SENIOR TRUST OFFICER

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As part of the Summit Group, we are an independent fiduciary services company providing a bespoke personalised service to wealthy individuals, families and institutions.

With key operations in Guernsey, Jersey, Geneva and Dubai, across the group we are currently 150 people of which c. 40 are based in Guernsey. Our team has a wide experience of dealing with wealth and estate planning for private individuals and complex structures for both individuals and institutions across the world.

Role overview

The Senior Trust Officer will play an active role in a team of trust and company administrators working closely with Trust Managers and Director to deliver consistently high quality service in the daily administration of a portfolio of Trust, Company and Private Client relationships.

The Senior Trust Officer will be an organiser, a communicator, a finisher and a helper. They will take pride in everything they do, will like contact with others and respect their clients and will not be happy until the job is finished.

The Senior Trust Officer will be given responsibility for a portfolio of clients and will be expected to know the affairs of those clients closely. They will maintain all of their clients’ records including drafting minutes and correspondence, maintaining client due diligence and keeping all bank accounts reconciled and record all transactions. They will be responsible for dealing with matters of a complex nature with the need for less support and guidance.

They will maintain the files differentiating intelligently between correspondence, accounting records, important and permanent documents as required for each of their cases.

The Senior Trust Officer will be responsible for seeing that client funds are at all times managed effectively and efficiently and that all financial transactions are undertaken with the utmost attention to accuracy and detail.

The Senior Trust Officer will be expected to establish a rapport with the client or the client's employees or agents wherever possible including investment managers, bankers, lawyers etc and to communicate effectively by telephone, fax and letter; to accept instructions from clients and to undertake to fulfil those instructions subject to advice and assistance from superiors where appropriate. The Senior Trust Officer may be required, on occasion, to partake in face to face meetings with clients and/or intermediaries.

Duties and Responsibilities

•   Administration of Trust, Company and other Private Client relationships in accordance with the relevant terms of the Trust Deed, Memorandum and Articles of Association and other terms of engagement

•   Make distributions to beneficiaries

•   Draft trust and company minutes and correspondence to clients

•   Maintain and update Client Due Diligence

•   Complete Annual Trust and Company Reviews

•   File documents using efficient filing techniques

•   Prepare annual validations

•   Liaise with settlors, beneficiaries, investment managers, bankers, lawyers and other related professionals

•   Assist with Company Secretarial functions by taking part in the transfer of shares and update records for changes in directors and secretaries

•   Assist Directors, Managers and Administrators with projects as and when required

•   Assist with projects and ad hoc assignments as and when required

•   Maintain a good knowledge of company secretarial, compliance and anti-money laundering practice

•   Assist with the preparation of meeting documents for client meetings

•   Such other duties as may be required from time to time

Person Specification

•   Qualified/part qualified or willing to undertake study for a professional qualification such as STEP, ICSA, ACCA or ACA or alternatively many years of trust and company administration experience

•   Proven experience within a Trust Administration role

•   Enthusiastic

•   Excellent time and organisational skills

•   Excellent oral and written communication skills

•   Strong interpersonal skills

•   Enjoyment of working within a busy team within and contributing to the efficient operation of the portfolio

•   Ability to work with a comprehensive IT package including electronic filing of correspondence and permanent records and use of flexible database system

Additional Information

For the right individual this role has the potential to offer progression through to a management role. Training and development support will be offered.

Reports to:       Assistant Manager or Manager

Direct reports:       None

Signatory:      

Signed

Role holder

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Line Manager

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Job Description

Job Title:    Trust Manager

Jurisdiction:    Guernsey

Department:    Trust Services

About Us

Suntera Global is a leading international provider of corporate, trust, tax, accounting, and fund administration services. Respected and trusted as a professional partner by a broad range of corporate, private, and institutional clients worldwide, we are continually looking for opportunities to evolve our business while providing clients with the best possible services.

We have created an authentic and supportive culture that generates a wealth of opportunities for every one of our employees. Ongoing personal development through training and professional qualifications is available to all, and we reward hard work and dedication.

