Job ID:
54460
Published date:
29/04/2025
Summary
Role Description – Senior Manager
Reporting: Director
Mission: Responsible for the overall management of an administration team of between 5 – 10 staff combined with responsibility for client services.
Detailed Responsibilities:
- Principal responsibility for a Trust Team of between 5 – 10 Trust Personal.
- To recruit, manage, motivate, develop and appraise staff so that their individual and collective performance meets current and future needs of the business.
- Principal responsibility for direct contact with prime clients, including the development of excellent relationships with these clients, relationship managers, investment advisers, asset managers, bankers, and other professional advisors.
- Client servicing involving international overseas travel to visit existing clients, professional firms or other companies and Relationship Managers and business development when opportunities arise.
- To pro-actively manage the profitability and debtor status of the client cases in the team.
- Ensure adherence to policies and procedures.
- May act as a Director of Client Companies and will hold the position of “A” Authorised Signatory.
- Maintain a very wide knowledge and understanding of international tax and inheritance laws, investments markets and other international business matters.
- Attend management meetings and have input into establishing and revising procedures and policies, proposing ways to enhance profitability and productivity.
- Review and manage integrity of new business flow into the team.
- Review and manage risk relating to client cases with the team.
Performance Measures:
- Delivering Business Results
- Managing the Customer Relationship
- Leading Others
- Influencing
- Planning and Control
- Making Good Decisions
- Making Change Work
Required skills
- Relevant Technical Qualifications (STEP, ICSA, CIB, Trustee Diploma)
- Previous board experience or acted as a director of client companies
- People management skills
- Organisational skills
- Delegation skills
- Presentation skills
- Marketing skills
- Computer literate
- CRS/FATCA
Education and / or Experience
Preferred
- Sound academic background
- Must have at least 10 years’ experience in management within the Trust industry
- Relevant Technical Qualification (STEP, ICSA, CIB)
Competencies
- Behavioural
- Acts as a role model for trustworthiness, integrity, and respect for others.
- Fosters open communication on all issues, in all situations and with all people.
- Technical
- Takes responsibility for managing client relationships, ensuring the business and clients gain maximum value from those relationships.
- Focuses attention and team resources to meet business goals, establishing targets, priorities, and objectives for team members.
- Looks for ways to meet and exceed challenging performance standards and targets, setting personal goals at or beyond business expectations.
- Thinks “outside the box” and converts ideas and possibilities into practice to create value for the business and gain competitive advantage.
- Provides encouragement and opportunity for people to generate innovative ideas and initiatives, championing their implementation.
- Uses knowledge of individuals’ strengths, interests a development needs to develop their capabilities and contribution to the team.
HB 827666