Job Title: Senior Support Officer
Location: Guernsey
Reports To: Head of Administration

Job Overview:
We are looking for a meticulous and detail-oriented Senior Support Officer to join our team in a part-time capacity. This role plays a crucial role in ensuring that client action points, often arising from compliance reviews, are promptly addressed and completed. The ideal candidate will have some knowledge of fiduciary services and will excel at working behind the scenes to ensure client files are up-to-date, compliant, and properly managed. While there will be no direct client interaction, you will be working closely with internal teams to manage a variety of client-related tasks, from updating due diligence documentation to completing file reviews and resolving other client-related matters.

This is a great opportunity for someone who is organised, enjoys a structured environment, and thrives in a role where precision and collaboration are key

Key Responsibilities:

1. Client Action Points Management:

• Review and action client-related tasks arising from internal compliance reviews and audits.
• Ensure that all client files are maintained and updated in accordance with company policies, regulations, and industry standards.
• Address outstanding due diligence requirements, ensuring that all documentation is complete and in order.
• Complete periodic file reviews to verify compliance with internal and external regulatory requirements.
• Maintain accurate and up-to-date records on client files, ensuring that all action points are tracked and resolved promptly.
• Work closely with compliance, legal, and alongside the administration team to ensure that client action points are fully understood and addressed in a timely manner.
• Communicate effectively across various business teams, ensuring that all required information is passed along and that action items are completed as per internal requirements.
• Provide administrative support to other teams as needed to assist with operational tasks related to client file management.
• Assist with the preparation of internal and external reports related to client file status and compliance.
• Provide support in managing systems and databases that track client files and action points.
• Ensure that all actions are performed with high attention to detail and accuracy, minimising the risk of errors or omissions.
• Be proactive in identifying any potential issues or gaps in the compliance process and flag them for resolution.

Qualifications and Skills:

• Strong attention to detail, with the ability to process and manage information accurately and efficiently.
• Ability to build on this role, bringing your own ideas of how to make working practices better and achieve required results.
• Good communication skills, with the ability to liaise effectively with internal teams.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant administrative tools or systems.
• Ability to manage multiple tasks simultaneously and prioritise effectively.
• A proactive attitude with a problem-solving mindset and a willingness to take ownership of tasks.

Desirable Skills and Experience:

• Knowledge of fiduciary services and the regulatory environment.
• Experience working with compliance or fiduciary administration, or within a regulated environment.

Key Attributes:

• Detail-Oriented: A strong focus on accuracy and thoroughness in every task.
• Collaborative: A team player who works well with colleagues across different functions.
• Organised: The ability to manage multiple tasks with a systematic and organised approach.
• Efficient: Able to work independently, manage time effectively, and complete tasks in a timely manner.

Working Conditions:

• Part-time role with flexible hours.
• Competitive salary based on experience.

This is an exciting opportunity for someone with a keen eye for detail, who is organised and enjoys working within a supportive team environment. If you are eager to contribute to the smooth and efficient running of client operations while ensuring compliance is always met, we would love to hear from you.

Senior Finance Operations Manager - Jersey

Purpose of the job 

Working as part of our central Finance team, the successful candidate will be responsible for overseeing the day-to-day finance operations of the firm, ensuring compliance with regulatory requirements and internal policies. 

 Leading and developing a team of finance administrators, the role will focus on delivering efficient end to end financial processes, driving continuous improvements and financial performance levels. 

 The successful candidate will be a key point of contact between the Finance team and other departments, ensuring a smooth financial operation that supports the firm’s overall objectives.

Key Responsibilities

Team Leadership

• Lead, manage, and develop a team of finance administrators, providing guidance, training, and support.
• Ensure workload is effectively allocated across the team to maintain efficiency and accuracy in all finance operations.
• Conduct performance reviews, set objectives, and foster a culture of continuous improvement and accountability.