About the Role

Duties and Responsibilities:

• Oversee and liaise with members of the team on all day-to-day matters coming within the scope of their daily duties.
• Report to Senior Managers and Directors on points of interest or concern in connection with technical issues, staff relations and working practices.
• Support and monitor team organisation and control of workflows, working together with managers and directors to ensure work is carried out in an orderly and timely fashion.
• Develop and maintain relationships with clients, intermediaries and peers and lead client meetings, when appropriate.
• Act as a mentor to the team and undertake regular 1-2-1 meetings including appraisals, set relevant goals, monitor performance and targets, and encourage and facilitate development.
• To manage a small portfolio of complex, high net worth clients and deliver a first-class service efficiently, independently and profitably in line with group procedures.
• Identify and pursue new business opportunities via existing client and advisor relationships.
• Build and develop client and intermediary relationships with a view to developing new business opportunities.

• The ability to identify and convert new business opportunities for both the Company and Suntera Global.
• Oversee the maintenance of statutory and accounting records for entities under administration within the team and ensuring compliance with local legislation in the jurisdiction in which the entity was incorporated/established.
• Ensuring the fair charging of fees to clients and periodic review of profitability.
• To act as a “B” signatory on behalf of the Company and the other ‘in-house’ companies.
• Organise, prioritise and delegate effectively to be able to successfully manage the team, day to day workload plus provide assistance and guidance to the team.
• Compliance with responsibilities set out in the Policy and Procedures manual and where appropriate put forward suggestions for additional or amendments to the existing procedures.
• To contribute to the development of the Company, including, but not limited to making recommendations that improve the efficiency and working practices of the Company and implementation as and when required.
• Such other duties as required by the Senior Management Team.

About You

Skills and Requirements:

• Qualified in STEP, CGI or similar professional qualification or working towards the same.
• Be proactive and forward-thinking, with the ability to deal with tasks independently and use your own initiative.
• Good knowledge of the industry, business and client base.

• Proven experience in an administration role, demonstrating strong level of technical knowledge and detailed knowledge of regulatory requirements.
• Strategic competence and ability to maintain strong awareness of market trends in fiduciary products and services.
• Highly developed organisational skills and excellent interpersonal skills.
• High levels of motivation, initiative and results orientated and enjoyment of working within a busy team and ensuring the efficient operation of the portfolio.

This is an exciting opportunity to join a growing team and develop new ways of working, where you will have the opportunity to input into the evolution of our business processes on an ongoing basis. In addition to a competitive salary, you will be rewarded with a performance-driven bonus, a comprehensive flexible benefits package, and the training and career opportunities that come as standard with a dynamic and rapidly growing group of companies.

Key People

The team members, line managers and hiring managers the candidate may interact with during the hiring process and on the job.

• Nick Trebert – Associate Director
• Marcus Prevel – Director, Head of Private Wealth

Fiduciary/Compliance Risk Reviewer

Rawlinson & Hunter Limited is a firm of Licensed Fiduciaries. Our objective is to provide our clients with an administrative service which is personal, efficient and compliant.

Role overview

The ‘Risk Reviewer’ will be responsible for the pro-active management and reporting of fiduciary and compliance risks for RHL ensuring legal, regulatory and company standards are met, primarily by periodic fiduciary/compliance reviews of client structures. In addition, the ‘Risk Reviewer’ will possess good organisation and communication skills and knowledge of RHL’s systems and processes which will assist with the following duties:

Duties and Responsibilities

• The primary responsibility will be undertaking the periodic fiduciary/compliance reviews of a portfolio of client structures, including assisting with the scheduling of reviews throughout the year.

Other ad-hoc duties will include the following:

• Liaise with all staff on areas of risk or any day-to-day matters coming within the scope of the risk role, promoting a positive risk culture within RHL
• Assist with the production of the quarterly risk reports for the Board
• Work in conjunction with the Compliance team, to ensure company compliance with procedures and legislation including carrying out new business searches as required
• To assist the Associate Director – Risk & Compliance in reviewing, recommending and implementing ad hoc training to all staff
• Act as required as a committee member of the Risk Committee and assist the Associate Director – Risk & Compliance with the regular review of policies and procedures
• Keep abreast of relevant updates, developments, and case studies
• Liaise with Associate Director – Risk & Compliance on points of interest or concern in connection with risk issues, regulatory updates, working practices etc.
• Liaise with and assist the Compliance Team/MLRO/NO as required
• Such other duties as may be required from time to time

Person Specification

• Minimum of 5 years’ experience in the fiduciary industry
• Previous experience in a risk-based role, to include conducting fiduciary/compliance risk reviews, drafting procedures, and producing reports for the board or equivalent

• Knowledge of relevant regulations, rules and codes
• STEP qualified or equivalent professional qualification
• Computer literate with experience of databases, word and excel
• Excellent communication skills both verbal and written
• An analytical thinker
• Confidence to deal with risk matters at all levels

Additional Information

Reports to:      Associate Director – Risk & Compliance

Direct reports:   None

Senior Manager – Private Client

PURPOSE OF JOB

Oversee the effective management of a team/division, ensuring a professional and comprehensive administration service is provided to existing and prospective clients and in line with strategic objectives set by the Group Board.

