Job Title: Business Support Officer

Location: Guernsey
Reports To: Senior Management Team

Job Overview:

We are seeking a proactive, organised, ambitious and detail-oriented Business Support Officer to join our growing fiduciary business. This role combines operational duties, broader business administration responsibilities and marketing coordination. You will work closely with the Senior Management Team in a support function to ensure operational matters and procedures are delivered efficiently, accurately, and on time.

This is a versatile position suited to someone who thrives in a dynamic environment, enjoys improving processes, and is eager to contribute to both the effectiveness and growth of the company. The role offers part-time or flexible working hours for the right candidate.

Key Responsibilities:

Business Support:

• Provide high-level administrative support to the Board of Directors, including meeting coordination, board agendas/packs, and tracking of subsequent action items.
• Assist with general business operations, research, reporting, and internal process improvements.
• Act as a communication bridge between internal teams and external parties where appropriate.

Marketing and Communications Support:

• Support marketing activities, brand development and media management.
• Prepare and update marketing materials, enquiry documents, and website content.
• Collaborate with third-party providers on content projects to ensure consistent and professional messaging.

Project Support:

• Contribute to projects focused on operational efficiency and modernisation, including the adoption of new technologies or tools.
• Help streamline internal procedures and documentation practices.
• Identify opportunities for continuous improvement and proactively recommend solutions.

Qualifications and Skills:

• Excellent attention to detail and a methodical approach to task management.
• Strong communication and interpersonal skills, with the ability to liaise across departments.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); experience with CRM and document management systems is a plus.
• Comfortable managing multiple tasks and working independently in a fast-evolving environment.
• A problem-solver who takes ownership and is willing to improve how things are done.

Desirable Experience:

• At least 2 years' experience in administration, business support and marketing coordination - ideally within a fiduciary, legal, or professional services environment.

• Knowledge of fiduciary or financial services.
• Exposure to digital marketing, branding, or content management.
• Familiarity with project coordination or internal audit support.

Key Attributes:

• Detail-Oriented: Committed to accuracy and thoroughness.
• Discretion: Handles sensitive matters confidentially and with professionalism, including issues on behalf of Directors that are not for wider business or public knowledge.
• Proactive: Able to anticipate needs and take initiative.
• Organised: Skilled in prioritising tasks and maintaining structure.
• Collaborative: Enjoys working with cross-functional teams.
• Solution-Focused: Seeks out improvements and efficiencies.
• Initiative: Able to produce ideas and to find solutions.

Working Arrangements:

• Part-time or flexible hours available.
• Competitive salary based on experience and scope of role.

This role is ideal for someone looking to take the next step in a business support career, with a broader strategic involvement in marketing and operations. If you are a team-oriented professional with a strong eye for detail and a passion for improvement, we’d love to hear from you.

Manager, Global Accounting - Guernsey

You will work closely with the senior leaders and other members of the Global Accounting team, on the provision of accounting services to a range of client entities of Governance Services (Jersey, Guernsey, UK and Cayman). 

The role will focus particularly on delivery of technically accurate accounts and periodic reports for a varied portfolio of clients (including, but not limited to, unit trusts, companies, partnerships and foundations) in accordance with agreed deadlines. The role includes client relationship management, mentoring and coaching of individuals in the accounting team and supporting global client administration colleagues.

A broad range of client types and technical accounting requirements ensures variety of work and provides excellent development opportunities.

About the role

In this role you will:

• Effectively manage the day to day activities of staff reporting to you, ensuring work is planned and allocated in order to meet client requirements including deadlines
• Collaborate with colleagues across all accounting locations, providing explanations, advice and accounting support as and when required
• Ensure work is completed efficiently and cost effectively
• Ensure timely update of central accounts status records for deadline monitoring and reporting purposes
• Adhere to policies and guidance on individual team member objective setting, periodic performance reviews and development plans
• Prepare and review accurate and timely financial statements including complex accounting work
• Prepare and review monthly, quarterly and semi-annual reports;
• Ensure accurate and up to date accounting records are maintained in client entity databases (Quickbooks, Viewpoint and Yardi)
• Ensure that you have a detailed understanding of the transactions you are dealing with and liaise with your line manager as required
• Build trusted relationships with clients, auditors and third party service providers
• Collaborate with client administration and other colleagues globally
• Ensure consistency of accounting service levels across all clients and deal swiftly with any identified issues
• Be familiar with and act at all times in accordance with the firm's policies and procedures
• Show an awareness of the integration of Governance Services across jurisdictions and with the law firm, operating in a unified, consistent and co-ordinated manner
• Maintain CPD levels required for your role & any professional bodies of which you are a member

About you - essential requirements

• Qualified ACCA/ACA or qualified by relevant experience with good up to date technical knowledge of UK GAAP and IFRS, including practical application
• Knowledge of US GAAP would be an advantage
• Previous experience of accounting systems, particularly QuickBooks, Viewpoint and Yardi would be an advantage
• Competent with Microsoft Excel
• Self-motivated and able to work with minimal day-to-day supervision
• Able to manage and prioritise tasks, time and people in order to meet deadlines
• Attention to detail and accuracy
• A positive and flexible approach
• An aptitude for data analysis/problem solving
• Interpersonal skills
• Professional, pro-active and service orientated approach
• Discretion and demonstrates good judgement
• Excellent verbal and written communication skills

Financial Reporting Manager

Are you looking for a new challenge in a fast-paced environment?  We're looking for a Financial Reporting Manager to join our ambitious, friendly in-house Finance team. 

