Job Description & Summary

At PwC, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects.

In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.

Role: Workplace Operations Administrator

Location: Guernsey

Line of Service: Business Enablement

Grade: Associate or Senior Associate (depending on experience)

Contracted Hours per Week: 37.5

PwC Channel Islands Overview

At PwC CI, we help you build, accelerate, and sustain momentum in a world that never stops moving. With our tech-forward and people-empowered network, we provide expert assurance, tax and advisory services to turn challenges into opportunities. Leveraging deep expertise and advanced capabilities, we ensure you’re ready for any future, helping you act boldly and achieve real results.

Job Summary:

This is an exciting opportunity to join the Workplace Operations Team within the Operations Pillar, who are tasked with overseeing workplace management across the Channel Islands (BCI).

Your role as a Workplace Operations Administrator directly contributes to the client and visitor experience of our building environment, the factors that influence it and a range of physical, technological and business solutions that are shaped by the Firm’s culture and values: supporting our local on-site operational support teams to provide a safe and functional workplace.

The successful candidate will also provide administrative support to our firm’s internal stakeholders and business processes ensuring tasks are carried out in a timely, accurate and efficient manner.

To be successful you will have the ability to liaise, influence and challenge effectively when building strong networks and relationships at all levels, both internally and externally.

A degree of flexibility may be required to sometimes provide out of hours support.

Responsibilities:

Responsibilities include:

Core responsibilities:

• Welcoming Experience - To be the face of our people and clients from the moment they enter our building. Provide a courteous and prompt welcome on arrival for all visitors for meetings, events, etc. Communicate visitor arrivals to the relevant people promptly so that they are either met or escorted to the relevant meeting room/area in a timely manner. Handle visitor queries, including access to wireless network (when required).
• Suppliers - Maintain and interact with suppliers, ensuring that 3rd party supply records are kept updated.
• Health & Safety - Be aware of relevant Health & Safety legislation, acting upon any issues which may be brought to your attention.
• Visitor & PwC Staff Experience - Ensure that all visitors & PwC staff are dealt with efficiently so that an exceptional high standard of service is provided at all times, personally taking responsibility for their requests to ensure excellent customer service, including troubleshooting client, staff and visitor problems using research and problem solving skills.
• Conference/Meeting room Facilities - To carry out room status checks as required to ensure technology, including AV/IT facilities are working and can be used by clients/PwC staff. Escalate any issues with equipment/rooms to relevant departments. Liaise with the Executive Support team in ensuring all meeting rooms are set up appropriately before meetings, and support in preparing refreshments for client/internal meetings (when required).
• Conference/Meeting Room Utilisation - To be proactive and effective in the coordination and monitoring of meeting room bookings to ensure maximum utilisation of meeting rooms, resolving booking conflicts and support organisation of video/audio conference calls, whilst taking into consideration the practicalities/demands of other departments and clients.
• Office Supplies - Check and maintain appropriate levels of office supplies, including stationery.
• Kitchen Supplies - Monitor and maintain appropriate levels of kitchen supplies (e.g., tea, coffee, fruit, milk, crockery for meeting rooms etc).
• Coordinating Post & Deliveries - Send/receive and distribute mail/deliveries in a timely manner, sort incoming mail, scan to recipient, and archive original documents. Facilitate all off-site archiving.
• Assist finance by maintaining taxi and courier spreadsheet, reconciliation of invoices and record of deliveries.
• Timesheets - Ensuring that you are completing timesheets on time, accurately and adhering to the Firm's policies and procedures.
• Responding to work requests - providing administrative support to all members of staff from across the firm on a transactional basis.  Provide support for unplanned/emergency absences in the team, to ensure seamless support to all stakeholders and act as a point of contact.

Collective responsibilities - shared responsibilities with wider Workplace Operations team:

• Office appearance - Liaise and coordinate with other Workplace Operations team members, cleaners, and other operational departments to ensure that all the office spaces, including meeting rooms, reception areas etc are always tidy and presentable, taking corrective action where necessary.
• Locker/Draw Register - Maintain and ensure lockers/draws are organised and dealing with any issues reported by PwC Staff.
• Office maintenance & reporting - When required, assist with minimal office maintenance duties, including lighting, kitchen and desk maintenance. When notified of maintenance issues, ensure they are dealt with in a timely manner. When a 3rd party contractor is required, ensure the relevant contractor is contacted promptly, whilst actively managing and chasing them for addressing said issue in a timely manner.
• Assist with general office queries when required, e.g., printing, photocopying, binding, scanning and laminating. When required, assist the IT team in monitoring the photocopiers/printer operations.
• Security - To be aware of security issues when carrying out duties and follow instructions with particular reference to visitors and clients. Ensure that you are Security conscious. Be aware of Penetration Tests, Tailgating and ensure that all visitors have a host and clearly display their visitor badge at all times.
• Connecting - Acting as a conduit to help others resolve their problems, and get answers to their questions, and maintaining links to support the Workplace Operations function.