MAIN RESPONSIBILITIES AND DUTIES

• Proactively oversee and manage the operation of the team/division, ensuring a professional service is provided to clients and intermediaries.
• Through effective analysis and management of the team/division and their resulting performance, ensure any knowledge gained is factored into the planning and formulating of the team’s/division’s own strategy, resources and procedures and ultimately the divisions annual business plan.
• Create and ensure alignment of team/division’s strategy to overall strategic objectives and KPIs set by the Group.
• Oversee the administration, timely billing, fee collection, management of debtors and population of income to target relative to the clients within the team’s portfolio.
• Fulfil the function of “Manager” on appropriate client entities.
• Responsible for maintaining a good standard of corporate governance within the team, ensuring any legal, tax or statutory requirements are adhered to.
• Active participation at internal business development meetings; demonstrate an ability to identify and manage potential business opportunities within the team’s/division’s portfolio of clients and where possible introduce prospective new business to the Group.
• React to new business enquiries within an acceptable timeframe, effectively managing and accurately pricing enquires, ensuring the resources and services provided by the Group are fully explained and promoted.
• Attend and participate at client meetings, either on or off site. This may from time to time require travel out of the Channel Islands for a number of days.
• Develop, enhance and retain existing client base, advisers, intermediaries and other introducers of work, providing a value-added service and a high standard of client care.
• Adhere to Risk & Associated Compliance procedures in relation to regulatory requirements and AML legislation.
• Oversee the administration and review of complex client structures, remain aware of risk exposure to both the client and the Group, including fulfilment of responsibilities under the review procedures.
• Remain aware of the obligations for the reporting of unusual transactions and act as a guide to the team/division in this respect.
• Ensure manager/assistant manager is training, developing, motivating and monitoring the progress of the team/s, ensuring individual team members adherence to their contractual obligations and competencies.
• Directly coaching and mentoring Managers and Assistant Managers within the division/team.
• Attend and conduct where necessary monthly team/division meetings ensuring the appropriate employees remain appraised of any developments or changes within the Group.
• Conduct annual appraisals and interim reviews for senior members of the team, setting SMART objectives.
• Attend interviews for new recruits and play an active part in the selection.
• Adhere to CPD requirements in accordance with qualification level and in-house procedures.
• Develop self and ensure knowledge in relevant field at all times.
• Deputise in the absence of Associate Director / Director.
• Develop an ability to inspire and motivate the team and the wider Group to sustain the Group’s unique stakeholder culture and adherence to the core competencies.
• Adhere to the JTC core values and expected behaviours.
• Any other duties as deemed necessary or defined by Management and/or Group Board.

ESSENTIAL REQUIREMENTS

• Experience managing and mentoring people.
• A strong team player who can motivate a team and lead by example.
• Articulate with professional verbal and written communication skills.
• Strong organisational and team management skills.
• Attention to detail & problem-solving skills.
• Relevant experience in a relevant client-facing role.
• Professionally qualified (ICSA/ACCA or equivalent).

Trust and Company Assistant Manager - Guernsey

Intro:

The Assistant Manager, Private Clients will administer a portfolio of fiduciary structures in accordance with the relevant Client Services Agreements and the various laws and regulations pertaining to the Group’s Guernsey regulatory licences.

The Key Responsibilities for the role are noted below and as an Assistant Manager you will also be expected to undertake any such duties that are deemed a reasonable requirement, for example, deputising for the Manager in their absence and participating in projects that are related to the role. In addition, you should act as an Ambassador for CSC Guernsey, and participate in business events where required.

