Firstcall Recruitment Engagement Hub

Temporary Legal Secretary/Risk Assistant

Guernsey

Contract

Full-time

Job ID:

67389

Published date:

13/11/2025

Business Services Senior

Guernsey

Contract

Full-time

Job ID:

67125

Published date:

13/11/2025

Trust Manager

Guernsey

Permanent

Full-time

Job ID:

67092

Published date:

13/11/2025

Summary

Trust Manager - Guernsey

We are looking for Trust Manager to oversee a team of relationship managers and administrators as well as taking care of a portfolio of client relationships.

Your responsibilities will include:

Managing, delegating and controlling the team’s routine processing including:
- Cash Management
- Exercise of Discretionary Powers
- Maintenance of records, statutory or otherwise
- The review and monitoring of Investment Portfolios
- Providing management information to senior management team
- Attending management meetings and contributing to the enhancement/development of internal practices and procedures

Following internal policies and procedures
Providing an exceptional level of client service
Ensure that employee’s time chargeable utilisation targets are met and are attributable to client relationships and Invoices are raised and paid in a timely fashion
Ages debtors for the team are monitored and followed-up for payment
Acting as primary relationship manager for a number of clients and intermediaries
Seeking opportunities to develop relationships and cross sell
Effective supervision of the team, including:
- Setting SMART objectives
- Performance management and effective completion of performance appraisals
- Providing on the job training
- Delegation of tasks and follow-up completion
Maintaining awareness of the regulatory environment
Ensuring revcomps (Review Comments Compliance) completed and any action points diarised for follow-up
Contributing to a satisfactory (or better) audit rating for BTGL.

Your qualifications and skills include:

A relevant professional qualification e.g. STEP, ICSA or ACCA
Strong Knowledge and experience of offshore trust and company administration
Excellent personal organisation and time management skills.
Communication, interpersonal and negotiation skills
A proven track record of client service excellence and business development
Experience of successfully managing a team and meeting billing/cash collection targets and deadlines
Good knowledge of Guernsey’s regulatory environment
Willingness to travel at short notice

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Client Services Officer

Guernsey

Permanent

Full-time

Job ID:

67026

Published date:

13/11/2025

Summary

Client Services Officer As a Client Services Officer, you’ll play a key role in ensuring every interaction with our clients, from onboarding to ongoing support, is seamless, professional and personal. Working as part of our dedicated Client Services team, you’ll help build trusted relationships with clients, liaise with colleagues across the business and contribute to the efficient running of our Guernsey office. The key requirement of all roles detailed below is to consider the client experience at all times, and to work closely with the team and wider group to ensure a smooth onboarding process and ongoing relationship for clients.

Client Services Officer

• Respond promptly and accurately to a wide range of client queries and requests, received by phone, email or in-person.

• Meet and greet clients and ensure they are connected with the right people . • Support the onboarding of new clients, both individual and institutional, and

monitor the account opening process to ensure a seamless first experience for clients.

• Assist clients with access to and navigation of their online portal. • Liaise with Relationship Managers to ensure a smooth handover into the relevant

service team. • Prepare and deliver client reports. • Maintain accurate and up-to-date client records and documentation. • Develop long-term relationships with clients to ensure the highest level of

service • Support with continuous improvement of client service processes to enhance

business scalability and efficiency, including constant review of procedures in order to make recommendations or amendments to current process.

• Quality assurance of system data and upkeep of documentation records. • Attend various client events, which may, at times, be out of office hours. • Assist in coving reception duties such as greeting clients, as required.

Other Requirements We are looking for someone who:

• Is diligent, friendly and hardworking. • Is willing to learn and not afraid to ask questions when further direction or

clarification is needed. • Has a client-first mindset, can think on their feet, solve problems and take

ownership of tasks. • Is motivated by and and committed to personal development and open to

feedback. • Is passionate about service delivery, curious and interested about our business,

its people and what makes us ‘tick’.

• Is able to look for fresh ways of doing things and willing to constructively challenge processes and procedures to help drive the business forward.

• Is IT literate, accurate, effective, efficient, productive and focused.