Finance Operations and Compliance 

• Oversee daily finance operations, including billing, credit control, cashiering, bank reconciliations, accounts payable, client payments, staff expenses and other financial processes and investigations.
• Manage month end finance operations processes for all Bedell Cristin in house entities, including bank reconciliation reviews.
• Manage client accounting processes, ensuring funds are handled correctly and reconciliations are completed in a timely manner.
• Work closely with the firm's Financial Controller and Management Accountant to monitor cash flow and ensure that the firm has sufficient liquidity to meet its obligations.
• Ensure compliance with local law society regulations, Anti-Money Laundering (AML) regulations, and other relevant legal and regulatory requirements.
• Establish and maintain robust financial controls, policies and procedures, ensuring active monitoring and enforcement of those controls.
• Manage the banking relationships, including maintenance of bank mandates, online platforms and opening of new accounts.

 
Process Improvement and Stakeholder Management
       

• Work closely with fee earners, partners, and other departments to resolve finance-related queries and ensure smooth financial operations.
• Assist in financial investigations and the successful delivery of audits for all Bedell Cristin in house entities, ensuring timely and accurate reporting of findings.
• Support the development and enforcement of finance policies.

Qualifications

• Professional accounting qualification (e.g., ACCA, CIMA, CPA) 

Knowledge/skills/experience

• Experience in a senior finance operations role, preferably within a law firm or professional services environment.
• Excellent communication and stakeholder management skills, with the ability to interact effectively at all levels.
• Strong leadership and team management experience, with a proven ability to develop and motivate a team.
• Experience in process improvement initiatives and implementing financial controls.
• In-depth knowledge of legal finance operations, including local law society accounts rules, client accounting, probate administration and regulatory compliance.
• Strong organisational skills and the ability to manage multiple priorities and deadlines.
• Strong analytical and problem-solving skills, with high attention to detail.
• Experience with financial systems and legal practice management software (preferably Aderant).
• Strong IT skills in Microsoft applications, particularly Excel, with an eye for detail and diligence to ensure accuracy of system, process and output

Competencies

We would like you to have:

• Demonstrated leadership and team management skills 
• Excellent interpersonal and communication skills at all levels
• Strong analytical and problem-solving approach 
• Ability to manage demanding priorities and deadlines
• Strong organisational skills and a meticulous attention to detail
• Proficiency with MS Office Suite, in particular Excel

In this role you will be expected to:

• Behave in a manner in keeping with our core culture and values.
• Adhere to all policies, procedures and regulations including those around anti-money laundering and terrorist financing.
• Commit to fulfilling any personal CPD requirements and continually developing your skills and knowledge.

Assistant Manager, Global Compliance Services – Guernsey (Jersey and UK)

Are you ready for a new challenge? We have an exciting opportunity for an Assistant Manager to become a part of our thriving Global Compliance team, based in Jersey, Guernsey or UK.

You will foster a culture of compliance across Mourant and empower teams to work effectively through developing and maintaining global risk policies and procedures together with testing the policy controls. In return, we can offer you focused mentoring and professional development support to ensure you continue to grow as the business grows and achieve your full potential.

If you would like to join an ambitious and forward thinking firm whose inclusive culture and values recognise that its people are fundamental to its success, we would love to hear from you.

About the role

In this role, you will:

• Update and develop global R&C policies and procedures, ensuring alignment with each operating jurisdiction’s legal and regulatory requirements—including financial crime, financial services, data protection, confidentiality, local Law Society Codes, and Mourant Group compliance standards—through independent research and collaboration with R&C and policy team.
• Work closely with R&C team members, General Counsel Team and Mourant Governance Services Business Controls Team and In-House Counsel, on analysing new legal and regulatory requirements to maintain our compliance culture and identify areas where new or improved policies and procedures are required.  
• Work with our Business Services teams (such as Finance and HR) in connection with their policies and procedures, to ensure a joined-up approach to legal and regulatory compliance. 
• Help to maintain our policies and procedures SharePoint R&C page and be willing to use automation and digital tools to help enhance our services.
• Participate in testing the controls contained in the policies as part of the Compliance Monitoring Programme which is an annual schedule of reviews set on a risk basis by the Global Compliance Services Team, in conjunction with the regional Heads of Compliance and the business, across the different licenses held by Mourant. 
• Assist with stakeholder inquiries and the periodic compliance and business reporting on policy updates or the Compliance Monitoring Programme. 