Some of the things you will be doing:

• Administer a portfolio of complex fiduciary structures to a high standard ensuring all administration procedures are adhered to;
• Ensure administration is carried out in accordance with up-to-date tax and legal advice with support from client manager/client director;
• Consistently deliver a timely and high-quality service to clients, demonstrating effective communication ensuring client managers/directors are copied in at all times;
• Liaise with beneficiaries, investment advisers, bankers, auditors, property advisers, agents and lawyers on all matters relating to the management of a portfolio of complex fiduciary structures;
• Ensure that invoicing fees and debt management is carried out in a proactive and timely manner;
• Demonstrate a full understanding of client entity transactions, ensuring all client entity files are up to date and that Minutes and Meeting Notes have been drafter accurately with an appropriate level of detail;
• Support team lead in the management of the team as required;
• Supervise and assist in the development of a junior member of the team as required;
• Delegate routine administration tasks to the administration team whilst retaining oversight to ensure tasks are being fully completed in a professional and timely manner
• Oversee projects as requested by the team lead and ensure these are completed accurately within the deadlines set;
• Demonstrate an understanding and knowledge of risk factors specific to fiduciary structures, particularly in relation to trigger events seeking guidance from client managers/directors;
• Provide on the job training and guidance for more junior members of the administration team sharing technical knowledge and experience;
• Be responsible for FATCA, CRS, Payment Procedures, FID Reviews and Action Points for audit and liaise with auditors.
• Embrace and demonstrate our corporate values and purpose – Tenacity, Service, Teamwork, Agility and Genuine;
• Proactively keep an up-to-date awareness of current industry issues e.g. interest rate movements, change in legislation i.e Substance legislation; and
• B signatory (up to £50,000 on Bank Signing Schedules).

What technical skills, experience, and qualifications do you need:

• Evidence of prior and proven relevant experience in regulated finance or professional services;
• Sound organisation skills and supervisory experience;
• Possess a solid understanding of the business and markets applicable to the business;
• Hold a relevant professional qualification such as STEP, ICSA; and
• Strong technical IT skills; and
• Drive personal development using all the resources available to achieve success.

Oak Group offers innovative private client, corporate and fund administration services tailored to our clients' needs. The Group is headquartered in Guernsey and has offices in Jersey, Mauritius, and the Isle of Man. We prioritise continuous growth and development of our people, recognising that their success is the foundation of excellent client service and business growth.

Our Trust business is seeking an experienced accounting candidate with proven industry experience to join our Guernsey office on a permeant basis.

The role will be responsible for supporting the Client Accounting requirements of an allocated portfolio of clients. It is a diverse role which is pivotal to ensuring we meet client expectations. The role requires timely communication with external business partners in conjunction with exceptional organisational skills to meet deadlines.

​The ideal candidate should have a minimum of 5 years' experience in a similar role as well as the knowledge of company and trust structures.

Trust Manager - Guernsey

Job summary:

To provide overall responsibility for the day-to-day assistance with the management and control of a trust administration team’s portfolio of clients. This will contain a mixture of trusts, companies and other structures dealing with a variety of arrangements which will be of both a routine and complex nature and for developing, mentoring and coaching the trust administration team members.

Job Accountabilities:

• Day to day running of a trust administration team’s portfolio of clients.
• Ensuring that all procedures manuals, relevant laws, guidelines, regulations and codes of practice are followed in all aspects of the role. i.e. client and non-client related.
• Liaising with other departments regarding accounting and taxation issues and operational issues.
• Liaising with clients and intermediaries both by telephone and in writing.
• Attending client and intermediary meetings.
• Building relationships with the clients and intermediaries within the trust administration team and providing support in the absence of the relevant relationship principal.
• Assisting junior employees with queries/problems being encountered and assisting in the resolution thereof.
• Acting as ‘B’ signatory for PraxisIFM Trust Limited.
• Providing cover for other trust administration teams and trust administration department managers in times of absence.