Ad-hoc responsibilities - additional responsibilities which can be taken on once fulfilling all core and collective responsibilities

• Event Support - Providing support and assisting with event management, when required.
• Team support - Support the Executive Support team with any ad hoc duties, when required.
• Build a diverse network of relationships. Engage and support with Firmwide initiatives such as participation in CSR, Sports and Social, Health & Wellbeing, and other events.
• When required, provide ad-hoc support on projects relevant to the Workplace Operations team. Be open minded and curious to the various requirements of the role.
• Miscellaneous Support - Take ownership of all enquiries and problems, resolving or escalating issues as appropriate. Support other stakeholders outside of their collective group, when required.

• When required, to be flexible and available to work additional hours outside standard business hours to cover e.g., maintenance calls, including evenings and weekends.

Direct Reports:

This role reports to:

• Workplace Operations Manager

There are no direct reports into this role.

Qualifications & Certifications:

• Must hold a Permanent Resident Certificate/Family Member Resident Permit (Guernsey). We are unable to provide a licence or work permit for this role.
• Experience with desktop applications (in particular Microsoft Suite (Mail, Sheets, Docs and Slides)) is desirable. Willingness to learn is essential.

Skills & Experience Required:

Essential skills:

• Strong Interpersonal skills with the ability to build and maintain trusted relationships at all levels. Able to collaborate, build a rapport with a wide variety of colleagues/clients/ suppliers (internally and externally) and work well as part of a team.
• Act as a strong team player: collaborate and support colleagues who delegate work to you, ensuring a seamless service is provided to business stakeholders. Proactively share knowledge with colleagues, as well as promote team wellbeing and the sense of one team within the PwC Operations team.
• An enthusiastic and positive attitude with the eagerness to learn and drive own continual self-development.
• Excellent communication and organisational skills.
• A proactive, adaptable, helpful and flexible person. Confidently manage and prioritise workloads to meet deadlines, whilst maintaining an exceptional quality of work. Ability to multitask, work well under pressure whilst maintaining attention to detail.

Desirable skills:

• Working knowledge of relevant Health & Safety legislation.
• Prior experience working in a customer service environment is desirable.
• Professional behaviours - High levels of discretion and understanding of confidentiality.
• Ability to apply basic IT skills, knowledge of workstation setups (monitors, cables), mobile phone setups, and printers.
• Show a curious mindset to existing and emerging technologies to support new ways of working and the ability to embrace and adapt to new technology in a fast-moving tech environment.

Job Description

Role: PA / Office Manager
Firm: Ashton & Co, Commercial Legal firm

Location: Central St Peter Port, Guernsey
Reporting to: Raymon Ashton, Sole Partner
Contract: Permanent
Hours: 9.00am – 5.00pm (flexibility by arrangement)

Role Overview

Ashton & Co is a niche legal practice specialising in Private Client, Trusts, and Corporate Law. The firm is seeking an experienced PA / Office Manager to provide high-level personal and operational support to the sole partner and to manage the efficient day-to-day running of the practice.

This is a varied and responsible role requiring excellent organisational skills, discretion, and the ability to manage competing priorities in a small professional practice. The successful candidate will act as a key point of contact for clients and will play a central role in office management, compliance, and administrative efficiency.

A key element of the role will be leading the practice’s transition to the Guernsey Greffe digital submission process during 2026, ensuring the firm is compliant and well prepared for implementation.

Key Responsibilities

PA & Partner Support

• Provide comprehensive personal assistant support to the sole partner.
• Develop and maintain a detailed understanding of clients, priorities, sensitivities, and key relationships.
• Proactively support the partner by anticipating needs, managing deadlines, and prioritising workload.
• Manage the partner’s diary, appointments, and correspondence.
• Draft letters and other correspondence as required.

Client & Practice Administration

• Act as a key liaison point between the firm and its clients, maintaining a high level of professionalism and confidentiality.
• Set up, maintain, and update the firm’s client database and records.
• Streamline administrative processes to ensure an efficient and effective service.
• Manage office resources, suppliers, and general office administration.

Time Recording, Billing & Financial Administration

• Ensure daily recording of time sheets.
• Support general financial administration as required.