About you

• Demonstrated experience working in a Client Administration, Compliance, Risk or operational control- type function within a regulated Financial Services Business. 
• Proficient understanding of regulated corporate and fiduciary services in Jersey and/or Guernsey, Cayman and BVI.Familiarity with similar services in the UK or EU is advantageous.
• Comprehensive knowledge of AML regulations specific to Jersey, Guernsey, Cayman, BVI, and UK.
• Capable of working independently with substantial information, organizing and analysing data effectively, with exceptional attention to detail.
• Excellent written communication skills, able to convey information professionally and succinctly. 
• Proactive team player with robust organizational, analytical, and time management skills.

Head of Guernsey Compliance & MLRO

Are you an experienced compliance professional with a strong background in risk management and financial crime prevention?

 We have an exciting opportunity for a Head of Guernsey Compliance & MLRO to join our global Risk & Compliance team. In this role, you'll be the primary compliance lead for our Guernsey-based businesses, including the law firm and regulated entities providing accounting, trust, and investment services. You'll play a critical role in fostering a culture of compliance, managing financial crime risks, and acting as the registered MLCO and MLRO. 

 As part of our global Risk & Compliance function, you'll collaborate with senior stakeholders, oversee regulatory reporting, and provide strategic compliance guidance to ensure we meet our legal and regulatory obligations.

If you would like to join an ambitious and forward thinking firm whose inclusive culture and values recognise that its people are fundamental to its success, we would love to hear from you.

About the role

In this role, you will:

• Serve as the Head of Guernsey Compliance & MLRO, overseeing compliance for the law firm and regulated entities.
• Act as the MLCO and MLRO, managing financial crime risks, suspicious activity reporting, and regulatory relationships.
• Lead the execution and enhancement of the Compliance Program in Guernsey, ensuring adherence to local laws and regulations.
• Provide compliance advisory support on business and client risks in line with Mourant’s risk appetite.
• Deliver compliance training and oversee financial crime prevention initiatives across the business.
• Draft and present quarterly compliance reports to boards and senior stakeholders, offering risk analysis and insights.
• Conduct regulatory horizon scanning, identifying changes in legal and regulatory requirements.
• Collaborate with global Risk & Compliance teams, the General Counsel, and other business service functions.
• Manage and develop compliance team members in Guernsey, with potential for team expansion.
• Foster a culture of compliance by working closely with key internal stakeholders and governance committees.

About you - essential requirements

• Demonstratable experience as a senior compliance, risk, or operational control role within a regulated financial or corporate services business.
• Previous experience holding or deputising for MLRO/MLCO roles, with strong knowledge of anti-financial crime regulations.
• A deep understanding of Guernsey’s legal and regulatory framework, particularly for fiduciary and investment businesses.
• Confident in presenting to senior stakeholders, providing risk-based guidance, and fostering a culture of compliance.
• Skilled in regulatory horizon scanning, compliance monitoring, and using data insights for reporting and decision-making 

Trainee Business Support Analyst

Details

The Trainee Analyst will work within the Business Support Team (“BST”) which provides administrative support to the business in relation to compliance, onboarding, and monitoring, to both licensed investment business and fiduciary business. The trainee analyst will similarly assist the Compliance team with, for example, collating data for the completion of regulatory returns, and reconciling regulatory registers.

Key Responsibilities:

• Assist with Onboarding/take on of new clients and entities in both the fund and fiduciary/trust areas of the business – undertake collation and review of CDD, preparation of initial Relationship Risk Assessments (“RRA”), identifying where further information is required.
• Set up and help maintain trackers for monitoring the onboarding progress of clients during fund closes.
• Assist with remediating CDD deficiency tasks in Acumen (database) from Take On and RRA reviews.
• Preparation of periodic reviews including the updating of RRAs and helping maintain the trackers for monitoring the progress of completion of the RRAs.
• Register and record keeping – managing client data on various systems and maintaining accurate and timely records.
• Attend to other ad-hoc client requests or other duties as required by the team, including project work.
• Undertake the above tasks in accordance with the policies and procedures and controls (PCCs) and suggest efficiencies and changes or workflows to enhance business service delivery.
• Contribute to the positive compliance culture by undertaking any training in a timely manner and being responsive to questions from the other business teams and sign posting them on where necessary.