• Identifying efficiency and implementing the necessary measures.
• Staff management may include:
• Managing a trust administration team on a daily basis and providing advice and assistance on the resolution of queries, as required to the sub-team leaders and employees within those teams.
• Ensuring that team members receive the necessary training in order to carry out their roles to the best of their ability.
• Providing support to the sub-team leaders regarding control and delegation of the team’s day to day workload.
• Completing annual appraisals and probation reviews and providing support to the sub-team leaders.
• Responsibility for escalating matters to the Client Director as appropriate.
• Responsibility for ensuring that all team members within the trust administration team meet efficiency targets where relevant.
• Responsibility for ensuring all team members meets their KPIS and department deadlines.
• Resolving any conflicts which may arise within a trust administration team or escalating them appropriately

Minimum Education and Experience

• A minimum of 8 years’ relevant experience
• A relevant professional qualification i.e. STEP Diploma, ICSA Diploma or equivalent

Required skills

• Good standard of business writing and numeracy skills.
• Demonstrated ability of managing an administration team.
• Previous experience of managing own portfolio of clients.
• Excellent communication skills and ability to impart knowledge to others, including clients, clients’ advisors and professional intermediaries.
• Demonstrated ability to manage and maintain client relationships in accordance with KPIs and Praxis standards.
• Demonstrated ability to take responsibility for all work, and all work delegated to administration team, including the prioritisation of workload and ability to always meet deadlines.
• Demonstrated knowledge of legal and regulatory framework operating in Guernsey and other territories, including anti-money laundering provisions and relevant fiduciary laws etc.
• Technical competence in relation to all Fiduciary matters including trusts, companies, pensions, limited partnerships and other structures.
• Excellent critical analysis and problem-solving skills, ability to convey these to the team to improve standard of work and levels of efficiency.
• Ability to work to deadlines and to obtain an overview of a situation promptly and ascertain potential problem areas and solutions thereon.

Administrator, Executive Compensation Services – Jersey

We want to grow future leaders and our highly experienced department is looking to recruit ambitious and forward-thinking individuals who have strong transferable skills and are looking for a career that is challenging and offers an opportunity to specialise in a growing area.

As an Administrator you would have a varied workload focused on providing exceptional customer service including but not limited to client communications, preparing resolutions for the trustee, instructions to intermediaries, payments, updating registers, updating trust records, as well as maintaining and updating our online administration portals. Technical affinity and good data management skills, together with Excel experience would be advantageous.

We encourage our administrators to grow in their role and offer the opportunity to study, we also believe in the importance of ownership and responsibility and in time our administrators are given the opportunity to build and be responsible for their own portfolio of clients.

Some of the things you will be doing:

• Effectively assist in the administration of a portfolio of clients, working to tight deadlines when needed 
• Proactively take on additional administration tasks to support other team members, based on client demands 
• Develop and build knowledge of the team's online administration portal and other trust accounting and management systems 
• To have an awareness of and be keen to develop an understanding of key trustee and deferred compensation concepts 
• Comply with relevant jurisdictional and regulatory requirements and all CSC policies & procedures 
• Ensure client data integrity and client records are maintained accurately at all times 
• Communicate openly and honestly with clients, intermediaries and team members on a regular basis 
• Effectively manage and prioritise your daily work activities 
• Be committed and driven to achieving excellence 
• Work alongside a senior member of the team assisting them with their workloads and taking responsibility for administration tasks under their supervision 
• Be approachable and accessible to all team members, offering guidance and seeking development when required 
• Demonstrate CSC values these are excellence, responsiveness, innovative and connected at all times 
• Establish good relationships with clients, intermediaries and team members 
• Drive personal development using all the resources made available by CSC to achieve success 
• Strive for excellence in your work and inspire those around you 

 What technical skills, experience, and qualifications do you need:

 Be able to deal with tasks independently, using own initiative and taking ownership of tasks 

• Must be committed and driven to achieving service excellence for themselves 
• Be pro active and forward thinking 
• Candidates would ideally have one or two years experience in a similar role or another area of the finance industry with transferable skills 
• A good working knowledge of online filing systems, Outlook, Word, Excel and capable of working with online systems and banking platforms 
• Interest in and affinity with using technology to deliver client service 

Transaction Analyst / Administrator - Global Capital Markets - Jersey

Intro:

As the largest Capital Markets administration team in Jersey, the team consists of two teams of Administrators and an Accounting team. The team is experiencing growth across all sectors of our client book and as such we are recruiting to support this client growth.

We are specialists in all things debt capital markets, from standalone note issuance SPVs, to multi programme issuers, including asset backed securities, synthetic securitisation and structured finance across a variety of jurisdictions.

We also undertake debt listing services on a number of exchanges (TISE, LSE, Euronext), undertaking the continuing obligations work for all SPVs with listed debt, provide a range of escrow and cash administration services. Each administration team manages their own portfolios consisting of both individual clients and large corporate structures.

