The Role This is a transformational position working with the Client Accounting team, you will drive the maturity of our control and governance framework and elevate our Management Information (MI) capabilities. You will lead initiatives across both the Pension and Trust businesses, ensuring consistency, transparency, and best-in-class standards in KPIs, processes, workflows, checklists, and system configurations. The post holder reports to the Finance Operations Manager. Key Duties and Responsibilities
Baseline Pension Client Accounting Framework Conduct a comprehensive assessment of existing KPIs, processes, workflows and checklists. Document current MI reporting, identify gaps and propose enhancements. Design and implement new dashboards and MI pack templates to track accuracy,
timeliness, and control metrics. Identify billable time and advise on areas where we have justifiable reasons to increase our
charges (cost to serve review). Establish Trust Client Accounting Best Practices
Define standardised KPIs, controls, workflows and checklists for our growing Trust book. Benchmark against industry standards and embed leading-practice governance. Roll out training, guidance notes and ongoing QA reviews. Identify billable time and advise on areas where we have justifiable reasons to increase our
charges (cost to serve review). Systems & Technology Review
Evaluate current systems (Acumen, Salesforce etc.) and Chart of Accounts configurations. Collaborate with OTAP Head of IT, OTAP Business Change Mgmt and vendors to optimise
functionality, automate manual tasks and strengthen data integrity. Recommend new tools (CaseWare, Landytech, other) or modules where gaps exist and
support OTAP Business Change Mgmt with implementation roadmaps Corporate Book Fiduciary Responsibility Remediation
Quantify outstanding fiduciary responsibility gaps across corporate client accounts. Develop a phased remediation plan, assign owners, set milestones and track progress. Action remediation plan, which may include completing bookkeeping, preparation of the
financial statements and or data remediation tasks. Liaise with Risk and Operations to align on controls and sign-off criteria.
Pension Book Fiduciary Responsibility Remediation Assess remediation needs specific to pension client accounting. Define scope, timeline and resource requirements for closure of control shortfalls. Action remediation plan, which may include completing bookkeeping, preparation of the
financial statements and or data remediation tasks. Drive cross-functional working groups to ensure timely resolution.
Technical Support & Mentoring Act as subject-matter expert for the senior Client Accounting team on complex accounting
and control queries.
Job Title
Client Accounting - Senior Manager
Special Project (9-month contract)
Deliver hands-on training, workshops and one-to-one coaching to embed new processes and tools.
Foster a culture of continuous improvement by sharing insights, lessons learned and industry updates.
The post holder is required to:
Work methodically, meeting deadlines Support all staff in adopting and working with the Finance policies Assist the Finance team as required Be willing to roll up their sleeves and get stuck in with the team with work where required Build excellent working relationships with colleagues, clients and business partners Complete any other duties as and when the business requires to drive success Adopt and reflect OTAPs values Competencies & Qualifications The post holder should have;
Qualified accountant (ACA/ACCA/CIMA) or equivalent with 10+ years in client accounting. Deep understanding of pension and trust accounting, fiduciary responsibilities and governance
frameworks. Proven track record in defining and implementing Client Accounting Management Information
(MI) frameworks and process controls. Hands-on experience with Acumen or similar systems. Strong management skills, with the ability to coordinate cross-functional remediation efforts. Excellent communicator and influencer, capable of building buy-in at all levels and team
mentoring.
Key Business Partners
Directors Heads of Finance Clients, intermediaries and IFAs Business Partners
Updated: October 2025