Job Description

Are you looking for a fresh challenge in a thriving and supportive business environment? We’re currently looking for a Customer Operations Representative to join a well-established, professional services organisation in Guernsey.

This is a fantastic opportunity for someone with experience in administration, client services, or customer-facing roles to step into a role that offers full training, clear career progression, and a people-first culture.

As a key point of contact for clients, you’ll be at the heart of operations—ensuring exceptional service delivery, accurate record-keeping, and supporting a seamless client experience.

Responsibilities include:

• Acting as the first line of contact for clients via phone and digital platforms, providing responsive and friendly support
• Maintaining and updating client records with accuracy and attention to detail
• Collaborating with internal teams to drive a smooth and professional client experience
• Helping resolve queries and escalating complex matters when needed
• What This Role Offers:

You will be someone who thrives in a client-facing environment, brings a proactive and solutions-oriented attitude, and is comfortable working as part of a close-knit team. Strong organisational skills and a keen eye for detail are essential, and you’ll be tech-savvy with a willingness to learn.

Ready to take the next step in your career? Apply today with your latest CV or contact Damian on 01481 714634 or email info@firstcall.co.gg to find out more