Working with a small team of accountants, you'll have a varied and interesting workload.  You'll be working closely with the Head of Finance and Financial Controller, ensuring that the firm's financial data is prepared and presented accurately and in a timely manner. 

If the above interests you and you'd like to know more, we'd really like to hear from you.

About the role

• Preparing the Firms' annual consolidated financial statements, along with individual company financial statements.
• Monthly and annual consolidation of all group entities and subsequent Reporting & Analysis.
• Preparing monthly management accounts, including variance analysis
• MI Analysis and presenting findings.
• Preparing P+L, Balance Sheet and cashflow forecasts 
• Preparing departmental P&L reports monthly and preparing annual budgets.
• Presenting data to senior management, boards, partners and auditors.
• Tax computations and returns

About you

• Qualified Accountant, a minimum of five years' accounting experience is desirable. 
• Familiarity with multi-currency, multi-layered accounts and consolidations
• Commercial acumen 
• Expert analytical skills
• Excellent communication skills
• A collaborative, client focused approach to working
• Experience utilising a practice management system; Elite 3e, Viewpoint would be useful but not essential

Team Leader - Client on-boarding - Jersey

Are you enthusiastic about promoting compliance and operational excellence? Join us as a Team Leader in our Client Take-On team, where you'll have a significant impact on our client onboarding processes for regulated businesses. 

In this role, you will play a key part in nurturing a culture of compliance and ensuring operational excellence across Mourant by managing client onboarding and related client due diligence (CDD) activities.

In exchange, you'll interact with a diverse range of clients and benefit from professional development support, enabling you to grow alongside our business and reach your full potential!

About the role

• Be an integral part of Mourant's regulated business client take-on team 
• Assist with client due diligence (CDD) inquiries and escalations for Mourant Governance Services operations across Jersey, Guernsey, the UK, and Cayman.
• Provide robust CDD support, navigating multiple business processes and jurisdictional requirements.
• Ensure compliance with financial crime and financial services businesses' requirements.
• Uphold data protection and confidentiality standards in line with Mourant Group’s policies.
• Serve as the primary point of contact for our Cayman team and handle business escalations regarding CDD-related inquiries, including suggestions for process improvements.  
• Support the manager, including covering for their absences, and proactively enhance operational processes and data integrity in client systems related to client risk assessment and CDD on an ad hoc basis.  
• Collaborate closely with team members and other departments involved in the client take-on process to develop, implement, and maintain effective communication and timely interactions.  
• Work with team members and the broader business to ensure seamless client take-on processes, striving to implement and maintain effective and timely communication throughout the client take-on journey.

About you

• Extensive experience in a CDD/client onboarding role within a regulated or supervised Financial Services Business with licenses in Jersey, Guernsey, Cayman, UK, HK or the BVI.
• In-depth understanding of corporate, fiduciary and/or funds services in international financial centre jurisdictions, including complex structures.
• Proficient in AML regulations for client risk assessment and CDD on various legal entity types for regulated fiduciary, funds and/or corporate services. 
• Ability to learn and fully understand multiple and complex procedures across different jurisdictional regulatory requirements is required.
• Superior organizational, analytical and time prioritization skills; extreme multi-tasker.
• Ability to manage internal and external stakeholder expectations in a professional and effective manner.
• Excellent communication skills, both verbal and written. 
   

Head of Finance Operations

Are you an experienced finance operations professional with a passion for driving efficiency, enhancing financial processes, and leading high-performing teams?

We are looking for a Head of Finance Operations, who will be responsible for managing the financial operations across the Mourant Group, including accounts payable, accounts receivable and cash management.

As part of the Finance Leadership team, you will work closely with the CFO and Head of Finance to ensure that the Group's financial operations are streamlined, efficient and compliant with all internal policies and external regulations. 

You'll provide support and leadership to the Finance Operations teams in Jersey, Guernsey, Hong Kong, London, Luxembourg and Mauritius.  

The role requires a proven operational finance background, excellent leadership and people management skills and a thorough understanding of financial operations within a law firm and / or trust and corporate services provider setting. 