Personal attributes:

• A willingness to learn and the flexibility to undertake a range of compliance, governance and onboarding tasks for both the Business Support Team and the Compliance Team.
• Excellent communication and interpersonal skills with the ability to work within a team.
• Strong IT capabilities, especially to adapt to new systems quickly.
• Self-motivated, organised and able to work to deadlines.
• Good problem-solving skills and a pragmatic approach to solving problems.
• High levels of accuracy.

Qualifications and expertise:

• The role would ideally suit an A level school leaver or graduate looking to launch their career in the finance sector. Equally applications from anyone with 1-2 years’ experience in the finance sector fund, perhaps seeking a change in direction, would also be welcome. Training and support will be adapted to suit the preferred candidate.
• Either be studying towards a recognised professional qualification such as ICA or CGI (ICSA) or willing to commence study towards such qualification.

Temporary Compliance Monitoring Officer

The Role

This is a temporary role created to assist the compliance team during times of increased work. The role is to support the Compliance team with general administration tasks focusing on:

• AML Reviews
• Sanction Screening via Dow Jones and Google searches
• CMP Testing

This role encompasses projects and processes that will build knowledge of the business and its requirements as well as build an understanding of the compliance role within the business.

The Temporary Compliance Monitoring Officer will report to the Compliance Team Leader.

Key Duties and Responsibilities

AML Reviews
• Undertaking periodic client risk and file reviews in accordance with the Companies policies and procedures
• Logging actions as and when required.
• Completing 3 or 4 per day

Sanction Screening
• Assisting in the screening of New Clients
• Run regular screening against a known list of clients.
• Screening alerts on a weekly basis to be completed within 48 hours
• Themis Screening

CMP Testing
• Complete testing as per the compliance monitoring programme
• Log findings
• Completing one per week as and when they are due

Other Duties
• Complete any other duties as and when required to drive business success.
• Adopt and reflect OTAPs values.
• Monitoring the Compliance and Sanctions inboxes
• Updating of registers

Competencies

The post holder should have;

• A desire to study for relevant professional qualifications.
• A questioning and enquiring mind to consistently grow knowledge and apply learning.
• An aptitude for problem solving.
• Practical experience with MS Office and an ability to adapt to bespoke systems.
• A methodical approach to tasks with a strong focus on attention to detail.
• Excellent organisational skills; prioritising, achieving deadlines.
• Consistently work at the standard required by the team and business.
• A willing and flexible attitude to working hours to support team and business needs, as required.

Senior Associate - Risk, Regulation and Fintech – Guernsey / Jersey

Job Summary

The Risk & Regulation / FinTech team forms the largest and most prominent part of our Advisory business with the broadest range of projects and client diversity across a variety of industry sectors but primarily focused on financial services. Our subject matter experts are engaged by clients locally, globally and across the wider PwC network, regularly working with PwC counterparts around the world.

The team is led by a UK & CI Partner, augmented with experienced Directors and a strong management team with excellent possibilities to progress given our continued and exciting growth.

The team provides advice and assistance based on deep financial, analytical and business process skills to help our clients improve the way they operate, innovate and grow, reduce costs, manage risks, leverage talent and change the way they do business.

We work closely with client staff at global organisations across all levels. We bring our insight, experience and thought leadership to large, complex projects in core focus areas including:

• Implementing cutting-edge global financial technology solutions
• Navigating local and international risk, governance and regulatory change
• Assisting with buy-side and sell-side Transactional Services (Reg Due Diligence)
• Managing multi-million pound financial services remediation programmes
• Leading global anti-financial crime consulting and managed services
• Empowering local businesses to overcome transformational challenges
• Operating model design, optimisation and implementation

We are looking for ambitious and experienced professionals to join our team as we continue to grow our business. Whether you can manage challenging and complex technology implementation projects, provide critical advice around complex subject matter or assist our clients in delivering and implementing business transformation, we are looking for you.