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Compliance Manager

Guernsey

Permanent

Full-time

Job ID:

66828

Published date:

10/11/2025

Summary

Job Description: Compliance Manager

Reporting to: The Board
Location: Guernsey
Employment Type: Full-time office based

Overview

We are seeking an experienced Compliance Manager to join our Guernsey-licensed and regulated fiduciary company. This is a senior-level position, responsible for overseeing the firm’s compliance framework and holding statutory positions as the Compliance Officer (CO), Money Laundering Compliance Officer (MLCO) and Money Laundering Reporting Officer (MLRO).

The successful candidate will act as the primary point of contact with the Guernsey Financial Services Commission (GFSC) and will lead all aspects of regulatory compliance, financial crime prevention, and data protection, while managing a small compliance team.

Key Responsibilities

General Compliance Management (as CO and MLCO)

Advise and support the Board on matters relating to Compliance and risk management
Maintain and update all core company compliance documentation to ensure full adherence with the Handbook on Countering Financial Crime (AML/CFT/CPF) and appropriate legislation, including:
- Business Risk Assessment
- Compliance Monitoring Programme
- Compliance Manual
- Corporate Governance Policy
- Business Continuity Programme
- Electronic Data and Cybercrime Policy
- Prudential Risk Assessment
- Risk Appetite Statement
Maintain and regularly review all company policies and procedures in line with internal frameworks and regulatory expectations.
Implement and oversee the Compliance Monitoring Programme, including coordination with external compliance consultants and reporting on findings.
Prepare quarterly compliance reports and present to the Board, then ensure timely completion of any resulting action points.
Submit required notifications, consent applications, thematics, and consultation responses to the GFSC.
Prepare and submit by the due dates, the regular regulatory reporting (Annual Return, Financial Crime Risk Return and annual financial statements return).
Coordinate the delivery of AML/CFT/CPF training, including enhanced training for senior employees.
Act as key liaison with the GFSC and ensure timely circulation of relevant regulatory updates internally.
Manage the Moody’s system (formerly RDC), including user access, settings, and testing protocols; oversee the timely and complete processing of all screening reports.
Maintain all internal registers and oversee completion of relevant regulatory registrations by staff.
Ensure business continuity measures are implemented in relevant scenarios.
Act as compliance signatory in line with internal policies.
Line management of two compliance team members.

Money Laundering Reporting Officer (MLRO)

Fulfil all statutory responsibilities of the MLRO under Guernsey legislation.
Receive and assess internal Suspicious Activity Reports (SARs).
Document decision-making around the externalisation, or not, of SARs.
Submit external SARs through the Themis system and maintain the SAR register.
Provide regular MLRO updates and reports to the Board.

Data Protection Officer (DPO)

Oversee the firm’s data protection obligations, ensuring compliance with applicable data protection laws and guidance.
Act as the contact point for data protection authorities and individuals regarding data processing issues.
Ensure ongoing monitoring of data handling practices and advise on data protection impact assessments where applicable.

Skills & Experience

In-depth and practical knowledge of the Guernsey regulatory framework, particularly the Handbook on Countering Financial Crime (AML/CFT/CPF), together with relevant AML/CFT legislation.
Proven experience operating at this level in a Guernsey-licensed and regulated fiduciary or funds business.
Strong technical understanding of compliance, anti-money laundering, counter-terrorist and proliferation financing (AML/CFT/CPF), and data protection requirements.
Effective communication and stakeholder management skills, with the ability to engage confidently with the Board, regulators, and external advisors.
Familiarity with electronic screening systems such as Moody’s (RDC).