Compliance & Regulatory Support

• Manage and maintain Client AML and KYC requirements, ensuring records are accurate and up to date.
• Support ongoing compliance obligations relevant to a legal practice.
• Take the lead on the firm’s transition to digital submissions with the Guernsey Greffe, including:
  • Understanding new Greffe requirements and timelines.
  • Reviewing and updating internal processes and systems.
  • Coordinating implementation and supporting the partner through the change.
  • Acting as the internal point of contact for digital submission matters.
  • Ensuring compliance once digital processes are live.

IT & Systems

• Use and manage Microsoft Office, OneDrive, and other proprietary software packages.
• Support the effective use of IT systems within the practice.
• Maintain accurate electronic filing and document management systems.

Skills & Experience

Essential:

• Proven, wide-ranging secretarial experience, ideally within a professional services environment.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication skills.
• High level of discretion and professionalism when dealing with confidential information.
• Excellent IT skills, including Microsoft Office and cloud-based systems.

Desirable:

• Previous experience in Commercial Law, Trusts, Private Client work, or Litigation.
• Experience handling AML / KYC requirements.
• Experience supporting regulatory or process change projects.
• Familiarity with Guernsey legal or regulatory processes.

Benefits:

• Car parking space
• 5 weeks’s annual leave
• Individual Private Medical Insurance (on completion of satisfactory probation period of six months)
• Statutory Pension (on completion of three months)

Paralegal – Corporate - Jersey

We love the energy and creativity that pushes us to change who we are and how we work, so we are looking for Paralegals who can embrace our innovative environment, and who are excited by the projects underway. 

This role will support our Corporate team in Jersey and offer valuable exposure to corporate work in both Jersey and the British Virgin Islands.  

Key Responsibilities

• To undertake work in support of a team of fee earners, meeting an agreed target chargeable hours  
• Assisting the team with team-specific financials/matter management e.g. budgets, WIP, aged debt reporting  
• Undertaking various searches at the request of fee-earners along with drafting and amending legal documents, (including, and without limitation, legal opinions, conveyance documents, plans for presentation in court, opinion certificates and corporate authorisations etc. as appropriate)  
• Primary line of communication between fee-earners and clients 
• Ensuring that all new client matters are accurately set up in the client accounting and database system and maintaining client records and contact names where appropriate 
• Ensuring files are kept up to date (including filing of documents, emails and correspondence) when active and that files are closed/archived once the matter is concluded following instruction from the relevant fee-earner 
• Undertaking and managing client specific BD arrangements for fee-earners, when necessary 
• Delegating certain administration tasks received from the fee-earners as per the specific team workflow model  
• Utilising all of the services provided by the Global Support Team 
• Providing complete assistance to all fee-earners and clients regarding various legal issues 
• Leading the way with innovation, technology and tools by supporting and trialling new initiatives 
• Screen incoming telephone calls, taking and relaying accurate messages where necessary. Where appropriate, arrange and set up conference and outgoing calls for the team 

Skills, Knowledge and Expertise

• Previous paralegal experience or a relevant Legal academic qualification (LLB/SQE/GDL/LPC) 
• High standard of attention to detail 
• Good drafting and written communication skills 
• An inquiring mind keeping up to date with new legislation and topics of interest in the local market 
• Become familiar with using online legal databases 
• Begin to develop commercial awareness  
• Demonstrate effective time management skills to manage workload appropriately  
• Develop an understanding of working to a budget and be aware of budget constraints whilst working 
• Build effective relationships internally and externally  
• Communicate effectively and appropriately  
• Develop negotiation skills in a client context  
• Ability to use own initiative  
• Ability to take instructions and the confidence to challenge and check understanding  
• Ability to meet deadlines 

Receptionist/Admin Support - Guernsey

Overview

We are seeking a highly efficient, professional, and friendly Receptionist to join our team in Guernsey. The role involves providing excellent customer service through telephone calls, emails, and personal interactions at the office. You will be the face of Skipton International, ensuring a welcoming and professional environment for all visitors as well as supporting the Customer Operations team with administrative duties.

Key Accountabilities

• Greeting, clients, visitors, and guests; determining the purpose of each person’s visit and directing them to the appropriate contact in the office
• ​Arranging travel and taxis for business and clients as required.
• Arranging lunch/refreshments for leadership team where required.
• Managing the booking of meeting rooms and setting up accordingly for client visits, senior executive visits accordingly.
• Prepping meeting packs under the direction of the Senior Executive Assistant.
• Provide admin support to the Customer Operations Team

Requirements

• A-C in Maths and English at GCSE level or equivalent experience (a Banking Certificate would be a bonus)
• Excellent communication skills.
• Experience in dealing with customers and customer dissatisfaction.
• Experience in learning new products.
• Banking knowledge, products, and services (experience of T24 & TCIB is an advantage)

Executive Personal Assistant to CEO – Guernsey