Responsibilities:

You will work closely with senior personnel internally and crucially externally, be involved in a variety of engagements, interacting with clients and building business relationships across the region. Being part of a smaller, agile department, you will also have excellent opportunities to be involved in strategic initiatives, have input into the management of the business and contribute directly to the running of the practice.

Responsibilities include:

• Working with a range of clients where you will deliver a tailored service to meet their requirements
• Completing a diverse range of assignments as part of teams, working collaboratively within them
• Supporting the development of client project deliverables and creation of proposal documents
• Building relationships both internally within the PwC network and externally with senior client management teams on ongoing engagements
• Supporting the leadership and management teams with the Advisory growth agenda
• Ongoing development of in-depth industry experience and process expertise
• Continuously remain abreast of any new regulations published in Jersey and/or Guernsey
• Utilising your proven track record and experience to assist clients in improving their business performance so they are able to respond quickly and effectively to situations, and extracting value from transactions
• Development of client project deliverables and creation of proposal documents
• Coaching and supporting the development of junior team members

Direct Reports
This role reports to:

• Partners, Directors, Senior Managers, Managers

Reporting to this role:

• Associates

Qualifications & Certifications
No specific qualifications or certifications are needed for this role however it will be advantageous to hold a qualification such as those listed below or an equivalent

• University degree (Upper Second Class or higher)
• ACA / ACCA (or equivalent)
• Compliance, Governance or Risk related qualifications e.g. CISI, ICA, ACAMS or equivalent
• Other industry recognised qualifications e.g. PRINCE2, Agile, Lean Six Sigma, CFA, or equivalent

Skills & Experience Required
As a credible candidate you will have developed core skills in your associated discipline and be able to demonstrate prior experience in financial services. You will also be digitally literate and / or are passionate about learning new digital skills to support our practice.

Essential skills

• A minimum of 3 years’ experience working within financial services
• Existing knowledge of financial services regulatory frameworks
• Strong communication and stakeholder management skills
• Technologically minded, and/or a willingness to learn new skills
• Ability to lead self, with a problem-solving mentality
• Ability to accurately prepare and review reports on technical subject matter
• Comfortable in providing support to less experienced members of the team
• Delivering projects to tight deadlines and managing multiple stakeholders
• Proficiency in Microsoft Office Suite (Excel, Word, Powerpoint, etc)

Desirable skills

• Experience with various organisational risk, fincrime, compliance and governance regimes
• An interest in technology and process automation with a particular focus on core industry technologies adopted within the financial services sector e.g. CLM workflows, screening and data providers, transaction monitoring providers, etc.
• Familiarity with industry agnostic tools such as PowerApps, Salesforce and Alteryx.
• Data analytics and visualisation experience (e.g. Power BI/Tableau)
• A detailed knowledge of Anti-Financial Crime regulations in one or more relevant markets
• Prior experience of working as a consultant
• Experience of business development such as proposal writing

Travel Requirements
Travel may be required to visit client sites as part of day-to-day project delivery and some travel is required between the islands and the UK as you will be part of a x-island team. However, for those candidates who actively want to travel with work, we have a number of projects that require extensive travel which you can request to be part of if you wish.

Compliance Monitoring & Assurance Officer - Guernsey

As a Compliance Monitoring and Assurance Officer you’ll be supporting and assisting with the creation of internal operational procedures and policies, as well as providing incident management to internal departments by assisting 3rd party service providers with the investigation and resolution of software technical covering. This will help us excel at identifying project requirements and assisting with key compliance deliverables to stay ahead of the game.