Key Attributes

Proactive, detail-oriented, and highly organised.
Ethical and professional, with a strong sense of integrity and discretion.
Capable of working independently and making sound risk-based decisions.
Committed to fostering a strong compliance culture within the business.
Interpretation of regulatory requirements and their application to the business

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Administrator - Client Relationship Team

Guernsey

Permanent

Full-time

Job ID:

66960

Published date:

10/11/2025

Summary

February 2023

ADMINISTRATOR – CLIENT RELATIONSHIP TEAM

JOB DESCRIPTION This role involves building and maintain relationships with our members, their appointed advisors and other third parties, and liaising internally to co-ordinate administrative tasks. RESPONSIBILITIES Responsibilities will include the day-to-day administration of retirement products. DUTIES

 Dealing with administrative tasks relating to retirement products;  Dealing with incoming phone calls from Members, intermediaries and introducers.  Responding to and actioning member queries and administrative requests;  Updating Viewpoint and other relevant systems;  Following a range of checklists to ensure accurate administration of a range of tasks;  Liaising with, and providing clear and valid instructions to the Client Servicing Team to

action;  Liaising with, and responding to queries from members, intermediaries, introducers

and other Sovereign Offices;  Checking of suitability and validity of new requests received, which includes

conducting internal reviews to identity any outstanding information or documentation ;  Reviewing Customer Due Diligence documents, ensuring they are valid, in date and

certified correctly, and evidencing they in accordance with our certification guide;  Dealing with all retirement product requests including the collation of all relevant

information which is to be presented to the Client Services Team in a complete, accurate, and organised fashion to ensure requests can be processed in a timely manner;

 Liaising with the compliance department for them to conduct the compliance checks of members prior to processing administrative requests

 Maintaining relationships with advisors and introducers  Working in accordance with the Mission, Vision and Values of the Company.

o Mission = Listening. Understanding. Planning. Delivering. o Vision = To be the best at helping our clients achieve their aspirations. o Values =

 Superior Service  One Team  Versatile  Ethical  Respect  Expertise  Independent  Grow  Nimble

o Goals =  Grow Sovereign Organically and through acquisition  Operate collaboratively, driving efficiency, consistency, knowledge,

sharing and group cross selling  A leading provider for our financial solutions in all our jurisdictions  Leveraging our success to invest in our people and our infrastructure

February 2023

 Strive for excellence  Undertake training as required;  Other duties as may be required from time to time in accordance with the demands of

the role and development of the services provided.

JOB SPECIFICATION

FACTOR ESSENTIAL (E)

or DESIRABLE (D) QUALIFICATIONS

 Minimum 5 GCSE qualification (grade C or above) including English and Maths

E

EXPERIENCE

 1 - 2 years’ experience in a client servicing or financial services role

 Experience of pensions administration

E

D

KNOWLEDGE

 A good working knowledge of how to operate Microsoft Word, Excel and Outlook

 Previous experience of manual and/or electronic client recording systems;

 Understanding of Compliance and Client Due Diligence requirements;

 Understanding of relevant regulations on Money Laundering, countering Financial Crime;

E

D

SKILLS AND ABILITIES

 Numerate, diligent and well organised;  Good communication skills, including drafting emails and

responding appropriately to telephone calls;  Good client and company focus  Accurate with good attention to detail;  Good team player;  Good time management;  Ability to respond to urgent or delicate matters with tact and

diplomacy, and to recognise the need to refer to Management when required

E E

E E E E

E

February 2023

PERSONAL QUALITIES

 Good social and communication skills.  Desire to learn continuously and improve skills  Good work ethic  Good problem-solving skills  Empathetic  Patient  Supports company values

E E E D D D E

MOTIVATION

 Strong commitment to organisation effectiveness and service delivery

 Providing positive client outcome  Proactive in seeking new tasks  Self-motivated and diligent

E

E E E

Last updated: February 2023 Date of next review: Annually

(This job description will be reviewed annually in relation to the annual performance appraisal system and will be amended as required.)

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Executive Personal Assistant to the Chief Executive Officer (CEO)

Guernsey

Permanent

Full-time

Job ID:

66894

Published date:

07/11/2025

Summary

Executive Personal Assistant to CEO – Guernsey

To deliver proactive, high-quality administrative and professional support to the IBCI CEO and senior executives. The Executive PA will manage calendars, correspondence, travel, meetings and key projects, acting as a trusted right-hand person who enhances executive efficiency, upholds confidentiality, and represents the organisation with professionalism.

Key responsibilities:

Calendar and diary management

Manage complex calendars, prioritise commitments, and coordinate internal and external meetings, ensuring efficient use of executive time.
Proactively flag scheduling conflicts and propose alternatives.