As an Administrator you will be responsible for the administration of the various clients within your portfolio, which may include client onboarding, establishment of charitable trusts, company incorporation, processing of transactions and all day-to-day corporate secretarial administration through the life cycle of an SPV to its dissolution. Our internal job title for this role is Transaction Analyst/Administrator.

You will be expected to support the growth and development of the Administrators and Trainees on the team, delegating work appropriately and providing training as required.

Some of the things you will be doing:

• Be responsible for the administration of a portfolio of structures and ensure clients are managed effectively including:

• Preparation of board packs, minutes of meetings & resolutions
• Attendance at board meetings
• Review and comment on legal documentation
• Review of financial statements and liaise with accountants and auditors
• Prepare documentation for incorporations & dissolutions to include all associated onboarding (risk and due diligence) & offboarding requirements
• Preparing payment packs
• Ensure client records are updated with all correspondence on a daily basis
• Produce and submit all statutory returns
• Work with your team members to manage your client portfolio, providing guidance using our internal processes

• Pro-actively take on additional responsibilities and administration tasks to support your manager and our clients
• Develop to become an expert in technical matters and share this knowledge with members of your team
• Our orphan SPVs are all owned by charitable or purpose trusts and your role will also include trust administration, including the processing of annual charitable distributions
• Maintain client documents with integrity and confidentiality

• Communicate openly with clients

• Be responsible and approachable when given tasks by other team members and delegating your own client work

• Suggest new ideas on how to improve the efficiencies of various daily tasks as you see them

• Take care and establish good relationships with all clients, intermediaries, suppliers and colleagues

• Drive personal development using all resources available at CSC
• Accurately record all time spent dealing with client matters to ensure the clients are correctly invoiced

What technical skills, experience, and qualifications do you need:

• Be able to deal with tasks independently & use own initiative

• Must be committed and driven to achieving excellence for themselves and their clients

• Confident communicator with both clients and colleagues

• Strong academic background and hold or be studying towards an appropriate professional qualification

• Be proactive and forward thinking

Assistant Manager, Executive Compensation Services - Jersey

Intro:

We want to grow future leaders and our highly experienced department is looking to recruit ambitious and forward-thinking individuals with a strong background in fund and/or incentive structures.  We are looking for an individual with experience in managing and mentoring others, who wants a career that is challenging and offers an opportunity to specialise in a niche and growing area. 

As an Assistant Manager you will have the opportunity to build relationships with a number of our key clients and support a growing team with developing and mentoring team members. There is variety in this role and, in addition to the day-to-day servicing of our clients and their structures, you have the opportunity to expand your knowledge and specialise in an area you have a particular interest in, for example, you could become a technical specialist, work towards becoming a people focused manager, get exposure to business development, or support our new business becoming an onboarding specialist.

Some of the things you will be doing:

• Collaborate with your team to manage a diverse portfolio of structures, demonstrate understanding of tasks and at all times following internal policies and procedures 
• To work independently and use your own initiative, independently lead on client transactions and liaise with relevant third-party advisors and business partners 
• Be approachable and accessible to your all team members, offering guidance and development when required and assist in any training needs 
• Communicate openly and honestly with clients on a regular basis 
• Review and manage the workload of team administrators on a daily basis reporting upwards to senior management  
• Assist with appraisals and monthly objective meeting and be a mentor to junior staff members 
• Pro-actively take on additional responsibilities and administration tasks as required by your manager and assist team members to enhance knowledge on a variety of clients within the team as and when requested 

What technical skills, experience, and qualifications do you need:

• To have or be working towards a professional qualification e.g. ACA/ACCA/ICSA/STEP 
• Experience in fund administration would be preferable however, we will consider individuals with a strong incentives background 
• Committed and driven to achieving excellence for themselves, the team, and their clients 
• Strong communication skills and the ability to establish good relationships with all stakeholders 
• Ability to work effectively in a team  
• Strong academic background  
• Knowledge of local legislation/Corporate Governance 
• Strong Microsoft Office 365 skills including Excel, Outlook, and Word 
• Proactive in keeping up-to-date awareness of current industry issues
• A desire to learn and ambition to grow their role with CSC, becoming an expert in incentive schemes and sharing that knowledge with your team.