About the role

Finance Operations Leadership

• Lead the financial operations team, overseeing accounts payable, accounts receivable, billing and cash management.
• Lead, mentor, and develop a team of financial operations professionals, ensuring the team has the skills and resources to meet operational goals, and empowering the finance operations managers to effectively lead and develop their teams.
• Foster a collaborative and high-performance culture within the Operations and wider group finance team, focusing on continuous improvement and professional development.
• Oversee the upgrade and implementation of financial management systems and tools, relating to finance operations.
• Ensure financial operations leverage technology to improve efficiency, reporting accuracy, and decision-making.

Accounts Payable / Receivable

• Ensure the accurate and timely processing of financial transactions in line with the firm's policies and approval limits
• Develop and implement efficient processes and systems for financial operations, enhancing productivity, maintaining control and reducing errors.
• Ensure that cash received into the business meets all required policies and is accurately recorded on a time basis. 

Billing and Revenue Control 

• Oversee the firm’s billing function, ensuring accurate and timely invoicing in line with client agreements and billing schedules.
• Work with the legal teams to ensure that WIP and debt are managed effectively, with bills issued and cash collected on a timely basis to optimise the firm's working capital "lock up" position 
• Set and monitor targets to support billing and cash collection
• Lead efforts to streamline billing processes and improve the efficiency of timekeeping and invoicing practices across the firm.

Cash Management 

• Oversee the reporting of the firm's cash positions on a daily basis and the management of liquidity to ensure the right amount of cash is in the right place at the right time. 
• Work with the Head of Finance to develop treasury management practices to optimise the firm's use of cash, while meeting its ongoing liquidity needs. 

Financial Control and Compliance 

• Ensure the firm’s financial operations comply with relevant legal and regulatory requirements, including client accounts rules (across all relevant jurisdictions) and any other applicable regulations.
• Implement and maintain strong internal controls around financial operations, safeguarding the firm’s assets.
• Collaborate with external auditors to ensure smooth and accurate audits.

About you - essential requirements

• Proven experience in financial operations in a law firm or professional services environment at a senior level
• "ACA", "ACCA" or "CIMA" qualification would be beneficial, but is not essential depending on relevant experience
• Demonstrable understanding of financial operations with the ability to analyse and improve processes
• Experience of managing accounts payable/receivable, billing and collections in professional services and of cash management and control
• Understanding of law firm regulatory environment in respect of cash and client money handling would be beneficial
• Good knowledge of technology and systems relevant to law and professional services (in particular, Elite and / or ViewPoint knowledge would be beneficial) 
• Previous leadership experience, with the ability to manage, mentor and develop a team
• Excellent organisation and planning skills
• Excellent written and verbal communication skills
• High attention to detail and accuracy

Director of Trust and Corporate Administration / Director, Corporate Legal Solutions, Private Clients - Guernsey

Intro: 

To act as Director on Private Client cases, providing fiduciary services in accordance with the relevant Client Services Agreements and the various laws and regulations pertaining to the Group’s Guernsey regulatory licences. 

The key responsibilities for the role are noted below and as Director, Private Clients you will also be expected to undertake any such duties that are deemed a reasonable requirement, for example, leading and managing any relevant projects that are related to the role. You will be expected to act as an Ambassador for CSC Guernsey and Group representing the firm to raise awareness in the business community. 

Some of the things you will be doing: 

• Ensure CSC business goals and local strategy are aligned, understood and communicated effectively internally and externally. Leading the Guernsey private clients business; 

• Contribute to the strategic success of the business by ensuring that financial targets are met; 

• Identify and develop growth opportunities through new business and the extension of the existing client base to include opportunities to refer business throughout the Group; 

• Provide a high level of technical expertise/knowledge on complex cases;  

• Ensure all clients receive a consistent, professional and personal quality service; 

• Take the lead on all contentious client relationships and matters, resolving fee disputes and client concerns;  

• Proactively keep an up-to-date awareness of current industry issues and mitigate the potential negative impact on clients/Guernsey business;  

• As directors of client entities and Guernsey corporate trustee/director entities, to make informed and independent decisions on client transactions backed by supporting information and relevant legal and/or tax advice; 

• Periodically consider higher than normal risk factors impacting the entities in your client allocation. Where appropriate conduct a business assessment in conjunction with the compliance department; 

• Provide leadership, technical guidance and management support to the Associate Directors, Managers, Assistant Managers and Administrators responsible for the day to-to-day administration of client entities; 

• Contribute to the continuous development of the Guernsey private clients team by identifying staff training needs and the active participation in recruitment and succession planning; and 

• Foster good relations between management and staff by demonstrating integrity through effective and open communication with the Guernsey team. 

What technical skills, experience, and qualifications do you need: 

• Evidence of relevant experience in regulated finance or professional services, with the most recent position held in a senior team leading role; 

• Must be able to demonstrate sound leadership skills and management experience; 

•  Solid understanding of the business and markets applicable to the business;  

• Ability to build a successful network of internal and external contacts;  

• Be a technical expert on client structures, including any regulatory requirements; 

• Professional qualification such as ACCA, CGI, STEP or equivalent; 

• Solid IT technical skills; and 

• Drives personal development using all the resources available to achieve success.