Why we need you *

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

What you’ll be doing

As part of your role, your responsibilities will include:

• As part of your role, your responsibilities will include:
• Reviewing and analysing information received from various stakeholders and make appropriate recommendations.
• In-depth analysis of data to assist with technical resolution.
• Developing strong relationships across stakeholder groups, manage requests and ensure key deliverables are executed effectively and efficiently.
• Assisting with the internal audit of the business to ensure that the KYC, AML processes and procedures are being followed.
• Assisting with successful implementation of new and revised processes and/or regulatory requirements Compliance procedures.
• Assist with review and compilation of training material, such as AML, Data Protection and ERM.
• Review compliance of policies and procedures with regulatory requirement.
• Ensure adequate training is available to cover all procedures required for compliance. Act as Compliance consultant for training department and sign off on training material.
• Review training attendance registers for service providers to ensure SLA’s are followed.
• Where necessary, conduct training.
• Assist with drafting of procedure documentation.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table *

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Experience in data analysis and efficiently identify & mitigate risk to business
• Ability to quickly process information in order to appropriately determine whether regulatory or business objectives have been met
• Ability to manage key stakeholders at all levels, both internally and externally
• Basic MS Word and Excel
• Demonstrated capability to accurately identify and engage with control owners and reviewers in adherence to regulatory requirements
• 12 months of proven experience in an AML, risk management, or compliance role.
• Proficiency in conducting assurance activities and evaluating the effectiveness of policies, processes, and procedures.

Desirable skills you’ve got up your sleeve *

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Degree educated in a related discipline
• Experience of working in Legal, Compliance, research
• Experience or knowledge of the online gambling industry
• Experience working on a ERM system.

Manager. Operations & Business Support - Guernsey

To ensure that there are sufficient processes, procedures and reporting systems in place to monitor, review, assess and minimise client operational & AML/CFT risk within the business, whilst acting in accordance with the local Laws, Orders, Codes of Practice and Regulations and Group policies.

In particular the post holder is expected to work with the other departments to ensure that systems & controls are fully effective; up to date and compliant with our regulatory obligations.

Job accountabilities:

Policies and Procedures

• Be a member of the Policies & Procedures Committees (Channel Islands)
• Be responsible for reviewing and drafting policies and assisting in the implementation of these across the client facing teams, to include training on new policies and processes as required.
• To implement a process to monitor and review Policies, Procedures, Guidance and Briefing Notes on a triennial basis and to co-ordinate such reviews with the ‘owning’ departments to ensure they remain fit for purpose.

Business Support

• Understand and apply local legislation relating to drug trafficking, money laundering, terrorist financing and any other legislation that impacts on the conduct of fiduciary business within the jurisdiction.
• Stay up to date with changes in legislative and professional standards that impact on the Company’s work.
• Identify and respond appropriately to risk situations relevant to the Company and/or its clients and implement adequate internal controls to mitigate risk.
• Analyse reports and facilitate the flow of information.
• Assist with risk reporting through KPIs
• Manage the Outsourcing process for the Channel Islands

Corporate Governance

• Actively champion Praxis' values by promoting a culture of professionalism, teamwork, and leadership.
• Understand Praxis' business plan and the direction in which the Group is heading.
• Understand how the role of each individual contributes to Praxis' vision.
• Understand and acknowledge the need for change.
• Act as a member of various committees as agreed from time to time.

Leadership

• Promote a culture of continuous training, development, and progression.
• Cascade information to the team regularly and actively invite and act upon upward feedback.
• Inspire others through own actions and behaviours.

Personal Development

• Attend seminars and workshops, read industry publications and advisory briefs, and follow developments in wealth management to enhance professional and technical knowledge.
• Shape own development by identifying areas to improve own knowledge and skills and actively seek assistance.
• Maintain evidence of continuing professional development to meet regulatory requirements.

Professional Qualifications and Experience

• Minimum of 5 years’ experience in a relevant role
• Successful attainment of relevant professional qualification

Skills and Knowledge

• Strong communication skills and be adept at building relationships across the business
• Understanding of the broad spectrum of risks facing the sector; including but not limited to data security, people related, regulatory risk, etc
• Sound understanding of industry best practices in relation to operations and risk management
• Experience in working in the Private Wealth / Corporate Services sector on a cross jurisdictional basis
• Demonstrated ability to write technical reports
• Ability to manage projects with minimum supervision
• Good presentation skills
• Sound judgement
• Ability to coach and mentor junior colleagues.