Communications and correspondence

Screen, prioritise and respond to emails and phone calls on behalf of the CEO, where appropriate.
Draft, edit and proofread correspondence, briefing notes, presentations and reports.

Meeting coordination and governance

Arrange logistics for internal and external meetings (board meetings, committees, offsites), including venues, catering, AV requirements, and travel.
Prepare agendas, circulate pre-reads, take accurate minutes (limited), track actions, and follow up on outstanding items.

Travel and expense management

Plan and book complex international travel itineraries, accommodation, visas, and related arrangements.
Manage expenses, ensuring compliance with policy and timely reporting.

Administrative and operational support

Maintain confidential filing systems (digital), ensure document control, and support records management.
Coordinate deadlines and deliverables with cross-functional teams; assist with special projects as required.

Administrative and operational support

Maintain confidential filing systems (digital), ensure document control, and support records management.
Coordinate deadlines and deliverables with cross-functional teams; assist with special projects as required.

Stakeholder and relationship management

Act as a liaison between the CEO, senior leadership, staff, clients, partners and board members.
Prepare briefing packs for external meetings and represent the CEO with professionalism when required.

Project and events support

Support strategic initiatives and projects as needed, including event planning, town halls, offsites and stakeholder engagements.

Personal assistance (as applicable)

Provide discreet personal assistance to the CEO, including arrangement of personal appointments or tasks that impact executive effectiveness.

Compliance, risk and governance

Ensure adherence to corporate policies and regulatory requirements; support audit and governance processes as needed.

KPI and reporting support

Track and report on key metrics related to executive operations (calendar utilisation, meeting outcomes, project status, expense accuracy).

This job description is intended to convey information essential to understanding the scope of the Executive PA position and it is not exhaustive. The organisation reserves the right to amend duties as required.

Core Skills and Knowledge:

Essential qualifications and experience

Proven experience as an Executive PA, Personal Assistant, or similar role supporting C-suite executives (minimum 5 years preferred).
Strong organisational skills with meticulous attention to detail.
Demonstrated ability to manage multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills.
High level of discretion and ability to handle confidential information.
Proficiency with Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint) and familiarity with calendar and travel management tools; experience with enterprise collaboration platforms (e.g., SharePoint, OneDrive) is desirable.
Experience coordinating complex travel and events.
Proactive, resourceful, and solution-focused with a professional demeanour.

Desirable qualifications and attributes

(Preferred) Degree or equivalent professional qualification in business administration, communications, or a related field.
Experience in financial services, professional services, or a corporate environment.
Ability to adapt to evolving priorities and manage stakeholder expectations.
Strong problem-solving skills and the ability to anticipate needs.
Excellent interpersonal skills and a confident, polished presentation.

Competencies and behavioural indicators

Autonomy and initiative: anticipates needs, acts without being prompted, and takes ownership of tasks.
Communication: clear, concise, tactful, and able to tailor communication to varied audiences.
Organisation and prioritisation: methodical planning, prioritisation under pressure, meeting deadlines.
Discretion and integrity: handles sensitive information with utmost confidentiality.
Relationship management: builds trust with executives, staff and external partners.
Digital literacy and adaptability: keeps up-to-date with tools and processes; embraces new technologies.
Good understanding of the regulatory environment including those relevant to the role and an overview of those relevant to the role of the CEO.

Reporting

Directly reports to the CEO; may provide support to other senior leaders as required.

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Executive Director - Corporate

Guernsey

Permanent

Full-time

Job ID:

66861

Published date:

07/11/2025

Summary

Job Title: Client Director / Executive Director

Location: Guernsey (with regular travel to Switzerland)
Reports to: Board of Directors

About the Role

We are seeking a high-calibre Client Director / Executive Director to join our senior leadership team within a privately owned, independent licensed Guernsey-based fiduciary company. This role will be central to the ongoing growth and management of a key group of, high-value corporate clients specialising in assetization — including issuer securitisation products, bankables, non-bankables, real assets, and digital assets.

