a timely manner and advise Sunter of any matter which may impact your prescribed position.
• Take personal responsibility for embedding and maintaining appropriate and effective internal controls, including Policies, Procedures and Controls (“PP&Cs”) to manage risks that are applicable to your role, that of your department and Suntera.
• Provide timely and accurate reporting to the relevant Suntera Board and/or Committee.
• Comply with all applicable Suntera PP&Cs relevant to your position within Suntera including those contained within the Employee Handbook.
• Responsibilities extend to compliance with the IT PP&Cs contained within the Employee Handbook.

People & Culture Officer - Guernsey

Responsibility for the provision of administration and support services relating to all aspects of the people function across the trust group.   A contributor in the development of various systems in line with new initiatives and/or improvements along with a proactive approach in relation to continued enhancement of processes.  Confidentiality must always be maintained.  

The Responsibilities

Employee Journey

• Preparing correspondence and documentation across the employee life cycle and respond to and resolve day-to-day queries from employees
• Administration of the medical insurance scheme and the staff pension plan, liaising as required with the brokers assigned
• Researching and assisting with the organisation of wellbeing events and initiatives in line with the wellbeing strategy
• Active involvement throughout the full recruitment process, which will include advising managers on recruitment matters and undertaking interviews, as required, along with responsibility for the on-boarding and induction of new employees
• Processing the monthly payroll along with the submission of the monthly returns

General Housekeeping

• Collating data required for the Polymetrix salary survey submission along with analysis of the results
• Resolving staff matters, sometimes of a difficult and sensitive nature, along with advising managers and Directors on the best course of action, together with an awareness of when a matter should be escalated to a more senior team member
• Adhering to laws relating to employment, compliance and GDPR as well as in-house policies and procedures
• Assisting with the preparation of reports and statistics, as required
• Performing 4-eye checks in relation to draft correspondence, policies, procedures, payroll, recruitment offers, calculations and payments
• Developing Pinpoint and People HR and ensuring that team members and the wider firm have the necessary training/training guides
• Contributing to the agenda for weekly team meetings, ensuring that actions points assigned are followed up 
• Delivering ad-hoc projects as may be assigned

You

• Very good technical knowledge and understanding to enable efficient delivery of a range of activities within the People and Culture arena
• Will have attained Level 3 CIPD Certificate and may be working towards Level 5 CIPD Diploma along with meeting your CPD requirements
• Solid understanding of local employment legislation and best practice along with an awareness of legislation within Switzerland, Cayman and UK
• Effective communication skills and the ability to converse with a range of people along with the ability to produce documentation of a slight to moderately complex nature with high attention to detail and accuracy
• Ability to identify and resolve slight to moderately complex issues, with support and direction
• Pro-active and self-sufficient to meet deadlines and objectives, with support and direction as required
• Ability to work to specified standards and service levels along with demonstrating a wider thought process around tasks. Such as potential impact of actions and associated risk 
• Lead by example by evidencing a positive and committed approach

People Consultant / Regional Lead (12886) - Guernsey

Description of role and key responsibilities:

The People Consultant/ Regional Lead role for IBCI will work to ensure a consistent Investec employee experience for our employees. The Regional Lead will be responsible for leveraging the offerings of specialist teams within People & Organisation (‘P&O') e.g. Reward, Learning, Benefits, Organisational Development etc and working to hone these for the Crown Dependencies, for which they will have responsibility for all IBCI employees across all three offices. They will be fluent in Investec culture and employee value proposition and work for this to be reflected in each element of the employee life cycle. They will also be responsible for sharing feedback about how the present adapted IBCI offering can integrate and leverage, ensuring consistency where suitable and local nuance where not.  

The successful incumbent for this role will be a true generalist who can build trusted relationships with all employees and can act as an ambassador for the Company, a partner for the CEO and regional leadership team.

Core Responsibilities:

• Work with the IBCI CEO and Leadership Team to diagnose current people and organisation needs and to then action those in partnership with London based specialist teams as needed.
• To have a strong knowledge of local (Crown Dependencies) employment law and its practical application. First port of call for advice and pragmatic management of all employee relations matters. To build trusted relationships with employees in the office and to maintain confidentiality as required.
• Covering all areas of the employee lifecycle from attraction, selection and onboarding to exits
• To work with the IBCI CEO to help create a high performing environment within the office on any employee engagement activities
• In partnership with the employee led BID groups within London, leverage and build upon these locally, creating opportunities for employees.
• To undertake the above in a way which is aligned to Investec's culture and values.

Core Skills and Knowledge:

Further competencies skills and knowledge

• To act with integrity at all times and embrace the philosophy of treating our customers fairly;
• Regulatory knowledge as applicable to role;
• Coaching and assessment (compulsory for managers and supervisors);
• Experienced People/HR Consultant with a demonstrable track record in managing employee matters
• Holding a good financial understanding to work with the IBCI CEO to guide and oversee the annual salary and bonus process, recognising salary surveys, overseeing payroll and working with audit;
• Experience in partnering and influencing leaders and teams
• Strong employee relations and mediation experience
• Strong communication and interpersonal skills
• Strong knowledge of local employment law: a demonstrable track record of practical, pragmatic application and advice on employee relations matters.

Mandatory professional qualifications and exams (required for the role):

We are looking for individuals who are qualified in HR, for example, CIPD, MA or equivalent in HR and / or Organisation Psychology would be ideal.  Likewise, a coaching qualification or experience would also be an advantage.

Employee Signature:_____________________________________      Date:_____________________

Employee Name: ________________________________________

Recruitment Administrator - Guernsey

As Recruitment Administrator you will support the People Team in delivering an efficient recruitment process. You will be responsible for candidates receiving a professional and welcoming initial impression of Praxis. This role will provide the opportunity to build relationships with internal and external stakeholders and is an excellent opportunity for someone who is looking to start their career in recruitment or a people function. While attention to detail and effective communication are key success factors, the ability to work in a dynamic environment is essential.

Job Accountabilities:

• Assist in drafting and posting job adverts across various platforms.
• Schedule interviews and coordinate logistics between candidates and hiring teams.
• Communicate professionally with candidates and recruitment agencies throughout the recruitment process.
• Maintain accurate candidate records in the Applicant Tracking System (ATS).
• Liaise with hiring managers to support recruitment timelines and processes.
• Provide administrative support during recruitment campaigns and events.
• Maintain up-to-date recruitment documentation and templates.
• Track recruitment metrics and generate reports for internal stakeholders.
• Help ensure recruitment activities adhere to relevant laws, regulations, and company policies.
• Work closely with People Business Partners and other relevant departments to ensure alignment with overall People team and organisational goals.

Minimum Education and Experience:

• Previous experience in an administrative or People team support role (ideally within recruitment) desirable.
• Be working towards, or hold, relevant qualification desirable but not essential.
• Familiarity with recruitment legislation and best practices.
• Proficiency with Microsoft Office.
• Experience with ATS or similar (e.g. HRIS, communication platforms, diary management systems, project planning tools).

Required Skills:

• Exceptional (verbal and written) communication and interpersonal skills.
• Excellent organisational, time management, and problem-solving abilities.
• A positive attitude and the ability to deal with colleagues of all levels.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Team player.
• Strong attention to detail.
• Discretion and professionalism when handling confidential information.
• Knowledge of employer branding and social media recruitment tools desirable.