The successful candidate will play a dual role: serving as primary client relationship lead, while also acting as a board-level executive responsible for contributing to the strategic direction and performance of the business.

Key Responsibilities

Client Relationship Management

Act as the primary point of contact and escalation for a dedicated portfolio of sophisticated corporate clients.
Manage and nurture strong relationships with clients and their underlying stakeholders, often across multiple jurisdictions and time zones.
Coordinate with internal teams to ensure timely, efficient, and high-quality service delivery across administration, accounting, and project functions.
Ensure a deep understanding of each client's structure, purpose, and strategic objectives.

Technical and Regulatory Oversight

Provide expert guidance on the structuring and administration of:
- Guernsey PCCs, ICCs, and SPVs
- Cayman SPCs and SPVs
Maintain a strong working knowledge of asset-backed product structuring, related-party arrangements, and regulatory compliance considerations.
Liaise with legal counsel, compliance, and other service providers to ensure sound corporate governance and adherence to all relevant laws and regulations.
Oversee certain regulatory processes, including consent applications to the GFSC.

Leadership and Board Responsibilities

Act as an Executive Director on the board of the primary license holder, contributing to the overall governance, management, and performance of the company.
Serve as an ‘A’ signatory, assuming appropriate fiduciary and operational responsibilities.

Commercial & Strategic Contributions

Take accountability for revenue targets and business growth within your client segment.
Lead cost control initiatives and ensure operational efficiencies are realised.
Support the strategic development of new business opportunities and service lines.
Contribute to broader company goals, including innovation in digital assets and technology-driven service delivery.

Requirements

Experience & Skills

Excellent interpersonal and relationship management skills.
Strong technical understanding of securitisation structures, asset-backed products, and relevant corporate vehicles (PCCs, ICCs, SPVs).
Working knowledge of Guernsey and Cayman regulatory environments.
Familiarity with the roles of legal advisors, custodians, auditors, and other service providers in complex corporate structures.
Knowledge of digital assets is advantageous, though not essential.
High level of commercial acumen and proven ability to meet revenue and growth targets.
Strong understanding of compliance frameworks and governance standards.

Other Requirements

Ability to travel regularly to Switzerland and potentially other jurisdictions as required.

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Client Services Accountant

Guernsey

Permanent

Full-time

Job ID:

66101

Published date:

06/11/2025

Summary

Employment Opportunity

Client Services Accountant

The Company

Albany Trustee Company Limited (“Albany”) has been operating in Guernsey and internationally for

over five decades and enjoys an international reputation as a leading independent and owner managed provider of high-quality fiduciary and corporate services to HNW/UHNW multi-jurisdictional private clients.

Albany has approximately 75 client/family groups, over 250 entities and more than £3 billion of assets under management across a diverse range of asset classes. With a team of approximately 45 people we value our collegiate atmosphere, dynamic executive

management team overseen by an experienced (but relatively young) Board, including a former global Chair of STEP.

With a strong commitment to independence, client service and building long-lasting relationships with clients, colleagues, and advisers alike, Albany seeks to recruit like-minded individuals to join our team.

The Opportunity

Assisting the Head of Client Accounting with day-to-day accounting tasks and administration for our varied portfolio of HNW/UHNW client including: This is a permanent position, we are open to flexible working, reduced hours and/or term-time

working for the right candidate.

Duties, Responsibilities and Tasks

• Ensuring loan schedules are maintained for all loans of entities under administration (in

lender’s records where both the lending and borrowing entities are under Albany’s

administration)

• Preparing client entity financial statements produced in-house, updating appropriate systems

with the accounts status tasks as required. Ongoing monitoring of accounts status tasks with

a view to ensuring client expectations and statutory deadlines are met

• Responsibility for checking ledgers and giving approval before they go to external

accountants for accounts preparation

• Ensuring externally prepared returns and records are accurate (as far as is commercially

reasonable to ascertain) and received in a timely manner to comply with relevant

jurisdictional deadlines, such as;

o VAT returns

o tax, substance or financial returns of a statutory nature

o ledgers, loan schedules &/or other financial records pertaining to entities under our

administration, supervision, responsibility or oversight

• Reviewing externally prepared financial statements for approval prior to Director review

2

• Preparing (or reviewing) internally prepared financial statements and other information to

support timely completion of regulatory, tax and other returns for entities under Albany’s

administration, supervision, responsibility or oversight

• Contributing to the efficient and effective management of the Accounting function, including

workflows, guidance & mentoring (appraisals, objectives, training requirements etc.) of the

Bookkeeping team with particular focus on quality, accuracy, and timeliness as well as focus

on being proactive and technically informed.

The Candidate

A professionally qualified or part qualified individual with client accounting experience from within the fiduciary sector including:

• experience preparing trust and company financial statements

• an analytical and methodological approach

• good communication skills

• advanced Excel skills

• proven ability to work in a proactive and intelligent manner; and

• experience of Acumen (preferred but not essential).

PTIA

• Pro-Active

Responsive to colleagues, clients, third party intermediaries and new business enquiries; and Open to developing new initiatives and improving client experiences.

• Technical

Professionally qualified;

Uses technology effectively, continually evolving policies and procedures; and Develops bespoke client reporting skills.

• Informed

Embraces development of skill set and knowledge through training, development and experience.

• Administration

Motivated to deliver efficient and effective service.

Application Process

Please apply by email including full c.v. to Helena Leslie, Human Resources Manager h.leslie@albanytrustee.com

All applications will be treated in the confidence.

Diversity and Inclusion Statement

We welcome enquiries from disabled people and value diversity in our workplace. We will make reasonable adjustments to our application process for candidates who indicate that, owing to a disability, our arrangements might leave them disadvantaged. If you have a disability which

you believe may affect your performance, we will be happy to make reasonable adjustments for you.

mailto:h.leslie@albanytrustee.com

Read More Apply Now

Fund Accountant - Private Equity

Guernsey

Permanent

Full-time

Job ID:

66795

Published date:

06/11/2025

Summary

Fund Accountant – Private Equity

Reports to the Financial Reporting Manager

With continued growth across the Aztec Group, we're always on the lookout for bright individuals to join our journey and help support current and future business needs. This is a great opportunity for someone with some relevant work experience, and who has ideally started their professional qualifications, to join a progressive employer that can provide you with a challenging career and exceptional learning and development opportunities!

This highly numerical position will see you carry out routine day-to-day administration and accounting of fund structures under the direction of a Financial Reporting Manager.

Key Responsibilities

Assist with all aspects day-to-day administration and accounting matters such as calls and distributions, quarterly valuations, monthly and quarterly investor reporting and annual financial statement preparation
Bookkeep all day-to-day operations of a variety of fund structures
Prepare periodic bank reconciliations and provide supporting documentation evidencing transactions
Assist with the completion of routine audit queries
Build relationships with key client contacts
Maintain accurate records on eFront for all aspects of bookkeeping
Assist and support the induction, integration and training of trainee staff

Skills, knowledge, expertise:

The candidate will be expected to be studying towards a relevant professional qualification (preferably having commenced ACCA or ACA)
2+ years of relevant experience, ideally in a Financial Services setting
Some technical financial services knowledge (to be supported through the Aztec Academy)
Computer literacy skills are essential
Very good interpersonal skills are required to develop close working relationships with colleagues, clients and business contacts
You are required to hold full Guernsey working rights. Unfortunately, we are not able to consider candidates based overseas for this position

Who are we?

Aztec Group has come a long way since first opening its doors in Jersey back in 2001. Our size and reach may have changed, but one thing that hasn’t is our identity – we’re proud to be a business that puts our people and clients at the centre of everything we do.

We understand that everyone will put value on different things and that’s why our employee package includes a variety of benefits. Here are some of the core benefits for all our people:

Competitive salary
Discretionary bonus scheme
Flexible, hybrid working
Generous holiday allowance
Pension scheme
Private medical insurance, including eye care
Permanent health insurance
Life assurance (death in service and critical illness benefit)
Worldwide travel insurance
Ability to work abroad for up to 3 weeks per annum
Regular social events
Health and wellbeing programmes
On-site parking
Significant investment into your personal and professional development

We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.

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